Boltholesandhideaways Arvostelua 

Very tired decor in much need of some TLC. Property was in desperate need of a deep clean. Premium prices for a sub standard stay.

Unfortunately, our stay at Cregyn Mor (10 Mariner's Court, Treaddur Bay) did not live up to the standard we expected from the listing or the price paid.
The property felt tired and grubby in a number of areas. There were heavily marked and scuffed walls, filthy carpets, dirty-looking paintwork and bannisters, stained upholstered furniture and areas that clearly needed a thorough clean and some basic maintenance. I’ve included photographs so people can judge the condition for themselves.
We raised our concerns with Boltholes & Hideaways during our stay and were equally disappointed with the customer service. Rather than feeling that our concerns were listened to and taken seriously, we felt they were largely dismissed as normal wear and tear following a “busy summer”.
We completely understand that a holiday property will show signs of use, but we don't think paying guests at the end of the summer should receive a lower standard than those staying earlier in the season.
A disappointing property experience made worse by the way our complaint was handled. Sadly, we would not book with Boltholes & Hideaways again.
EDIT: Despite what their reply to this review says, we did in fact leave one night early, and I am yet to receive a refund as promised, or a reply to my email requesting one!

We stayed at Highfield farm house in June firstly the outside area was not as we expected the grass was too long and had cow muck over the driveway and upper garden ! On letting the office know was told " to be expected as in the country"With two dogs they needed to be supervised where they went !
The outside lighting would have been lovely again not working !
Having paid the fee per dog of £20 per dog we then got an extra cleaning bill for dog hair ! An extra cost on an already expensive 5 days which I felt was unaceptable and we stay in cottages three times each year and never had such an issue a shame really as the house is lovely for 2 people a little small for 4 people .

We stayed beach front bungalow Dihangfa. This was our 3rd loved it so much returning October then next June for 2 weeks . Absolute stunning house . Along with the views and privacy. The girls who took are booking was very helpful and lovely . Safe too say it’s our favourite place.

Boltholes and Hideaways are the best holiday cottage I have ever used! And definitely the best in north Wales. Amazing properties. Kind, helpful, local staff who clearly love the area and want our holidays to be perfect. I've stayed in many of their stunning houses and they are always just that, perfect. Their houses are always something special, in incredible locations. I've stayed with them on Anglesey, in Snowdonia and on the Llyn Peninsula. I feel honoured to be able to stay in some of these incredible houses, and I always look forward to speaking to the friendly, helpful staff. We've just stayed at Bryntirion Wyn, which has views over the lovely little church on the island in the sea. Watching the sun set from the sitting room and terrace was very special, as was the private sun-trap garden. Thank you Boltholes and Hideaways for giving me and my family the best holiday memories for a lifetime.

We stayed in Menai bridge this was our second time with bolt holes and hideaways.Absolutely fabulous standard of properties in presentation and cleanliness 100%
Would strongly recommend.Also help from the girls in the office was above and beyond

We stayed in Anglesey in Ty Mawr. The cottage itself is very pretty but it was dirty, there were cobwebs everywhere, dirty floors etc. There was intense religious Catholic iconography everywhere, crucifixes etc., even in the bedroom. This is the owner's choice of course but it would not be inclusive for all guest demographics. The real problem was that Boltholes and Hideaways were absolutely horrible to deal with. We complained about some aspects of the facilities and overall standard and two different people we dealt with were genuinely unhelpful, rude and aggressive. I would never book with this company again. Too unpleasant to deal with.

Abysmal company to deal with the property was not nice . The and I quote “ pleasant courtyard to sit and enjoy a glass of wine in” turned out to be a filthy 2 yards long slabbed area that had a open blocked drain that the shower and kitchen waste ran into ! The yard has not seen any sign of being cleaned for a very long time . The lounge carpet was stained ( looked like a dog had done its toilet on it in two places ) obvious to any one that saw it the kitchen rug was dirty and the entrance to the property was full of weeds . NOT what you want to be greeted with when it’s after a long drive and your only holiday ! Also at £600 for 5 nights we were bitterly disappointed. Only stayed 2 nights and the company have no intention of reimbursing any funds as we didn’t inform them whilst in residence ! Also the wrong information was given as to the cost of parking in Beaumaris Car Park . This company obviously doesn’t care about their customers once you’ve paid and have no system in place for checking on their cleaning teams . Shame on you NEVER AGAIN !

Arrived Monday evening 4th May expecting a quaint cute cottage to relax in for a week.
Looks are very deceiving compared to the advertised images.
The so called garden is just an unkempt lawn and picnic table, no comfy garden furniture to relax in or even plants or shrubs.
Opened the door to a lovely damp mop bleach smell.
The more I looked around the more I saw to make me just want to turn around and walk straight out.
The place felt grubby and neglected.
Its expensive to stay here and don't expect to find....
Biggest issue...black mould in small bedroom from damp walls and bubbled and flaking paint...health issue!!!
Stained chair, rusty washing machine, dirty walls and flaking paint from the damp, roman blind held up with pegs, log burner filthy and on its last legs, bathroom cabinet cracked and wall cupboard mirror tarnished, floor tiles loose.

