Just to note. Yes it’s 2026 and these guys still be scamming! No reservation made at hotel. I was a lone female traveller in the night so only found out as I rang ahead. Got refund via Mastercard. See... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Obwohl ich schon 2 Wochen vor Reiseantritt an booked.net bezahlt hatte, gab es bei Ankunft im Hotel in Jerusalem keinen Zahlungseingang, sodass das Hotel zunächst eine weitere Zahlung wollte. Erst nac... Näytä lisää
Yritys on vastannut
Firma Booked.com.pl bezprawnie umieściła ofertę mojego obiektu "Stary spichlerz nad Wartą" na swojej stronie. Nie mają podpisanych umów z Booking. com ani e-turysta.pl, ani z żadnym partnerem tych por... Näytä lisää
Yritys on vastannut
Firma bezprawnie posługuje się nazwą, opisami i zdjęciami naszego obiektu reklamują swoje usługi noclegowe w naszym obiekcie. Szkopuł w tym że nie zawieraliśmy z nimi żadnej umowy, czyli działają bezp... Näytä lisää
Yritys on vastannut
2,0
Välttävä
441 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ…
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ TĄ STRONĘ !!!. Nie współpracujemy z nimi a zdjęcia i część opisu są SKOPIOWANE z portalu booking.com. Wiele informacji zawartych na stronie booked.net a dotyczących OW JASKÓŁKA Zakopane jest nieprawdziwych, nierzetelnych i wprowadzających potencjalnego klienta w błąd. Wszystkie te działania są samowolą booked.net. Nie bierzemy odpowiedzialności za ewentualne rezerwacje I roszczenia z nimi związane, a dokonane przez stronę booked.net
14. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear OW JASKÓŁKA Zakopane Team ,
Thank you for reaching out to us. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our website. Please know that we take such matters seriously and are committed to resolving them promptly.
Our team has previously contacted you and requested the URL link for your property on our website: Booked.net in order to investigate the issues you reported. However, we have not yet received the necessary information from you.
To help us assist you more effectively, we kindly ask you to provide the requested details at your earliest convenience. You may contact our customer support agents or service providers directly with this information, and we will ensure that your concerns are addressed promptly.
Thank you for your cooperation and understanding. We look forward to assisting you further and providing high-quality service you deserve.
Sincerely,
Booked.net Customer Support Team
Nuit réservée à l'aéroport de New Delhi…
Nuit réservée à l'aéroport de New Delhi avec annulation automatique jusqu'à la veille, annulation faite 2 semaines avant, confirmée par booked, mais finalement non effectuée auprès de l'hôtel. 200 € prélevés quand même. Booked est à fuir, ils n'ont jamais annulé, et ont encaissé sans rien faire, en renvoyant la faute sur l'hôtel. Ne pas confondre avec booking, qui eux sont sérieux. Méfiance, ne vous laissez pas berner.
2. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Denis ,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
Viki helped us very quickly!
Viki helped us very quickly!
Thank you for this.
27. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Kitti Béleczki,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance
This company SCAMMED ME
This company SCAMMED ME! Booked a hotel urgently and turned out it was not forwarded to the hotel and the hotel refused and rejected my check-in. I had to pay again in cash just so we can check in. Sent email to customer support bit to no avail. No response from cusfomer support
22. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Sir or Madam ,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
Proszę nie rezerwować pokoi w Willi…
Proszę nie rezerwować pokoi w Willi Szymaszkowa, w Zakopanem na tej stronie! Nie współpracujemy z tym portalem a zdjęcia i opisy obiektu są skopiowane z platformy booking.com!
Sprawa zostanie zgłoszona na policję.
Z poważaniem,
Willa Szymaszkowa.
16. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Willa Szymaszkowa,
Thank you for reaching out.
We understand your conflicting reactions to the publication of your hotel on our website. That is why we should clarify the situation for you.
We have agreements with partners who provide us with photos, descriptions, and details about the hotel, along with prices. Therefore, we do not require a direct agreement with the hotel to sell on our portal. We operate within the framework of agreements that have been concluded with our partners.
If it is necessary to modify the description of the accommodation, photos, etc., kindly indicate this and provide updated information. We would be delighted to modify the current information.
You can provide all information in response to an email you sent to support@booked.net.
Kindly contact our customer service department and they will be happy to assist you .
Sincerely,
Booked.net team .
Booked two hotel rooms through this…
Booked two hotel rooms through this company, when we turned up they had no booking nor had they ever heard of this company. They had no availability so had to trawl around trying to find a hotel. Ended up paying double the rate just to get a bed for the night. Emailed company, but they refuse to process refund. This is a scam company, avoid
11. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Roland Burr,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience this situation has caused to you. We appreciate our clients and always try to solve issues on spot. But unfortunately it doesn't depend only on our side, but on the hotel side also.
