I was extremely impressed with my experience with Swiss Watch Expo. I bought two watches and was helped by Angel, who was very informative and knowledgeable. It was a pleasure working with her. I will... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Reviewed company's background and found them to be a credible online reseller of Rolex watches. Purchased a watch that was too small for my wrist. Contacted Joshua and he arranged for me to return w... Näytä lisää
Yritys on vastannut
My second purchase from Swiss Watch Expo was not satisfactory. The watch was not accurately described as a hand wind watch. It was described as 38MM x 38MM which is obviously not a common measurement... Näytä lisää
Yritys on vastannut
Just sold my Rolex and I got a great offer and transaction was quick and smooth. Will definitely continue to work with Swiss Watch Expo
Yrityksen tiedot
Yrityksen kirjoittama
SwissWatchExpo has been recognized in Forbes, The Wall Street Journal and The New York Times as the premier online retailer of pre-owned luxury watches due to its reputation for authenticity, its expansive collection of watches, and its superior customer service. With a team of in-house Swiss-trained Watchmakers that open, meticulously inspect, authenticate, service and polish every watch in their inventory, SwissWatchExpo is able to guarantee that all its watches are certified authentic and in excellent working condition. The company has one of the largest inventories of pre-owned luxury watches available for sale under one roof, and a team of non-commissioned expert Watch Consultants that help clients select the perfect timepiece. SwissWatchExpo was established in 2009 and is based in Atlanta. Customers are welcome to visit their showroom by appointment only.
Yhteystiedot
315 East Paces Ferry Drive NE, 30305, Atlanta, Yhdysvallat
- (404) 814-1814
- info@swisswatchexpo.com
- www.swisswatchexpo.com
4,3
Erinomainen
45 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very Smooth Transaction
Just sold my Rolex and I got a great offer and transaction was quick and smooth. Will definitely continue to work with Swiss Watch Expo
18. elokuuta 2026
Oma-aloitteinen arvostelu
I was extremely impressed with my…
I was extremely impressed with my experience with Swiss Watch Expo. I bought two watches and was helped by Angel, who was very informative and knowledgeable. It was a pleasure working with her. I will definitely purchase from Swiss Watch Expo in the future!
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi LW!
Thank you for choosing SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had a great experience purchasing your watches from us. We take great care to provide certified authentic watches in excellent condition at a fair price, and all of the watches on our website are in-stock and available to ship out the same day.
And we also appreciate your comments regarding Angel - please note that all of our non-commissioned watch consultants and operations professionals work together and are dedicated to delivering an exceptional customer experience.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
Reviewed company's background and found…
Reviewed company's background and found them to be a credible online reseller of Rolex watches. Purchased a watch that was too small for my wrist. Contacted Joshua and he arranged for me to return watch. No pressure on providing a full refund minus $50 for shipping. I then found the watch that Joshua had recommended. New watch (Rolex 126610) arrived and was perfect. Josh followed up with a call to check on status of transaction. Josh was fantastic and I would make a purchase again form SwissWatchExpo without a moments hesitation.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Jeffrey!
Thank you for choosing SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had a great experience purchasing from SwissWatchExpo. We also appreciate you calling out Joshua - and note that all of our non-commissioned sales and operations personnel work together to deliver a great experience for our clients.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
Another Perfect Purchasing Experience!
Last week, I received one of my grail watches from SwissWatchExpo - a Rolex Pepsi on a jubilee bracelet. Back in December 2024, I bought my first Rolex, a Hulk, from Ro at this store. Since I had a flawless experience with him, I asked for his help again. Just like before, Ro called me to FaceTime and show me the watch and answer questions. In particular I wanted a Mark III bezel and wanted to know about the fit for the bracelet. I told him my wrist measurement and he said this watch at 7.5” would be perfect . Indeed it was. I cannot compliment Ro, SwissWatchExpo or all the people I’ve dealt with there enough. They are passionate about timepieces, answer all questions and have a brilliant selection. Both watches were delivered promptly and safely packaged. Buying from SWE was a pleasure and I look forward to years of business with this company.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Jim!
