FodaBox Arvostelua 

I ordered a gin box for my daughters birthday. She was thoroughly delighted with the box, except that one of the bottles was broken. I contacted Borough Box immediately and are sending another box to her.
That is what I call service.

I ordered a hamper on Dec 15 as a Christmas gift for my family in Scotland. The hamper finally arrived on 21 January at the wrong address (at my home in London). I had written several emails to try to get tracking information without result. The Yodel tracking data finally available after delivery showed that the the parcel went to Glasgow, stayed for a week in a depot, and then the Yodel tracking info claimed a new address had been received, and it went to London.
In my subsequent emails to borough box, I asked for the parcel to be collected and refunded ..so far they have offered only a coupon towards the transport cost of future orders. When I said this was unacceptable, the staff member, replied that he agreed it had been a 'massive delay' and he would 'pass it back to the right team and get back to you ASAP'. That was on Jan 22 and I have heard nothing further from them

Terrible experience and customer service!!
I placed an order mid Jan for a birthday present. Delivery advice said 3-5days but may be postponed a couple of days due to CoVId. I took this timeframe into account to ensure the item was received by the time of the birthday late Jan. Money has been taken from account but still have not received the item. Have emailed customer services twice with no response and tried calling numerous times with no one available to talk. Shocking and so disappointing as food item ordered looked delicious on the website

I can't vouch for the products personally, because the three orders I have placed have all been presents. However, I can say that the recipient in each case was very happy! For products, then, 5 stars.

The reason I have given 4 stars is that there was a glitch, which meant that I wasn't able to place an order and I didn't receive a reply to my original email, though, admittedly, it was at a very busy time of the year. Once communication was established, the support was excellent and I will certainly be placing future orders.

It is an amazing company. Have bought 2 boxes already and both scored 100%+. I highly recommend this company and shall purchase again. They make a beautiful, unusual and unique gift. The recipients of mine were over the moon with it. Gorgeously presented. A fabulous present.
Moira

I have to say that my experience with BoroughBox was absolutely amazing! From the beginning their customer service representative Rebecca was so communicative and really quick in answering any of my questions. They did a really good job and I'm definitely going to use them again :)

This is the first time i have used Boroughbox. I managed to make a mess of my first order. Lisa who I have dealt with has managed to sort this for me very efficiently and i cannot thank her enough.

I am so disappointed with Borough box. I ordered an annual subscription for a colleague, he moved house and despite having changed the address the box has been delivered to the wrong address every month for the last 5 months. Borough Box have ignored my plea to sort this out and I am currently paying for goods not received. Such a shame not to be able to support the artisan suppliers but this is an amateur outfit and I would not recommend to anyone.

Disgraceful service. I ordered a non alcoholic box and out of 5 items recieved 2 were containing alcohol! The delivery was okay took about 2 weeks with Xmas and covid but contents extremely disappointing. Emailed start of January now end of January and no response. Also called and left phone nunber etc on message but still no response!

I ordered a couple of things shortly before Christmas, one item got lost in transit so I contacted customer support and got an immediate response and received the missing item the next day.

Any business using this company really should think twice. Shocking service and unsustainable I am still waiting resolution from my order placed on 6th DECEMBER 2020....... they acknowledge it was never delivered but have not returned my money..... If you like uncertainty and risk place an order.

We received a lovely Christmas hamper full of cheses, olive oil, fizz, pate, chutney and other nice things, from a family member who couldn't get back home this year due to the pandemic restrictions. The big box arrived well before xmas, and it was a lovely gift to get. The contents are all very nice (but not all eaten yet). I might use this company myself if we need this sort of service ourselves. We're very happy.

I had read recent negative reviews and was anxious when I needed to make contact because of an issue with incorrect delivery address-I have to say my query was answered immediately snd a gift box despatched promptly-delighted with gift snd impressed by service and quality of items

Received first box - completely empty. Impossible to speak to anyone. Used their contact us form but no response. Rubbish

They have really killed their company with terrible service (just look at the Google star rating of 2.5). Placed orders for over £1000. Had to end up getting a credit card chargeback as the order was never dispatched.

o order placed 15th Dec 2020;
o advice 16th of delays due to various;
o advice 4th Jan 2021:
Your order has been processed
Order #100*****2
Shipped By Tracking Number
-------------------------------------- ------------------
Xpect 24 www-yodel-co-uk JJblah
o advice 18 Jan 2021 the order has NOT BEEN PROCESSED:
Thanks for your order Nr: #100*****2
Unfortunately, we no longer stock the Bloody Bens Mary Mix 330ml.

They don't deliver on time and do not respond to emails and calls. It has been more than 1 month and still no correspondence from them. Truly incompetent and poorly run business that should be set up to service Christmas orders and deliver on time given the type of business (online) it is supposed to be.

We placed 5 orders, total value >£160, for Christmas Gifts during December. Whilst the quality of the products were good, and appeared to be greatly appreciated by all recipients, BoroughBox disappointingly ignored requests "to deliver as close to Christmas as possible" and, in other instances (specifically WRT French Conte orders), the displayed delivery guidelines were misleading. BoroughBox state that "If you’ve had any problems... we are always here to help!" - well, 5 weeks later, we're still awaiting a response to our email of 09/12/20! We'd certainly think twice about ordering from BoroughBox again unless we were completely relaxed about when the items arrived (unlikely in the event that they are gifts).

I was given a 6 month chocolate subscription for Xmas. Bought on 17 Dec and first delivery arrived yesterday 12 Jan. I guess Covid & Brexit can't have helped with a speedy dispatch but I can understand the pressures both issues must cause. Chocolate is good so far and I look forward to my next 5 deliveries.

Ordered a hamper for my sisters birthday months ago to arrive on a specific date. Order wasn’t delivered on the day, no correspondence to say where the package is or why there has been a delay, received an email to say it’s now been shipped late but overall disappointing- don’t order from here