Boohoo Arvostelua 832

DO NOT USE.

Rejected my returned items leaving me with debt on my klarna account that I had to pay to avoid getting my credit score smashed to pieces.

There’s no contact number to speak to anyone just an AI messenger that doesn’t let you send messages and the facebook icon takes you to a random page that belongs to a singer it doesn’t even connect you to boohoo. It’s IMPOSSIBLE to reach a solution and I am now £150 out of pocket. It’s reminded me why I stopped ordering from boohoo and I will NEVER USE THEM EVER AGAIN. Avoid avoid avoid

I used to use Boohoo regularly but haven't for some time, and decided to order a top this week. I chose next day delivery since I needed it quick (spoiler - next day delivery took four days). Customer service does not exist, you just get auto-generated messages again and again that make you want to rip your hair out and the messages even say to AVOID SENDING FURTHER MESSAGES - who is this helping?! They've done away with their phone line and their Messenger link from their website is attached to a random singer BOO HOO, not them! Shocked at how it's gone downhill, the app is also terrible and poorly made. I highly suspect they're about to go into administration. I will not repurchase, awful!

Posted a return and was emailed a gift card for return which I do not remember choosing. Thank goodness I used Klarna or I may have lost over £50. Customer service is not helpful either. I will never order from this company again.

I placed two orders in January and the refunds have taken far too long to be processed. Trying to contact customer service has been extremely frustrating. The only ways to reach them are through Messenger or email. Emails go unanswered, and Messenger provides mostly automated or irrelevant replies. Even when you finally get connected to an advisor, the chat often disconnects before the issue is resolved. Overall, this has been one of the worst customer service experiences I’ve had.
One of the orders included an item purchased on Boohoo from QUIZ. I returned the item in January following all the instructions provided, including sending the parcel through the Post Office as directed. Despite this, I have still not received my refund.
They asked me to provide the Post Office receipt as proof of return. I sent them all the receipts I had. Unfortunately, I only kept the QUIZ receipt for about two weeks before I travelled, and I no longer have it. However, they should still be able to confirm the return through QUIZ and Evri, since the parcel was sent back according to their own return instructions.
Instead, they are claiming they cannot issue the refund without that receipt and that they cannot communicate with QUIZ. This should not be my responsibility, as I followed all the required steps to return the item. Because of this, I am now being told I will not receive my full refund.
This entire situation feels extremely unfair and poorly handled. I followed the process exactly as instructed, yet I am still struggling to get my money back. I used to shop with them regularly, but after this experience I will not be buying from them again. Very disappointing service.

Refund turned into expiring gift cards – £104.69 lost

I’ve been a customer of Boohoo for years but this experience has been extremely disappointing.

I returned items and my refunds were issued as gift cards without me clearly realising, each with a 3-month expiry. I have now been told that two of these expired and £104.69 of my refund has been lost.

Breakdown Boohoo sent me:
• £13.90 – expired
• £90.79 – expired
• £3.72 – still active
• £35.21 – already spent

Customer service simply told me expired gift cards cannot be reinstated, meaning over £100 of my own refund has disappeared.

I do not believe this is fair or transparent. Refunds should normally go back to the original payment method, and a 3-month expiry on refund vouchers is extremely short.

I have asked Boohoo to either reinstate the expired vouchers or refund £104.69, but so far they have refused.

I hope Boohoo reviews this and resolves the issue because at the moment this feels very unfair to customers.

I used to use Boohoo regularly years ago and never had an issue so I ordered from there without checking reviews.
I ordered a top which didn’t fit me so I wanted to return it. The top cost £12 + £5.99 delivery (and student discount). I filed for a return, they don’t refund shipping AND charge a return fee on top so my refund amount was a measly £8.

On top of all this, I returned the top on the 19th Feb and it was quickly received in the Boohoo warehouse on the 20th. Still waiting for refund on the 6th March and customer service is useless AI slop

Have been waiting 3 weeks for refund, customer service absolutely shocking, do not seem bothered, they keep asking me for return receipts and track and trace details, extremely poor service will not order again

My order was never delivered to the in post locker and trying to get a refund is virtually impossible. Contacting boohoo via messenger is a joke as I got random replies that didn’t relate to my query. Twice it said I would be transferred to customer service but never was. Awful company and would never shop with them again.

