No communication once order was placed, had to call multiple times to check on delivery. after 2 weeks finally got a delivery day by calling up and the delivery didn't turn up. Called AGAIN and was ap... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I am a private buyer and was treated like royalty! They brought in a non stock sheet next day and that is impressive for a one sheet order. Shop floor guys were great loading up. I fell foul of the co... Näytä lisää
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Näytä lisää
Recently placed an order for box section. Received a call from manager confirming order and delivery. Steel arrived the following day. Excellent service couldn’t recommend enough.
Yrityksen tiedot
Yrityksen kirjoittama
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Yhteystiedot
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Yhdistynyt kuningaskunta
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 88 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The service was excellent and very fast.
16. elokuuta 2026
my order slipped through the cracks
my order slipped through the cracks, and was missing some bits, waiting to be resolved
guys at the Sittingbourne depot great and very helpful
7. elokuuta 2026
help full and efficient service
30. heinäkuuta 2026
Had to chase…
Placed an online order on app and then had to chase as heard nothing - couldn’t find the order on the system - told me would look into and phone me back which they did to say order would be ready next day which it was and I collected
31. heinäkuuta 2026
Vastaus yritykseltä BM Steel
Hi Stephen,
Thank you for taking the time to leave your feedback, and please accept our sincere apologies for the experience you had when placing your order.
We understand the frustration caused by having to chase an update and appreciate that this fell short of the level of service we aim to provide. We're sorry for the inconvenience this caused.
Thank you for bringing this matter to our attention. Feedback such as this helps us identify where we can do better, and we will be using it to review and strengthen our internal processes.
Nonslip strips
Quick and easy from order to delivery
I ordered non slip strips for my decking great product
Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of countersink bits to do this,,,
Overall product was much sturdier than expected ,,,
25. heinäkuuta 2026
Helpful and prompt service with good…
Helpful and prompt service with good communication.
29. heinäkuuta 2026
great service
reached out to them and set up a date convenient for me. Delivery was done as planned. The metal was delivered right on my door step despite the fact that i dont have a driveway. Great service. I would happily recommend and use again in the future
25. heinäkuuta 2026
Great quality service
The guy in the warehouse was polite, cheerful, and very helpful.
When I ordered online, I wanted the steel bars cut in half to get them in my vehicle. I mistakenly ticked the box saying I didn't want the scrap, which was the other half of the 6m length. They rang me 10 minutes after placing the order and checked, thankfully.
24. heinäkuuta 2026
Good service
Good service, simple app ordering, quick response and friendly service.
16. heinäkuuta 2026
Great price and delivered on time…
Great price and delivered on time drivers very helpful.
16. heinäkuuta 2026
Thank you to driver Lee.
The driver Lee was most professional, helpful and friendly.
The order was quickly delivered and no items were missing (unlike my previous delivery).
ETA from the office was inaccurate, however the driver rang me with a precise time for the delivery.
11. heinäkuuta 2026
Little disappointing
Overall a good service, they offer a certificate of compliance with the steel lintel which didn’t appear. Emailed and requested they send one, no answer, no certificate. Disappointing, otherwise good lintel that arrived on time.
9. heinäkuuta 2026
Vastaus yritykseltä BM Steel
Thank you for your review and for your positive comments about the product and delivery.
We're sorry to hear that you did not receive the certificate of compliance and that your email enquiry went unanswered. This is certainly not the level of service we aim to provide.
A member of our Customer Service team will be in touch with you shortly to obtain your order details and ensure the certificate is provided as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to put this right.
Ordered materials 2 days before pick up…
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yard pick up point and my order was loaded onto my van .This took less than 15mins.In and out the stock holders in no time ,very efficient.Will definitely use them again
9. heinäkuuta 2026
As a first time customer I found the…
As a first time customer I found the staff very friendly and helpful. Online ordering was simple, with collection the following day. (Some help from Scott Thomson made things really easy).
8. heinäkuuta 2026
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.