Thank you for continuing to choose SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had several great experiences purchasing watches from us. We take great care to provide certified authentic watches in excellent condition at a fair price, and all of the watches on our website are in-stock and available to ship out the same day.
And we really appreciate your comments regarding Ro - we're glad that you are happy working with him and please note that all of our non-commissioned watch consultants and operations professionals work together and are dedicated to delivering an exceptional customer experience.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
Excellent Condition means Exceptional
After searching for a specific brand and like, I was disappointed that what I was looking for was discontinued by Omega. The previously owned time piece that was being sold by Swiss Watch Expo was what I was looking for and when they state that a previously owned time piece is in excellent condition, it may as well be considered brand new. After my initial contact and inquiry, they were fast to reply and provide the information I was requesting. It was an easy choice to purchase once likable information was obtained. T. Fullford
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Thomas,
Thank you for choosing SwissWatchExpo to purchase your Omega timepiece, and for your 5-star review!
We are happy to hear that you had a great experience purchasing from us. We take great care to provide certified authentic watches in excellent condition at a fair price, and all of the watches on our website are in-stock and available to ship out the same day. Regarding your comments about the condition of your watch in particular, we are glad to see this as our entire team (from purchasing, watchmaking, polishing, and operations) is focused on ensuring authenticity, functionality, condition and quality in every watch we buy and sell.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
Great buying experience
Bought an Omega Seamaster Planet Ocean Titanium from them. The process was amazing. They did a FaceTime call so I could see the watch and they also showed me others. They did not push for a sale they took the time to help me find what I was looking for. Watch was received just as described. Will definitely do business with them again.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Adam!
Thank you for choosing SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had a great experience purchasing your Planet Ocean from us. We take great care to provide certified authentic watches in excellent condition at a fair price, and all of the watches on our website are in-stock and available to ship out the same day. Finally, as you noticed - we have a dedicated team of non-commissioned watch consultants who love getting on Facetime calls to show clients the actual watch they are purchasing, which is part of our commitment towards delivering an exceptional customer experience.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
It was a great experience ordering from…
It was a great experience ordering from SWE!
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Francis!
Thank you for choosing SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had a great experience purchasing your timepiece from us. We take great care to provide certified authentic watches in excellent condition at a fair price, and all of the watches on our website are in-stock and available to ship out the same day.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
SWE Is ultimately in business to do…
SWE Is ultimately in business to do business! I had a very favorable experience getting a very scarce and collectible watch only available in Japan. Their team is very knowledgeable and easy to work with at the end of the day. I cannot thank them enough for ultimately they truly care about the customer experience!
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Jim!
Thank you for choosing SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had a great experience purchasing your hard-to-find watch from us. We take great care to provide certified authentic watches in excellent condition at a fair price, we have one of the largest inventories of watches under one roof in North America and all of the watches on our website are in-stock and available to ship out the same day. And, finally, we have a dedicated team of non-commissioned watch consultants and operations professionals who work together to deliver an exceptional customer experience.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
Trustworthy, professional, and friendly!
Over the years I've purchased 2 watches from SWE, a JLC and a Rolex. Staff are professional, friendly, and extremely helpful. SWE is VERY trustworthy and I highly recommend them!
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Fred!
Thank you for continuing to choose SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had several great experiences purchasing your watches from us. We take great care to provide certified authentic watches in excellent condition at a fair price, and all of the watches on our website are in-stock and available to ship out the same day. And, finally, we have a dedicated team of non-commissioned watch consultants and operations professionals who work together to deliver an exceptional customer experience.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
Sold My Cartier Watch to SWE Online - Excellent Experience
From first contact to receipt of funds, my experience with selling my Cartier watch to SWE was flawless. I provided initial information, sent photos of my watch, and received an estimated payout range in short order. I shipped my watch to them AT NO COST TO ME, and following their in-person inspection, I received the funds promised within 24 hours. My contact, David R., was prompt, courteous, professional, and kept me informed during the entire process. Highly recommended.
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Susie,
Thank you for your 5-star review regarding our Sell/Trade
process, and we are happy that found the process of selling us your Cartier watch to be "flawless."
