My husband went for an eye test a few days ago. We saw a fantastic team Betti Sarah and the wonderful optometrist Namrata. All were extremely welcoming, cheerful, friendly and helpful. The ex... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Was looked after very well by the optician Rita Purwaha who did all the necessary checks thoroughly and explained each step clearly. She was polite and friendly and made me feel at ease on some issues... Näytä lisää
Yritys on vastannut
Attended Wallisdown branch. Very helpful staff. I had an unusual prescription that made the choice of frames more limited but they were very helpful and took time to explain all the costs and differ... Näytä lisää
Yritys on vastannut
This is based on a totally futile 25 minutes I've spent on the phone trying to renew one of the Boots discount schemes I belong to. Like many businesses Boots operate a 'tell us in your own words' sys... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Boots Opticians
Yrityksen kirjoittama
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Erinomainen
11 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Now Actively Looking For A New Optician!
I started using Boots Opticians when it was still Dolland & Aitchison, back in the 1990s. I was always very happy with the level of care, professionalism and awareness of serious eye conditions at each visit.
I had my last annual check-up at my local Boots optician last September. I needed a new pair of prescription glasses, so I chose new frames with ultra-thin lenses. Nobody bothered to phone me to let me know they had arrived in store, and it took four separate visits to get them to fit me properly and comfortably!
Last month, my husband and I each had an appointment for a routine check-up. On arriving we were told that their Optical Coherence Tomography machine wasn’t working.
My husband has wet macular degeneration and the optician said she wouldn’t even check his vision. She said she’ll do that when his treatment ends! I would have thought she knew that treatment for wet age-related macular degeneration rarely ends as it is about on-going management!!
Foolishly, I persevered and went back today only to discover that the Optical Coherence Tomography machine still wasn’t working. The optician didn’t want to check my eyes without having a scan performed first.
I wish Boots Opticians had had the common courtesy of letting me know the necessary equipment still wasn’t functioning before I wasted several hours of my day getting to and from my non-appointment.
I am now actively looking for a new optician.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the repeated issues with your glasses fitting, the lack of communication regarding their availability for collection, and the disruption caused by the Optical Coherence Tomography (OCT) machine being unavailable on more than one occasion. We also regret to hear about your concerns regarding the advice given during your husband's appointment and that you were not informed in advance that the equipment was still out of service, resulting in a wasted journey. We understand how disappointing this must have been, especially as a long-standing customer. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Best experience at an optician.
Best experience at an optician.
All members of staff work as a team to deliver the best service and advice for their customers.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your thoughtful review! We’re so glad your visit went well. Your eye health is important to us, and we’re honoured to be part of your care. Looking forward to seeing you again!
RIP OFF THE PENSIONER
As a diabetic pensioner, I have a retinol eye examination with photo carried out each year, now last week I attended Boots for my regular eye examination of which after the examination it was suggested that I pay £25 to
check if I am developing Cataracts to my eyes, after telling them that this is checked at the hospital during retinol eye test, I was told that this is a completely different test, so I went ahead and paid the £25.00.
I have just learned today that this is EXCACTLY the same test as I've just had, therefore i require my money back and going to report them to their Governing Body. !!!
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly your concerns regarding the additional £25 charge for the scan and that you later believed it duplicated testing you had already received elsewhere. We understand how frustrating this must have been and appreciate you taking the time to share your concerns.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Took my mum today to Boots opticians in…
Took my mum today to Boots opticians in Scunthorpe High Street to collect her new glasses, we were served by Sarah
Very pleasant and helpful, it made the whole process enjoyable
THANKYOU VERY MUCH
Mrs Green 👍😀
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your kind words! We’re delighted to hear that you enjoyed your visit and received the great service you deserve. Your feedback means a lot to our team and motivates us to keep delivering exceptional care.
Great service at the Scunthorpe store…
Great service at the Scunthorpe store thanks to Charley and Jasmine
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your positive feedback. We’re delighted to know you had a great experience with us. Your review encourages our team to keep delivering excellent service every day.
Vastaus yritykseltä Boots Opticians
Thank you for your kind words! We’re delighted to hear that you enjoyed your visit and received the great service you deserve. Your feedback means a lot to our team and motivates us to keep delivering exceptional care.
Thorough and extremely friendly
Thorough and extremely friendly. Always welcoming, professional and ensure everything is done properly.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Wow, thank you for the amazing review! We’re thrilled you enjoyed your visit and truly appreciate your support. You’ve made our day
The optometrist was very thorough
The optometrist was very thorough. I had not been told beforehand that the contact lenses check would cost £50 (I only wear my lenses once or twice a month), but otherwise the experience was good.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that the optometrist carried out such a thorough examination and that your overall experience was a positive one. We’re sorry, however, that the cost of the contact lens check was not made clear to you in advance. We appreciate you bringing this to our attention and will share your comments with the team. Thank you for taking the time to share your experience.
Investigation Acknowledged the Problem, But No Goodwill
I contacted Boots Opticians Milton Keynes in advance specifically to check they could supply prescription sports sunglasses (those that have a clip insert), before making a special journey. I was assured they could, so I left work early, travelled, and paid for parking, only to be told on arrival that they didn't offer what I'd been promised.
