BE Uniforms Arvostelua 

Terrible experience with this company with my school uniform not delivered and refusing to provide me with a refund. Terrible customer service and unlawful trading practices.

I've ordered my school uniform for over a month now....and it's not yet to be delivered....btw my friend order like a week after I ordered mine...and he's got it already:(

I am so disappointed at the lack of service from BE Uniforms. I appreciate they are very busy in the run up to schools going back after summer but the time i have waited for an order is ridiculous.

I ordered in July. I'm still waiting! Despite various follow ups on my part, i still don't have the order! Today.. i finally received notification that HALF my order was in store ready to collect. I made my way there to be told that it isn't and that head office made a mistake! They had one of the items i've been waiting months to receive so I asked if i could have that in place of the lost item. That wasn't possible unless i paid for it again.

Currently awaiting contact from their complaints team.

UPDATE - Their complaints team never did get in touch with me. My order was finally delivered last week. They've ignored my callback request and my email. Clearly not interested in feedback or customer satisfaction. I've since found another supplier for the future.

Shambles.

I ordered my grandsons uniform on the 13/08/2025 got an email with a promise date it would be here by the 27/08/2025 then it was 29/08/2025 I have still not received anything not even a dispatch notice I contact you almost everyday but get the automated reply it takes 45 days for delivery so going by this I will receive my order on the 01/10/2025 just in time for him coming off for the October holidays where do you make it the moon I have read other reviews on here about people getting there’s in a few days even in the busy periods I wish I was so lucky maybe I am having to wait so long as I am complaining everyday but I have a grandson who is going to school in a second hand uniform because his new one won’t arrive so people if you want to buy from this company do so a year in advance you might get it for next years start date.

After one month I made a school uniform order it's still not arrived.Poor customer service.I will never order again

Peeling stickers on back of Preston Lodge High School uniform.
Asked for it to be ordered without the transfer, but they weren't having any of it (back transfer sticker only, not the Preston Lodge stitched badge on the front).
No refunds or choice to have uniform without poor quality sticker.
So paying £30 for a faulty hoodie/zippy.
This has been an issue for over 2 years, since I've purchased for S1, S2 and now S3.
The hoodie is made from good quality materials, hence why I gave two stars for that.
Removed 3 stars for the sticker issues and lack of help to resolve issue

We ordered my son’s school jumpers and received it couple of days later. Quick delivery, good quality materials and age appropriate sizing. Very satisfied.

Well pleased with the shirt excellent quality and great delivery service

Ordered before the deadline still no sign of my sons uniform he goes back tomorrow🙄 had an email back to say they would let me know when it was being made never mind sent out 🤣 joke!

Ordered uniforms for my daughters in advance of the England cut off date. Chased the order was told I would receive it as it was in advance of the England cut off date. Emailed again was ignored. Rang this morning and was told they would be dispatched today. Officially the school returned on Monday 1st September (but have had an extra 2 days due to teacher training). Attitude when I called was not great. Was simply told there was nothing they could do.
Will not use this company again!

Didn't take long for order to come through, received notice on my phone that it was ready to collect. No issues, thanks.

The staff were excellent when I had a query with my order. The order arrived promptly and the jumper is very good quality and a good fit.

We ordered during a busy period and received them a few days later.
The material and the sizes were fantastic and wash up well.

Ordered my daughters blazer, cardigans and school ties from the Falkirk store. ALl items were all embroided. Arrived in plenty of time for term start. One of the cardigans had the embroidery in the wrong place and we were sent a free replacement before we even noticed the error. Top service.

Ordered uniform weeks in advance of school returning. Sent an email a few weeks back and was advised it can take up to 45 days. It’s now been 55+ days and no sign of uniform. No update that uniform is in production either. Schools are back and spent a good amount of money on uniform.
Friends who ordered after me have received their orders. It doesn’t appear consistent in production for orders.

Would not recommend to use as their communication is unclear and their systems archaic. Poor and inconsistent customer service and information provided both by their online and store division. Lacking any customer service etiquette so would avoid as there are better run companies out there and this needs some serious overhaul and training provision to be up to scratch.

I never got my parcel, BE is telling me it was delivered, I contacted royal mail and was informed that parcel was actually delivered but it was left at the doorstep I stolen. I was away for the weekend, post office just dumped the parcel at the front door, right next to a busy pathway. This parcel was not left in a safe place and no card was left through the door for attempted delivery as it should have been. Post office informed me that sender neededs to calim refund. I contacted company several times asking for my order to be resent but I was totally ignored. Very poor customer service, no communication whatsoever. I am out of £80 and no school uniform. Very disappointed and will never use BE services again.

Cmon now !!! Schools return at the same time every single year and this company never have any stock ready to go !!!!! Delivery takes weeks on end and communication is virtually zero !

Absolute shambles this place! Guaranteed delivery if you ordered before a certain date which I did, my daughter goes back to school on Wednesday still no cardigans! £48 down Have emailed & called them getting no where they still don’t have an update for me. Do yourself a favour & avoid this place if you actually need your delivery on time as clearly their word means nothing!

Have made a few visits to the Carlisle store recently for uniform and to make a refund enquiry. Every member of staff that served me was really helpful- nothing was too much trouble! I cannot thank the staff enough for their fantastic service and patience! Thank you Carlisle store.