SwissWatchExpo specializes in buying and selling pre-owned watches, and we offer our clients a strong value upfront, with no games, gimmicks or hidden "servicing fees." Also, unlike a pawnbroker or other watch retailers who buy and resell watches without validating their authenticity or ensuring their condition, SwissWatchExpo has an elite in-house team of Swiss-trained watchmakers who open, inspect, authenticate and meticulously service every watch that we purchase, so that we can guarantee authenticity and operation of the watch for the next buyer.
We buy hundreds of watches weekly, and our team of non-commissioned sales and operations professionals treat each transaction with the care and dedication that it deserves — and our sell/trade customers frequently tell us that they love how fast, easy and transparent it is.
We are grateful for your trust and look forward to working with you again.
- Your Friends at SwissWatchExpo
High Rating for SWE
My experience with SWE was great, from purchasing my luxury watch, having it serviced, to fast shipping and quick, professional communication. All in all, I am very pleased with SWE, and I will recommend them to my friends!
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi CT!
Thank you for choosing SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had a great experience purchasing your watch from us. We take great care to provide certified authentic watches in excellent condition at a fair price, and all of the watches on our website are in-stock and available to ship out the same day. And, finally, we have a dedicated team of non-commissioned watch consultants and operations professionals who work together to deliver an exceptional customer experience.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
Joshua was very patient and helpful
Joshua was very patient and helpful.
Smooth transaction, gorgeous watch as described, quick shipping.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Eric!
Thank you for choosing SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had a great experience purchasing a timepiece from SwissWatchExpo. We also appreciate you calling out Joshua - and note that all of our non-commissioned sales and operations personnel work together to deliver a great experience for our clients.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
100-Day Follow-Up Review:
100-Day Follow-Up Review:
In February 2026, I purchased a pre-owned Rolex Sea-Dweller (circa 2019) complete with its original box and papers. The watch appeared to be in near-mint condition, and I remain very pleased with the purchase.
After owning it for a few months, I noticed that at the beginning of each month, the watch had lost 3–5 minutes when I went to set the date.
While all automatic watches are subject to minor time variations over extended periods, modern Rolex watches carry the “Superlative Chronometer Officially Certified” designation. They are individually tested to an average daily rate of -2 /+2 seconds per day, which equates to approximately one minute per month at most. However, my watch was losing significantly more than that.
To verify, I conducted a controlled test: I fully wound the watch, set it precisely to the second using time.gov, and monitored it over 72 hours. The watch had lost approximately 20 seconds during that period.
I contacted the service department at Swiss Watch Expo (SWE), and they promptly arranged for me to bring the watch in. After initial testing, they confirmed it was losing 5–7 seconds per day. Roly, the Service Manager, adjusted the movement and kept the watch for further observation. After 24 hours, it was keeping perfect time with time.gov, accurate to the second.
Being local to SWE, I was able to pick up the watch the following morning. In total, the watch was with them for about a day and a half, and the service was fully covered under their excellent 18-month warranty.
I continue to be thoroughly impressed with every aspect of my experience with Swiss Watch Expo. I have now purchased two watches from them and would not hesitate to buy from them again. They are a top-tier dealer, highly recommended!
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Justin!
Thank you for choosing SwissWatchExpo, and for your 5-star review!
We are happy to hear that you are happy with the Sea-Dweller that you purchased from us. And your review highlights a key aspect of purchasing a pre-owned luxury timepiece from SwissWatchExpo - namely that we have an onsite team of Swiss-trained Watchmakers, Technicians and Polishers that are able to quickly resolve potential warranty issues.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
I purchased a 50th anniversary Sea…
I purchased a 50th anniversary Sea Dweller, which turned out to be sold, so they accommodated me with a newer model w/box and papers. I received it yesterday and it’s a fantastic watch! I highly recommend SWE!
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Ty!
Thank you for choosing SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had a great experience purchasing your Sea Dweller from us, noting that the team worked to find a solution when it turned out your initial selection had already been purchased.
