Booked.net Arvostelua 

I had to have an invoice split in two and Jane from Customer Support was not only extremely helpful but extremely fast. Great experience.

J’ai réservé 4 nuits d’hôtel à Venise avec booked.net en septembre 2022 et tout s’est très bien passé. Mais à la lecture de toutes les mauvaises critiques sur booked.net et savoir que le règlement était à Chypre je me suis inquiétée et ai même fait un e-mail à l’hôtel à Venise pour avoir confirmation que notre réservation.mais tout était ok.

On 9/27/22 I had some questions about my hotel reservation in Habana Cuba, but I was unable to contact the hotel over the phone. Thanks to Jane I was able to get the email of the hotel. She was very pleasant and concerned about my problem.

Very helpful staff who responded well when I had a problem changing a hotel booking

Il y a une différence entre ce qu'il y a écrit sur le site booked.net et la réalité une fois arrivé à l'hôtel. J'ai réservé une chambre spécifique de l'hôtel Barclay à Vancouver (chambre double avec lits doubles ou lits jumeaux) et je me suis retrouvée avec une chambre de gamme inférieure (un lit de 140cm). Bien sûr une fois sur place, on ne peut rien faire si ce n'est d'accepter la chambre....Inadmissible ! Je déconseille clairement de réserver via ce site.

Our reservation was canceled by a third party, without letting us know. We found out when we arrived at the apartment and were send away.
Booked.net immediately paid back our deposit, and after request compensated partly our extra made costs.

I sent email to change my reservation from 2 nights to 1. I received a response - with a question from Jane (to ensure the appropriate date was cancelled). I did not receive a reply to confirm and tried to call the US phone # (during posted hours) - the recording says the help desk is closed. Today is the last day to make changes without penalty. Can someone help?

Hi,
I have my property listed in the Booked.net website without our permission, and now not sure how to take it down. I have sent emails to support @ booked.net asking their advise and we haven't got any response yet.
I need to take all my personal information off from their web site but the site does not provide any user access to do that.
Regards
Ingrid Riley.

Big problem. Somehow booked.net have got into the hotel site website I booked in Thailand so the payment went through them rather than the hotel. The hotel is closed for renovations and not open for my booking date. Luckily I spoke to the hotel & they seem to think the booking is through expedia so maybe booking.net are agents of expedia. In any event I have emailed booked.net seeking a full refund and lodged a disputed transaction with Amex. We will wait on the result of the emails but I would be very careful dealing with booked.net

I am a motel owner and they are costing us business with false advertising. Saying our rooms and rates are cheaper than what they are. They keep hanging up on me when I request the fix or removal.
UPDATE: Remove our motel off your site immediately. We are not sending in updated anything to you after the experience I have had.

Great communication with the agent, helpful information support.

Wir haben auch von diese Website gebucht, und für zwei Zimmer , das sollte schöne Urlaub zu sein und ein Zimmer ist bezahlt und das anderes Zimmer war storniert. Obwohl wir alles bezahlt haben. Wir versuchen auch booke.net in Deutschland anzurufen. Herr Thomas war dran und versucht zu erklären. Ich verstehe das nicht was er mir erklärt: system Problem, und Er hat gesagt , das Geld würde zurück überweisen auf Credit Card, am 15.08.2022 bis jetzt haben wir noch kein Geld zurück und müssen noch mal in Hotel bezahlen. Am Telefon Herr Thomas war nicht nett zu mir. Ich habe gesagt, das ist erstes und letztes Mal dass ich mit booked.net buchen. Ich werde nicht weiter empfehlen. Ich habe e Mail geschrieben, kein Antwort zurück.und anrufen aus Slowenien nach Deutschland, war auch nicht nett.

Am 25.08.2022
Endlich haben Sie mich Mal geantwortet, ich habe E Mail NICHT bekommen wegen STONIEREN von booked.net und ich habe E Mail Ihnen geschrieben, Booked.net hat mich nie geantwortet ich habe Rekord in mein e Mail postgang. Und ich habe mit booked.net von Deutschland gesprochen, ich habe noch gebetet ob Sie mir e Mail schrieben können, was wir machen sollen. Ich war freundlich… bis zum Schluss booked.net war nicht nett zu mir. Wenn Booked.net möchte, ich kann mein record noch zeigen. Was ich geschrieben habe, wie öft habe ich Sie angerufen. Ich habe alles … und wo ist e Mail , sie Sie gesagt haben, dass Sie mir geschrieben haben? Ich habe nicht. Booked.net hat gesagt, Sie würden schon am 15.08.2022 Geld zurück überweisen, bis jetzt am 25..08.2022 haben wir noch kein Geld zurück, wie lange kann noch dauert? Ich werde zum Polizei gehen und informieren.
Danke
P.s. komische… Booked.net kann mir e Mail nicht geschrieben aber bei Trustpilots , können Sie mir antworten.
** Am 26.08.2022 **
Das Geld ist auf dem Konto zurück. Es dauert 11 Tage .

They cancelled our reservation the night before our arrival to the hotel for technical reason. We made our reservation on March for August and they took the money on July, but they cancelled the reservation the night before.
We contacted them and they said that they cannot do anything about this.
The worst company and customer service!!! Not a trusted company to book your vacation!!

Be careful! This site is a scam! I booked a 120 meter suite in Antalya. Two weeks before the trip, I checked with the hotel that the reservation was indeed confirmed and I was told that instead of a suite, I was booked into one 24-meter room! I immediately called the website and the representative answered without caring that this is what is available and I can cancel. I had to pay more money on another site. Do not order from there!!

I have made a reservation and I made a mistake of digitation for one day. I have written immediately to change but I haven’t receive any assistance from customer service. I have lost my money

I am appreciative of how well the staff worked with me to resolve a problem. They were professional and helpful.

Originally the hotel booking was fine, we even called the hotel to make sure of it. One week before the holiday we got an email that the booking was cancelled without any given reason. When we called the hotel to ask what happened they told us the booking had been cancelled weeks ago already.

AVOID! This hotel was booked months ago. It was incredibly difficult with work to make arrangements and I have two kids which they don’t care about even though it’s a child friendly all inclusive hotel. My whole family is there, cousins, ants, grandparents we have paid £2000 for tickets plus £4000 for the hotel so we can have a family holiday and they are telling me two days before that it is cancelled because of a mistake they made! Two days before! Absolutely despicable you have ruined our holidays.

Horrible, nos presentamos en el hotel, reservado y ya pagado confirmado por booked, habían cancelado por su cuenta. Nadie respondía, no teníamos donde alojarnos, tirados y sin el dinero.

Booked a hotel in Cuba, and right away customer service dove in as it was not available. They found me a new one and since my trip was cancelled at the last minute did everything for the reimbursement. Great team! Perfect response time. Thank you Viktoria !