I unite with fellow reviewers to say avoid this company!

Item I received was of poor quality & fit. I’ve been waiting for weeks for a refund & write to them to query status but their customer services hasn’t bothered to reply.

Paypal has now sent me notification of their refund- I originally paid £16.08 and the refund is £10 - it’s daylight robbery, £6 deducted for a top that weighs next to nothing?

Atrocious, will never purchase from Boohoo again! They’re doing a fine job of losing all their customers 👏

I returned some pants in January 2026 , my refund has not been put back into my account. I have contacted customer services many times, and got no satisfaction. They just say they need more information. Which i have sent at least 22 times sending all the information to sort the refund. I would never order from them tever again.i feel really upset and frustrated about how I have been treated i wouldn't have given any stars but I couldn't write the review without a star. They don't even deserve 1 star. I feel that they answer and say they will sort it but nothing ever comes of there correspondence.

Easy to order and good sale reductions.
Good communication throughout the purchase until return.
Items were lovely, but unfortunately did not suit me.
I thought £1.99 for a return fee was ok.
Returned items on 9.2.26 and refunded on 28.2.26 so a bit too long, to wait for a refund. I was beginning to think I would have to contact Tesco for a charge back.
The QR code I had originally for the return didn't work at Asda returns, so I used my QR scanner on my phone and another QR code popped up which worked.
Boohoo has some lovely items but because of the delay to my return I would hesitate to order other again, which is a shame. The refund timing needs tightening if Boohoo has a chance to compete with other online retailers. I write this review to reassure other Boohoo users that refunds do happen.

Terrible (non-existent) customer service. They don’t reply and if the do it’s generic responses. I won’t buy from them ever again. The refund process is horrendous, they take weeks, if not months, to process returns and also try and scam you by saying you chose a gift card instead of monetary refund. I sent 2 order back at the same time and one was eventually refunded (nearly 2 months after) and the other I was told I was getting a gift card!!

Ordered boots from here which arrived in a plt package with completely different boots, unable to get a refund apart from a gift card, worse company ever! And the clothes are very poor quality.

Absolutely shocking company. Returned two orders on same day. One order i was able to choose refund to original payment method. Second one automatically went to gift card. No way of changing it. Both orders returned in same package on same day. Gift card given 3 days later. 16 days later still waiting on cash refund. This company is shocking

Terrible company and customer serivce. Take payment for "Seel protection" after opting out and it's not listed on receipt. Refused refund, do not value their customers.

AWARD FOR THE WORST ONLINE COMPANY!!!!!!!!!!!
3 months i have been trying to get a refund wrote over 10 emails giving them proof of my returns.They have acknowledged they have received items but still are asking for proof of returns.
NO customer skills.Avoid these frauds

I placed an order with Boohoo on the 15th January but it was never delivered by Evri, of course!! Since January 22nd, I’ve been struggling to get a refund. It’s been incredibly frustrating. I’ve contacted customer service multiple times, but I feel like I’m just going in circles. They’re not taking responsibility for the delivery failure, and I’ve had to chase them for a solution.

Evri claims they couldn't deliver the package, and despite the fact that the issue isn't mine, Boohoo has been slow to respond and unhelpful in providing any compensation or even a simple update. It’s been over a month now, and I still haven’t received my refund.

The lack of communication and accountability from both Boohoo and Evri is unacceptable. I won’t be shopping here again, and I urge anyone considering making a purchase to think twice, as the risk of poor delivery service and poor customer support isn’t worth it.

AVOID AT ALL POSSIBLE COSTS. Their refund process is a total scam. I requested a refund to the original payment method and they refunded to a gift card. Customer services have said once a refund is issued there is nothing they can do. So I’m having to raise a dispute with my credit card company to get my money back.

TOTAL SCAMMERS.

Never give you a full refund only partial refund and no customer services to contact

Awful returns policy. I returned an item on October 30th and today being February 19th I received the refund. I had given up chasing the refund because of the useless customer service