This points out a few things about SwissWatchExpo. First is that we have a team of non-commissioned sales and operations personnel who work together to deliver a great experience for our clients. We also have one the largest inventories of certified authentic pre-owned luxury watches under one roof in North America, which allows us opportunities to find solutions when situations like this arise. And finally, items in our inventory sell quickly - with many selling within days after being initially listed.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
Swiss Watch Expo Great Selling Experience
I have just sold one of my Omega watches to Swiss Watch Expo the entire experience is always outstanding and very quick processing and payment. Thanks to David and Justin who stayed in contact with me for the entire selling process. I have also traded and purchased many watches from SWE and the process is always very easy. If you are looking to buy/trade/sell the SWE Team will take great care of you!! Thanks SWE for another great watch transaction!!
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Robert!
Thank you for choosing SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had a great experience selling your Omega to us, in addition to all your other experiences with us. We also appreciate you calling out David and Justin - and note that all of our non-commissioned sales and operations personnel work together to deliver a great experience for our clients.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
Pleasure dealing with SwissWatchExpo…
Pleasure dealing with SwissWatchExpo they could not make the buying process any easier, thanks again
Gary G
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Gary!
Thank you for choosing SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had a great experience purchasing your watch from us. We take great care to provide certified authentic watches in excellent condition at a fair price, and all of the watches on our website are in-stock and available to ship out the same day.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
Serious concerns with Swiss Watch Expo
My experience with Swiss Watch Expo was extremely disappointing and raises serious concerns about their accuracy, customer service, and overall business practices. (Updated to their response at the bottom)
Before purchasing, we took extra precautions to ensure the watches would fit properly. We specifically requested a FaceTime call with a salesperson to confirm sizing. During that call, the salesperson used a wrist-sizing device and assured us that both watches would fit comfortably. Based on that representation, we proceeded with the purchase.
However, when the watches arrived, neither one fit. Upon closer inspection, it became clear that both bracelets were shorter than represented, each missing approximately half an inch of length. One watch was missing about 1/2 inch of an 18k gold bracelet, and the other was missing approximately 1/2 inch from a two-tone 18k gold and stainless steel bracelet.
Adding to the concern, the certificates of authenticity provided by the company contained incorrect specifications, including bracelet lengths that did not match the actual watches received.
We contacted the salesperson to resolve the issue. He told us he would call us back—but never did. After multiple follow-up calls, we eventually reached a supervisor. Instead of addressing the discrepancies, the supervisor denied that any of these events occurred and placed the blame on us.
We were also told that a Rolex Submariner comes with 11 links, which is simply incorrect—these watches typically come with 12 links. This explanation did not align with what we received and only added to the confusion.
When we requested a resolution—such as providing an additional link for one of the watches—this was refused. At that point, we had no choice but to return the watches since they did not fit as promised. Despite the clear discrepancies and misrepresentations, we were told that we would be responsible for return shipping and insurance, which cost approximately $900.
All items were returned in the same condition in which they were received, and refunds were issued, confirming acceptance of their condition upon return.
However, the issues did not end there. When my husband received the e-check refund, it was short by $2,000. He had to follow up multiple times—via email, text, and phone—before the company issued a second check for the missing amount. This added yet another layer of frustration to an already problematic experience.
So to summarize:
• We were assured via FaceTime that the watches would fit—they did not.
• The watches arrived with shorter-than-advertised bracelets.
• The documentation provided was inaccurate.
• Follow-up customer service was unresponsive and ultimately dismissive.
• We were forced to pay a significant amount out-of-pocket to return items that were misrepresented.
• The initial refund was incorrect and required repeated follow-up to resolve.
For a company dealing in luxury timepieces, this level of inaccuracy and lack of accountability is unacceptable. Buyers should expect precise specifications, honest communication, and fair resolution when issues arise. That was not our experience.
Update (after business response):
Thank you for your response.
To clarify, our concern was not a misunderstanding about “wrist shape” or general fit. We took the extra step of scheduling a FaceTime call specifically to confirm sizing before purchasing. During that call, your salesperson used a measuring device and assured us that both watches would fit. That representation is what we relied on.
Additionally, the issue goes beyond fit. The bracelets themselves measured shorter than what was documented on the certificates provided. The attached photos show the discrepancy between the stated measurements and the actual length of the watches as received.
We also want to clarify that the refund was not “immediately corrected.” It required multiple follow-ups via email, text, and phone before the missing $2,000 was addressed.
All items were returned in the same condition in which they were received and were accepted without issue.
