Blue Arrow Arvostelua 

Applied to Blue Arrow in June. The Glasgow office was useless from the start — I had repeated problems accessing the portal to book an interview, and their “help” was just telling me to try again. I had to call the Leeds branch to get it fixed in minutes.

They then made me wait three whole weeks for a Microsoft Teams “interview” with Peter that lasted under two minutes. A handful of generic questions, then a demand for a passport scan and an invasive biometric face ID check. I sent it immediately and successfully — yet I was still not registered. Only after chasing again was I told I’d submitted some information incorrectly (I hadn’t) and had to send it again.

Finally registered, I received an email saying I was invited to a shift at the Royal Concert Hall (13/08/2025). The wording strongly implied the job was already mine if I accepted — so I did, instantly, via the app. It went to “pending,” then vanished. The link later told me the shift was already taken. My email to Peter was ignored. When I phoned, the woman I spoke to was extremely rude and dismissive, snapping that “just because you’re invited doesn’t mean there aren’t multiple candidates”. That’s not an “invitation” — that’s a bait-and-switch.

So what’s the point? Over a month of wasted time. Invasive personal data handed over. A first shift dangled then yanked away. Misleading language, poor communication, and a total lack of respect for workers.

I’ve taken myself off their register. If you value your time, privacy, and dignity, steer clear.

I am very grateful to Been Laverick from Blue Arrow. His kindness, expertise and knowledge just outstanding. If today I’m on the road with experience on my belt is because over a year ago he took a chance on me and gave me a placement which turned out to be an amazing opportunity for me and opened doors for more opportunities… thank you 🙏🏾

Somehow my sort code was wrong, I'm not sure how if it was myself or the company as I've never got it wrong before.. I noticed as soon as the payment was made. Asked them to stop or recall but they can't. The sort code is non existent meaning it will bounce back however they are saying they can't pay me. They haven't even tried to sort anything. So I've literally just lost the money for that week. Everyone you email is on our of the office reply... There was time to stop the payment and re-issue... There is also something they could of done however they are not helpful at all and are not willing to re issue the pay even though it will of bounced back. Contact is shocking, always auto reply and no responses other than a girl called Cara brown who did actually respond but basically said there's nothing they can do. I had to even try and contact them for my shifts to be put on the app as it says don't attend work without your shift or you won't get paid. Someone called Charlie then added my shift after I got an email asking where do I work. They clearly haven't even pulled my details up if they don't know where I'm working for them. I've actually never worked for an agency as bad which is a shame as I like the place I'm working. I'm just going to do the shifts until I get a contract through the company themselves unless I don't get paid again next week then I won't be doing any more for them.

I actually have never known a company to not be bothered that your literally without a penny and not being bothered to try to pay you for the work you did, even if there was an error on either of our part it's a pretty simple one, the sort code was non existent so it would of bounced back.

Started at blue arrow bellshill the worst time of my life the staff talk to u like a piece of crap as if they own the company not to mention the higher management don't pay u and make excuses wouldn't advise anyone to work for them STAY AWAY

I've only just applied to register with Blue Arrow and already regret it. Woman who answered for the Taunton branch was lovely, a few minutes later I get a call from another advisor called Nigel who was very rude. Wouldn't let me explain what I had already discussed with the other woman, and kept interrupting me and talking to me like I was a child. If this is how they talk to all their clients, then that's appalling.

I have been working as a flt driver for a little over a month and my experience with the agency has been good. I started working the day after the interview, so I am satisfied. I have to mention Kelsey, thanks to whom I have a job again. and good salary. She is willing to help, advise and listen if needed. She does her job at a high level and cares about the people she has found work for. Thank you Kelsey

I have been a chef with Blue Arrow for almost 3 years now and the flexibility and pay allowed me to carry out my studies. Alison Miller at the Glasgow branch was fair and amongst all the chaos I'm sure she endures kept a level temperament and gave me a nice reference for my new job when I left

Empty shows. Do enough to get anyone's hopes up. Arranged a interview via video interview. Never even responded. Last communication from them is they not taking messages. They are robbing people's data and should be policed

Blue Arrow Glasgow provide an exceptional service particularly Ross McEwan in helping me find my next role they support you right throughout the process and recommend anyone seeking employment to link in with them.