The Boots Optician store manager investigated, reviewed CCTV and acknowledged the service failure. However, what is even more disappointing is that I have since discovered from the Manager that Boots do supply sports frames that I required, including Bollé, with prescription inserts.
Although Boots later said they couldn't provide lenses for my prescription, my regular independent optician produced the lenses without any difficulty. I therefore bought the Bollé frames directly instead.
Despite the inconvenience, incorrect advice and wasted journey, no goodwill gesture was offered. An apology is appreciated, but good customer service should also involve putting things right.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that you were given incorrect information before making a special journey to the store and that this resulted in wasted time and expense. We also understand your disappointment that, despite the issue being acknowledged and your concerns being investigated, you did not feel a satisfactory resolution or goodwill gesture was offered. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Was looked after very well by the…
Was looked after very well by the optician Rita Purwaha who did all the necessary checks thoroughly and explained each step clearly. She was polite and friendly and made me feel at ease on some issues I had with my eyes. She is very much an asset to the team at the Newark branch and I look forward to having future eye tests with her.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your kind words! We’re delighted to hear that you enjoyed your visit and received the great service you deserve. Your feedback means a lot to our team and motivates us to keep delivering exceptional care.
Friendly, efficient staff
My annual trip to Boots Opticians in New Milton for an eye test went without a hitch; the prescreening from Cassidy, examination by Alice and sales support by Lucy was smooth and efficient.
I look forward to picking up my new glasses in the near future
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that Cassidy, Alice, and Lucy provided such smooth, efficient, and professional service during your annual visit to our New Milton store. It’s wonderful to know that your pre-screening, eye examination, and support in choosing your new glasses all went so well. We truly appreciate your kind words and hope you enjoy your new glasses when you collect them.
All of the staff at the Boots Leek…
All of the staff at the Boots Leek Opticians give the customer/patient sufficient time as help required. they know what Customer Service means and they endeavour to provide it
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your wonderful review! It means so much to us that you took the time to share your experience. We’re lucky to have customers like you and can’t wait to welcome you back again soon.
Highly recommend Boots Opticians Bournemouth
Thorough eye examination and everything clearly explained.
The friendly professional staff made me feel very confident in dealing with the changes to my prescription.
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you so much for your kind review! We’re thrilled to hear you had a great experience. Your support means the world to us, and we look forward to welcoming you back soon.
Professional and charming customer care
I want to commend the staff who undertook my recent eye test and procurement of new spectacles, at the Newport Isle of Wight branch of Boots Opticians.
In particular the careful and professional attention to detail and charming customer interaction from Min, the optical assistant, was outstanding. Thank you very much.
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your kind words! We’re delighted to hear that you enjoyed your visit and received the great service you deserve. Your feedback means a lot to our team and motivates us to keep delivering exceptional care.
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received very helpful service and good advice during your visit. It’s wonderful to know that the team were able to support you and provide the guidance you needed. We truly appreciate your kind words.
This is based on a totally futile 25…
This is based on a totally futile 25 minutes I've spent on the phone trying to renew one of the Boots discount schemes I belong to. Like many businesses Boots operate a 'tell us in your own words' system which is sodding hopeless: speak as CLEARLY as you can and you STILL get put through to a wrong, irrelevant department! Since 4.35 I have spoken to three different staff members, none of of whom was of any help. They keep putting me through to yet another menu of options, none of which are relevant. This is a farce. IT is supposed to make things simpler, but it is not.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the difficulties you encountered when trying to renew your scheme membership and the frustration caused by the automated telephone system and multiple transfers. We understand how disappointing it must have been to spend considerable time trying to reach the correct department without getting the assistance you needed. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Eye test and optometrist were very…
Eye test and optometrist were very good. After sales of resulting glasses were subject to overcharge
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We are pleased to hear that you were happy with the eye test and the care provided by the optometrist. However, we are sorry to hear about your concerns regarding the cost of your glasses and that you believe you were overcharged following your purchase.
Please contact us at boots.customercare@boots.co.uk with a copy of your review and the following details:
Full name
Date of birth
Telephone number
The store you visited
Just great caring people.
Just great caring people.
Special thanks to you all.
Thanks for the follow up Chloe.
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such caring and supportive service during your visit. It’s wonderful to know that Chloe’s follow-up was appreciated and helped make your experience even more positive. We truly appreciate your kind words and will be sure to share your thanks with the team.
Super friendly staff
Super friendly staff, no upselling attempts, and quick, professional service.
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your positive feedback. We’re delighted to know you had a great experience with us. Your review encourages our team to keep delivering excellent service every day.
Halesowen BOOTS Optician
The optician and the whole team were great. They were all very professional and helpful. I learnt a lot at my optician appointment. The best I have attended.
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boots Opticians
Thank you for your kind words! We’re delighted to hear that you enjoyed your visit and received the great service you deserve. Your feedback means a lot to our team and motivates us to keep delivering exceptional care.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.