Blvck Paris Arvostelua 

I previously had this review on another account, but the company refused to accept it, so they requested more information and got it taken down by Trustpilot, which should underline the validity of the review. Having now used the same email address on this account I used to make the order, I would love to see them try to pull the review removal off again.

Before even getting the item I was frustrated. Right from the jump, you pay over 1/10th of the item value for shipping at checkout. Then they write somewhere in fine print on the page you’ll have to pay for custom shipping (most people will miss this), after you place your order that's when they decide to tell you properly in another email. Which states, "There will be 0 refunds for cancelling orders due to not paying shipping customs". Then when the customs shipping bill comes it’s 1/3rd of the items value ($100) item. So collectively you are paying over 1/2 of the order price in additional money just for shipping which they tell you about transparently, only after the order. Seems like an unethical business practice. I know they are branding themselves as a “luxury” brand, but no other luxury brand deals with shipping like this, they are clearly a mid-tier e-commerce brand figuring it out.

Overall make sure that you understand the FULL price you will be paying is far different from the price of the item. Make sure you really want the item before buying because you’ll be paying, A LOT...

So why is this review still 4 stars? After wearing the product I bought it’s a hit, the quality is great and everyone loves it. The more time passed the happier I was with the product. And their customer service takes responsibility and does answer concerns seriously which is rare. They will truly be a luxury company if they can figure out how to streamline shipping at an affordable price.

The reason I went through the trouble of re-writing this review is that I want to see the company do better, and it wasn't even that bad to begin with.

The quality of my BLVCK clothing is absolutely incredible. I am obsessed with the clothing and product offerings. In addition, the customer service is amazing. They go above and beyond to ensure that your experience and products are exceptional (big shoutout to Mary Ann, who was swift and exceedingly kind in resolving an inquiry of mine). I constantly receive compliments when I wear any of my BLVCK clothing. They are an excellent company with incredible quality clothing that is designed impeccably. I couldn’t speak more highly of this brand and I will continue buying from BLVCK.

Mary has been absolutely fantastic in sorting out my problem with my latest purchase. I really feel she has gone above and beyond to make things right, even when we thought the problem was sorted I had further trouble which Mary sorted out straight away!! I can’t thank her enough she’s been brilliant :)

Their customer service is exceptional, and the quality of the products they offer is truly impressive.

Update:

My return was escalated after my review came out and my refund is finally on the way. While my overall experience hasn't been that great with the customer service, they at least offered to rectify the situation and apologized as well. I do at least want to give them praise for having a quicker turnaround time after escalating my return/case, but I firmly believe that this needs to be consistent with not only myself but with everyone else that is attempting to receive customer service.

I enjoy Blvck Paris' products and do want to continue to be a customer and will continue to update my review as I receive more service, but for the time being I am changing my 1 star to a 3 star and will increase that with more consistent service.

Original:

I purchased 2 hoodies since I didn't know how the sizing of the hoodie would fit and I ended up returning one of them and keeping the other one. I really like the hoodie I got, but the level of service leaves much to be desired.

It took them a week to get back to me with my return request which i had sent in 2 emails asking for updates throughout that week. They asked for detailed pictures which is great they asked for that and I was happy to provide. After submitting, it took them another week to get back to me after I had asked for 2 more updates throughout that week. Finally my return got approved and I shipped the hoodie out quickly.

They sent me another email stating that they received my return and I will receive another confirmation once it has been processed. Here I am 2 weeks later and asking for a few more updates and still no response at all.

The level of service provided, in my opinion, is atrocious and it's very unfortunate as I really do like the hoodie that I kept. It's also unfortunate that they still have not processed and refunded me and I've been waiting a while and have grown weary that I just won't receive my refund at all and will have to file a claim with my bank to get the money back.

Overall, great products but very poor service leaving so much to be desired

I made an order and everything went well until I got this shirt I bought from them. It has multiple strings loose on many spots and seems it could come apart anytime, also their size info on their site doesn't match, as I have ordered XL but it's more like M, neckhole is way too tiny for this size (seems they use Chinese sizes).

I tried to contact Blvck support for many days and they didn't even respond on any channel. I sent multiple pictures about these issues, but no reply. I paid by PayPal (thank god) and I made a claim, now they are trying to avoid their responsibility. I will contact EU authorities and escalate this to the PayPal team for a resolution if needed.

I'll update this review once I have reached a final decision.

Edit: 3.11.2023
They handled this situation professionally today and said they will send me a new shirt and a suede hat for compensation. I'll update this review once again after promised items have arrived to me (or if they dont). I hope everything goes smoothly and as promised.

Edit: 13.11.2023
Today I received their package they sent, but there were no new sweater, only a hat which they promised to give me free for compensation because of all hassle. They also promised earlier as I said on my previous edit, that they will send me new mohair sweater which was my original purchase. They doesnt answer emails, its just impossible to get reply from them. They have made only false promises and now i had to escalate this case to paypal. Will never order again.

Edit: 208.2024
This is the anwer after your reply here in trustpilot. Yes, you refunded me, sent a hat and i kept the sweater. This negative review was not up to date, but now it is. Im sorry I forgot to update it. You promised me a sweater and a hat, but only a hat came, but after that you just refunded my order. It was a bit difficult to reach you at first, but all in all im satisfied 5/5.

They have a high quality of their products. The item I purchased exceeded my expectations. Blvck Paris delivers on its promise of delivering top-notch products built to last.

It’s cool website.
Fast & awesome customer service, the products are 😎 good too.