Bob's Watches Arvostelua 

Very good experience dealing with Rob Everything went smooth exactly how he explained. I traded one timepiece in and used part of the proceeds toward the new one

The entire staff is soooo helpful and knowledgeable! Always answer the phone and take of everything on the spot. From the receptionist to her actually purchasing of the watch was so low key and comfortable. The location is perfect. Have bought 3 watches from them and plan to buy one more. DB

Our recent order with Bob’s Watches was a great experience—clear communication, fast shipping, and the watch arrived exactly as described. It’s easy to see why they’ve earned such a strong reputation.

After discovering a watch that caught my interest on their website, I decided to proceed with the purchase. Initially, I attempted to contact their customer service via phone, but the representative’s demeanor appeared overly “slick”, which was a turn off. Consequently, I opted to complete the transaction directly through their website.
The process was uneventful, and I received an email containing instructions for initiating a bank wire payment. Within a few hours, I received an email notification confirming the purchase and a FedEx tracking number. The package was scheduled for delivery via FedEx Priority Overnight with an estimated arrival time of early afternoon the next day (Saturday).
Upon checking the FedEx website for updates, I noticed a discrepancy: the tracking number for my package was a duplicate. This was an unfamiliar occurrence, but I was able to click on the tracking number, which initially indicated some movement. However, upon checking on Saturday morning, the tracking number had not been updated for several hours and remained stationary in California. Later that morning, the FedEx website informed me that a delivery date would be added once the package commenced movement, but this notification remained unchanged.
On Monday, I sent an email to Bob’s customer service department. A representative responded promptly, indicating that they had initiated a case with FedEx and would provide an update. However, subsequent communications were sporadic, and any response from Bob’s occurred only after my attempts via emails or calls. Over the next two weeks, I sent multiple emails, some of which were not answered or responded to cryptically. Consequently, I had to contact them via phone to request updates and obtain a refund.
Towards the end of the first week, I inquired about the timeline for their investigation, which was estimated to extend until the end of the second week (two weeks after the order date). I sent an email on Monday of the following week requesting an update and the expected refund date. Unfortunately, I received no response.
I subsequently contacted them and was informed that my money would be refunded via bank wire “tomorrow” and requested that I provide my bank information. I promptly submitted this information, but the next day passed without any further communication. I sent another email but received no response. I made another phone call, leaving a message for their attention.
Subsequently, I received an email stating that the wire had been sent and that I should expect it by late afternoon that day (two days after the initial estimate). A short time later, I received a text message from my bank confirming the deposit.
While the issue with FedEx was beyond their control, it was also unusual as I had never encountered a reused tracking number before. The other tracking number was also associated with a lost package. Some research indicated that FedEx reusing tracking numbers is “rare” but does occur. I am uncertain about the significance of this occurrence in my case, given the nature of the expensive purchase. Overall, the situation seems rather peculiar.
If Bob’s had been more proactive in contacting me and transparent about their efforts to resolve this issue, I would have given them a higher rating. It was not appropriate for me to be responsible for initiating emails and making phone calls to receive updates. In summary, this entire experience was disappointing and frustrating.

The sales person Ricardo was patient and informative. Being new to Rolex myself, his experience became very useful. He treated me with respect and had great people skills. Very down to earth.

Lowball city. Had a flawless Daytona I wanted to sell. Offered me 7k below what the exact watch has sold for multiple times on eBay and chrono 24. They’re selling the same piece for 15k more. Also the owner isn’t named Bob. Whole place is a joke.

Great customer care! Order process was outstanding! Very excited about my new Rolex! Thanks

Could not be better pleased with the watch recently I recently purchased from Bob's. Pricing was competitive and fair, the service was extraordinarily excellent. On arrival the watch proved even nicer than it had appeared in the meticulous and accurate online depiction. This firm in every respect lived up to its reputation for integrity, transparency, customer focus, and delivery perfection. Special mention to Marissa, whose knowledgeable professionalism made the purchase a pleasure. Highest recommendation!

The service and communication was fantastic! The process was very easy, and the watch was beautiful and exactly as described. I purchased a Rolex GMT master II the “Pepsi” that I have been looking for for the last year.

They don't live up to their word. Despite their return policy "To that end, we offer a "no questions asked" 3 day refund on all purchases" they DO NOT REFUND the certification fee.

I paid $75 extra for the certification fee and they refused to refund it saying that per their policies this fee is non-refundable. But their own Return Policy page says "all purchases".