Please kindly be informed that we didn't refuse to proceed with a refund. We'd like to confirm that we have forwarded your request to our hotel partner and we are continuing to follow it up. We are still in touch with our hotel partner who is unable to reach the hotel for clear solution yet.
We do realize that the time taken to resolve this issues can be significantly longer however, please be assured that we will contact you as soon as we receive a response and reimbursement will be provided to you in full.
We highly appreciate your time and patience while we resolve this issue for you.
2 Zimmer gebucht die auch bestätigt…
2 Zimmer gebucht die auch bestätigt wurden. Dann hatten wir 20 Minuten Zeit die Zimmer zu bezahlen, das dauerte keine 5 Minuten. Plötzlich erscheint der Hinweis, dass nur ein Zimmer zur Verfügung steht, wie kann das sein?
Was ist das für eine Firma?
Dann haben wir angerufen, eine Telefonnummer für Deutschland, die Dame sprach aber nur englisch.
Finger weg von diesen Anbieter
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Manfred D.,
Thank you for reaching out and sharing your concerns regarding your recent experience with our service. We sincerely apologize for any inconvenience this situation has caused you.
The availability you see on our website is updated in real time, however, it is possible for a room to be booked by another customer shortly before your reservation is completed. We strive to provide accurate availability, but fluctuations can occur due to high demand.
We also understand the importance of clear communication. Due to a significant volume of calls, our German support team may not always be available. We encourage you to reach out to us via email at support@booked.neе with any questions or for assistance, and we will ensure a timely response.
We appreciate your feedback, as it helps us improve our services.
Thank you for your understanding.
Great experience great services…
Great experience great services provided!!!
30. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Alessandro Crudo,
Thank you for the request.
We are so excited to receive this positive review from you.
Our support service always tries to improve the quality of its service to customers and will continue to do so.
Thank you for being with us.
If you have additional questions in the future, please ask, we will be happy to help you.
Bezprawne użycie zdjęć oraz treści…
Bezprawne użycie zdjęć oraz treści naszego Ośrodka Plażowicze. Opinie skopiowane i delikatnie zmodyfikowane. Nie mamy podpisanej umowy w portalem booked.com. Prosimy nie dokonywać rezerwacji na tym portalu.
30. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Magdalena Buszka,
Thank you for reaching out.
We understand your conflicting reactions to the publication of your hotel on our website. That is why we should clarify the situation for you.
We have agreements with partners who provide us with photos, descriptions, and details about the hotel, along with prices. Therefore, we do not require a direct agreement with the hotel to sell on our portal. We operate within the framework of agreements that have been concluded with our partners.
If it is necessary to modify the description of the accommodation, photos, etc., kindly indicate this and provide updated information. We would be delighted to modify the current information.
You can provide all information in response to an email you sent to support@booked.net.
If you have additional questions, please ask, we will be happy to answer you.
Absolutely phenomenal
Absolutely phenomenal, fast, covenient, hassle-free. I cannot recommend booked.net highly enough.
1. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Andriy,
Thank you for reaching out.
We are very happy to receive such positive feedback from you. We will continue to work on improving the site so that every day it becomes even better and makes our customers satisfied.
Please feel free to contact us for any other assistance.
Firma wprowadza w błąd
Firma wprowadza w błąd. Bezprawnie wykorzystuje zdjęcia które już dawno są nieaktualne. Proszę nie korzystać z usług tej firmy, nigdy nie podpisywaliśmy z nimi umowy. Dane które przedstawiają są fałszywe. Nie reprezentują nas, nie współpracujemy z tą firmą. Agroturystyka Smulsko
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Angelika,
Thank you for your correspondence.
The right to use the information about the hotel was given to us by suppliers with whom we have contractual relationships.
We do not post information unrelated to your hotel, but only the information passed by hotel representatives to our mutual partners for purposes of providing booking services.
Our supplier, whom we have a contract with, provides us automatically with descriptions, photos, availability, and prices which is why we do not need any direct agreement with it.
Sometimes the information from the partners may be out of date. Nevertheless, we can make an update on the site and put a new data instead of an old one. Be so kind as to send new information via WeTransfer.
Kindly also provide the link to the property on our site.
All information you can forward to our email address support@booked.net and we will help with a request and answer all questions if you need it.
We hope that we can fix this situation and you will remove this review from the source.
Sorry for the inconvenience caused.
Please feel free to contact us for any further assistance.
Lies and misinformation
They provide false information and rates for our property which is listed on booking.com while claiming they have a contract with them!!!
This is outrageous and illegal.
Do not trust them!
14. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Maria Koi,
Thank you for reaching out and bringing this matter to our attention.
