Blue Arrow Arvostelua 

Worked with them, this agency is so unprofessional and disorganised it really baffles me, imagine signing up for a job that doesn’t even bring not one salary to the table that is consistent to pay off bills.
This cost of living crisis is affecting a lot of people, would not recommend this agency, the staff make lies up to no give you shifts and don’t explain the issue. The booking are always last minute and random, the app is so out dated you can’t even navigate on it, the payslips rather come late or don’t come at all.
They are very disrespectful on the phone might I add, they don’t come and sign you in or out at any post your shift is at, so the company can say you haven’t showed up or lied.
You have staff that put each other down and managers don’t do anything about it.
When you request a p45 or p60,p65 you don’t get handed them, their response is you should deactivate your account your self.
They over a sudden work for the council and the shift location is budgeted by the council.
They over work black British staff.
They email so rudely.
They change supervisor every two weeks so you don’t know who’s handling your payments.
OVER ALL WOULD NOT RECOMMEND!

Subject: Unacceptable Delays in Payment and Poor Communication

As of today, 16th December 2024, I am still waiting for payment for shifts worked on 18th, 19th, and 20th November 2024 under Blue Arrow's Royal Mail contract. Despite multiple attempts to resolve this, including several emails and phone calls to the office, I have received unsatisfactory responses.

The latest explanation provided by the office is that there are delays due to "back-end processes that need to be checked," and that "a lot of shifts across the contract haven’t been accepted or logged on Joined Up by workers, so they need to be 100% certain that all queries have been worked before approval."

I sent an email on Friday, 13th December 2024, which remains unanswered by both the Manager and the Executive Recruitment Consultant as of 16th December 2024.

Blue Arrow, I am fed up with being given the runaround by your company. I worked these shifts and expect to be paid in a timely manner. It is completely unacceptable that employees are still waiting for payment for work completed a month ago, especially with Christmas approaching and the additional financial pressures it brings.

Unfortunately, I cannot recommend this agency to others. I worked with Blue Arrow for four weeks, and out of those four weeks, three weeks' worth of wages were either late or required chasing.

Given the ongoing issues, my next step is to contact ACAS in an attempt to recover the wages I am owed.

I worked as CSA for Scottish Widows through Blue Arrow for more than 2 years. Brilliant and so much helpful staff and they always are there whenever you call or email.

Emily had no clue how to speak to a person. She would constantly send messages trying to get a reply when you were busy and how she worded her requests were just diabolical. People like that shouldn't be allowed to speak to the general public. Be professional and don't seem desperate.

THIS IS AGENCY BECAME JUST A WASTE OF TIME,

IS A BUNCH OF PEPOLE THEY DON'T WHAT TO DO.
THEY WILL EXPECT YOU TO WORK WHEN THEY NEED YOU AND THEN THEY WILL TREAT YOU LIKE A MOOP HEAD. THEY DON'T CARE IF YOU HAVE NOT WORK. THEY NEVER SAYD THANK YOU EVEN IF IN YOUR DAY OFF YOU MAKE A SACRIFICE TO COVER THAT SHIFT FOR THAT CLIENT.

CHEFS WE BETTAR THAT THIS CRAPPY AGENCY

THIS COMPANY USED TO BE GOOD, NOT ANY MORE,
I BEEN WORKING IN A PLACE WITH RATS AND I FEEL SICK STRAIGHT AFTER. THIS COMPANY LOOSE ALL THE STARS FROM WHEN JOE TAKE OVER , NOW WITH DEBBIE THE SITUATION IS EVEN WORST. THEY DON'T CARE ABOUT EMPLOYEES THEY CARE ABOUT THE CLIENTS, EVEN IF YOU WORK IS THE CRAPPIEST PLACE WITH NOT HEALTH AND SEFETY.

Tashi Eastwell keeps emailing me with jobs and when I reply keeps saying all positions are taken. I feel as if I am being harassed by her and think everyone should be carefully when dealing with her. I have had the worst experience ever with this company and don't want anything to do with them but they still insist of trying to communicate with me. I want to say this again. .. remove all my details from your system. I would bot recommend you lot to anybody. Thanks

I can’t actually put into words how grateful I am to this agency, it’s the best one I have ever worked for Claire from the Maidstone branch helped me from start to finish with the process kept me updated on every step of it got me the position I applied for and it was so straight forward, and it has paid off as I’ve now been taken on full time and got the security of the full time position running it on my own would highly recommend this company and staff to anyone and I thank them for the help and support, keep up the brilliant work you do and thank you again.

