Bootsthechemist Arvostelua 376

Boots always delay my orders on purpose this is the 5th time in 5 months terrible service and they dont reply to emails

Prescription Plus does not work. I used this new offerinf from Boots as I had the ludicrous situation of ordering my prescription from the dispensary at my NHS surgery (online), then driving to collect the paper prescription, duly signed, and taking it to my local Boots, returning 2 days later to collect the actual pills. Prescription Plus promised to shortcut this. In practice, after 5 days, somebody at Boots emailed details of my prescription order, to the dispensary at my surgery, while AT THE SAME TIME emailing me that it was ready to collect at my local Boots. Boots customer services were totally unhelpful, telling me 3 times, to contact my local Boots, who, of course, knew nothing! Comparing notes with the dispensary I found out the reason for the delay. My pills turned up at my local Boots 2 WEEKS after ordering on Prescription Plus.

Wholeheartedly agree with previous review
Logged a complaint against pharmacy head office send back a reply saying my concerns have been escalated with the so called management team concerned about a very abusive and rude staff members and her assistant manager
would like acknowledgement and ultimately an apology so far NOTHING!! What a shame what does that say about the customer care of Boots?
. Voted with my feet plenty of others are too by the look of the reviews.

Boots pharmacy Market street Manchester.Never pick up phones .Never send text when medication ready .Stood in long queues where the few people who have received text get priority even if they join the queue after you .Want to speak to a pharmacist told won't be available for over half hour hello they are stood in front of you .medication happened many times not available so have to get another prescription. Lied to told a medication was discontinued in the UK but it hasent. Spoke to head office and customer service to make a complaint. they are worse than the pharmacy..They have no idea told they had logged a complaint told the store manager would phone he didn't contacted head office again told no complaint had been logged boots incompetent for the top to the bottom..

Boots chemist Witney- 111 had directed me there after I had run out of medication and tried to manage without. Pharmacist was horrible, berated me for allowing that to happen and for not going into the store prior to running out. I have a huge amount going on mentally and he made me cry. Zero compassion and I withessed him berating 2 others who were after emergency medication. Horrible experience.

I am reading so many disgusting things about Boots in Quedgeley, and after today, I believe everything that people are saying!
I have been advised by different pharmacists over the years that I am allowed to have co-codamol tablets twice per month for 2/3 days each time, for my long term disease. I don’t want the stronger ones and these ones work great for me. The pharmacist female who was working today dashed over to me, pre-empted what I was about to buy (when I was actually about to ask her about an order of TCP that I was collecting to begin with) … and then ‘told me off’ in front of an entire queue of people. I am a 49 year old professional woman who has never been spoken to like that by someone behind a counter in my life. She said (very loudly)’I have seen you in here before a few times buying those tablets … so this is your final box … ok!’ I explained to her that I have been told by other pharmacists that I am allowed this medication as frequently as I purchase it (I had checked and it’s not THAT strong) and that I was avoiding stronger medications from the doctors. She shouted ‘NO!’ After I explained this to her … and then proceeded to slam the meds down on the counter and looked almost as though she was taking great delight in attempting to shame me in front of the customers. I mean, it didn’t work (she made herself look terribly unprofessional) as I have nothing to feel any shame about. However, I am a very chilled out yogi and I know how to protect my own energy field … but this was still quite a shocking experience from a shop pharmacist. Anyway … it’s a shame, as I’ve not had that kind of treatment by anyone at that store before. However, it would appear to not be an isolated incident now that I am reading other experiences on here … and I do have witnesses from today too. Maybe the shop lady was having a bad day, but it all could have been dealt with much more professionally, by treating me like a human being. I am sending her love and light and I hope her day improves. I won’t be in to purchase anything ever again (can’t risk that behaviour again) but I still hope that she feels better soon.

My experience involves Boots in Canterbury centre. This was my first time using the NHS prescription service, and I didn’t know how it worked. The doctor prescribed two creams. I paid the NHS prescription fees for the chargeable creams, but when I opened the box, there were three creams.
When I asked the pharmacist to return one of the creams, she initially said no. She told me the reason but I couldn't understand what she meant because I was not familiar with the terminology she used. I explained I only asked for two creams. She then, with a smirk and ironic tone, said I could return the cream and took it, but when I asked for a refund, she said I would not get one.
I was never informed that these creams could have been purchased over-the-counter for less, nor was I given an understandable explanation about the charge, so I ended up paying more than I needed. The problem is not the money — it is the dismissive, ironic attitude and appalling customer service I experienced. Boots needs to ensure staff communicate clearly, treat customers respectfully, and explain the prescription system properly.

I went into Boots Pride Hill Shrewsbury. The store has gone over to completely self service I asked the assistant on "click and collect" right next to the self service to help me. She was doing nothing. She said "try to do it yourself I will watch She shouted at me to be quicker or it would shut off!"". I went over the road to a competitor and the guy in there said that they had seen a big upsurge in sales since Boots had stopped proper till service. I fear Boots will disappear from the High Street if Management geeks don't buck up their ideas and offer a better standard of customer service.