To clarify, we work with partners who provide us with the rates and booking capabilities for your hotel. We have contractual agreements with these suppliers, which allow us to act as an online travel agency (OTA). Our suppliers, with whom we have agreements, supply us with the rates and all relevant information about your hotel. Therefore, a direct agreement with the hotel itself is not necessary for us to offer it online.
We take your concerns very seriously and are committed to ensuring the accuracy of all information on our website. To assist us in investigating and addressing this issue, please provide the link to your property on our website via email to support@booked.net.
Thank you for your understanding and cooperation.
Best regards,
Booked.net-Team
To jest oszustwo.
To jest oszustwo.
Podszywają się pod biuro podróży ale nie są.
Nie wiem jak się ich pozbyć.
Zawiadamia policję o przestępstwie.
Ludzie nie dajcie się nabrać.
On mnie nie reprezentuja.
6. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Szanowna Andrzej Grzeszczuk,
Dziękujemy za zwrócenie nam na to uwagi.
Wyślij nam e-mail na adres: support@booked.net w celu wyjaśnienia.
Pozwól nam wyjaśnić, jak działa nasza platforma.
Booked.net współpracuje z siecią dostawców, którzy dostarczają nam stawek i informacji o różnych nieruchomościach, w tym o Twojej ofercie. Dostawcy ci mają odpowiednie umowy i pozwolenia na dzielenie się z nami tymi informacjami. W związku z tym wyświetlamy te dane na naszej stronie internetowej bez konieczności zawierania bezpośrednich umów z indywidualnymi właścicielami nieruchomości. Rozumiemy Twoje obawy dotyczące zdjęć i
informacji wymienionych na naszej stronie. Czasami podane nam dane mogą stać się nieaktualne lub niedokładne. Przepraszamy za wszelkie niedogodności, które mogło to spowodować. Zapewniamy, że poważnie traktujemy Twoją opinię i staramy się utrzymywać dokładne i aktualne oferty. Dziękujemy za współpracę, która pomogła nam naprawić tę sprawę.
Dziękujemy za wyrozumiałość i pomoc.
Pozdrawiam,
booked.net-Team
Scam
I stumbled upon photos of a property that we are listing, on booking.net which we had no knowledge of. This home has been rented out through reputable sites, such as Airbnb and bookin.com. Yet, here it was, falsely advertised on booking.net without any permission. Booking.net is acting fraudulently. They do not have authorization to use images of our property, nor do they have the right to list it for rental. I strongly advise booking.net to take down these unauthorized photos and listings immediately.
4. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Chiara Lange,
Thank you for bringing this to our attention. We did not receive an email complained from you.
Please allow us to clarify how our platform operates. Booked.net collaborates with a network of suppliers who provide us with rates and information about various properties, including your listing. These suppliers have the appropriate contracts and permissions to share this information with us. Consequently, we display this data on our website without requiring direct agreements with individual property owners.
We understand your concerns regarding the images and information listed on our site. Sometimes, the details provided to us may become outdated or inaccurate. We apologize for any inconvenience this may have caused.
Rest assured, we take your feedback seriously and strive to maintain accurate and up-to-date listings. We appreciate your cooperation in helping us rectify this matter.
Thank you for your understanding and assistance.
Best regards,
booked.net-Team
Bezprawne wykorzystanie zdjęć
Bezprawne wykorzystanie zdjęć, bez umowy, błędy nie wpłacajcie nic bo pieniądze giną.Nigdy nie zgadzaliśmy się na współpracę z tą firmą. Proszę nie korzystać z usług tej firmy. Dom Wypoczynkowy Maryna Białka Tatrzańska
4. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Szanowna Małgorzata,
Dziękujemy za zwrócenie nam na to uwagi.
Wyślij nam e-mail na adres: support@booked.net w celu wyjaśnienia.
Pozwól nam wyjaśnić, jak działa nasza platforma. Booked.net współpracuje z siecią dostawców, którzy dostarczają nam stawek i informacji o różnych nieruchomościach, w tym o Twojej ofercie. Dostawcy ci mają odpowiednie umowy i pozwolenia na dzielenie się z nami tymi informacjami. W związku z tym wyświetlamy te dane na naszej stronie internetowej bez konieczności zawierania bezpośrednich umów z indywidualnymi właścicielami nieruchomości.
Rozumiemy Twoje obawy dotyczące zdjęć i informacji wymienionych na naszej stronie. Czasami podane nam dane mogą stać się nieaktualne lub niedokładne. Przepraszamy za wszelkie niedogodności, które mogło to spowodować.
Zapewniamy, że poważnie traktujemy Twoją opinię i staramy się utrzymywać dokładne i aktualne oferty. Dziękujemy za współpracę, która pomogła nam naprawić tę sprawę.
Dziękujemy za wyrozumiałość i pomoc.
