Boohoo Arvostelua 832

Awful customer service . They are making me pay for an item that never arrived in my parcel and refusing to provide so called evidence that the item was packed. It’s a joke I’ve shopped with boohoo for years and now I won’t buy from them anymore and I’d advise anyone else to do the same.

I had to return item as it didn't fit, took 2 months to get my money back, when I got resolver involved, despite sending proof of purchase, return and them receiving it back, they send stupid repetitive emails (when they actually bother to reply) most of the time they just ignore you, this is not the first time I've had serious trouble getting my money back, it happened 4 year ago, it won't happen again though as I would NEVER purchase from them again and would advise against them to everyone

1 star is pushing it!
100% been scammed by Boohoo! I did not and would never ever of selected a refund for a gift card! Why would anyone really want a gift card and not their money back.
The customer service team genuinely make up that this is what’s been opted when I know for a fact I didn’t.
I even have evidence of one return from them that it would be paid via original method via Klarna and they are still saying I have opted for a gift card. I think they have automated message to sent to everyone because their messages do not make sense at all.
I have had to use revolver to raise a dispute to them and another dispute to Klarna.
This is a SCAM!

Scammers
Zero customer contact available. They take your money and there’s no one to speak to to get it back. Constant automated messages they have taken £81 in December for an order that’s proven as returned and they keep saying the refund it’s being processed wait 10 days, it never happened and now they are saying it’s been to long to resolve. This company should be closed down, DO NOT BUY FROM HERE

When the prices drop, they really drop — some great deals to be found. Nice dress options too, and next day delivery for premium members is a big plus.

I'm only giving one star because I have to. It would be zero. Ordered a pyjama set for Valentine's day and it arrived with just the top and no trousers. Ordered again and paid for 1 day delivery, so I would at least be able to give my wife a present, but they didn't fulfil the order. The only way to contact them is through Facebook messenger!, so I'm now trapped in a loop of automated replies and no resolution. Avoid this company at all costs.

Do not shop here anymore!! extremely disappointed with the service I have received. I placed an order on 18th December totalling £200 and returned the items shortly afterwards as they were not of acceptable quality. Despite returning the order in good time, I am still waiting for my refund as of 15th February.
I have contacted customer service on multiple occasions and have repeatedly been told that “your refund has been processed” or that the team is “busier than usual.” Most recently, I was informed that as a certain timeframe has passed, they are no longer able to assist with the issue.
It is completely unacceptable that nearly two months later I am still having to chase a £200 refund. The lack of resolution and accountability has been extremely frustrating. Avoid!!!

Never again.
Sent back most of my order and still yet to receive my refund almost 3 weeks later. Customer service sending me lies about how much I have received which is a lie as I paid on PayPal and it shows I only received £5.something instead of over double that I am owed. Never again in my life will I order from this awful company.

Disgraceful have been waiting for a refund that keeps gettingbpushed back l, no contact number just a useless bot that is on repear ask for a live agent and same again!!!! Reported to my bank and opened a dispute, i wont be shopping with them again, this company has gone downhill just scamming there customers wint be getting another penny iut of me and will be reporting to trading standards

Boohoo/ Regatta sell as a third party on Debenhams.
They use EVRI as cheap for them.

But EVRI lose their parcels!! Particularly if you live in semirural rural areas.
EVRI use self employedcouriers , pay loely amounts per parcel so it is not financiallyviable for couriersto workinrural areas.

After issues with a return dating back to November 2025 I have been informed I received a gift card, that ‘I selected’. I have emails and communication from customer service stating the refund would be to my original payment method (Klarna). This goes against my consumer rights, I did not select a gift card, and customer service is completely failing to discuss this issue.

No communication except with endless chatbots that keep you in an endless loop. Trying to get refund on faulty item I think they hope you will give up so they can keep the money. Been a customer for years but will not be ordering again. Avoid! Didn’t want to give even one star.

Wrong items arrived; the colour of the product that arrived absolutely did not match the picture on the website (Red and Brown are miles apart). Trying to talk to a human for customer service help is a truly painful experience of needing to repeat yourself endlessly, going in circles, and never getting a clear answer. No response via email and bots on the other messaging platforms.

Would not recommend shopping here. I know I used to years back when it first popped up, but Boohoo has truly gone downhill since then.

Respectfully, spend more time and money on your customer service than you do on your marketing. No point attracting customers if you're unable to retain them.

I returned a large order and the only option was gift card. I wont be trusting them again.

1 star would be generous!
Absolutely disgusted at the service I’ve received from boohoo. I’ve been a repeat customer now for years and never had issues until recently
I made an order for my Christmas do and then the parcel was so delayed that it missed the event (I’m talking over a week delayed) so I had to return the items. When I’ve returned them they sneakily sent an email confirming the return to original payment method. I’ve since learnt they actually refunded to a gift card, claiming that I asked for this gift card and that they cannot give me a refund to my original payment method! I have tried to resolve with them but it’s just AI bots and you’re never actually put through to an agent. I will be taking this further and never will use boohoo again - scammers! Avoid!

Twice I have had to go to PayPal and dispute my boohoo refund. Both times they have had tracking showing delivery and boohoo have claimed not to receive them.. this time they didn't contact me for 6 days after they received it and I had to go to them, only to get stuck in a proof of delivery request loop...
There sizing can be widly off, I ordered a size UP and got something 2 sizes below. Not always tho I've had quite a few true to size stuff so it's a guessing game. Qaulity is hit and miss, I got a beautfiful dress for my cousins wedding for £20, I got a skimpy co-ord that looked NOTHING like the picture. If you are gonna order would recommend PayPal for protection or at least a credit card and read the reviews for each thing.

As others have noted, nightmare returns process - and you have to pay to return, which is high risk with the poor standard of clothing they sell. Thats if you can get the returns process to work (only managed to organise a return after hours going round in circles with a chat bot and then waiting several days for a human customer service advisor to respond. There also seemed to be an issue that i couldn't remember if i'd ever returned to them before and which courier I used on that occasion. Why would I remember that?!

Customer service is bad. The returns portal doesn’t work.

Absolutely disgraceful behaviour from
Boohoo keeping my money against my will. I refunded an order they claim I selected gift card refund which I did not. I’ve spoke to numerous agents regarding this clearly they’ve all been trained to steal customers money. I will never order from boohoo again. Boohoo you’ve lost a customer of many years !

Already have boohoo premier, ordered a top which said it would take up to 4 days to be delivered. Ordered another and had to pay for next day delivery - which never arrived next day!

Sent 2 messages through WhatsApp but the answered the first message but ignored the 2nd message. Difficult to resolve anything!