I have all of my company's servers managed by Bobcares.com, and their services are truly excellent. They respond very quickly and always solve any issues efficiently. I trust them completely. They... Näytä lisää
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We found ourselves in a tricky situation where AWS snapshots were not working as expected. When an instance got corrupted at a bios level we thought we'd lost everything. However the team at Bobcares... Näytä lisää
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A perfect experience! I We have been partnering with Bobcares for almost 9 years, and they are truly an outstanding team. They handle the support for our Linux web servers with exceptional speed and... Näytä lisää
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Bobcares helped me add trusted IP addresses to my server whitelist. This is because we have the server locked down so that no one can access it from anywhere but a few key locations. Bobcares is also... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Yhteystiedot
202 E Earll Dr #410, 85012, Phoenix, AZ, Yhdysvallat
- +1 (800) 383-5193
- sales@bobcares.com
- bobcares.com
4,8
Erinomainen
548 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fast response time and perfect results
Fast response time and perfect results. Even with a complicated issue, I can always count on Bobcares to figure out what is happening with my server and make it right. They always explain what they did and how they fixed it (even if I don't understand that explanation 100%).
23. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Katie,
Thank you so much for the 5-star review. Ensuring fast response time and delivering perfect results, even with complex issues, is always our top priority. We are glad you find our explanations helpful and we are here to clarify anything you need. Thank you again for your trust and for choosing us to manage your server. Looking forward to continuing to serve you.
Regards,
Sruthi S
Quality Manager
Bobcares
Exceptional Immediate Critial Support
Bobcares provided outstanding support in resolving a mission critical issue in a live environment.
9. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Dear Brad,
Thank you so much for your 5-star review and for your nice words about our Infrastructure Management Services team. Our engineers take great care managing servers and going above and beyond each time for clients and end users on those servers. We are so happy we could serve you in resolving your critical issue. Thank you for being our valued client.
Regards,
Reeshma Mathews
Quality Manager
Bobcares.
Your team was exceptional!
Your team was great! They didn't give up on a very challenging task. I really appreciate their expertise and evenness.
8. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Dear Scott,
Thank you very much for your glowing 5-star review. At Bobcares, our Infrastructure team comprises of exceptionally talented engineers dedicated in ensuring round-the-clock service. Your satisfaction is our top priority, and we are fully committed to maintain this standard of excellence whenever you reach out to us. Thank you once again for entrusting Bobcares as your server management partner!
Regards,
Reeshma Mathews
Quality Manager
Bobcares
Server to fix Nginx and Apache SSL for 2 sites running on same server
I have a problem with server to fix Nginx and Apache SSL. I could not fixed because I did not have time to deep in. Then I as soon as contact digitalocean I was advise to contact babcares.com and the problem is fixed
4. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Dear Kanteng,
We sincerely appreciate your 5-star feedback and the time you took to share your experience with BobCares. It is fantastic to hear that our support is top notch. We aim to provide outstanding service, and we are glad to have met your expectations. Big thanks from the whole team here at Bobcares. If you ever need assistance in the future or have any questions, feel free to reach out.
Regards,
Reeshma Mathews
Quality Manager
Bobcares
Always impressed and satisfied with the…
Always impressed and satisfied with the service and Akhil, Abinas, and Arathi always standout as well.
14. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Rimun,
Thank you for such a nice feedback which proved how Bobcares value our customers by providing 100% quality service. I am really thankful for the awesome feedback, and the special mention about the engineers.
Thank you for your continued business with Bobcares and I wish you all the very best.
We are always a click away, should you need any help.
Regards,
Reeshma Mathews
Quality Manager
Bobcares
Sucessfully created for me an aws backup system
They take care of the basic needs of my server.
8. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi M P,
Thank you for this nice feedback about how Bobcares value our customers by providing 100% quality service. I am really thankful for this awesome feedback and we look forward to take care of your server needs 24/7.
Thank you for your continued business with Bobcares .
We are always a click away should you need any help.
Regards,
Reeshma Mathews
Quality Manager
Bobcares
I was able to work with a Bobcares…
I was able to work with a Bobcares agent Vyshakh who was able to to solve the a problem that I have spent several hours to resolve. It was a long process but in the end my issue was resolved and we are able to work together to have out oVirt host issue resolved.
23. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Sach,
Thank you for sharing your positive experience with our service. We are very proud of our Infrastructure Management Team @ Bobcares. Our engineers simply love solving technical issues and implementing solutions that improve server performance, stability, and security. We are so glad we could help out with your ovirt issue in a timely fashion.
