Blue Vanilla Arvostelua 

Visited Vanilla in the metro centre, Gateshead. What a fantastic shop. Lovely lay-out, lovely staff. Beautiful clothing and accessories.
It's our shop to go to xx

I am a new Customer to Blue Vanilla and I was very impressed with the Customer Care Team who assisted with a query I had this morning.
I received a prompt reply to my e-Mail which answered my question. A very efficient, courteous and professional team.
I look forward to receiving my purchase and making future orders. 🙂💖🙂💖

I absolutely love Blue Vanilla. They create beautiful fashion, and the quality is amazing! Can’t recommend enough.

Nice quality but sometimes sizing too but limited XS sizes.

Stylish and affordable clothes! Great quality and fast delivery. I will order Dress from Blue Vanilla again .Thank you

Fast delivery, beautiful and trendy clothing, good quality! I'll buy from this brand again.

Always been a loyal customer to blue vanilla not anymore. Find it utterly disgusting you have not advertised that you charge for returns as of the start of this month. Do u not think customers should of been advised of this. Entire order returned and u have lost a customer!

Can not use vanilla blue vouchers in their own stores
Can not take items back bought online to their stores
Utterly ridiculous sizing that is not clear and given you have to use the vouchers online you can not try the clothes on
Time consuming and fiddly returns
Will never use this shop again

Do not order. My item never arrived. I paid extra for fast delivery too. They don’t reply for messages at all, provided email that was dispatched but no tracking number!

The one star was given because I had to give something to review! Ordered a jacket and also paid extra for express delivery, nearly £100 of my 13 year old daughters Christmas money was STOLEN from this sham company, the parcel never arrived! after getting email confirmation from courier company to say it had been lost they told me to contact blue vanilla directly.... 8 emails later, 2 private messages on their Facebook page and not one reply, no number to call either, and no doubt no reply to this review, awful, will warn everyone on all platforms about this disgusting company!

Ordered a blue vanilla dress - was a cheap version as not even there own label , returned the item , Debenhams had the same experience . Advertised as a brand and you get a cheap version of it .

I have ordered from this company many times but had to return some items on this occasion - no refund received and two emails still not answered - there is also no phone number to ring

I was a bit skeptical after some of the reviews but decided to try anyway. I ordered the item yesterday afternoon and it's arrived less than 24 hours later. It's a good fit, the material is good and not as bad as I expected for how cheap it was! A good find :)

SCAM!

I ordered three dresses and one was refunded. I order a dress in a size 14, however it was sent to me in a size 12. The tag said it was a 14, but the label said it was a 12. And the 2 was changed to a 4 with blue ink pen...

So now they're sending wrong items to customers instead of cancelling orders. They're that desperate to make money. This is scamming.

I sent an email to Blue Vanilla yesterday morning and still haven't received a response. Have some shame and reply back to me. I will take action against you if I have to.

I will not be paying for postage to return the wrong item which was sent to me deliberately. If you didn't have a size 14 then you should have cancelled that item.

Give me my money back you fraudsters.

Love the clothes but contact with customer service - no reply after 2 emails sent to resolved a return.
Such a shame as bought a lot of clothes but due to this will think again about ordering in the future.

2 emails were sent. But refund issued. And can confirm sent to address you said and per your contact info.

Ordered a dress from this company for the first time, unfortunately it didn’t fit well at all, returned it and after they have received my return over three weeks ago still haven’t received my refund I’ve emailed twice and had no reply bad customer service!!!!! I will definitely not be ordering from this company again,

I returned an order tracked signed for, they received this item 5 august and yet still no refund. 4 sept is 30 days

Appalling customer swrvice. Paid for next day delivery which was delayed, promised refund of postage cost. Didnt happen. Almost 3 weeks now. Paypal case opened. Wont be shopping here again.

Placed an order with them a week ago got an order number money has been taken but no confirmation email and nothing since, emailed them twice and no response. So will now have to get onto my credit card company to get a refund. Awful company

Have bought many dresses from Blue Vanilla and they are all lovely, great quality and very reasonably priced.
I did order one dress which was unfortunately ripped at the seam. I sent it straight back and contacted the Blue Vanilla care team. There customer service was brilliant. They came back to me really quickly. They sent me a new dress free of charge and a discount code for any further purchases. I am so happy with their customer service as so many companies have such poor customer service these days. This is why I'm confident in ordering from Blue Vanilla and will be for many years to come.