Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... Näytä lisää
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Näytä lisää
Yritys on vastannut
I bought a five drawers cabinet and it is exactly as what I have seen at the showroom. It is operating normally but the problem is that it smells very strong. I have already opened all the drawers in... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Yhteystiedot
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Yhdistynyt kuningaskunta
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Erinomainen
4 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The delivery was great and the staff…
The delivery was great and the staff very pleasant and professional. A very nice bed, which is comfortable and feels sturdy. The lift up mechanism is easy to use and offers a large storage option otherwise lost. The head rest gives a comfy, closed in feel with the outward projecting sides. The only issue is with the constructing instructions. Both the video and booklet are not detailed enough and in some cases, parts mis-identified. Okay if you’ve put flat pack stuff together before, but could be an issue for some.
7. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your detailed review! We’re delighted to hear you’re happy with the delivery experience and that you’re enjoying your bed, especially the comfort and storage features.
We appreciate your feedback regarding the instructions and will pass your comments on to our team to help improve the clarity and detail for future customers.
Vastaus yritykseltä Birlea Furniture
Thank you for your lovely review! We’re delighted to hear you’re very happy with your furniture and that the delivery service met high standards.
Vastaus yritykseltä Birlea Furniture
Thank you for your review! We’re pleased to hear you received good service.
Vastaus yritykseltä Birlea Furniture
Thank you for your fantastic review! We’re delighted to hear you were happy with the delivery and service — 10/10 means a lot to us!
My second Delivery.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your review! We’re glad to hear you were happy with your second delivery.
Delivery guy rang for exact directions.
Delivery guy rang for exact directions.
Polite and friendly.
Pleased with the item.
Packaged well.
8. huhtikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your review! We’re delighted to hear our delivery driver was polite and friendly, and that your item arrived well packaged. We’re also pleased you’re happy with your purchase.
Very good quality and delivery was…
Very good quality and delivery was amazing, the drivers helped and took the mattress up to bedroom because it was so heavy
31. maaliskuuta 2026
Vastaus yritykseltä Birlea Furniture
Thanks so much for your fantastic review!
We’re thrilled to hear you’re happy with the quality of your mattress and that the delivery went smoothly. It’s great that our drivers were able to help carry it up to your bedroom – we know how heavy these mattresses can be!
Wishing you many nights of comfortable sleep with Birlea.
Delivered as specified.
Delivered as specified.
Very well packaged.
Easy to assemble with excellent instructions.
12. maaliskuuta 2026
Vastaus yritykseltä Birlea Furniture
Thanks for your review!
We’re delighted to hear your mattress was delivered as expected and arrived well-packaged. It’s also great to know that the assembly was easy and the instructions were clear.
Here’s to many comfortable nights ahead with Birlea!
Absolutely stunning merchant’s chest
Absolutely stunning merchant’s chest. Very well put together. I love the shape it Looks absolutely stunning . The two men that delivered were friendly an curtious an took parcel upstairs to the room of my choice. A first class service I would recommend to every one.
26. maaliskuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you so much for your wonderful review!
We’re thrilled to hear that your merchant’s chest looks stunning and that the build quality met your expectations. It’s also fantastic that our delivery team were friendly, courteous, and able to carry it to the room of your choice.
We really appreciate your recommendation and hope it brings both style and functionality to your home for years to come!
Furniture delivered was damaged and…
Furniture delivered was damaged and this was pointed out during delivery but driver said he can't take it back. Therefore two weeks on and we still have the damaged furniture and no idea what is happening and i'm having to chase. Perhaps I should charge storage costs ?
23. maaliskuuta 2026
Vastaus yritykseltä Birlea Furniture
We’re very sorry to hear about this experience and completely understand your frustration.
I can see our Customer Service team have been in contact with the retailer and are currently awaiting a reply from them with how to proceed.
Thank you for bringing this to our attention and we hope we can resolve this for you soon.
