Very happy with my purchase. Dress fits perfectly, is well made and best of all unusual. Delivery was quick considering I’m in Australia. Will definitely, look to them for future purchases. Pina
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I would like to give zero stars. Never used a more frustrating customer portal - woul not load the items the the cart, made me load them individually, then only make the most expensive delivery opt... Näytä lisää
Yritys on vastannut
Bought from Kendra Scott in America. I was reluctant reading reviews, but had no communication issues when checking order had been received, was able to track & delivered on time. I think maybe... Näytä lisää
I'm living in French Polynesia and it used to be hard finding online stores shipping to me. For a long time I had to use the US mail boxes of fowarding companies with expensive shipping rates. Wi... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
BORDERFREE Unlimited global access, one seamless fashion platform: welcome to today’s Borderfree. Effortlessly delivering worldwide design to your front door and eliminating the inconveniences of global shopping — the refreshed and relaunched Borderfree exists for the joy of fashion and connection. With just a few clicks, you can shop like a local anywhere (think of Borderfree as your fashion boarding pass to everywhere, all at once). From Tokyo to Milan, London to New York, we are home to 200+ leading global brands — including luxury department stores, contemporary labels, athleisure leaders, big names in beauty, and the newly-discovered independents you can’t believe you’ve never heard of. TRUST SAFE & SECURE Your safety and shopping experience are our #1 concerns. Thanks to Global-e, you can shop on Borderfree with confidence and peace of mind! Global-e’s reputation for E-commerce security ensures a reliable and safe checkout experience while also ensuring you get special offers from the brands you know and trust.
Yhteystiedot
Madison Avenue 292, 10017, New York, Israel
- borderfree.com
4,3
Erinomainen
424 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 71 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Everything went smoothly
Everything went smoothly, from order to delivery.
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Don't waste your time and money
I ordered two pairs of jeans for my daughter from Macy's on August 28th. We live in Canada, so my order was placed through Borderfree (which I had no idea about before placing my order). I received an order confirmation from Borderfree and that was it. On September 03rd my card was charged and no shipment after that. I tried to reach out to Macy's customer service in September, they were not able to find my order either by order number or by my phone number. I will be able to dispute this credit card charge only after 30 days. Do not purchase anything through this company. It's just a scam.
Update: the next day after my review was posted, Borderline reached out to me for the order details. I provided them immediately, and nothing happened after that. No communication, no shipment.
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Dear Olena,
Thank you for your review.
We have reached out via Trustpilot for further contact details and look forward to your response.
Kind regards,
Borderfree
Love shopping with borderfree
I'm living in French Polynesia and it used to be hard finding online stores shipping to me.
For a long time I had to use the US mail boxes of fowarding companies with expensive shipping rates.
With borderfree, it's really easy.
Most of the time I got Cashback and Express shipping (even free sometimes).
I recommend
23. kesäkuuta 2025
Oma-aloitteinen arvostelu
Order arrived on time as promised and…
Order arrived on time as promised and in excellent condition. Fedex handled the delivery in prompt and proper way.
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Quality product that was efficiently…
Quality product that was efficiently delivered
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Dear Hermann,
Thank you for taking the time to update us- we hope to welcome you back soon.
Kind regards,
Borderfree
No customer service.
Placed an order through Macy's (Macys.com) charged me £49 for 5-day expedited delivery. 10-days gone by no news. BorderFree customer service is non-existent. Their website will point to Macy's being the supplier.
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Dear Kal,
Thank you for your review.
We're sorry to hear you have not yet received a resolution to your query. While the retailer handles all customer updates, we are keen to see if we can assist by ensuring your concerns are forwarded to their team.
We have reached out via Trustpilot for further contact details and look forward to your update.
Kind regards,
Borderfree
Order arrived on time.
Order arrived on time.
I was satisfied with the products.
Thank you
.
21. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Hello,
Thank you for updating us on your delivery.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
Vastaus yritykseltä Borderfree
Dear Andrea,
We're glad to hear your parcel arrived on time.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
Vastaus yritykseltä Borderfree
Dear Deborah,
Thank you for your update.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
Exceptional customer service
Exceptional customer service and assistance in arranging a return of a dress that had a missing belt. Notification received yesterday that a replacement garment has been forwarded. I couldn’t praise The Haus of Bruar enough, in particular Freya who was an integral part of the process.
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Dear Karolina,
Thank you for your feedback- we appreciate your update, and hope to assist you again soon.
Kind regards,
Borderfree
Borderfree is a great place to shop!
I have ordered several items from Borderfree and I have always been thrilled with the items and shipping!
7. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Dear Sawyer,
Thank you for your review- we appreciate your feedback.
Kind regards,
Borderfree
Vastaus yritykseltä Borderfree
Dear Avram,
Thank you for taking the time to update us- we hope to welcome you back again soon.
Kind regards,
Borderfree
Ordering process was very easy and took…
Ordering process was very easy and took no time at all. I am in Canada and my order shipped from Australia, I was really surprised that it was here in days. This is my second order (different vendors) from Borderfree and I’m hooked! I’ll be back for more without hesitation. Well done team!
4. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Dear Julie,
We're glad to hear your parcel arrived safely.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
Borderfree makes international shopping a breeze
Borderfree makes international transactions that one step simpler and on top of that, a 5% cashback makes the US to AUD exchange rate not so painful. It allows me to fuel my addiction to Charlotte Stone shoes from all the way across the world.
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Dear Kee Lin,
Thank you for your update.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
Vastaus yritykseltä Borderfree
Dear Haig,
Thank you for your review- we look forward to assisting you again soon.
Kind regards,
Borderfree
Seamless Delivery
My items, from the UK to the Netherlands, arrived without any problems. Borderfree keep me up to date on the transport process & delivery. I didn't have to worry about any other fees or delivery costs.
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Dear Jill,
We're glad to hear your parcel arrived safely.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
The items were good and well made …
The items were good and well made and fit well.
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Dear Gregory,
Thank you for your review- we appreciate your feedback.
Kind regards,
Borderfree
I got my order and it was good…
I got my order and it was good experience.
10. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Dear Tali,
Thank you for your review- we look forward to assisting you again soon.
Kind regards,
Borderfree
Buyer beware!
Buyer beware! I placed an order through Lane Bryant and it turned out they used BorderFree to fulfill my order. BorderFree is a scam site and Lane Bryant doesn’t care about me as a customer. They won’t even follow up my phone call with confirmation emails.I ordered seven items from Lane Bryant and only received four but my credit card was charged by BorderFree for the entire order. Despite multiple phone calls and emails BorderFree has not responded to my request for a refund.
6. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Dear Marcia,
Thank you for your review.
We are sorry to hear you have not yet received a resolution to your complaint. Please note, our team here at Borderfree provide internal assistance to the retailer, who handle all customer queries and process orders for shipment directly.
We have reached out via Trustpilot for further contact details, and to ensure your concerns are forwarded to the retailer to handle as required.
Kind regards,
Borderfree
Stay Away
I ordered from a reputable store in the USA. -I live in Germany. The confirmation of my order was from Borderfree. It has been 2 weeks. No one has answered my mail asking about shipment.
Either they’re frauds in New York, Israel. Or they have horrible customer service and ship 5 years after you order. Either way, I say stay away!
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Borderfree
Dear Holly,
Thank you for your review.
We have reached out via Trustpilot for further contact information and look forward to your response.
Kind regards,
Borderfree
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