Bookabach Arvostelua 

The worst experience. The booking I attempted failed, with no confirmation, email, text, correspondence at all. Despite this they took the money off my credit card. Then the fun started! Couldn’t contact bookabach at all, and got passed to an associated venture called vrbo. No or useless traction over weeks and weeks. At one point I was asked when a good time to talk would be, to which I responded 9am NZ time … cue call at 1am (presumably 9am wherever vrbo are based, but clearly not New Zealand!). One star seems very generous … would seriously be negative ratings if they existed.

This is a terrible platform for owners in NZ. The app and websites are useless, there is terrible customer service, forms that don't exist, impossible AI agents and no ability for human contact when things go wrong. Beware, do not use this platform.

I canceled my booking with karapiro tui cottage in New Zealand (part of Karapiro Country Cottages) and was promised a refund by host. When I didn't see the refund I messaged her 29 May. She said the amount was refunded 19 May. She told me to Check with bookabach/vrbo. I messaged her back 12 Jun that i was trying to navigate to talk to a real person and asked her to check her payments. She has not replied to me since. She has ghosted me. I was finally able to talk to Norland at vrbo and told that I needed to speak with a higher team. They couldn't ring me directly and he placed me on hold to contact with them. . As he couldn't connect me he tried again the following night. I was on hold for over an hour and still didn't speak with someone. When the call was disconnected he emailed me that further updates would be via email. What a waste of my time. He first said that i needed to speak to someone higher then changed his story. Norland didnt acknowledge that i had checked my bank account. I have bank stamped verifications that no refund has been put into my account so I know the Host has been untruthful Simple process of bank transfer from her new Zealand account to my new Zealand account - not a simple process apparently. Not a fan of Karapiro Tui Cottage (part of Karapiro Country Cottages) or bookabach/VRBO. Couldn't leave a review for Karapiro Tui Cottage (part of Karapiro Country Cottages) on her site.

The description of the property was very misleading. It did not have the facilities listed and the kitchen equipment was unusable. (we bought some pans at the local Warehouse store). The level of hospitality was very poor.

My daughter booked accom, turned up and told the key was locked inside and she was offered other accom that she also had to pay for. Call centre is run out of a country where English is not the first language so be prepared to spell everything 3 times. JUST DON'T DO IT. It may look great or cheap but it's a scam.

I booked a bach for 4 nights for $3700 I was told that the bach wasn't available but then got a message that I was booked at the same house for 2 nights (not the dates I had requested) and the cost would be $25,000. I phoned to get it cancelled and was told they couldn't do anything as my booking was made by me and if I wanted it removed I would have to contact the host. I had to cancel my credit cards to prevent being charged $25,000. ALARMING FRAUDULENT ACTIVITY DON"T USE THIS SITE TO BOOK

This company need to be prosecuted for the ruthless scams they produce,
Last night I booked 6 nights at a Bach that cost me $3100.00 which was taken out of my account after booking confirmed only to find out in the morning that it wasn’t available. I had to contact them and confront them for their error agreeing to a full refund. They refunded $2600.00 and I lost $600 for their error.

This is pure evil and I can’t believe they are still operating with the amount of evidence here.

I will 100 percent follow this up.

Massive scam site. They don't help at all, slow to respond and don't assist

I found out the hard way Bookabach is just an agregator for third parties such as expedia. This means that there is no consistency between the information shown for the same property, there ability to manage changes are non existent and can cost you. They will push any issues with their own bookings to the host (who has no control) and throw their hands in the air with any other change issues. Use at your own risk!

Host said hadn't received booking. Bookabatch said not their problem, couldnt talk to anyone there , long waits for response, I was lucky, I received a refund through the cancelation process within the policy timeframe, this was not something they suggested. Absolute crap, won't go near them again.

I didn't get a full refund after my reservation was cancelled by the host as "the dates aren't available". The amount I was refunded was $86.68 short of what I paid just a day or so earlier. Why do I have to lose money despite this being bookabach's error? Avoid at all costs.

Deserves less than one star.
Horrible site. This was not the hosts fault but this useless site

Scam company. Promise 100% refund and then refuse to honour it. Impossible to reach anyone and have anyone take accountability and resolve anything. Actually got a chat agent confirm to me in writing today that it is a scam! Host was pretty rude too but thankfully not staying in their property.

Very quick to take out money,speed of light, for booking but refund not so. really don't need it I cancelled due to ill health so just don't need the dicking around. Never again !!!

Bookabach is just a trading name. It is actually the multinational VRBO group, owned by Expedia. Their customer service is terrible. You will get the AI empathy messages, but it is all a front. You cannot speak to anyone in person without calling overseas. Online chats lasted hours without getting anywhere. Free cancellation does not mean free amendment. I made a 7 night booking 14 months ahead and had to pay 55% deposit. 8 months out I requested a change from 7 nights to 5 nights. "Free cancellation" is a trap. NEVER amend a booking, just cancel and start again, assuming your are within the required period. I paid $1300 in service fees, no partial refund, and an extra $300 in host fees for nights I did not even stay.

As a frequent user of holiday rental platforms and carefully selecting properties, I rarely have a bad experience but I will be avoiding Bookabach in future. I had good reasons to write a negative review for a property booked through Bookabach/Vrbo and over two months after submitting it, it has not been published. I now see on other platforms that the reviews of the property I booked are poor, but on Bookabach the review score is relatively high, without the inclusion of actual reviews. In addition to the property having many inadequacies, Bookabach allowed their property manager (Stay Ltd. NZ in this case) to make unauthorised processing charges. Dealing with Bookabach Customer Support is a waste of time.

Terrible customer service. Every thing is fine so long as you don't have any issues.

We got ripped of by a scam Australian company called Tiny Away who seem to put prefab container homes on peoples' properties. Nothing was as advertised. Bookabach did nothing to help us, despite us having evidence of the false advertising.

We stayed in an AirBNB managed to Bach Care. One of the worst experiences of our lives. When we arrived the place was filthy - Bach Care gave us the run around for 4-5 hours and ruined our evening. The agents have directly lied to us and they never call back despite promises. You always have to do the chasing with them. Avoid like the plague. We are still in dispute with them but they have gone radio silent and refuse to reply.

I almost never got started with Bookabach, because the 'prove you are human' quizzes at the beginning are almost impossible. After 10 goes I got through.
Now, having read the reviews, I 'm glad they were so hard to access and I shall not be using Bookabach.

We stayed at one of their Bookabach properties over the Christmas period. We ended up paying almost double the standard rate for that time of year, and we're not talking about a small sum of money.
This may have been overlooked if the standard of the house matched the rate, but fell short by a very long way.
Due to the lack of choices in the area that we needed to be I reluctantly accepted the rate, but we (two families) were very shocked at the tiredness of the property given what we were paying. I found out afterwards what I should have paid.
I emailed the managing director twice to air my views but no response! They took the money and ran.
For the above reasons I would totally avoid this company in the future when booking a holiday.