I have worked for Blue Arrow as a Chef, in Liverpool, for over 20 years (with a few gaps) and also at the Leicester branch, & Worcester branch for 5 years while at Uni.

And, I can highly recommend this company. They have a fantastic app, for allocating work, listing days off & scheduling holidays etc.

Whether Ive required full time hours, or occasional shifts, Blue Arrow Liverpool has accommodated my needs, and their rates of pay have been highly competitive.

Also, whenever I have needed assistance from the Liverpool branch, Amanda Hodson, Business Director, for Liverpool & Cheshire, has been extremely professional and helpful on many occasions.

'Blue Arrow' Highly recommend
5*****

I think they are data collecting, I spent ages putting in all my information and all my ID to register with them and they say you will get a video interview which i tried 3 times and no one ever shows up for the video call. I emailed them to find out what’s going on and no one has ever gotten back to me. Now it won’t allow me to delete my data from the website. Seems suspicious and I regret putting all my info and ID into their website!!!

Agency not good, working in Kent having to deal with the Maidstone office who are not good. Took long time to finally be signed up by them. They advertise jobs do not put you forward to them or on the app says unsuccessful?? Would help if Lauren Kirkby and others answered emails and thought to help. Waste of time signing up with them as do not offer shifts or says unsuccessful on the app! watch out!

I've recently gained my Class C + E license and found it very difficult to be given a chance in the industry due to no experience. A number of agencies also contacted myself offering the world once your signed up and then absolutely nothing which is very frustrating.

However not Blue Arrow and Benn (Driving Consultant) in particular. Benn has kept in constant communication with myself assisting with job opportunities and keeping to his word, offering assessment dates and ensuring they are booked which is fantastic as they are limited for new starters.

I'm now currently gaining experience in the industry and growing overall. Benn remains in constant contact to ensure everything is going well which is makes you feel not just a number and on hand anytime for questions or help.

I couldn't be happier at the moment with the service provided by Blue Arrow and Benn and still currently on the books with no intention of going elsewhere.

Thank you Benn and Blue Arrow.

Just finished a 3 month contract with the AA for these and they were there to support me all the way through. Called me out of the blue to offer me the position and I hadn’t even worked for them before that. Great team good rates!

The app is crap,post jobs that aren't available and the red thumbs down sign is not very encouraging change it

The first and last time I ever use Blue Arrow Agency. My experience was not good at all. When I first applied I needed a DBS to start with which I did apply for and they just had to do the rest on their part which was not done at all. I was told to expect my DBS between 2 weeks - 2 months and have yet not received it. It has been since April this year I have not done any shifts due to not having my DBS. I emailed one specific employee ‘M’ and she does not want to respond to any of my emails nor help me with the issue. That’s £50 down the drain no refund!! Now she has taken me off the shortlist without notice. This employee is rude and lacks communication skills.

I had the pleasure of working with Blue Arrow Recruitment Agency, and I must commend the exceptional service I received, particularly from Lauren Potter.
Lauren was incredibly professional, approachable, and responsive throughout the entire process. Her personalised approach made me feel valued and supported, and she went above and beyond to ensure I was well-prepared for each step of the recruitment process. Her dedication to finding the right fit was evident, and I truly appreciated her regular check-ins and thoughtful guidance.

Thanks to Lauren’s efforts, I secured a role that I am genuinely excited about. I highly recommend Blue Arrow Recruitment Agency and Lauren Potter to anyone seeking a recruitment partner who is committed to their success.

Sinita was Very professional with how she carried out her duty as an agent and giving customer service and she helped me alot in sorting out a suitable job that works with me caring for my kids I am very grateful for the support she gives as an agent and I would recommend others to work for blue arrow agency as the experience I've had so far is excellent and fabulous customer service

Well What a Company ,Jazz is so polite ,knowledge and friendly this I must say this is
is rare ,I like that
In fact all the team are
I'm really Busy
It's so nice to be treated well

The staff are extremely unfriendly over the phone and are very unhelpful, go to do inductions for jobs just to not hear back from them, terrible all round highly don’t recommend