Boltholesandhideaways Arvostelua 

After a telephone conversation, an email, sent a week ago, with descriptions and numerous photographs of the damp, dirt, lack of hygiene and hair in both the kitchen and bathroom at the property we rented called BORTH BACH for four nights we have heard nothing back. And, interestingly, the property is still being marketed by them.

Looking at the other reviews it seems our experience is not isolated.

We had a very distressing experience with Boltholes and Hideaways. After our stay, we were unfairly accused of causing damage to a sofa that we did not use and which was covered when we arrived.

The so-called “evidence” presented by the cleaner was inconsistent — their photographs did not match our own and did not actually prove the sofa was undamaged before our stay. Despite pointing this out, our evidence was dismissed and the process was handled with bias rather than impartiality.

The cleaner was rude to us during our stay, and their later allegations appeared retaliatory. Sadly, the management company sided with them without properly examining the ‘facts’. While the owner eventually agreed to cover the costs of a replacement sofa (confirming we were not at fault), the entire experience left us feeling accused, unheard, and treated very unfairly.

We would not wish to stay at this property again, as the dishonesty and lack of professionalism we encountered has undermined any trust in how Boltholes and Hideaways manages disputes.

Tip for future tenants: take photographs of everything when you arrive, as you cannot rely on Boltholes and Hideaways to act fairly if a dispute arises.

Take heed of the reviews before using this company and search elsewhere for other more professional letting companies.

Unfortunately I would say be extremely cautious booking with this company. Their customer service is non existent. I have never experienced a holiday letting company like this before. I'd urge you to look carefully at different reviews across different platforms before making your mind up. I've rented many properties over the years with different companies and never once until now felt the need to warn people like this. Yes we've all had good experiences and not so good from time to time but after a very recent holiday,I'd never use Boltholes and Hideaways again. Perhaps some holidays run smoothly but if you look carefully when people reach out their customer service is pretty non existent.

Beware of this letting agency.
(And The Old Post Office, Hen Bost, Nefyn)

The owner of the property we just stayed in for 4 days intentionally chose to arrange for builders to rip out and replace part of the roof and joists of the property during our short stay without even a courtesy call. This is not exaggeration. In fact the owner didn't answer a single message during our stay except to communicate with the letting agency.
So we were woken up at 8am one morning by 4 men climbing ladders past the kitchen window and literally ripping the roof off part of the property we had rented. The builder had called the owner that morning to check if it was a convenient time for the work to commence and according to the owner it was.
The property owner then subsequently refused to reimburse any part of our 'bolthole and hideaways' holiday. Or even apologise. Or even communicate at all.
Boltholesandhideaways absolved themselves of all responsibility refering to their pithy statement that "your contract is with the owner" and also refused to make any kind of reimbursement. You can not claim with VISA as the Boltholesandhideaways.co.uk act as an agent for your contract with the property owner. (You pay boltholes but they cannot and will not and don't want to reimburse your money) And VISA can not take it from the owner. Very clever and underhand. Ultimately this means that the property owners and Ceri Williams at Boltholesandhideaways can treat you how ever they want with no risk of reimbursement.
I have videos of the building work, noise and mess (which you wouldn't believe if you did see them)... and the patronising email messages from Ceri Williams at boltholesandhideaways explaining that the work would be 'brief' and to 'enjoy my holiday', which I would be more than happy to share with anyone interested (my Facebook review was removed by boltholes). Ceri Williams also said in her messages that they considered this kind of major building to be "reasonable" during our holiday. We were evicted for the entire day because of the shear racket from the deconstruction happening to the building which continued until after 4pm.
Incidentally, the advertisement of this property also misleads by omission. The owners relatives were living above and behind this apartment with their staircase running through the small bedroom of this 'little hideaway'. So when they were moving around at 5am it felt like they were with us in the bedroom. The property is also perched on the edge of a very busy and noisy road from the early hours with articulated wagons passing at speed about 6ft from the bathroom window and front door of the property. Parking is extremely limited, tight against the walls of the properties opposite and you will very likely have to climb out of one side of the car as I did. There were other issues with cleanliness, mattress was ancient, crunchy and noisy etc ...that I didn't complain about because what's the point. We even bought a new quilt from Asda.
This 'holiday' turned into a truly bizarre and upsetting experience.
Both the property owner Gill Schroeder and Ceri Williams at Boltholes are entirely unprofessional and hostile in their absolute disregard for the families paying the high prices they charge for a 'peaceful break'. Boltholes and hideaways advertisements are false as they indeed failed to provide even the basic comforts of not advertising/letting a property while major building work was scheduled or arranged.
I hope this helps anyone reading this in their decision to use this agency and in particular the old post office, Hen Bost, Nefyn (Mrs Gill Schroeder). I wouldn't expect an answer to this review.