We appreciate the acknowledgment of responsibility, but the combination of inaccurate documentation, incorrect sizing assurances, and the difficulty in resolving these issues is what led to our experience.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Allison,
We do hope that you enjoy the Omega Speedmaster that you chose to keep for many years, and we hope to work with you again to demonstrate why thousands of other clients recognize the excellent quality of our watches and have been very happy with their experience.
We would like to clarify a few items with this transaction and review.
Regarding the fit of the watches you purchased, our listing for the Pearlmaster does say that it "fits a 6 ¾" wrist" and we include a picture that shows that the total measurement of the watch and bracelet is around 7 inches. And our listing for the Submariner does say that it "fits a 8" wrist" and we include a picture that shows that the total measurement of the watch and bracelet is around 8 ½ inches. (We post an image of this measurement with our watches.)
However, these watches did not fit either your or your husband's wrists. This can happen as every wrist is a different size and, most importantly, different shape, so different types of bracelets do not fit the same way. But it does appear that we also had a miscommunication in that our measurement and image include the case and our expectation of the size of the wrist it would fit, and your expectation was for the length of the bracelet alone. This is our responsibility, especially since you took the extra step to call and confirm the fit. But we do stand by the way we list the product by calling out our expected wrist fit with an image of the full measurement shown-- while most other online watch retailers don't even provide this either of these items, we have found that this has typically provided our clients with useful information since the full measurement including the case size is an important factor in the purchasing decision.
Regarding the refund payments, we do recognize that we initially refunded the wrong amount and the Accounting team immediately corrected this when brought to our attention. This was definitely our mistake but not in any way intentional, and aside from this issue (which was quickly rectified) the return process was very smooth — which is important as we want our clients to know that they can purchase from us with the comfort of knowing that, should some issue arise, we do offer a simple, no-hassle return process.
Overall, SwissWatchExpo has thousands of watches available and an expert team of non-commissioned watch consultants who work together with our operations professionals to deliver an exceptional experience for our clients. We did not live up to our own expectations in this instance and we are indeed reviewing our procedures that lead to the concerns
-- The SwissWatchExpo Team
Awesome experience
Awesome experience. Easy to purchase online, watch was better than expected, I purchased a pre-owned Omega Seamaster 300m, it included the box and cards and was in pristine condition. I cannot even tell that it is pre-owned. The price was extremely competitive and I dare say lower than other competitors that I was looking at. Great experience all around.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Robert!
Thank you for choosing SwissWatchExpo, and for your 5-star review!
We are happy to hear that you had a great experience purchasing your Omega timepiece from us. We take great care to provide certified authentic watches in excellent condition at a fair price, and all of the watches on our website are in-stock and available to ship out the same day.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
Outstanding Company
I bought a ladies Cartier Ballon Bleu gold and steel watch from Swiss Watch Expo, and I couldn't be happier. The watch was in excellent condition and well packed for shipping. The authentication certificate included a replacement valuation for insurance purposes that was twice what I paid for it. Great customer service, too! Highly recommend.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi LG!
Thank you for choosing SwissWatchExpo, and for your glowing review!
We are happy to hear that you had a great experience purchasing your Ballon Bleu from us. We take great care to provide certified authentic watches in excellent condition at a fair price, and our team of non-commissioned Watch Consultants works together to provide an excellent experience for our clients.
We are grateful for your trust, and look forward to working with you again.
- Your Friends at SwissWatchExpo
I found the staff rude
I found the staff rude. I understand the appointment system because of the limited customer space—it feels more like a call center than a retail store. What I don’t understand is the rule that customers may only view three watches.
The rudeness began when I called to schedule the appointment. When I asked for an appointment, the receptionist asked what watch I wanted to see, and I good-naturedly said, "Well, I want to see five, but I understand that I can only see three, so let me tell you the five I want to see, and you can pick out the three you will let me see." I read off the five I wanted to see. Then he said, I will transfer you to a salesperson.
I was left on hold for a couple of minutes, and then the receptionist came back online and--in a very threatening tone of voice--asked me whether I had been to the store before. I laughed and said, "No, but what is the relevance?" He then continued the interrogation and asked, "Then how do you know that you can only see three watches?" "Well, that would be because it says, on your website, that a customer can only see three watches."
