I've been a customer of Bobcares for over 5 years now and I can't do without them. The server crashed in the middle of the night recently; I received a response via ticket within 10 minutes, and every... Näytä lisää
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These guys know their business extremely well. Can 100% recommend them. Very trustworthy, support is very responsive and knowledgeable. They are taking care of our servers for two years now, and we ne... Näytä lisää
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Bobcares always provides exceptional service in a very timely manner! It never ceases to amaze me that they know everything about my servers, my clients' WordPress installations, and everything else... Näytä lisää
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We found ourselves in a tricky situation where AWS snapshots were not working as expected. When an instance got corrupted at a bios level we thought we'd lost everything. However the team at Bobcares... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Yhteystiedot
202 E Earll Dr #410, 85012, Phoenix, AZ, Yhdysvallat
- +1 (800) 383-5193
- sales@bobcares.com
- bobcares.com
4,9
Erinomainen
520 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick response to issues
We had a glitch in the site. As soon as it was brought to the notice of Bobcares, it was resolved very fast.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
High Trust Level
For us, everything ultimately comes back to one thing: trust. In an industry where reliability, responsiveness, and technical expertise are critical, trust isn’t just a nice-to-have—it’s the foundation of every successful partnership. When we made the decision to switch to Bobcares seven years ago due to ongoing conflicts with our previous server management provider, we were cautiously optimistic but also realistic about the challenges that often come with onboarding a new team.
What stood out almost immediately, however, was the noticeable difference in service quality. From the very beginning, Bobcares demonstrated a level of professionalism and consistency that helped rebuild our confidence. Based on our past experiences, I initially assumed that maintaining such a high standard over time would be difficult. But rather than plateauing, their service has continued to improve year after year, which is something we rarely see in this space.
That consistency is what has truly built our trust. Their customer service excellence isn’t situational or dependent on who happens to pick up the ticket—it’s embedded across the entire team. Every interaction reflects a shared commitment to being helpful, attentive, and proactive. It’s not just occasional standout moments; it’s a dependable pattern of support that we’ve come to rely on.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Jake,
Thank you so much for your thoughtful and detailed feedback. It truly means a lot to us.
We are especially grateful for the trust you have placed in us over the past seven years. We understand how critical reliability, responsiveness, and technical expertise are in this space, and it’s incredibly rewarding to know that our efforts have consistently met and exceeded your expectations.
We have a pool of highly skilled engineers working round the clock to ensure that all issues are addressed promptly and efficiently. Their dedication allows us to maintain the level of responsiveness and reliability that you have come to expect from us.
Thank you once again for your continued partnership and for taking the time to share your experience. We look forward to supporting you for many more years to come.
Regards,
Sruthi S
Quality Manager
Bobcares
Great service
Great service. I always had trouble managing servers for ehosting.hr until I used their services.
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi DavorZec,
Thank you for your wonderful feedback and for rating us 5 stars!
We understand how challenging server management can be, and we are truly glad to hear that our services have made a positive difference for ehosting.hr. It is always our goal to simplify complex processes and provide reliable support so you can focus on your core business with confidence. We sincerely appreciate your trust and look forward to continuing to support your success.
Regards,
Sruthi S
Quality Manager
Bobcares
Excellent communication, detailed work reports and reliable
We found this BSI-registered company online, and after some research we started with their server installation service. From the initial contact with the client management team member Abhishek, we found their process management to be of a high standard and I wouldn't hesitate to recommend them. We provided an unmanaged instance of a Debian VPS with operating system to lock down, install and configure SSLs, and firewalls etc. and it was done efficiently and very quickly, ready for us to move the client domains over to.
The level of detail in the work reports is also excellent.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Paul,
Thank you for your excellent feedback and for sharing your experience with us.
We are glad to hear that our communication, process management, and detailed reporting met your expectations from the very beginning. It is also great to know that the Debian VPS setup, including security configurations, was completed efficiently and to your satisfaction.