Pozdrawiam,
booked.net-Team
Definitely a scam
Definitely a scam. They set up a fake website for a hotel that doesn't even exist anymore. When I called to complain, they canceled my reservation but never refunded the card.
1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Claire,
Thank you for bringing this to our attention.
I am sure the money is already on the way to your bank account.
Please send us an email to: support@booked.net to clarify.
Thank you for your understanding and assistance.
Best regards,
booked.net-Team
As every other has said in this forum. STAY AWAY!
As every other has said in this forum. This is a SCAM! They claim to have a cooperation with booking.com and they have the right to advertise their portfolio. That's not true. We have demanded them to remove my property but they refuse - saying they have an agreement with booking.com. STAY AWAY!
27. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Andreas,
Thank you for your email.
Kindly be informed that we have checked the information about your property and one of them already have been removed from our website.
We recommend you to contact our customer service department in regards of the information about your 2nd property.
Sincerely,
Booked.net team
Oszustwo
Bezprawne wykorzystanie zdjęć, bez umowy, błędy. Nigdy nie zgadzaliśmy się na współpracę z tą firmą. Proszę nie korzystać z usług tej firmy. Bursztynowa1 ze Sztutowa.
24. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Marek ,
Thank you for reaching out to us.
We have partner programs with other websites that allow us to sell properties on the website. We have contracts with them and act as OTA. If your property is listed on our platform, it means that we had it connected with a help of our partners.
If you wish us to update information on our website, kindly send new data to us, and we will update our page accordingly.
Please feel free to contact us for any further assistance.
Sincerely,
Booked.net
This website is a fraud!
This website is fraudulently representing our guest house. They have no mandate from us. Reviews provided of our guest house have been fraudulently manufactured. NONE of the supposed reviewers have ever stayed at our guest house and the reviews are laughably inaccurate.
Their standard reply to the hundreds of negative reviews below is that they claim to have partner agreements with other big booking platforms (ie Booking,com) that allow them to sell rooms without an agreement with the proprietors.
That may be, but they've fabricated every single one of the reviews for our guest house...and that's fraud!
Do NOT give your credit card details to this website.
We have no relationship with them and will NOT honour any bookings made through them.
How to get your own back on frauds like these?
My suggestion. Do as we have done.
These fraudsters have a "partner" relationship with the great vampire leech Booking site we all know.
Forget about tackling the fraudsters like booked.net (hotelmix etc).
Simply shut down all booking opportunities for the vampire leech Booking,com site for a week or so with a complaint to them to shut down their tentacle partners like booked.net or hotelmix with their fabricated reviews.
Want to bet how fast the great vampire leech Booking site will then act on our combined efforts?
Update 10 June 2024:
We threatened Booking,com with withdrawal of bookings from their vampire leech booking portal if they didn't force their "business partner" driving bookings to them with false reviews to remove the bogus reviews.
Result: as seen today, all the bogus reviews have been removed for Highlander House Rothesay. They continue to promote us to the vampire leech, but without any reviews (as they were all fabricated).
The decision is yours: let these scammers fabricate reviews to drive interest away from your own direct bookings toward the vampire leech...or take action as we did.
As we move forward in an increasingly AI world, these smart-asses are going to continue to try outsmart us. Don't try persuade some entity in the UAE or Cyprus...take your complaint direct to the vampire leech...Booking,com
25. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Angus Campbell,
Thank you for reaching out.
We truly understand and resonate with your emotions in this situation.
I want to assure you that the information, photos, rates, and booking options for properties on our platform are provided by the suppliers themselves. While we act as an online travel agency facilitating bookings, we rely on the accuracy and integrity of the information provided by our partners.
While we strive for accuracy, there may be instances where this information becomes outdated.
We have a contractual arrangement with the partners, which means we do not need a direct agreement with the hotel\property for online sales.
If there are discrepancies or outdated information regarding your property, we encourage you to provide us with the updated details and images via wetransfer.com. We will promptly make the necessary modifications to ensure accuracy.
For any further assistance or inquiries, please don't hesitate to contact our support team at support@booked.net.
I wish a good day.
Sincerely,
Booked.net
Booker a hotel room in anchorage alaska…
Booker a hotel room in anchorage alaska in january for may. When i got to anchorage after a 13 hour trip from montreal canada, the hotel was closes.they reembursed me without compensation.
4. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Booked.net
Dear Anne Marie Maurice,
We are very sorry that you encountered this situation.
According to the data, we did not find any appeal from you.
If you still need help with this matter, we will be happy to provide it to you.
Please send us a request to support@booked.net with your booking number and proof that the property has been closed. Any documents or proofs you have about this property can help us solve your situation.
Also, a timely appeal to the support service is an important step in resolving the issue in favor of the client.
In the meantime, should you have further queries, please feel free to contact us.
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Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.