BLS International  Arvostelua 

We are dissatisfied with the services provided. It appears that the primary goal of BLS is to generate revenue from clients, often by encouraging upgrades to premium services at a cost of $100 per person. While waiting, a lady arrived with two daughters and mentioned knowing (Hide Name)Kaur, one of the staff members. At that time, approximately 20 people were waiting, and a staff member instructed them to sit and wait to be called by Kaur. We believe that such practices undermine professionalism and respect for clients’ time. Our intention in coming to Canada was to avoid corruption; however, it seems similar situations are present here as well. We advocate for fair and respectful treatment of all clients.

FRUSTRATING — CLOSE THIS PLACE!

Horrible experience with BLS Manchester.

The staff are not helpful and treat you badly, as if you are annoying them. They provide no information and it is extremely difficult to get a clear answer about your application.

They make you pay for a photo even when you bring your own photo. This feels completely unnecessary and unfair.

They ask for your flight dates and travel plans, so they know exactly when you are supposed to travel. Yet they continue accepting applications even when they clearly cannot process them in time. If you cannot process applications within a reasonable timeframe, DON'T TAKE SO MANY APPLICATIONS AND TAKE PEOPLE'S MONEY.

They keep your passport for weeks, leaving you unable to make alternative plans.

What makes this even worse is the lack of communication. Emails receive automatic replies that do not actually answer your questions, and getting real help is almost impossible.

This whole experience has been incredibly frustrating. People are trusting BLS with their passports, their money and important plans in their lives. If the system cannot handle the number of applications, something needs to change.

Hopefully someone takes action and seriously reviews how BLS Manchester operates.

They increase their fees more than $50 in 2 months it’s actually not acceptable. Also they barely accept the application they always find tiny mistake and re do application then they can make more money . No washroom for applicants only people who have primary appointment they are allowed to use washroom. You need to pay $100 for using washroom. They have their own rules

BLS visa is a HUGE waste of time! I’ve spent countless hours in the office and online trying to even find an appointment on time. I had to fly there to do the appointment in person, fine but then i’m told I have to fly back out and pick it up in person and no family member is allowed to pick it up…ridiculous. On top of all of that coming back to pick it up was also a pain. they are money hungry…such a horrible experience. Picking it up almost took as long… TO PICK UP!? The people there having their actually visa appointments were finished before me when all I had to do was pick it up!!!

I had an outstanding experience at the BLS Spain Visa Application Centre, and I would especially like to thank Olivia for her exceptional service.

From the very beginning, Olivia was incredibly professional, kind, patient, and attentive. She guided me through the entire process with great efficiency, answered all my questions with genuine care, and made what could have been a stressful experience feel smooth and reassuring.

Her dedication to providing excellent customer service truly stood out. She treated me with respect, courtesy, and a warm attitude that reflects the highest standards of professionalism.

Thank you, Olivia, for your outstanding support and for making such a positive difference. BLS Spain is very fortunate to have someone as committed and professional as you on their team.

Five stars are simply not enough!

– Jose Carlos

Very disappointing experience with BLS Dublin. I paid for the courier service at the beginning of my visa application so my passport would be returned to my home address. However, BLS never sent my passport by courier and instead required me to collect it from their office. Despite not providing the service I paid for, the courier fee was never refunded.

To make matters worse, I later received an email instructing me to travel to the BLS Centre to collect another document. Because I live around 200 km away, I contacted BLS several times by email and phone before travelling to make sure the email was correct. I was repeatedly assured that it was.

After making a 400 km round trip, taking time off work, and waiting for about an hour at the centre, I was informed that the email had been sent by mistake and the document was never intended for me.

I submitted a formal complaint requesting reimbursement for the unnecessary travel expenses, lost working time, and the courier fee. To date, I have received no refund and no response to my emails. Very poor communication and customer service. I expected BLS to take responsibility for its mistakes, but it has completely ignored my complaint.

Maylee Diaz was very welcoming person and completed all process in a short time. Also, she helped me in a professional way to complete my paperwork

Unnecessary delay in application processing, lost the entire trip due to extremely slow visa application process, unreliable service, they even lost some of our documents and we had to resend them and yet didnt get our visa and we lost all the money we paid for Cruise, Airfare, Hotels etc. Filing a court claim against them.

Extremely poor service for booking an appointment. Multiple times have to try booking 👎👎👎

Muy mala experiencia, traté de aplicar hasta 7 meses antes, buscando citas a diario literalmente 24/7 para que el día que por fin soltaron nos pusieran mil trabas,el celular de la organización no contesta y el servicio es totalmente incompetente,si yo estoy así no me imagino a las miles de personas que están sufriendo con lo mismo que sus experiencias son iguales o peor,esto es claramente un problema que el gobierno debería de revisar y solucionar

This is the best Service. Unbelievable. Within 72 hours process. You have left thr competitors bite the dust. Thankyou Amazing team customer service. Keep it up

1. Informed staff that my wife’s, the applicant, knowledge of English was limited however they would not let me,her husband, accompany her into the room. Also I am the one who pre -filled out all the forms and and got all of the documents together. 2. In the room the clerk has her sign a form for value added services. Even though all we needed was the courier service the clerk added a bunch ofUNAUTHORIZED VALUEADDED SERVICES; STS notification,form filing service file,sms service and photocopy service, Check your itemized receipt before tapping your debit card. They will auto-bundle $5 SMS fees, $10 form-checking fees, and photocopy fees even if you have completely finished paperwork.
Very deceptive practices and lastly they FORCE DEBIT TRANSACTIONS SO HARDER CLAW BACK THEIR UNAUTHORIZED CHARGES.

