Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... Näytä lisää
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Näytä lisää
Yritys on vastannut
I bought a five drawers cabinet and it is exactly as what I have seen at the showroom. It is operating normally but the problem is that it smells very strong. I have already opened all the drawers in... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Yhteystiedot
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Yhdistynyt kuningaskunta
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Erinomainen
4 t. arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Never received item
Order was supposed to arrive two days after ordering and I still haven’t received it or any tracking information yet I’ve received a message asking for a review..
25. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Hi Karina
I'm sorry to hear that you have still not received your item in order for us to investigate this further please can you provide your postcode and order number.
Kind Regards
Birlea Customer Services
Deceitful delivery quotes
The sofa was purchased with a delivery date of or before Wednesday Shipped by the supplier. Quote:
1 item(s) will be delivered on or before 22/04/2026.
I then received an email from the delivery company to say it would be Saturday 25th. I am not available to take delivery on Saturday 25th. So now it has to be the following Monday. If I had known it wasn't as advertised and wouldn't have been delivered by Wednesday I wouldn't have bought it. Deceitful sales. Never buy from homebase. You're sold a pack of lies.
24. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thanks for taking the time to leave your feedback, and I’m sorry to hear about the frustration with the delivery date changes.
We understand how important it is for delivery times to be accurate and aligned with what was expected at the point of purchase. Our transport team will look into this further as this is not the standard we expect.
We appreciate you highlighting it, and this will be reviewed with the relevant partners to help prevent situations like this happening again.
Unable to build my new bed as bolts…
Unable to build my new bed as bolts were missing. Repeatedly chasing but just get auto replies or told to wait.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thanks for taking the time to share your feedback, and I’m really sorry to hear about the missing parts and the frustration with the response you’ve received.
That’s not the experience we aim to provide, especially when it comes to something as important as getting your bed fully assembled and ready to use. We’d like to look into this properly for you—could you please let us know the product name and your order details so our Customer Service team can investigate the missing bolts and get this resolved as quickly as possible?
We also take the communication issues you’ve mentioned seriously, and this will be reviewed internally so it doesn’t happen again.
Helpful delivery guys rang half an hour…
Helpful delivery guys rang half an hour before delivery wardrobes good quality for the price really pleased
23. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thanks so much for your feedback! We’re really pleased to hear the delivery team were helpful and kept you updated ahead of arrival.
It’s great to know you’re happy with the quality of the wardrobes too—especially for the price. We really appreciate you choosing Birlea and taking the time to share your experience!
Very polite and friendly delivery…
Very polite and friendly delivery staff. Positioned each piece of furniture
With no need for adjustments. The furniture was very heavy.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your lovely review! We’re delighted to hear our delivery team were polite and friendly, and that they positioned your furniture exactly as needed, especially with such heavy items.
The two men that delivered the item…
The two men that delivered the item were amazing they were so helpful, friendly and did an excellent job. Thank you so much.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your wonderful review! We’re delighted to hear our delivery team were so helpful and friendly and did an excellent job — we’ll be sure to pass on your kind thanks.
Service excellent but purchase slightly…
Service excellent but purchase slightly disappointing as different colour from photo on website.
22. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback. We’re delighted to hear you found the service excellent. We’re sorry to hear the colour wasn’t as expected — we’d recommend contacting your retailer with images of the difference so this can be reviewed in line with the item imagery on the website.
Excellent delivery driver
Excellent delivery driver, very polite and professional. Delivery was on time.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your review! We’re delighted to hear the delivery driver was polite and professional, and that your delivery arrived on time.
excellent products
17. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your kind words! We’re really pleased to hear you’re happy with the products. We appreciate you taking the time to share your feedback.
Ordered a Birlea servile 6 chest of…
Ordered a Birlea servile 6 chest of Drawers
Came within 7 days choice of delivery day.
On delivery day was updated along the way actually delivered exact time
Guys were very polite and respectful of property. So happy with my new chest it’s exactly as described good quality so have ordered another to match a 3 drawer chest
Very happy customer
21. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your detailed feedback! We’re really pleased to hear that you had a smooth delivery experience and that the team kept you well updated throughout.
It’s great to know you’re happy with the quality of your chest of drawers and that it met your expectations. We really appreciate your continued support and are glad to hear you’ve ordered another piece to match.
Thank you again for taking the time to share your experience!