Today I went to my local boots chemist for a private vaccination that I booked on line via the boots website, only to be told they don't do any vaccinations there. I called head office in the hope they would sort this out so that other unsuspecting customers do not also waste their time. This was likewise a frustrating experience as the people there had no idea this was happening and could not give any reassurance it would be corrected. I called another larger boots chemist nearby to ask if they offer the service, but they had no idea either.

Cant put prescriptions up properly. Gaslighting client and blaming him saying she never spoke to him then magically remembered. Needs a full audit . Also discussing his sensitive information in a shop full of people making him feel like crap everytime my client comes out of this paharmacy hes distressed i will be contacting head office and suggest the staff get retrained. Shocking.

They cannot read prescriptions properly. Mine specifies a certain brand only and still they give the prescription with any other brand in. Then they have to order the brand in that I need. This makes many wasted trips. Then for a different prescription which has been discontinued they said will contact my GP and sort it to change it for another one available on the shelf and to leave it with them. They I go back to collect and of course they haven’t bothered to do this and now tell me to contact my GP. Wasting yet more time! Very incompetent staff.

I am Chronically ill and spend most of my time in bed or Sofa. I had to use my local Boots chemist ( HERNE Bay, Kent) as it was tthe only local chemist that could order my regular Fentanyl Patches.
My previous chemist had a free delivery service, were very kind and friendly and would attempt to deliver on 3 occasions.
Boots charge me £55 annually, which out a strict criteria to qualify; just a need. Payment was also available @ £5 per delivery.
This involves a few phone calls each way, to organise home delivery and at first the staff were kind and helpful.
Omongst other conditions, I have Chronic Fatigue syndrome and wear a CPAP mask , so it was arranged that Boot delivery staff could come into my house and calll out my name to Wake me the often the door bed or phone wouldn’t. This worked great until delivery manager, just stopped coming into my hall, with no explanation. So I missed my medication arriving and often had no current pills, as confusion is a a symptom. One time my carer was taking me out for a meal and we were short of time,so I asked Boots staff, if Icould have an earlier delivery
This week (17th March) Itried to confirm that the deltperson would come into the house. ‘HELEN’ reported that I wasn’t house bout with the inference that I deserve a delivery. I have tried to talk to the other pharmacy staff and now they are all accusing me generally. This was a day I was ill with a temperature and while dosing missed another delivery of fentanyl patches. They knew Ihad none left, but told me ii would have to go without. I was very upset, but was told offfor raising my voice in panic! Luckily my son could collect them, but I’vepaid £55 to bed verbally abused and have my carers struggling to collect prescriptions and do my look after me. They haven even stated that they are in favour of me going to signing up chemist, didtipe the hugeamoubt of business Inring to them from my long list of medication. As Idont know when items are going to be delivered, however I’lli get, I can’t fall asleep in my own house! Have ‘the customer’ in tears every time I need my medica is unacceptable.

Visit the pharmacy regularly and am usually greeted with curt, abrupt staff who don't ever smile. Numerous mistakes are made with no apology, quite the reverse, loudly, the customer is made to feel guilty. If I could go to another pharmacy I absolutely would, sadly I don't have that luxury of choice. There are some very good staff working there, who are welcoming and extremely helpful, sadly, this is always overshadowed by the few who have no concept of customer service.

Why are you not hiring more staff ? There are queues and people end up waitin for over an hour, you have 5 spaces on the tills so why are there only ever about two staff working every day, stop being cheap and hire more staff because plenty of people need jobs right now

I ordered 3 items some bronzing powder a lipstick and a mascara,when these came they were completely smashed to bits,I cut my hand on the sharp plastic,said free gift didn’t get it,who packs these orders,been in contact sent pics they said they would refund me nothing as yet,this as happened a few times with boots,I need to learn my lesson will not shop with them again 😡

Usual -trying to get prescription that’s needed urgently -said an hour -two hrs later a text -massive queues always huge
Was told I would have to come back in an hour -I said “fine” and the pharmacist called me “rude”
I don’t think what I said was in any way rude -just agreed to the information
🙄🤷‍♂️will be using a different chemist from now on!

I was for many years on Blister packs.
Which helped me take the tablets at the right time of day.
They stopped doing Blister packs.
I now being 74 cannot remember if I am taking all my medication.
Because all tablets come in different boxes.
I often mislay my tabblets.
Bring back the Blister packs.

For the forth or fifth time my prescription was not fully ready this was left there monday yet thursday only 2 thirds of it ready i ring ip to be told yrtagain that its part outsourced fair enough but ive left collecting till now for that reason wont home delivery unless I pay now from Monday to Thursday youd exspect everything to ne there but oh no.now ive to go out again poor from Boots Oldham Spindles

I am using Mounjaro to help with my diabetes but this morning the kwikpen got stuck so I thought I would consult a pharmacist. My nearest one is at Beggarwood, Basingstoke. So I popped in there to be told that as they didn't prescribe the Mounjaro and I was not one of their customers they couldn't help. I was under the impression that pharmacies were able to help with issues and, that this is being promoted by the UK Gov. Clearly I have got it wrong and so have Boots because I have been a customer of theirs in the past both for eye and medication but may not be for too long going forward. Not impressed by their lack of interest and help.

Poynton Branch in Cheshire.
Janet can't do enough to help and she guided me towards the best 3 for 2 deals and money off vouchers.
She even helped me load the Boots loyalty App.
A real gem, and a credit to the company.