We are committed to providing timely, reliable support and ensuring every task is handled with care and attention to detail. Your trust and recommendation mean a lot to us.
We look forward to continuing to support your needs.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares always provides exceptional…
Bobcares always provides exceptional service in a very timely manner! It never ceases to amaze me that they know everything about my servers, my clients' WordPress installations, and everything else I throw at them!
I highly recommend them!
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Greg,
Thank you for your wonderful 5-star feedback!
We are truly delighted to hear that our support has consistently met your expectations and that our team has been able to assist effectively across your servers and WordPress environments. Your kind words about our responsiveness and expertise mean a great deal to us.
Providing timely and reliable support is something we take great pride in, and it is rewarding to know that it has made a positive impact on your experience.
We sincerely appreciate your recommendation and look forward to continuing to support you.
Regards,
Sruthi S
Quality Manager
Bobcares
I've been a customer of Bobcares for…
I've been a customer of Bobcares for over 5 years now and I can't do without them. The server crashed in the middle of the night recently; I received a response via ticket within 10 minutes, and everything was stable again in less than half an hour. I definitely recommend them.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Nico,
Thank you so much for your continued trust over the past five years. It really means a lot to know that you can rely on the support, especially during critical situations like the recent server issue.
Glad we could respond quickly and get everything back to normal without much disruption. With round-the-clock support in place, the aim is always to ensure you have peace of mind, no matter when an issue arises.
We truly appreciate your recommendation and look forward to continuing to support you.
Regards,
Sruthi S
Quality Manager
Bobcares
They Respond Quickly
I have used BobCares for a few years. They have been very responsive to our server management needs, and in particular, an SOS issue over the past weekend.
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hello,
Thank you for your continued trust over the years. It is good to know the support has been responsive to your server management needs, especially during the recent weekend SOS situation.
Quick response and solid technical support help ensure issues are handled efficiently when they matter most. We appreciate your feedback and look forward to continuing our support.
Regards,
Sruthi S
Quality Manager
Bobcares
Can 100% recommend bobcares
These guys know their business extremely well. Can 100% recommend them. Very trustworthy, support is very responsive and knowledgeable. They are taking care of our servers for two years now, and we never had a single problem. Security and performancewise they are top-notch. When issues arise they dont stop until root cause is found. If you want to focus on your business and not worry about IT stuff, work with them.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Michael,
Thank you for your continued trust and for sharing such detailed feedback. Our team consists of highly experienced and skilled technicians who focus on thorough analysis and resolving issues at the root cause, ensuring long-term stability. We are glad to be able to support your operations seamlessly so you can stay focused on your core business.
We truly appreciate your recommendation and look forward to continuing our partnership.
Regards,
Sruthi S
Quality Manager
Bobcares
Quick off the mark
They are quick off the mark - they keep a watch on our webserver and, so far, have corrected all problems (and there have been a number) that have occurred.
They provide a monthly summary with recommendations and provide detailed reports on why and how they have solved various problems.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Richard,
Thank you for your 5-star feedback and for taking the time to share your experience. Continuous web server monitoring, early detection of anomalies, and prompt remediation are core components of our managed support approach. Our goal is not only to resolve issues quickly but also to minimize potential impact through preventive action wherever possible. We truly appreciate your trust in our team and look forward to continuing to support and optimize your hosting environment.
Regards,
Sruthi S
Quality Manager
Bobcares
Quick Response & Swift Resolve
We had an issue with the Scheduled Tasks (Cron) on our Moodle production site, which decided to stop running (automatically or manually). Nevertheless, I reached out to the team at Bobcares for help and, as usual, they responded quickly. Moreover, they resolved it swiftly!
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Sergio,
Thank you for the 5-star feedback and comments. We understand how critical Scheduled Tasks (Cron) are to the smooth functioning of a Moodle production environment, especially for automated processes and background jobs. It is great to know the team was able to step in quickly and restore normal operation without delay. We appreciate your continued confidence in our support and look forward to assisting you whenever needed.
