Easy to create and when I made an error with delivery details I emailed customer services who were very quick to respond and sort my problem out without any fuss. Will deffo order again. ☺️
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Rien avoir avec votre publication c'est du mensonge j' ai commandé un appareil complet et vous m'envoyez deux petits appareils qui n' rien a voir avec ma commande avec un appareil complet avec le pal... Näytä lisää
Yritys on vastannut
Really can recommend Boomf. Thought I had a problem but they explained my misunderstanding quickly. Thank you Will.
Ordered a birthday card for my Nana. Was delivered on time and had the desired effect, she sent me a message to say I was a ‘little devil’ and she jumped when opening. Made me grandad laugh though so... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Yhteystiedot
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, Yhdistynyt kuningaskunta
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4,5
Erinomainen
28 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Nothing happened!!
Nothing happened!!! One red heart ❤️ really disappointed for my granddaughter.. It arrived two days late so missed her actual birthday.. no reply from customer service. Will not be using them again.
29. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Jo,
Thank you so much for bringing this to our attention.
We are so sorry to hear that nothing had happened and that no response was received.
We just an email right now, if you could please check your inbox or spam folder.
Rest assured that we will sort this out for you.
Thank you,
Team Boomf
Another Boomf delight
So excited to be ordering another Boomf extravaganza! I had to ask for help from the Boomf team as to how to operate it!!😂😂 but they were so fantastic and very accommodating - so, thank you to Will, such a patient and caring guy, this little Boomf delight is on its way to the USA!!
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Dorian,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Waste of money, not like the ADs!
Service is good, the pop up card cube with confetti is terrible. Such a disappointment, anticlimactic as it just flops out with and kind of pours confetti lifelessly out of it. Nothing like the adverts at all!
13. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Emma,
Thank you so much for bringing this to our attention.
We are terribly sorry that order didn't work as intended - I understand that this was made for a very special occasion.
We have actually sent you an email. Could you please check if you received it?
Rest assured that we will look into this for you.
I will await for your response.
Thank you,
Team Boomf
Boomf bomb fail 😕
Decent delivey but that's about it the overpriced boomf bomb card was terrible nothing like how it was advertised the flat cube fell out and just about popped into a cube with a little help afterwards! followed by stuck together rumpled confetti that fell to the floor in a heap! Disappointed wife embarrassed husband kids found it hilarious ill stick to moonpig in future.!
13. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Ben,
Thank you so much for reaching us out and for bringing this to our attention.
We are terribly sorry that it didnt work as intended - we hear and understand where you are coming from as the order was made for a special occasion.
Could you please send us an email at hello@boomf.com? Rest assured that one of our Boomf specialist will take of this for you.
Thank you,
Will @ Boomf
So disappointed
So disappointed, brought my daughter a ' confetti sweet box' for her birthday and it did not pop with confetti at all.
A massive let down and would not recommend or order again
4. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Louise,
Thank you so much for reaching us out and for bringing this to our attention.
We are so sorry to hear that the Boomf surprise failed - we totally understand where you are coming from knowing that this order was made for a very special occasion.
If you could please send us an email at hello@boomf.com with your order number, we are more than happy to help you out in resolving this.
We will await for your email.
Thank you,
Team Boomf
Always the best surprised gifts!
Always the best surprised gifts!
10. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi Veronica,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Really great service
Really great service! Quality products and amazing customer service
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Femi,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Great experience
Second time ordering. I was pleased with the result and the fast delivery the first time. I had some special requests this time and they were so helpful. The live chat service is amazing, perfect customer service, cannot recommend enough, you will not be disappointed.
8. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi Dilyana,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
I ordered the personalised marshmallows
I ordered the personalised marshmallows. First up, brilliant online support with some questions I had. Next up, very fast order processinga nd delivery within 48 hours using standard service. In fact the order was dispatched almost immediately. Last, but certainly not least, the quality is brilliant - photos were reproduced perfectly on the marshmallows, I wish I knew how they did it ! Overall, fantastic product and service, well done !!
3. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear George,
Thank you so much for taking the time to leave a lovely review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Fantastic ❣️
What can I say ❣️
I have just received my order of personalised marshmallows and I am thrilled with them
A wonderful gift and the customer service was excellent !
Highly recommend this company
2. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi Diane,
Thank you for your positive feedback.
This really made our day! We're so happy to hear about our customers' and their recipients' fun experiences with Boomf.
Looking forward for your next order. Don't hesitate to reach us out if you have questions.
Thank you,
Team Boomf
Collected and too good to go parcel
Collected and too good to go parcel, was pleasantly surprised and good service
27. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Colm,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
I messed up the text on my order
I messed up the text on my order.
I replied to my confirmation email right away and the support team paused my order, updating to what I wanted.
Very happy.
Dean
20. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Dean,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
If you ever need our help - we're here.
Kind regards,
Team Boomf
As a returning customer I can highly recommend Boomf!
I have used Boomf a few times now and each time the service has been fast, friendly and great value for money. The site is clear, straight forward and user friendly. When I ordered today I realised I had put the incorrect delivery address, I spoke to Will and he dealt with this in a quick, efficient and stress free manner. I will definitely be back and can highly recommend! Thank you Boomf! Your staff are a credit to you!
18. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi JB,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Blue roses 💙
I ordered blue roses as a gift for my friend🥰Very beautiful, like fresh, smell amazing, I fell in love with these roses ❤️ I want to say a special thank you to Natalia and Raymond, for making such beauty for people and giving people bright and pleasant moments in life 🫶 Super gifts 👍 I adore you 🥰
15. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Vita,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
The boomf card that didn’t boomf
The card arrived on time but that’s about the best thing I can say.
When opened the card didn’t ‘boomf’ which is their entire marketing concept!
The cube card was also a lot smaller than expected 🙄
I wouldn’t recommend this product and certainly won’t be buying anything else from this company in the future.
30. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi Mathew,
We are so sorry to hear that the item didn't work as intended. I understand that the order was made for a special occasion.
If you could please reach us out via email at hello@boomf.com and send us an image or video of the product - I'll be more than happy to look into this for you.
We will await for your response.
Thank you,
Team Boomf
great service by very friendly peopl
After finishing my order I noticed a mistake in delivery adress as well as the contact email adress
The help centre was amazing and were able to adjust all as wanted.
Great service by very friendly people.
26. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Marcel,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Absolutely amazing
Absolutely amazing super friendly staff quick turn around time great quality will 100% be back
16. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi Shirley,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
The best card and brand
They are absolutly amazing Brand and team , they always help you and make everything easy thanks a lots and congratulations 🤩🤗🙃
16. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi Viviana,
Thank you for your your positive feedback.
This really made our day! We're so happy to hear about our customers' and their recipients' fun experiences with Boomf.
Looking forward for your next order. Don't hesitate to reach us out if you have questions.
Thank you,
Team Boomf
Great gifts
Great product, great service and great company to deal with
4. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Jeffrey,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Vastaus yritykseltä Boomf
Dear Craig,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Wil is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
If you ever need our help - we're here.
Kind regards,
Team Boomf
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