The owners have just not maintained or given any TLC to this lovely property for what seems a long time and its fully booked up til November so making alot of money from it.
Just hope they have made use of this week while its empty as I left within 14hrs to deal with the issues as I feel they have a duty to when paying customers are expecting the best for what they charge...£1000+ per week !! P.s no wardrobes or space to hang any clothes and it sleeps upto 4...its teeny so be mindful as it will be a tight squeeze for more than 1 person staying there

Boltholes and Hideaways company where brilliant and tried to find other accommodation but couldn't, so I had a full refund

Brilliant company and service with gorgeous properties. Only problem is that it has set the bar high for our next holiday now

🌟 . 🌟 . 🌟 . 🌟 . 🌟 .

Just come back from a four day break staying at Bwthyn Bach in Church Bay on Anglesey and wanted to say what a wonderful holiday we had with you. We had a couple of very minor issues but Caroline from B&H advised us how to resolve them very quickly. Great customer service.
This is the second time we’ve used your company. Booking process is so easy. Last year we stayed in Aberffraw at Penrhyn Gwyn and was blown away by its location. Both properties were beautifully presented and located. We will most definitely be using you again. Well done Boltholes and Hideaways - you well and truly deserve the five stars we’ve awarded to you.

Thank you
Karen G

Stayed in Aberffwar, Pandy cottage. Nice and quiet. Basic but everything you need.
Need more storage cupboards or shelves for foods etc. DEFINITELY needs a new glove for the wood burner. Matching bowls would be nice and some pasta dishes would be a great addition.

We stayed in many cottages with bolt holes and hideaway we have always had a lovely time without issues, we have always found communication with them in terms of booking a very straightforward process.
We had an issue with a kettle on one booking and it was resolved within the hour.
Fabulous cottages and I'm fussy in terms of cleaning but never had an issue.

Avoid this company like the plague. They are crooks and liars. We booked one of their properties through VRBO and Boltholes and Hideaways went behind our backs and cancelled the booking with VRBO who told us that it would be in order to get payment of the deposit that had already been receipted by VRBO paid directly to them. We lost our holiday and also the money that we had paid for insurance through the VRBO website. We have the entire paper confirming this transaction.

I booked Tyn towyn cottage, Anglesey through Boltholes & Hideaways and was extremely disappointed. The property was filthy on arrival: floors covered in dog hair, mold in the bathroom, fridge and a strong animal smell. The bathroom was freezing, and I could not imagine using it safely. My slipper socks were black after just pottering around for one night.
I contacted Boltholes & Hideaways, and the response was that I should have reported it while I was there. I found this dismissive, as the conditions were unacceptable and made staying impossible.
For the price charged, the standard of cleanliness and maintenance was far below what should be expected. I cannot recommend this property based on my experience.

We’ve had such a wonderful experience with Boltholes and Hideaways. From start to finish, the customer service was absolutely brilliant – friendly, helpful, responsive, and genuinely caring about making sure everything was perfect for our stay.

The range of accommodation they offer is amazing. There’s something for everyone, and each property feels thoughtfully chosen and beautifully presented. It’s clear they really care about quality and comfort.

The whole booking process was smooth and stress-free, and any questions we had were dealt with quickly and professionally.

We wouldn’t hesitate to recommend Boltholes and Hideaways and will definitely be returning for another stay. A truly five-star service!

Please read with company's Google reviews (4.7* from 347 reviews) or Air BnB (4.85* from 3465 reviews) for a fair and unbiased representation of their accommodation and service.

We booked for a week in Anglesey staying at Seaforth.

The property was just as described with fantastic sea views. Next door to the RAF base. Seaforth is a very big house. We did have a few issues on arrival but the letting agent was very helpful and sorted things out for us immediately. The house was very clean and warm on our arrival.

Regards Seaforth we thought the front garden looked untidy. The kitchen is big but with very little storage space. A fabulous big fridge freezer. We couldn’t get the log burner to work in the kitchen but that wasn’t a problem. The big table was great. The coal fire in the lounge was very welcoming. The sound system was handy to have. Dishwasher and washing machine are useful. In addition to the large fridge freezer there is an additional under the counter fridge.

Four bedrooms. Who only used two, both have amazing views, we found the beds to be very comfortable, with lovely linens and good quality bath towels.

Two good sized bathrooms and one downstairs loo which we also used as a drying room. We had the most dreadful weather. The shower room is wonderful with an all singing and dancing shower.

The settees in the lounge areas are very low, but too low for us tbh.
The decking on the back garden was extremely slippery when wet.
The immediate area has a few very nice places to eat and drink.
The beach is about a fifteen minute walk unless you are mobile enough to scramble over the dunes!
Easy car parking for two cars.
Easy access from the lock.
The house has a very efficient central heating system and we were always warm.
Would def recommend and return if we were to visit again.

Thsnkyou for the treats left for us on arrival.

Stayed at Bryntirion wyn booked for 4 nights only stayed 3 due to lack of sleep.
Bed was very hard not suitable for side sleepers. Sofa was uncomfortable and not sufficient seating for 4 people.
Boltholes and hideaways were not concerned that our stay was not good and offered no compensation or discount for us leaving early. I felt they did not take our comments seriously.