Horrible experience
Very disappointing experience. I placed an order with Blumangoo and was promised delivery within 2–3 days, but after 4 days there was still no delivery. I was told the delay was due to the courier, but the courier confirmed they had not even received the items.
After waiting 6 days, the order was marked as undeliverable. The courier asked me to contact the sender as they were their client. Blumangoo then gave reasons that did not match the courier’s information, including claiming nobody was home when that was not true. Later, another reason was given that the address could not be located, even though the address is correctly recognised on their website and on maps.
The communication throughout this process was extremely frustrating. It was difficult to reach customer support, responses were slow, and I felt that my concerns were simply being passed around rather than properly handled. Even the refund process took additional time after the failed delivery.
A company can have delivery issues, but transparency, ownership, and customer service matter. Unfortunately, my experience with Blumangoo was far below expectations.