Thanks for everything

Regards

Derek

The customer service at Blue Arrow Eastbourne is outstanding. The ladies that run the branch are Sam, Lauren, Emma and Vanesa and they are all so lovely, friendly, helpful, kind and very supportive.
The pay is weekly which I, personally really love. Sometimes roles pop up that I have not done before, and what an amazing opportunity to give new work placements a go, it adds to your skill set and so great to meet new people.

If you are still sitting on the fence deciding whether to take the plunge, you definitely should, you will not find another recruitment agency as incredible as Blue Arrow.

I had a fantastic experience finding my new role through Blue Arrow Coventry. From the beginning, the process was smooth, professional, and supportive. Julie was absolutely brilliant – she kept me informed at every stage, offered great advice, and genuinely cared about finding the right fit for me. Her support made the whole job search far less stressful and much more enjoyable. I would highly recommend Blue Arrow Coventry to anyone looking for their next opportunity.

You are the Agency of the 21st century.
I usually get prompt response from my recruitment managers; they give me consistent update on information and always follow up with me on any issue they are assisting me with.
God Bless you all.!

Luton and St Albans branch - amazing opportunity for job.

I have worked for Blue Arrow for years and I wouldn't change.....I use the Coventry branch and all the staff are helpful and friendly.....I understand they're extremely busy and can't always answer your call ASAP...but they do respond to emails very quickly

My Name is Gareth Howes I work For Blue Arrow Cardiff Branch I have Done For 8 years now this is the Best Job I have Ever had I enjoy the Flexibility I have Regular Work my Line Manager Consultant Mr Stephen Bick I have a Great working Relationship with he Does always Give me Regular Work I have no Need to Go and Look For a Regular Full Time Employment Elsewhere I'm More than Happy with Blue Arrow I Enjoy the Different Variety of work and The other Members of the Blue Arrow Office team are Very Helpfull Too would Highly Recommend Blue Arrow Recruitment 100%

It's the best don't be fooled by other recruitment agencies that put you on hold for weeks. This one literally offers me work on a daily....just register on the app and be available

I applied for a job with this agency to be told I would have to do a 16 day course and I got promised a interview on completion of the course, this was ok, so I went ahead and started and completed the course, only to be told at the end of it that the job had been pulled because it had enough applicants and the positions had been filled, while we were doing the course, not 1 of the 58 people on the course got an interview,
I’m guessing these courses are government funded and the agencies make something off sending people on them with no intention of even giving them a chance at a interview, let alone a job,
Why wasn’t the interview/jobs held back knowing these people were doing a course on the agencies recommendation

Ill be very honest this agency steals money from people from their hands i have worked 28 April Monday at North Liverpool academy not only thats this school is terrible itself in the catering agency Blue arrow is even worst its been 3 weeks since i havent got paid for that day and its been 3 weeks when a agent called Jennifer Robinson was suposed to contact me to explain why im not getting paid for this day people working in this agency are iresponsible and are not profesional they work they way they like and i suppose their general manager must be the same as all of them im advising all people to stay away from this agency as far as possible staff is rude and gives verbal warning without further notice or even listening to what exactly happen when you get the warning its better to leave the agency as you will be blocked in most works and cannot procced worst agency ever to work if you want to work for free then go ahead but as far as my experience this agency doesnt know how to do their work and should be investigated by higher authorities for Fraud illegal actions against workers rude behaviour

I was with Blue Arrow from November last year for a few months. I was working as a catering Assistant and On a couple of occasions i was told false information by the consultant 1 of them was the company are taking me on a Temp to perm which was NOT true because the company had already taken staff on which i was absolutely gutted about. The 2nd was i was promised ongoing work (i turned down other work to work in the kitchen) to only find out that the company only needed me for 1 day!!!! So i had no work for the remaining week because if Blue Arrow!!! Contacted the branch manager(Bristol) who promised me get the extra days pay so when i checked my wages id only received the 1 day pay plus my P45!!!

If you want honest information/ongoing work DON'T touch Blue Arrow. (Bristol)!!!!

Useless recruitment. Applied for shift only for it to be accepted and then given to someone else. Very unserious agency