Excellent delivery service highly…
Excellent delivery service highly friendly would recommend
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your review!
We’re delighted to hear that you were happy with our friendly delivery service. It’s great to know you’d recommend us – that really means a lot!
Enjoy your new Birlea product!
Great delivery men
Positives - the delivery men were brilliant and very polite. They went over and above delivering a very heavy bed, taking it upstairs to the required bedroom which they didn’t have to do. They were very careful to not touch internal walls with the boxes. They arrived within the time scale given.
Just one negative - the date confirmed for delivery was changed to two days after which was disappointing but a discount was offered by Next where I bought the bed from so softened the blow.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your review and for taking the time to share your experience.
We’re really pleased to hear that our delivery team made such a positive impression — we’ll be sure to pass your kind comments on to them. It’s great to know they went the extra mile and handled everything with care.
We’re sorry to hear that your delivery date had to be changed and appreciate your understanding in this situation. Our transport team will look into this further, as this isn’t the standard we aim to provide.
Thank you again for your feedback, and we hope you enjoy your new bed.
Arrived within the time window and were…
Arrived within the time window and were polite, professional and efficient. Highly recommended.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your great review.
We’re delighted to hear that your delivery arrived within the time window and that the team were polite, professional and efficient — that’s exactly the level of service we aim to provide.
We really appreciate your recommendation and hope you enjoy your purchase.
Professional
Just received my delivery of a mattress. Plenty of notification along the way. New exactly when they were arriving. Pleasant and helpful when delivering into the house.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thanks so much for your feedback!
We’re really pleased to hear you were kept well informed throughout the delivery and that the team were helpful and pleasant on arrival.
We hope you enjoy your new mattress and wish you many great nights’ sleep!
Was very welcomed an was very helpful xx
27. maaliskuuta 2026
Vastaus yritykseltä Birlea Furniture
Thanks so much for your lovely feedback!
We’re really pleased to hear you felt welcomed and found the team helpful – it means a lot to us.
Thanks again for choosing Birlea!
Brilliant all round!
Brilliant communication regarding delivery, bang on time. Really friendly helpful delivery driver too. Quality excellent and fabulous packaging. Everything very secure with no risk of product damage. Highly recommended
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thanks so much for your amazing feedback!
We’re delighted to hear the delivery communication was spot on and that everything arrived right on time. It’s great to know the driver was friendly and helpful too.
We’re also really pleased you’re happy with the quality and packaging – we take a lot of care to make sure everything arrives safely and in perfect condition.
Thanks again for the recommendation, it really means a lot!
Fast delivery
Fast delivery! Delivered direct to front door, as requested.
Quality of product is strong and sturdy. Great buy!
25. maaliskuuta 2026
Vastaus yritykseltä Birlea Furniture
Thanks so much for your great feedback!
We’re really pleased to hear your delivery was quick and followed your request, and that you’re happy with the quality too. It’s great to know you’re finding the product strong and sturdy.
Thanks again for choosing Birlea!
Great delivery service
Great delivery service, good communication and friendly delivery staff. Great bed very happy.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thanks so much for your feedback!
We’re delighted to hear you had a smooth delivery experience with good communication and friendly staff. It’s wonderful to know you’re happy with your new bed too!
Wishing you many nights of great sleep with Birlea.
Vastaus yritykseltä Birlea Furniture
We’re really sorry to hear about your experience — this certainly isn’t the standard we expect from our products.
I can see that a member of our Customer Services team has been in contact with the retailer to organise a collection of this so if there is anything else we can help with in the meantime then please let us know.
A good quality solid bed
A good quality solid bed. Straight forward to assemble. Delivery slightly earlier than allotted window but all good.
27. maaliskuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your great feedback! We’re really pleased to hear you’re happy with the quality of your bed and found it straightforward to assemble.
We appreciate your note on the delivery timing as well — glad to hear it all worked out okay in the end. Enjoy your new bed!
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