Worst visa agent centre ever.
Find an appointment is not easy, the website is super slow with 30 minutes booking window (to complete the form) knowing that each click takes ages to move to the next one.

I thought that booking the appointment and completing the form was the worst part until I visited their centre they were really bad and not polite (except for the guy who queued us outside).

They couldn’t care less about the details and documents being submitted.

They asked me to do the changes manually on the form but they didn’t even check it and do cross reference with the documents submitted.

Almost nothing on their website works. The phone number for the "helpline" doesn't even work. A lot of the language used on the site isn't English and doesn't make sense (e.g. "liveness"!!!) emails are unanswered, the system crashes all the time. THE WORST!

Worst experience ever. Website is terrible to use, staff are the most unhelpful of any booking system. Visa has daft quotas.

Both me and my husband have been trying to book an appointment for 5-6 weeks. It is now urgent. Every single time we have tried (40 hours in total spent on this), an error occurs- either the 'liveness check' fails (we have tried everything including taking the photo in the same light/outfit/place on different devices), or the page crashes, or there is a message saying the technical team are working on something so to try again later. The technical team are clearly fixing NOTHING. We have spoken to them several times on the phone, and sent multiple emails over the last few weeks, and have had NOTHING to help, and nobody can book us an appointment over the phone. They are causing people to not be able to get their visas and lose potentially thousands of pounds paid in accomodation etc, as well as lose jobs lined up. This is actually ridiculous. It is a total scam to not offer appointment bookings online, forcing people to turn up and ask for a 'premium' appointment- this seems suspicious at this point, because it is such a serious error that it should've been fixed by their 'technical team' by now. We've been told we'd be emailed back twice after phone complaints and haven't been. We have sent a complaint and a query to their official complaint email address and had no response. Absolutely diabolical service.

​⭐⭐⭐⭐⭐ Outstanding Service from Lucas at BLS Edinburgh
​I want to give a massive thank you to Lucas at the BLS Spain office in Edinburgh for his incredible help with my son Mark’s visa application. Lucas didn’t just do his job; he truly went above and beyond. He provided amazing support and made a wealth of personal contributions to ensure we had everything we needed, making a stressful process completely stress-free. If you are lucky enough to be assisted by Lucas, you are in great hands. Thank you so much for your kindness and professionalism!

M Elsaify

I am writing to formally raise a complaint regarding my experience at the BLS Spain Visa Application Centre in London on 18 June 2026.
I had booked and paid for a Premium appointment to submit my Schengen visa application. During the online booking process, I was required to provide detailed information regarding my intended travel, including my planned travel dates (20 June 2026 to 1 July 2026), destination, and other relevant details. Based on the information provided by your system, I was offered and allowed to book an appointment for 18 June 2026, which I paid for in full.
On the day of my appointment, I travelled to the centre, took time off work, waited in the queue for approximately one hour, and proceeded through the check-in process. However, I was then informed that my application could not be accepted because the Spanish Consulate had allegedly instructed BLS not to accept applications for travel dates falling within June.
I find this situation completely unacceptable for several reasons:
1. Contradictory Information and Lack of Transparency
If applications for travel within June are not being accepted, why was I asked to provide my travel dates during the booking process?
Why was I offered an appointment on 18 June if my application was never going to be accepted?
Why was this restriction not clearly communicated on the website, during the booking process, or in any correspondence prior to my appointment?
At no point was I informed that my application would be refused for submission due to my intended travel dates.
2. Information Provided in the Appointment Letter
My appointment confirmation clearly states that the legal processing period for visa applications is 15 calendar days.
It does not state that applicants must have a minimum of three weeks before their intended travel date, nor does it state that applications will not be accepted if travel is planned within a certain period.
Had such information been clearly communicated, I would not have booked, paid for, and attended the appointment.
3. Unprofessional and Disrespectful Behaviour
I was also extremely disappointed by the manner in which I was treated by staff at the centre.
The receptionist's attitude was discourteous, dismissive, and unprofessional. Furthermore, I observed similar behaviour towards other applicants present at the centre.
As a paying customer, and particularly as a Premium service customer, I expect to be treated with professionalism, courtesy, and respect. However, the behaviour displayed by staff fell significantly below any reasonable standard of customer service.
I would strongly encourage BLS management to review the CCTV and audio recordings from the centre on 18 June 2026, as they will clearly demonstrate the manner in which applicants were being addressed and treated.
4. Financial Loss, Inconvenience, and Wasted Time
As a direct result of this failure in process and communication:
* I paid for a Premium appointment.
* I took time off work.
* I incurred travel costs.
* I spent considerable time travelling to and waiting at the centre.
* My application was not even accepted for submission.
I fail to understand why I was permitted to book and pay for an appointment when, according to the information provided on-site, my application was never eligible to be accepted.
* Why my appointment was made available despite my declared travel dates.
* Why this restriction was not communicated during the booking process.
* Why I was denied the opportunity to submit my application.
* What compensation or refund will be offered for the Premium service that I paid for but was unable to receive.
* What action will be taken regarding the conduct of the staff involved.

DONT go to BLS MANCHESTER. Horrible service , cheating public of their money . Only sell premium slots despite knowing consulate has a backlog . Staff told me she escalated the matter and sent me a copy of the email . The email address she sends to bounces emails back as I have tried and it’s a complete lie . Rude staff who don’t care and think they doing us a favour by replying . So much attitude they should actually fear god and their karma . All 3 Indian ladies absolute rude .