Regards,
Reeshma M
Quality Manager
Bobcares
I had a complex issue with my cPanel…
I had a complex issue with my cPanel server, they responded fast and fixed it. Very professional. I would highly recommend them.
22. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Dear Zoltán Gál,
Big thanks for the wonderful 5-star review. We love what we do, and are always around to help with your infrastructure needs 24x7. Thanks a bunch for choosing us and recommending Bobcares! Looking forward to support you.
Regards,
Reeshma Mathews
Quality Manager
Bobcares
What an amazing service
What an amazing service. The team at BobCares were onto a server down issue within 30 minutes of me reporting it, worked through it methodically and resolved it. Thanks Arathi and Vyshakh!
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Dear Stephen,
Thank you so much for your 5-star review and for your nice words about our Infrastructure Management team members. Our engineers take great care in managing servers and go above and beyond each time for clients, especially in case of emergencies. We are so happy we could add value to your business. Thank you for being our valued client and for your wonderful review.
Regards,
Reeshma
Quality Manager
Bobcares.
Nearly 5 Years of Excellent Support
For nearly five years we have been using Bobcares. They have been very helpful, professional, and caring about our needs. Their customer service support is excellent. We consider them a partner.
4. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Kerry,
Thank you for your wonderful feedback and for being a valued customer of Bobcares for nearly five years! Your loyalty and trust mean a lot to us. Your satisfaction is at the core of everything we do, and it's incredibly rewarding to know that we've been able to meet your needs effectively. We look forward to serving you for many more years to come.
Regards,
Sruthi S
Quality Manager
Bobcares
I wish I contacted them sooner
Saw a lot of mixed reviews for Bobcares and decided to use them for dealing with a weird issue with one of my websites. I was dealing with repeated incidents of downtime due to disk space running out due to some unusual activity. My webhost could not find the cause despite it being a managed service and I wanted to see if Bobcares could identify the issue and they thankfully did and has been 4 days and the problem has been taken care of
21. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Varun,
Thank you so much for sharing your experience with us! We understand that navigating through mixed reviews can be challenging, and we are grateful you chose to trust Bobcares to resolve the unusual issue affecting your website. It's great to hear that our team identified and addressed the disk space problem, putting an end to the repeated downtime you were experiencing. Your satisfaction and peace of mind are paramount to us, and we are dedicated to delivering effective solutions promptly. Should you ever need assistance in the future, please don't hesitate to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares
The Best Emergency Services for your Server
Bobcares is the top emergency support for server administration. This will be my second time using their emergency services to restore my dedicated LiteSpeed Enterprise web server with CyberPanel web host manager. They are calm under pressure, knowledgeable, and fast. As a web agency owner who runs dedicated servers and VPS, it is critical to have a reliable partner specializing in server management 24/7/365 days a year. I highly recommend their services for top-tier support and emergency services around the clock.
17. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Jovan,
Thank you very much for your glowing 5-star review. At Bobcares, our Infrastructure team comprises exceptionally talented engineers dedicated to delivering round-the-clock service. Your satisfaction is our top priority, and we are fully committed to maintaining this standard of excellence whenever you reach out to us. Thank you once again for entrusting Bobcares as your server management partner!
Regards,
Sruthi S
Quality Manager
Bobcares
Always very helpfull
Always very helpfull. Communication is good and clear! Always fine to work with bobcares
18. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Chris,
Thanks a lot for the fantastic 5-star feedback. Our team is dedicated to providing top-notch service. We believe in staying one step ahead, ensuring the smooth operation of your server, and addressing any potential issues before they even arise. If there is anything you need or if you have more thoughts to share, feel free to reach out. Thanks again for choosing Bobcares.
Regards,
Reeshma M
Quality Manager
Bobcares
Nearly 5 Years of Excellence
In July 2024, it will be 5 years that we began using the services of Bobcares. During this time, I can honestly say our small company is very pleased with the kind of service the Bobcares team consistently delivers. I like their direct approach to resolving matters. No matter where we need help, I feel members of their team do their best. When additional knowledge is required a senior tech is called in to investigate. When there is confusion of any kind, a team leader steps in to find a quick resolve. They have a system that works and in the nearly 5 years that we have been with Bobcares, I am both surprised and grateful to see no drop off in how their services are delivered. In fact, their customer support continues to improve.
7. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Carolyne,
Such an awesome review, which highlights how the server administration works and satisfies our customer needs with a clearly established policy. Thank you so much for your 5-star rating. We are very proud of our Infrastructure Management Team @ Bobcares. Our mission is to help businesses keep their servers, websites, and applications, secure, stable, and performing at the top level. Every service we provide is in pursuit of that mission. Our team is always available 24/7 should you need any further assistance. Thank you for your business and for your kind review.
