FodaBox Arvostelua 

I was slightly nervous after seeing all these negative reviews but here's my experience.
Ordered my box on 20/04 and selected express delivery - it arrived on 22/4 so no problems there. Everything I expected to be in the box was in there and packaged nicely. Overall a good experience with Foda Box.

Still not received the Christmas present my mum ordered for me! Other family received theirs but were late but I still havent. She has no response to emails and calls. Almost 2 months later and nothing. What a terrible service :(

Gf sent me a valentines beer set and it only arrived today! Box was mega damaged and only had a few beers going to ask her to get a refund as this was terrible

I spotted a gift for my son but when i went back to find it i couldnt find it again. I did im the end but it arrived 3 days late even though I put in a certain date. My son didn't get his birthday gift in time and I was very upset and their customer service was totally unhelpful. I will not be buying from them again and agree with all the other bad reviews!

I am really impressed with the customer service provided by Aaron of FodaBox. I had placed an order which was dispatched fast, but unfortunately due to the total ineptitude of the courier the package went missing and ended up being delivered to the wrong address. The support emails were fast, informative and eventually when the courier basically confirmed they had completely screwed up, Aaron ensured a replacement was dispatched as quickly as possible and I received my replacement order without fuss. Their choice of courier leaves a lot to be desired, but I am so pleased with the service offered when things did go wrong!

Like many why didn't I read the reviews!! Ordered a client gift on the 17th December, Fodabox confirm delivery on the 21st. Telephoned on another matter on the 21st for a sales invoice to be told goods hadn't been dispatched but would be on time for Christmas. Email on the 24th saying apologising delivery is late and I can cancel if I wish. Goods arrived on the 30th.
Easy solution for me next time just work on the basis this company does not exist!!

Oh how I wish I had seen these reviews before I placed my two orders :(
Items ordered for Christmas, neither have arrived. Sent an email to the company - got a bit of a snotty reply saying order had been received, but not confirmed as the company is closed for Christmas - yet interestingly they have managed to take my money and delivery date before Christmas was confirmed :(
Absolutely no idea if the goods will ever arrive - Christmas is well gone now. Absolutely rubbish company and will never use or recommend. If I could give zero stars, I would.

Purchased two boxes with guaranteed delivery before Christmas on the 17th of December, it is now the 29th of December 20 phone calls and a voicemail left and 2 emails later still not heard anything from them, customer service awful, delivery guarantee awful, I purchased my parents only Christmas present through this company (craft beer and crackling gift box + Christmas Bubbly box) and have not heard a single thing, still says just that my order has been received not shipped or dispatched, I will be expecting appropriate dealing with this matter

I agree with the one star reviews. Awful customer service, no response to emails or request for updates. No orders delivered and no follow up provided. They spoiled Christmas for me. I will not be using them ever again.

Would give no stars if I could, use this company at your peril, you don’t receive your order and no one responds to phone or e-mail, in fact starting to think it’s just a scam, and if you look through the reviews you will see this is how they operate, take no notice of trust pilots 4 out of 5, I can only think they write their own positive reviews! Shocking ! You will lose you money, you have been warned,

I bought 3 x port and cheese hampers for my family to have on the lead up to Christmas. I'm happy to say that they thought the hampers were fantasic. Will definitely use again .

Awful experience - support couldn't care less. 12 days and 2 orders allegedly shipped to me, neither arrived and support now unobtainable. They promised they would correct the issue but haven't. Most annoyingly they have been aware of the delivery problems for 10 days and have done nothing to fix them. Disgraceful service, disgraceful support. Never again.

Wrong order, wrong delivery and missing items.
I order 3 identical hampers for Christmas presents for colleagues to go to 3 different addresses with 3 individual and personalised messages.
1 of the orders went to 1 person with the wrong message, 1 arrived and 1 didn't arrive at all despite Yodel saying they had delivered!

I have emailed twice now to the customer service team and wanted to give them the opportunity to reply and refund however I still have not heard anything so hence this review.

I have another item from Fodabox out for delivery to my niece so I am really hoping that one gets delivered otherwise I will be back on here.

Its a shame as the products are generally good , but next year I will be defaulting to my usual vendor who I can trust.

Paid for express delivery, item is still not here, yesterday was the latest it should have arrived. Can't get hold of customer service and haven't even had a confirmation email saying the order has been dispatched, when I try to track it apparently my order number doesn't exist. I loved this company when it was Borough Box, not a clue what's going on now. If anyone from FodaBox is reading this review do yourselves a favour and refund me ASAP please, thanks.

Just received an order of the gin tasting box and I must say I’m really disappointed by how poorly presented this when you charge such a premium. (£65)!!
The gins turned up in a battered cardboard box with the gins inside barely secured- without any presentation what so ever.
Very disappointed and won’t be ordering again.

Very happy with my experience. The website was easy to navigate and I quickly found a great birthday gift. Being able to select a delivery date was appreciated, and the delivery was easy to follow via online tracking. The recipient was thrilled with her gift box, which was beautifully presented and I consider it to be great value for money.

I placed an order on the 7th September for my sons birthday and he still haven’t received it , over a month , every time I message them I have no reply . I have emailed corporate and did get a answer to say they would get to the bottom of it and then my email disappeared , I paid £60 , and I would now like a refund !!

Very poor - I ordered a gift box and paid extra for next day delivery (on a specified day), as it was time sensitive. It took 3 working days to arrive (5 days in total), and the recipient was no longer there.

I was refunded postage only, which wasn't particularly appreciated when I'd wasted £30!

Be aware that this company use Yodel, not a reputable courier.

Great customer service saved Yodel's mistake.

I ordered a number of gift boxes with drinks and snacks for a virtual welcome drinks. The box for the new hire was lost in Yodel's depot, and wasn't going to arrive in time for the drinks. One email to Borough Box customer service to explain, and they quickly sent out a same-day box to save our welcome party. Fantastic!

Hi
Received a "London Craft Beer and Snacks Box for fathers day
The box ( black pine looks grate) however the selection of beer was not what I expected, as the six beers that I got two where the same (Porter) and 2 where from the same brewery - Crate.
No Local Kolsch or XPA, therefore my promised fantastic selection did not hit my expectations.