Regards,
Sruthi S
Quality Manager
Bobcares
Application errors when embedding YouTube links
I've been working with Bobcares for several years now. Today, I had an issue with external YouTube videos not being embedded in my application correctly. The Bobcares team figured out the issue with the server level header policy, and made the necessary change once they got approval. My problem was fixed very quickly. I highly recommend working with Bobcares for all of your IT support needs.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Matthew,
Thank you for your continued trust and for sharing such detailed feedback.
We are glad our team was able to accurately identify the issue related to the server-level header policy affecting external YouTube video embedding and implement the required changes promptly after approval. It is especially meaningful to hear this from a long-term client. We truly value the partnership we have built over the years and remain committed to delivering reliable, technically sound, and timely support for all your IT requirements.
Thank you once again for your recommendation and confidence in our services.
Regards,
Sruthi S
Quality Manager
Bobcares
Our urgent issue was resolved in minutes
Setting up an urgent ticket was a bit confusing, but our issue was resolved in minutes. Thank you!
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Anton,
We appreciate you sharing your experience. While the urgent ticket setup may have seemed a bit unclear initially, we are glad to know that once submitted, your issue was addressed and resolved within minutes. Ensuring rapid response and resolution for high-priority requests is a key focus for our team. Thank you for your continued trust and support.
Regards,
Sruthi S
Quality Manager
Bobcares
So Bobcares get a lot of mixed feedback…
So Bobcares get a lot of mixed feedback but overall good ones.I contemplated a lot prior to retaining their services. I had multiple servers that I was running for my clients and I just did not have the time to take care of them all anymore. Monitoring, fixing, etc. I had a guy who was charging a good rate and he was doing all the work but running servers are a 24/7/365 job and some people sleep. That's inevitable.
I needed a team. So I did a lot of research and they were all disappointments. Except one. Bobcares seemed to have an image of professionalism. I signed a contract for the 2 servers for a year. The team worked with me and I could not wear them out. Settings things up always takes time and I understand they have to build that into their model which is why they make you commit to a 1 year contract. It is a USA (mostly administrative) and India-based (mostly IT) team. They were very professional throughout the length of our service. There were only a few occasions where I was not satisfied (it was due to me not seeing everything with clarity / miscommunication rather than them not willing to provide some sort of service). The few times when I had to escalate the issue, I always got proper care and explanation that always gave me proper clarity.
To not stretch this review any further, they got your back and they know what they are doing. Isn't it what you would want at the end of the day anyway?
5 stars and special thanks to Shruti and the entire team.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Alberta,
Thank you so much for sharing such a detailed and thoughtful review. We truly appreciate the time you took to understand our process and the trust you placed in our team. Managing servers is critical, and we are glad we could provide the reliability, professionalism, and clarity you needed. We also value your honesty about the few challenges, and we are happy we could address them with proper communication and care. Your feedback encourages us to keep raising our standards and supporting you even better going forward.
Regards,
Sruthi S
Quality Manager
Bobcares
I feel we're in good hands.
They are our new goto guys for Server Management. Best experience so far compared to other services we had.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Marc,
Thank you for the wonderful feedback and 5-star rating. We are happy you had a positive experience with us. Our team is committed to maintaining this level of performance and reliability for your server management needs.
We truly appreciate your trust in Bobcares and look forward to supporting you further.
Regards,
Sruthi S
Quality Manager
Bobcares
We are very satisfied with Bobcares.
We are very satisfied with Bobcares.
This time they saved us time and headaches by solving the problem.
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Nivel,
Thank you very much for your 5-star rating and awesome feedback. We are glad our team could step in and resolve the issue promptly, as we consistently aim to minimize downtime and take the technical load off your shoulders. Please feel free to reach out if you require any further assistance or optimization.
