Bookabach Arvostelua 

Terrible customer service. I used to list a couple of properties on the site but when Expedia brought it they didn't care at all. Will never use again

On arriving back in NZ after 20 years in Australia I found bookabatch to use for batch accommodation and although it seemed very behind in its business systems and website was quite non user friendly. I continued to use it after having an issue with the length of time bonds THEN full amounts were asked for long in advance and got a reply from someone with no skills in positive communication or conflict management.
After 7 years of choosing Book a Batch we will NEVER use them again.
We got in to book a full year in advance on a property unexpected circumstances changed those plans. We have now lost $159 deposit. That’s ridiculous. 12 months notice.
I understand deposits and booking fees are there to deter last minute cancellations to protect the business of book a batch and it’s batch owners. However, after 7 years, clearly not a valued client. A years warning to change. You both have ample opportunity to rebook the space.
In the meantime you have lost us.
We don’t drink or smoke, ive always left properties as found OR in a few cases much cleaner which gave me excellent reviews and made me eligible for 10% discount with some properties given i had more than 5 (9 reviews). Which is used a couple of times.
So now treated like a number.
I will never use bookabatch again, I will never refer or promote bookabatch to anyone.

Booked an Apartment in Russell New Zealand. I incorrectly booked the wrong dates 10 weeks in advance then when I asked the owner if I could change the dates (as payment had already been made) they said no as family & friends were staying at the property. The owner refused to acknowledge my attempt to change the dates (even though my email confirmed my request). I had no other option but to contact bookabach.

I had success in contacting Bookabach online, and they responded quickly.

After several attempts of trying to contact the owner to gain a satisfactory outcome Bookabach contacted the owner with no success, and yes the owner still has my money!

Would not recommend book a batch!

If it was possible I would give Bookabach a rating of negative 1. I used the website to book a cottage in Oamaru New Zealand. The owner cancelled the booking 10 days prior to us checking in.We had booked the cottage 6 weeks earlier and I did a bank transfer. Not knowing that money would go straight to the owners bank account. The owner refused to acknowledge the funds (even after my bank confirmed that it had gone to their account). The next option was to contact bookabach..I understood that there was buyer protection..... though this is only activated if you use a credit card..

I tried to contact Bookabach via their on line form .. they never replied.. Eventually I found a phone number and spoke to Bookabach representative.

Bookabach contacted the owner then rang me back and said the contract was between myself and the owner and we had to resolve.... the upshot is the owner still has my money for a service that they did not provide.

So ... if you do use use Bookbach ( I would suggest that you don't) please do not do a direct payment.

I booked a trip through this website for New Zealand from the UK where I live. I requested a booking as instructed and the owner replied and approved the dates. I was then sent a request for payment but when I tried to pay, it said that international bookings must contact the owner directly. I did this. She instructed me how to pay and I paid immediately. Thereafter I was sent nothing. No receipt, no rental contract, no terms and conditions, no information for arrival or property/amenity/local info. When I arrived the property was nothing like the photos. It was overgrown, dilapidated and in a very poor state of repair. There was even washing hanging all over the sitting room. The floor and bathroom were dirty as was the kitchen and appliances. My client who dropped me there said they didn't want me to stay there and I left and had to sleep on their sofa. I told the owner immediately and sent photos. She refused to refund my payment. I emailed bookabach.com and no answer. To summarise, Bookabach do not check their properties otherwise they would never market this one, they do not provide a vacation contract or receipt which is required under common law, they do not answer complaints and there customer services is non existent. This was an expensive and distressing mistake after a 30 hour flight. Look at Trip Advisor if you want further evidence that you should not use this company, just search for 'Avoid Bookabach' at all costs.