BOLDCUBE Scooters Arvostelua 

I purchased a boldcube scooter for my son. Unfortunately a screw fell out and so I contacted there customer service to see if they could help me fix it. I spoke to Louise and she so helpful in helping me discover the problem and it resulted in needing a replacement, which she sorted out for me hassle free and so fast, now my son is on his new scooter and so happy again. She even gave him a scooter light as a gift for him as well. The whole process was super easy and could rate Louise enough! Thank you guys again.

We recently purchased a Boldcube scooter for our 4 year old daughter’s birthday. We realised that one of the wheels wasn’t lighting up properly at the front so we got in touch with Boldcube to inform them of the fault. We spoke to a lady called Louise who was more than helpful, first in trying to help diagnose and fix the issue but when we couldn’t do that she quickly sorted out a new wheel replacement to be shipped to us. This did indeed sort the problem out and our daughter is over the moon. Thanks again Louise!

We purchased a scooter in April. within a few weeks, the scooter had broken and we immediately reached out to Boldcube to honour their warranty. Louise responded quickly and confirmed this was covered by their warranty and she would be shipping out a replacement. Since then, we have had to follow up many times to ask about the status. Louise has informed us she's trying to coordinate with a local partner; the same vague answer over and over. By this time, she could have shipped one direct from the UK to Canada multiple times over.

Now, we are over 2 months later and my son has gone almost an entire summer without his scooter, watching his sister use hers and only now Louise has told us to follow up with Amazon to ask for a refund, which she knows is impossible past the 30 day window. Hard not to feel like they're not just pushing us off to avoid honouring their own warranty. Extremely disappointing.

Great friendly customer care. I had an exceptional experience with Louise!
A replacement scooter was sent out literally minutes after I sent them prrof.

I couldn’t recommend BOLDCUBE enough!
When the particular scooter my daughter wanted for her birthday was proving hard to get hold of, I contacted them to see when they would be getting more of that model in.
I was quickly contacted by Louise, who managed to find me the exact one.
She personally organised the postage for me, and even registered it for its 6 month warranty!
When the scooter arrived, I checked it out, and it’s a great bit of kit, and very well made.
My daughter is yet to receive her scooter, but when she does, I know she’ll love it!
I’ve had excellent customer service from BOLDCUBE, especially Louise, and I wouldn’t hesitate to use them again.

Provided replacement part for a 3 wheeled scooter although out of warranty to support their brand and customer opinion. My contact was Louise and she was a conduit to a successful and appreciated outcome.

In a word, Louise - a truly wonderful ambassador for her company. I have not had such a sympathetic, understanding and incredibly helpful response from anyone, anywhere for many years.
In spite of not being able to provide the one thing her company asked for, an Order ID, a missing part is being despatched as I write this.
Thanks to all at Boldcube, where I will go again, and especially Louise.
Cannot recommend them too highly - you can feel safe getting a good deal and aftersales from them.
Peter

Amazing quick and polite customer service from Louise. Our brand new scooter had an out of the box issue with the light up part of the wheels bit a quick message to customer service and some basic troubleshooting and Louise had arranged for a replacement part to be shipped out without delay.
The scooter itself is great, and should last for a while. But if does need any replacement parts I know I can purchase and replace myself, all are available. After all, it's going to be used by a child in the outdoors so should expect hard life!

I would highly recommend Boldcube Scooters. Very helpful with great communication, even answering my query on Christmas Day! Louise treated me as an individual and listened to my needs. I am very happy and satisfied with the outcome. Would definitely buy from again 😊

Amazing customer service who went above and beyond when needed! Could not recommend more highly!

Great product, and great costumer service! We ordered a scooter through Amazon but the carrier messed us around with delivery dates and cancellations. After contacting the seller directly, Louise took charge of our order and saved the day by keeping us informed every step of the way and making sure we got it in time for Christmas! Would recommend 👍

Louise from Boldcube Scooters was so helpful. She responded to my email query right away and was happy to assist. I am blown away by the professional and personal service.

Brought a bold cube for my son’s 7th birthday, however it was missing a couple of threads, spoke to customer service and it was resolved and send straight out, no fuss! Amazing customer service, if you happen to come across Louise, she’s outstanding and will resolve everything for you! Had such a positive experience will continue to purchase from BoldCube

My daughter was able to learn how to tailwhip and do all sorts of tricks with this and she gave that thing a beating and it's still working fine there was a couple scratches after 4 falls but still in tack

There was a fault with the scooter. However, Louise @ Boldcube arranged for a new replacement Scooter to be sent out straight away. Brilliant customer service & excellent communication too. Highly recommend this company.

bought the bold cube scooter for my 5 year old, when received i found one of the LED wheels defective. upon contacting customer support directly at bold cube they offered to ship the wheel out in a couple of month, as the item was on backorder. I dealt with Louise who was extremely helpful and offered to give me an accessory pack for my trouble.
i not so shortly after received another email from Louise mentioning that they were going to send out a full replacement scooter! plus some accessories.
initially dissapointed at the defective part, but absolutely chuffed with the resolution. Will purchase again and this blip certainly didn't put me off!

Great experience from Louise, i had a slight issue with the scooter and louise couldn't do enough to put right, resulting in them exchanging for a new one

Great customer experience and one happy daughter. Thank you Louise and team

My son’s scooter had unfortunately lost a part. I contacted them directly and the lovely Louise helped promptly even following up when I hadn’t responses for a while.

5* customer service.

Excellent service, they solved the problem and went above and beyond what I expected!

Wow! you really do get what you pay for.
I just bought the Kitty Love big 3WScooter for my granddaughter, I search for so many scooters and finally decided to go with Bold Cube and I’m so pleased I did. The scooter is beautifully constructed, so sturdy and strong, excellent quality. Well done Bold Cube!!