I have worked with many different care agency systems, and this one is the best I have used by far. The customer service is great as well, using the AI agent first, then putting the customer on an... Näytä lisää
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I have constant support within minutes of asking as the team at 'Birdie' are very supportive. This efficiency at resolving issues means I don't lose time in my work day. I write care plans for our com... Näytä lisää
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Birdie ask money for the data back when it is needed. They make it very hard to retieve the data so the care provider's don't leave them . They asked me to go through abservations for one year, note... Näytä lisää
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JJ was our onboarding contact. We found him to be very informative and professional throughout. He quickly responded to any emails asking for help. If he was busy he would forward it onto another team... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Birdie
Yrityksen kirjoittama
Birdie is the smart homecare technology partner.
We help homecare agencies work smarter – not just harder – by connecting every part of the business in one place. From care management and rostering to finance, auditing, and workforce planning, Birdie brings everything together on one intelligent platform.
Every minute matters in homecare. That’s why Birdie gives you the tools to act fast, prove quality, and plan with confidence. It automates time-consuming admin and surfaces the insights you need to deliver high-quality care, while supporting your bottom line.
Over 1,000 providers trust Birdie to power more than 60 million visits a year. Because when you have technology that works by your side, you can care more and worry less.
Yhteystiedot
4 Fulwood Place, WC1V 6HG, London, Yhdistynyt kuningaskunta
- info@birdie.care
- birdie.care
4,4
Erinomainen
393 arvostelua
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I follow this app as I have careers in…
I follow this app as I have careers in for my mum all i can do is read what the carers have done I can not find out who's coming to visit her and I can't leave any comments for the carers if I need to
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi there,
Thank you for taking the time to share your feedback about our Family App. We really appreciate you letting us know about these concerns, and I'm sorry to hear that the app isn't meeting all your needs as you support your mum's care.
I'd like to provide more information on the concerns you've raised:
Viewing upcoming visits and carers: Our Family App actually does include a feature to see upcoming visits! If enabled by your care agency, you can view up to 7 days' worth of upcoming visits, including the date, time, and which carer is assigned to each visit. You can find this by clicking into your mum's care recipient page and looking for the visits section. If you're not seeing this information, it may need to be enabled by your care agency - I'd recommend getting in touch with them to ask about this feature.
Leaving comments for carers: I understand how valuable two-way communication would be for your mum's care. Currently, our Family App provides read-only access to ensure all communications are transparent and direct with the care agency. This means family members can view care information but cannot leave comments or messages directly in the app. However, your feedback about wanting this feature is really helpful, and I've shared your comments with our team for future consideration.
Your insights are incredibly valuable to us as we continue to improve our services. If you'd like to discuss these features further or need help accessing the upcoming visits feature, please don't hesitate to reach out to your care agency or contact our support team at support@birdie.care.
Thank you again for your feedback, and I hope we can make the app more helpful for you and your mum.
Best wishes,
Jasmine from Birdie
Birdie is a smart innovative app for…Innovation in care in care
Birdie is a smart innovative app for care staff. As a nurse of 50 years I can tell which apps work well.
Birdie team reguarly communicate and update staff.
Will answer any queries.
Technology is sensitive and essential.
CQC recognise app like birdie as supporting staff
It collates data and can show improvements in care. Families find birdie a reassuring touch
13. elokuuta 2025
Oma-aloitteinen arvostelu
Birdie Care Review
We moved over to Birdie last year and have found that it is so much more easy to use and self explanatory. We did have a few teething issues at the start but Birdie were very open to having discussions to share ideas and organised video calls to show us key features that we had missed. Our previous system wasn't enough to be fully compliant so we had to double up work but with Birdie, the system has everything you need to be fully compliant and we can use Birdie to complete everything needed for client care plans and staff personnel files. For the first time, we have been able to allow family members to view client files, visits, etc which has been amazing for families to see the amazing care that is being delivered, which also brings more reassurance for them. If we do come across any issues, we are able to activate the Birdie bot who can give direction but if we do then need to speak to somebody, it also gives that option and the team are quick to respond. The Birdie team are always very friendly and happy to help with any queries, they will always be thorough and quick to resolve the situation at hand.
7. elokuuta 2025
Oma-aloitteinen arvostelu
A Game-Changer for Our Care Service
Since adopting Birdie, our entire approach to care has been transformed. The platform has revolutionised the way we work making every aspect of our service more efficient, transparent, and person-centred.
We’ve seen major improvements across the board:
Monitoring and reporting are clearer and more consistent
Admin time has been dramatically reduced
Errors have decreased, thanks to the real-time recording
Data is easier to analyse, share, and act on
Families and friends can now stay connected with their loved ones through real-time updates on their own devices something they truly value
Birdie has given our team the tools to work smarter and provide even better care, while giving families peace of mind. The platform is intuitive, reliable, and constantly evolving to meet the needs of care providers like us.