I returned the watch within 24-hrs and it took six days after they received it to issue a partial refund. They withheld $175 without explanation. They ignored six emails to their customer service team and to the CEO. It took an official complaint to BBB to get them to respond. They refunded $100 but refused the other $75.

I would not trust them at all.

See their return policy on their web site and read the second sentence.

Laura Cohen of Bob's Watches was wonderful to work with! In my process of retiring to Costa Rica, I wanted to sell my aged Rolex watch. My Tico (native Costa Rican) friends told me not to wear it there, so I figured "Why keep it?". I looked at a handfull of Online Rolex buyers, but Bob's Watches has the best online process, was the quickest, and best offer for my used Rolex.
Laura Cohen responded to my online request and guided me effortlessly through the process. Bob's Watches did an initial review of my uploaded pictures and stated watch history. They gave me generous estimated value, then emailed me a pre-paid FedEx lable for me to send them my watch.
Laura emailed me the instant my watch arrived at Bob's. She kept me updated throughout the process so I never questioned the custody of my watch.
Upon inspection of my actual watch, Bob's technicians found issues which I was aware of. Laura called me most apologetically with the findings and an updated pay out amount. She explained each issue with care and compassion. She did not overstate any of the issues with my watch. Laura was able to make me an adjusted offer that I still felt was generous, more than fair, and constituted a Win/Win.
Based on my experience with Laura Cohen, and everyone at Bob's Watches, I recommend them heartily and recommend them to any liquidating their luxury time pieces.

Great service, perfect watch

I recently purchased a Tudor Chrono, and the customer service at Bob’s was fantastic. I worked with Harrison, who helped make my buying experience straightforward and painless.

I will start with the obvious.. selection, and price. Then I will have to call out their world-class customer service team (Meghan). The process for selling and buying was seamless and an absolute pleasure. Not many watch merchants out there that have this complete package for their customers. Thanks Bob’s!!

Hi again trust pilot and readers. I am been threatened by Bobs watches and their law firm for putting a review on my experience with them.... they want to eat their cake and have it. after days of calling, emails and chats... i received my money back on 12th of June but that doesn't take away Paul(owner)'s disrespect for calling me fraud and saying HE WILL NOT REFUND ME THAT I CAN DO MY WORSE.... thanks to the help of my bank because I am sure they don't want to refund me like the owner said.. now they want to sue me for review... guys be very careful dealing with this company.... be careful buying used watches from them, ... if i hear any more threat from your lawyer... i will be back to paste a bloggers link here so you all can come have fun with us on all SM platform

I sold my Omega watch through Bob’s Watches, but I have not received any response from your team. The watch was delivered on April 14th (tracking number: 286923373700), and since then, I have not heard back.

On April 25th, I was contacted and asked to provide additional information about the watch, which I promptly did. However, despite sending multiple follow-up emails requesting an update, I have received no further communication.

This situation is extremely distressing for me, as I sent a valuable item and feel completely ignored. I am urgently requesting that Bob’s Watches respond and resolve this matter as soon as possible. I have been patient, but the continued lack of communication is unacceptable and deeply concerning.

Please address this issue immediately.

I am absolutely thrilled with my Rolex purchase and the exceptional service I received!

I had the pleasure of working with Kayla, and I truly can't say enough good things about her — and about Bob's Watches. From start to finish, Kayla was professional, kind, and completely dedicated to helping me find the perfect watch. She answered all my questions with patience, walked me through the details, and made sure everything felt just right — which meant a lot, especially since this was my first time buying from Bob's.

The watch arrived in beautiful condition, exactly as described, with all the proper documentation. I later decided to switch to a smaller model, and the exchange process was incredibly smooth. I sent the first one back, and Kayla made sure the second watch would fit my tiny wrist — that meant everything to me! The new watch arrived quickly, in perfect condition, just as described. What could’ve been a stressful situation turned out to be fast, seamless, and easy. The entire process — from start to finish — took just one week.

Kayla delivered a truly top-tier customer experience. In a world where follow-through is often lacking, her care and attention stood out. I highly recommend Bob’s Watches — not just for their stellar reputation, but for their genuine, customer-focused service.

What a great experience. It was a little scary sending a expensive watch across country but everything went smooth. Ramsey Elmewafy was very professional and kept me updated throughout the process

Wonderful selection and customer service. I live on the east coast and always get my purchase the next day! The packaging is excellent and the follow up emails are great! Thanks, Garry Thurman

I bought a watch with box and papers .
Watch was delivered without papers and box was damaged.
I returned the watch very next day as per their instructions.
I did not get full refund, and refund was delayed about 3 weeks.