No communication once order was placed, had to call multiple times to check on delivery. after 2 weeks finally got a delivery day by calling up and the delivery didn't turn up. Called AGAIN and was ap... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I am a private buyer and was treated like royalty! They brought in a non stock sheet next day and that is impressive for a one sheet order. Shop floor guys were great loading up. I fell foul of the co... Näytä lisää
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Näytä lisää
Recently placed an order for box section. Received a call from manager confirming order and delivery. Steel arrived the following day. Excellent service couldn’t recommend enough.
Yrityksen tiedot
Yrityksen kirjoittama
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Yhteystiedot
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Yhdistynyt kuningaskunta
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 88 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick service at a competitive price
25. kesäkuuta 2026
No delivery date notification !!
Ordered my steel beam which was easy and was notified that I would receive a confirmation date about delivery. As it was a fairly large beam I was going to need a couple of able bodied people to unload and put it out of the way until older could get round to fit it.
I was never contacted until I received a mobile call to inform me that the delivery guy was outside my house.
I wasn’t in but luckily only a couple of minutes away.
Now I’m not an invalid but I’m nearly 70 years old and have had 2 spinal operations one of which was only done 6months ago. But by the time I got home I couldn’t do anything else other than help your delivery guy unload it onto my driveway.
So my point is where was my pre delivery notification ? ?
Delivery guy was great but obviously not fair on him either.
18. kesäkuuta 2026
Vastaus yritykseltä BM Steel
Thank you for taking the time to leave your feedback — we’re really sorry to hear about your experience. We completely understand how frustrating it is not to receive a delivery date notification, and this certainly isn’t the level of communication we aim to provide.
Thanks again for bringing this to our attention — your feedback is genuinely valuable and helps us improve.
Great communication and very helpful on…
Great communication and very helpful on collection
14. kesäkuuta 2026
Used Morecambe branch very helpful and…
Used Morecambe branch very helpful and friendly polite staff
13. kesäkuuta 2026
Easy, quick and reliable
The website is easy to navigate and the delivery was very prompt
12. kesäkuuta 2026
great communication
7. kesäkuuta 2026
Its a yes from me.
Top quality product, easy ordering, delivered when it said.
Helpful & professional delivery driver.
Will use again and recommend.
4. kesäkuuta 2026
Excellent ,
Excellent . Great value and service . Friendly and very helpful when placing the order and kept me fully informed of the time of delivery to facilitate accepting it on site . 10/10 Would definitely use them again Highly Recommended
29. toukokuuta 2026
Office staff are very helpful as are…
Office staff are very helpful as are the guys in the workshop was kept informed of my order.
13. toukokuuta 2026
I have still not received my items
21. toukokuuta 2026
Vastaus yritykseltä BM Steel
We’re very sorry to hear that this has happened.
According to the tracking information, the carrier has attempted delivery on three separate occasions, and the goods are currently being held awaiting collection. We suspect that a calling card may not have been left on those attempts, which is understandably frustrating.
Our customer service team will be in touch with you shortly to help resolve this and ensure you receive your items as soon as possible.
Thank you for your patience, and again, we apologise for the inconvenience caused.
Came on time also found cheaper to buy…
Came on time also found cheaper to buy than other companies
15. toukokuuta 2026
Missed the delivery date
Missed the delivery date that they gave, just saying order was missed. Booked order in for the following week. Phoned back the day before delivery to ask for a more accurate time of delivery and just told phone back at 8 in the morning even though the order could be there before 8.
16. toukokuuta 2026
Vastaus yritykseltä BM Steel
We’re very sorry to hear about your experience and the inconvenience caused.
We completely understand how frustrating it must have been to miss the original delivery date and then not receive clear timing information for the rearranged delivery.
A member of our customer service team should have already been in contact to provide a swift resolution, but if this hasn’t happened yet, please rest assured we will follow this up as a priority.
Thank you for bringing this to our attention, and we sincerely apologise again for the disruption caused.
Absolutely outstanding service!
I ordered almost £1,000 of steel, and it was delivered less than 24 hours later. What absolutely outstanding service! The driver rang prior to arrival to let me know he was on his way. Thank you BM Steel, Aberdeen.
8. toukokuuta 2026
The time and delivery was perfect
The time and delivery was perfect. Great help from your driver as I was at work and my wife was on her own to take the delivery perfect.
7. toukokuuta 2026
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