On top of that, the Birdie team is simply fantastic. From customer service to events, their passion and commitment to supporting the sector really shines through. They genuinely care about what they do, and it shows in every interaction.
We can’t imagine working without Birdie now thank you for making such a meaningful difference to our service!
— Sherbutt Home Care Services
7. elokuuta 2025
Oma-aloitteinen arvostelu
I'm really fed up with this company
I'm really fed up with this company. Despite numerous attempts to unsubscribe via direct email and online, emails continue to come. I've not worked for the care company that used Flock|Birdie for over a year now...yes, that's how long I have been trying.
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Lynn - sorry to hear you've had this experience. We've looked into your account and while you were unsubscribed to Birdie emails, you've still received notifications from Flock as you were still a member there. I've now deactivated your account there so you'll no longer receive these - apologies for the inconvenience and please do reach out if there's anything else we can help with!
Excellent Company. Highly recommend.
From signing up to Birdie to just a month down the line I only have positive things to say about the company. It is an excellent work tool and the customer service is second to none.
26. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Thank you so much for this kind review! We're so happy that you're happy - long may it continue! Lucy from Birdie
lot needs improve clear instructions …
lot needs improve clear instructions on a long visit with lot needs x2 care staff you have to stop log when other care staff return just needs one who do full call to log and in-between separate there log medications need a alert some how if missed
17. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Viv,
Thank you for taking the time to share your feedback!
When two carers are working together on a long visit, you're right that one can start the notes and another can take over, but I'm sorry this hasn't made for a good user experience. I'll be sure to feed this back to our team!
I also want to make sure you're getting the most out of our medication features. We have a robust alert system in place - if you ever can't give medication, you can easily record this when updating the outcomes in the Carer’s App. Our friendly support team would love to walk you through these features and share some helpful tips, you can reach out to them via email at support@birdie.care. Alternatively, you can check out the Birdie Help Centre where you'll find guides on how to use the Carer App, such as how to record missed medication.
Best wishes,
Frances from Birdie
I agree it's working great for the…
I agree it's working great for the carers . However for managers imputing runs I find it stressful. It doesn't add up the carers hours for the week my old system did this . You can't just drag a run into another run you have to unassign the run and shift it's time consuming and stressful.
14. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Paula,
Thank you for sharing your experience with the Birdie platform! Really pleased to hear how well it’s working for carers, but I’m sorry to hear it’s been a bit stressful for you.
You’re right, it isn't possible to drag and drop runs - you can only do this for specific visits. But let me share some insights that might help! You shouldn't have to unassign the run to then re-assign to someone else. When a run is assigned to a carer, you should be able to select the run > assign run to carer and then unselect the current carer and also select the new carer in one go.
Regarding the weekly hours calculation - we'd love to know more about what your team needs. If your agency has the team utilisation feature enabled, you can view the hours allocated to each carer for the week in the roster, along with their preferred hours. If you don't have access to this feature, it might be worth discussing with your system administrator.
I hope the above helps but if you have any more concerns or queries regarding the platform, I recommend raising to our support team or checking out Birdie’s help centre (help.birdie.care/en/)
Best wishes,
Frances from Birdie
Mileage, travel time and wait time a. Complete joke
The App its self is easy to do for the employer, but the Birdie system once the rota is in the system it works out the mileage which doesn't allow for road closes, and sometimes not to used the direct rota because of school traffic etc. Than there is the issue of travel time, this is such a joke, Birdie reckon you can get from one customer to the next in a ridiculous amount of time, doesn't allow for getting from client home to car, doesn't allow for traffic, doesn't allow for parking, doesn't allow for getting the key code, some times if new client you get lost, so we get paid for unreal travel time, and not for wait time, if your a carer your rushing about, in my day I haven't got time to wait, this needed to be address because this is why Working in carer is not for the carer basically the app is computerised, carers aren't robots, can't fly from one client to the next and the app is making carer very devalue no one carer leave because not get the right amount for time.
26. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Wendy,
Thank you for your detailed feedback about using Birdie.
I hear your frustration about travel times and mileage between clients - these are really important concerns that impact your daily work as a carer.
Just to clarify - while Birdie provides estimated travel times, your actual travel time allowances are set by the care provider. If you do find there needs to be additional time added for accessing the building and parking, or if you're finding the allocated times aren't workable, I'd encourage you to raise this with your care coordinator who may be able to review your schedule.
I hope that helps and that you’re able to have these travel times adjusted to work for you. Thanks again for the feedback and all the important work you do!
Best wishes,
Frances from Birdie
Birdie care app is not as good as…
Birdie care app is not as good as advertised. The system has more technical errors than solutions. The whole of October have been having issues till now. This was not the case last Year. I find it very frustrating since they introduced AI assistant it seems we have more problems than before. When trying to work and you have to spend close to half a day trying to solve issues.
25. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi there,
Thank you so much for taking the time to share your feedback. I'm truly sorry to hear about the technical difficulties you've been experiencing since October.
At Birdie, we take these concerns very seriously and want to get to the bottom of these issues for you. So what we’d like to do is connect you directly with one of the people who build the Birdie app, so you can share your experience and knowledge with us over a candid conversation. We're keen to understand exactly how these issues are impacting your daily work and what we can do to make Birdie work better for you.
Could you please reach out to our support team at support@birdie.care, referencing this review? You can also contact us through the app or via www.birdie.care - whatever is most convenient for you.
Feedback just like yours helps us at Birdie understand how to do better, so thank you for sharing; and together, I hope we meet your expectations in the future.
Frances from Birdie
AMAZING APPLICATION!
AMAZING APPLICATION!
Birdie is such a great application to use, it makes the work load a lot easier to handle for the team and I. The customer service has been absolutely exceptional, if you have an issue, you can contact Birdie supported in minutes and they'll get back to you just a quick. Olivia, our customer success manager, has been amazing in helping us understand Birdie at a deeper level and has played a key role in raising our Q score. All in all, Birdie is the complete package and I would recommend switching over to this from whatever you are using currently!
30. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Brandon,
Thank you so much for this incredible review!
We’re thrilled to hear how much Birdie has made a positive impact on your team’s workload. Olivia and the entire team are delighted to be part of your success—especially hearing that Birdie has helped raise your Q score!
We’re grateful to have such fantastic partners like you - thanks again for sharing your experience; we're here whenever you need us!
Best wishes,
Frances from Birdie
Annoying and poor support service
Really annoyed right now as this business of not being able to speak to someone for support is frustrating me. I have been having issues since onboarding and when I try to speak to someone for support, all I have are chats and screenshots which doesn’t help. If I was able to navigate by myself to resolve my issues, I wouldn’t bother reaching out. I would just use the guides. Not enjoying the monies worth. A lot of wasted time that’s unpaid. Very frustrating!
26. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi there,
I'm sorry for the delay in getting back to you on this one - I’ve been chatting to the team to see what may have happened here.
I'm really sorry to hear that you've been having such a frustrating experience with us. I completely understand how difficult it can be when you just want to talk to someone and get the help you need quickly.
Our support team is always here to help, but we also want to make sure you have access to the right tools to make things easier for you. I noticed that your Customer Success Manager recently sent you some links to our webinars and the Birdie Academy training courses. These sessions are designed to help you and your team get the hang of the Birdie platform, from using the Birdie App to making the most of our care management features.
We hope you’ll find these resources helpful, but please don’t hesitate to reach out if you feel stuck or need any further help. We're here to make sure you get the best possible experience with us, and we’re genuinely committed to helping you succeed.
Best wishes,
Frances from Birdie
Birdie app is easy to use
Birdie app is easy to use. You receive shift reminders a day before!
22. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Wilson,
We really appreciate your kind words and support. Thanks for being a wonderful customer!
- Frances from Birdie
Satisfied with the app
21. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Omolayo,
We're so happy to hear you're having a good experience with Birdie. Your support is greatly appreciated! - Frances from Birdie
Love the set up but can't understand…
Love the set up but can't understand why we have to record tasks twice. It just adds more time on visits and also. Clients think we're on our phone texting instead of spending valuable time conversing with them.
21. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Claire,
Thank you for the review! We’re really glad to hear you love the set-up. I’m sorry to hear you’re having some trouble r.e. recording tasks twice - you shouldn’t have to do that so I would recommend checking in with our support team, or making sure the visit plans haven’t been put in twice. Thanks again Claire - hope this situation is resolved for you soon!
Best wishes,
Frances
Generally a good app
Birdie is a good app generally. I've had no major problems using it. It can be a little annoying sometimes as the tasks can double book and repeat what you've already covered.
21. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Chris,
Thank you for the positive review!
I'm sorry you're sometimes having to record tasks twice - I'd recommend contacting the support team about this!
Best wishes,
Frances from Birdie
I love my cleaning job at Granthams I…
I love my cleaning job at Granthams I like to keep it clean x tidy for Kirsty and the team they always are so welcoming to me Patricia southworth
21. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Patricia,
We're so grateful for your feedback. It's our pleasure to serve partners like you! - Frances from Birdie
All the the care plans and call times…
All the the care plans and call times for clients are easy to understand
21. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Getrude,
Thanks for the great feedback! We're really pleased to hear about the ease-of-use with care plans and call times.
Frances from Birdie
The apps is really easy to access
20. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Oluwaseun,
Thanks for the lovely review. We're glad you're satisfied with our software! - Frances from Birdie
Efficiency
2. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birdie
Hi Dare,
Thanks for the 5* review! We're really pleased to hear you find Birdie efficient!
Frances from Birdie
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