Regards,
Sruthi S
Quality Manager
Bobcares
Excellent support and smooth migration
The Bobcares team provided excellent support during our firewall migration. Communication was clear, they explained every step in detail, and the work was completed quickly and without downtime. They also ensured our existing firewall rules and whitelisted IPs were carried over seamlessly. It gave me confidence to know they had both SSH and console fallback covered. Overall, a very professional and reliable service. Highly recommended!
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Andre,
Thank you for your valuable feedback and 5-star rating. Our engineers take special care to ensure seamless transitions — including configuration validation, policy replication, and IP whitelist preservation — with zero downtime. We also appreciate your acknowledgment of our fallback planning through SSH and console access, which helps us maintain uninterrupted control and reliability during critical operations. It was a pleasure supporting your team, and we look forward to assisting you with future infrastructure projects.
Regards,
Sruthi S
Quality Manager
Bobcares
Excellent service
Excellent service, super fast resolution of issue.
Saved me from hefty costs and angry customers when my server corrupted.
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Wayne,
Thank you so much for your 5-star rating and awesome feedbacks. Our Infrastructure team is built with a strong focus on proactive monitoring, rapid incident response, and thorough root cause analysis to maintain server stability and ensure business continuity. Your appreciation reinforces our commitment to delivering reliable, technically sound support, and we look forward to continuing to safeguard your infrastructure.
Regards,
Sruthi S
Quality Manager
Bobcares
I wholeheartedly advise any company…
I wholeheartedly advise any company that needs an exceptional support team to take care of their internet and mail server to get in touch with Bobcares. They will experience an exceptional service, swift and efficient. Don’t wait, just go ahead and join them!
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Charif,
Thank you for your valuable feedback and strong recommendation. At Bobcares, we focus on ensuring high availability, secure configurations, and timely resolutions, and it is rewarding to see this reflected in your experience. We look forward to continuing to provide you with dependable and expert support.
Regards,
Sruthi S
Quality Manager
Bobcares
CAUTION!! Not Professional or Experts as advertised
CAUTION!!! Incompetent, Lack of Professional service and extortionate rates. Failed to identify the issues and continued to blame all other parties including Hosting and other parties. Not Customer focused or competent in dealing with Moodle Issues. Be Warned theY advertise as experts and professionals but they are certainly are not. We independently resolved the Moodle site issues (which were small issues) for our respective students after Bobcares made the situation worse.
So disappointed and highly recommend all others to explore alternatives before considering paying these extortionate fees and putting your site, and business at risk!!!
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Glen,
We are truly sorry to hear about your disappointment and want to provide the full context for clarity.
Our team followed standard best practices by creating a complete backup before upgrading Moodle from v3.11.18 to v4.2. When issues arose, we attempted to restore the latest backup. Unfortunately, three unexpected failures occurred during the process:
i) phpMyAdmin could not handle the full database restore.
ii) The hosting panel stalled at 99% during restoration.
iii) The hosting provider restored an older backup instead of the most recent one.
To minimize downtime, our engineers manually restored the available database and adjusted the configuration, which successfully brought the site back online. These failures stemmed from the limitations of the shared hosting environment—a risk we had previously advised against. A VPS with root access would have eliminated these obstacles.
The 5 hours you purchased were fully utilized across backup, upgrade, multiple restore attempts, escalation, and recovery work. However, as a goodwill gesture, we have credited back the entire 5 hours, reaffirming our commitment to fairness and customer satisfaction.
We remain dedicated to providing professional, transparent service and regret the frustration caused by the hosting environment’s constraints.
Regards,
Sruthi S
Quality Manager
Bobcares
The company Bobcares is always there…
The company Bobcares is always there when we need it.
This last time they handled the problem fast and definitly.
We are happy with their service
24. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bobcares
Hi Juanvi,
Thank you for sharing your wonderful 5-star feedback. At Bobcares, we take pride in being available whenever our customers need us, and your appreciation means a lot to us.
Regards,
Sruthi S
Quality Manager
Bobcares
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