Regards,
Sruthi S
Quality Manager
Bobcares.
Great service
Great service, I had great support from the team. My problem was resolved quickly. Thank you!
13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Tinh,
Thank you for choosing Bobcares to care for your servers. We are committed to providing great customer service. It’s important to us that our customers are more than satisfied.
Regards,
Sruthi S
Quality Manager
Bobcares
Easy to get connected with our server…
Easy to get connected with our server and website. The technicians are knowledgeable and respond quickly.
1. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Marc,
Thank you so much for your 5-star review and for your nice words about our Infrastructure Management Services team. Our engineers take great care managing servers and going above and beyond each time for clients and end users on those servers. We are so happy we could add value to your business. Thank you for being our valued client and for your review.
Regards,
Sruthi S
Quality Manager
Bobcares.
The quality of work sucks you have to…
The quality of work sucks you have to spell out any little thing, they switched the nameservers on a site and did not reenter the DNS records. I can send you 50 examples of simple tasks they bumble.
0 - Quality control
0 - Reading comprehension
0 - Communication
EDIT: I don't trust you I have asked for a full refund of time. This is not a one-time thing let me know if I need to post many other examples of your incompetence. Ill be happy too.
27. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Dear Blake,
I'm reaching out to address the concerns you raised regarding the DNS records migration and the subsequent challenges you encountered. I'd like to clarify the situation and detail the measures we've taken to resolve the issue.
We became aware of the difficulties you faced during the DNS records migration following the DNS switch. It was observed that the DNS records were not correctly transferred to the new server, leading to your concern. We apologize for the issue on our end in ensuring the DNS records were accessible on the new server after the migration. Despite our engineer’s initial belief that the migration was successful, steps were missed to confirm that, which is against our norms. As per the level of service reviews here, this was not our normal level of service and has been escalated and resolved internally.
I want to emphasize that this incident does not reflect our usual service quality or our capabilities. As an ISO-certified organization, we follow strict quality standards and have rigorous checks in place to prevent errors. However, when shortcomings occur, we are committed to acknowledging our mistakes, addressing them promptly, and taking steps to prevent them in the future.
Following your report on February 28th at 17:00, we confirmed that all DNS records had been accurately restored and were operational. To alleviate the inconvenience this situation has caused you, we have credited your account so that you can continue to use our service cost-free to ensure you see our service standards we provide daily to thousands of customers.
You can be assured that we are taking this incident very seriously. We are thankful for your patience and continued trust in us. Our team is committed to providing the high-quality service you deserve, and we look forward to continuing to support your needs.
Should you have any further concerns or need additional assistance, please feel free to reach out.
Thank you for your understanding and support.
Regards,
Sruthi S
Quality Manager
Bobcares
An incredible service highly recommend
An incredible service, extremely professional but the most efficient staff. The assistance was provided in record time and on behalf of our entire college we would luke thank Bobcares and the entire team for their assistance and keeping us online.
21. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Glen,
Thank you so much for taking the time to share your positive experience with Bobcares. It's our commitment to provide top-notch assistance, and we are happy to have met your expectations. Big thanks from the whole team here at Bobcares. Wishing you continued success and a smooth online experience!
Regards,
Sruthi S
Quality Manager
Bobcares
Fast professional and caring support
Fast professional and caring support. Technician took ownership of the issue and kept me updated about its progress. Absolutely satisfied with experience. Very professional and systematic attitude, how issue was solved.
Even though problem was nasty, support experience with Bobcares was enjoyable.
14. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Erno,
We sincerely appreciate your 5-star feedback and the time you took to share your experience with BobCares. It's fantastic to hear that our support is fast, professional, and caring. We aim to provide outstanding service, and we're delighted that our technician took ownership of the issue, ensuring you were kept informed about its progress throughout. If you ever need assistance in the future or have any questions, please feel free to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares
Always on top of our server and taking…
Always on top of our server and taking care of us even before we know what happened! Thanks bobcares!!!
31. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Andrew,
Thanks a bunch for the fantastic 5-star feedback. Our team is dedicated to providing proactive and top-notch service. We believe in staying one step ahead, ensuring the smooth operation of your server, and addressing any potential issues before they even arise. If there is anything you need or if you have more thoughts to share, feel free to reach out. Thanks again for choosing Bobcares.
Regards,
Sruthi S
Quality Manager
Bobcares
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