When the salesperson joined, the tone did not improve. He emphasized that in person sales were inconvenient, selected two watches himself, and demanded that I choose the third. When I explained this would be my first watch store visit and that I wanted to see all five to make an informed decision, he told me he would end the call if I didn’t choose immediately.
I was then told why my prior visits mattered: customers are allowed only one store visit per lifetime, during which they may view only three watches—ever. Based on this, I question the sincerity of the “VISIT OUR STORE” invitation on the website.
While I was initially disappointed by what I perceived as discourteous treatment, I am now grateful for the experience.
Over the past six months, I visited SWE’s website multiple times daily, including while traveling internationally, because I was genuinely interested in their inventory. I was particularly enthusiastic about SWE and even recommended the business to a colleague, contrasting it favorably with other retailers.
However, my in-person visit made clear how insufficient online photographs can be when evaluating luxury watches. For example, the watch described as having a brown ombré dial appeared entirely different in person, where the depth and gradation of color were evident. Similarly, the larger diamonds on the platinum watch had a significantly stronger visual impact than the smaller diamonds on the gold watches, something that was not apparent in photographs. The salesperson agreed that these distinctions are difficult to capture online and that in-person viewing is essential.
It is their business and, obviously, they can run it like they please. But since they were unpleasant with me and based on my review of their responses to complaints about their business, I don’t believe their motto is “the customer comes first.”
While I had initially imagined purchasing multiple watches from SWE, my experience prompted me to research the company’s reputation more thoroughly. In doing so, I reviewed customer feedback on Yelp and complaints filed with the Better Business Bureau. The volume and nature of these complaints raised concerns, but more troubling to me—as a consumer protection attorney—were the responses provided. In several instances, the responses appeared internally inconsistent and suggested an unwillingness to address legitimate customer issues. One response, for example, simultaneously denied the existence of a contract while later relying on contractual provisions.
I also noted that SWE is not a BBB-accredited business, which raises additional questions regarding adherence to BBB standards for trust and consumer protection.
In the end, I am grateful that I discovered these issues before making any purchase. The experience ultimately allowed me to make a more informed decision.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwissWatchExpo
Hi Kerwin,
Unlike traditional open-browsing retailers, SwissWatchExpo operates strictly by appointment to give each client our undivided attention. To keep our showroom experience efficient and relaxed, we ask clients to narrow their selection to three timepieces before arriving. Our 30-minute appointments provide ample time to inspect, try on, purchase, and size these selections. Ultimately, our in-store experience is tailored for clients who have a strong sense of what they are looking for and are ready to make a decision.
During our conversations, we explained this process and worked with you to narrow your list of five Rolex President and Pearlmaster timepieces with diamond bezels to three. We ultimately succeeded in that and scheduled your appointment. However, during the appointment, you eliminated two of the watches and then said you could only move forward if we show you the other two watches that were initially narrowed down, deliberately disregarding the procedures which you had agreed upon when scheduling the appointment. We were not able to accommodate that request as it was towards the end of your appointment, and our Watch Consultant let you know that he did not know when we would be able to schedule another appointment - he did not say that you are only allowed one store visit per lifetime. We accommodate many clients every day, and we have many customers who schedule repeat appointments. Finally, during your appointment, you quoted a line from our website out of context and told our Watch Consultant multiple times that he was not allowed to speak to you, which is not appropriate - and note that he was trained by Rolex and was a certified sales professional at an Official Authorized Rolex Dealer, so he is clearly able to discuss the watches you selected.
Regarding your statements that we are not an accredited business on BBB, please note that we are now in the process of earning our accreditation with BBB - thanks for the suggestion!
SwissWatchExpo has thousands of timepieces available for purchase, and all of them have been inspected and authenticated by our in-house team of Watchmakers. We have an expert team of non-commissioned Watch Consultants who assist our clients with navigating our inventory to find the perfect one. We have honed our processes over the years to assist with this and most of our clients love it - but we do recognize some people prefer a more traditional open-browsing process which is usually available at smaller stores without thousands of watches in inventory.
-- Your Friends at SwissWatchExpo
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