Brilliant delivery
Brilliant delivery. Very polite helpful young men
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback! We’re really pleased to hear that you had a great delivery experience and that the team were polite and helpful. We’ll be sure to pass your kind comments on to them.
I took a day off work to wait for this product
I had some excellent customer care service from Birlea this week when the product I ordered failed to arrive. It was ordered through Wilco, who it is fair to say offered me no help at all and its tracking system was totally innafective. Thank you Birlea for tracking my delivery down to the courier and ensuring that I would recieve the item in question in a couple of days. Happy St George's Day. Thanks for your help. Mr N Needs
21. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
We’re really sorry to hear about your experience, Mr Needs — we completely understand how frustrating this must have been, especially after taking a day off to wait in for your delivery.
Not having any update, along with issues tracking your order and getting in touch, is far from the level of service we expect. Our transport team will be looking into this further, as this certainly isn’t the standard we aim to provide.
If you’re able to share your order details with us directly, we’ll make sure this is investigated as a priority and work to get you a clear update on your delivery as soon as possible.
Good delivery service
Good delivery service. Delivered within the time frame. Well packaged items.
16. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your review! We're really pleased to hear that you were happy with the delivery service and that your items arrived within the expected timeframe and in good condition. We hope you enjoy your purchase!
Expected to be delivered last Tuesday
Expected to be delivered last Tuesday, but will get it on Tuesday only this week and on unsuitable time gap.
Only I got a reminder to "tell more about experience", but this is not delivered yet.
But only experience of delays.
17. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
We’re sorry to hear about the delay to your delivery and the inconvenience caused by the time slot provided. This isn’t the standard we expect, and we understand how frustrating this must be.
I can see this is out for delivery today so if you experience any further issues then please let us know.
Bedroom furniture
Great delivery experience. Very heavy to get upstairs but done efficiently
Lovely furniture and looks so modern and fits well in bedroom
16. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your review! We're really pleased to hear you had a great delivery experience and that everything was handled efficiently, especially with the heavier items.
It’s lovely to know you’re happy with the furniture and that it fits so well in your bedroom. We hope you enjoy it!
Next day deliver of Birlea TV stand
Next day deliver of Birlea TV stand
TV stand sturdy, looks good
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your review! We're really pleased to hear your Birlea TV stand arrived quickly and that you're happy with how sturdy it is and how it looks. We hope you enjoy it!
I love the bed but the delivery was awful
I love the bed but the delivery experience was awful. I bought through Debenhams and waited in a whole day for delivery until 9pm. There is no phone number to contact them and I was told by the AI bot to wait a week and if the item doesn’t show up then get back in touch to follow it up! Such a disappointment
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback, and we’re really sorry to hear about your delivery experience.
We completely understand how frustrating it is to wait in all day for a delivery, especially when communication is unclear and you’re left without a direct way to get updates. This is not the standard we expect, and we appreciate how disappointing this must have been.
Our transport team will look into this further, as the delays and lack of communication you’ve described fall short of the service we aim to provide.
We’re glad to hear you love the bed itself, and we’re sorry again for the inconvenience caused around the delivery.
Excellent staff friendly put furniture…
Excellent staff friendly put furniture together where we required it .Advice given on securing and operation .
15. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your review! We're delighted to hear that our team were friendly and helpful, and that the furniture was assembled just where you needed it. It’s great to know the advice on securing and operation was useful too. We hope you enjoy your furniture!
Easy process great product
Ordered from here on line as seen product elsewhere much more expensive. Process worked as expected arranged delivery and it all happened seamlessly. Very deep drawers good quality lovely handles. Came in a box so we did have to unpack and dispose.
8. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your review! We're really pleased to hear the ordering process was smooth and that everything arrived as expected.
It’s great to know you’re happy with the quality, the deep drawers and the handles – always good to hear the details are appreciated. We hope you enjoy your new furniture!
Scratches on headboard and a chunk of…
Scratches on headboard and a chunk of wood missing. One side had holes in the incorrect place so waiting for replacement.
17. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for taking the time to leave your feedback, and we’re really sorry to hear about the issues you’ve experienced with your order.
We understand how disappointing it is to receive parts with scratches and damage, as well as incorrect drilling on one side. This is not the quality we expect from our products, and we appreciate you flagging it.
I can see this has been passed to us by the retailer and we are just awaiting a final few details. We’ll make sure the replacement is processed as quickly as possible so you can get everything fully resolved.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
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