Birchwood Motors Arvostelua 

Excellent purchase and helpful sales team

The service was super excellent, smart, smooth and simple....no hassles!
Walked in, had a chat, inspected 2 cars, made my choice, tidied the paper works, drove off with my new car! Alex was more than supportive. Such a fantastic service.... I am surely coming for another car.

Great service all round .. friendly and prompt - highly recommend

We purchased our car long distance from London, so really relied on great communication and customer service. Morgan, has been brilliant and has kept in contact every step of the way offering help with sorting warranties, tax and delivery of the vehicle. Our car was delivered within 2 days and nothing was too much trouble form the excellent delivery company.

Fantastic service from start to finish. Nothing was a problem and these guys are honest and trustworthy. I will definitely use again if needed and highly recommended.

Excellent experience from start to finish.
The team was professional, friendly and very helpful throughout the whole process.
The vehicle was prepared to a very high standard and the whole purchase went smoothly and stress-free.
I would definitely recommend this company to anyone looking for a reliable car and honest service. Thank you for a great experience!

Amazing service, helpful , polite. The list goes on, birchwood motors made the process swift smooth and easy no fuss no hassle just a simple and easy deal. Thankyou to the team and especially morgan for all the help!

I sold this young lad a car a few years ago , i was impressed the way he dealt with the sale , then a few months later i bought a car off him , i had it for 2 years ,i sold it back to him ,he gave me a really good price for it, it tells me he has really worked hard to get where he is now he is fair and trustworthy if he had a car i liked i would sure deal with him again , good luck mike

Alex was amazing all the way through the process of purchasing my second car. There was no pressure or pushiness when coming to look at a vehicle from any of the staff which is something I do really appreciate. Alex was very kind and helpful when I purchased my Volkswagen Golf. He offered to fix any imperfections and answered all of my questions before I brought the car home which was amazing and the car looks and feels practically new. The process was quick and very straightforward, great company and staff.

Dealing with the absolute gents at birchwood motors has been a pleasure. I part exchanged my 420d for the dream car of mine which was an M4. I was looking at the car for a while so took the plunge and went down, I was offered a reasonable deal for my 420d and wasn't far off the private sale price in my head at the time.
The new M4 was sold to me with an 11 months MOT and warranty for a year (same cost as it would be on a fiesta) for a performance car was a no brainer so paid the extra.

The new M4 is so clean for a 2015 plate and at 30k miles it's only just broken in. Paintwork is immaculate and the spec is something else with the colour combo.

Alex the sales rep introduced me to the car, went through the extras and let me start it up on Sunday evening (26/10/2025). After agreeing to the deal on the Tuesday (28/10/2025) I had the car by the Friday (31/10/2025). After calls with Morgan (director) and Alex (salesman) they held the car for 2 days for me so I could get the funds, transfer private plates, sort tax and sort insurance out by the Friday.

Honestly down to earth men who are striving in the motor trade down there at Birchwood Motors ltd. Their service, politeness, willingness to be patient and making the exchange swift is exceptional, second to none.

Had the car a week and beaming from ear to ear. Absolutely made up with the car, possible deals in the future could be on the cards as I was so impressed.

5 ⭐ #Mphwoar

Thanks all involved.
Mark Harris

This has got to be one of the best car sales in Cardiff.The sales team look after you and give great service.The vehicles are presented to the very best valeting and are presented well.The part exchange price given is the highest around many of the garages.

I used birchwood Motors this week to part ex a car for a new one. They were great, Conor who I dealt with couldn't have been more helpful and was great at communicating and helping me organise collection etc. Would happily buy from. Them again, top work

Very friendly and helpful staff, the whole experience was very smooth And staff weren't pushy at all, gave me time to come to a decision naturally.

I saw a vehicle on the website and went to view it. I was able to test drive the car there and then. There were a couple of minor issues which I identified. Those were sorted to include brand new rear discs and pads and the vehicle was serviced. All round the service from Alex was excellent and I am very happy with my purchase, which was seamless. Also what I liked was there was no hard sell and I wasn’t pounced by a member of staff as soon as I set foot on the forecourt. I was free to wander and browse their stock. Would definitely take a look at their stock next time I come to change.

Whilst in the middle negotiating a prospective purchase, the plug was pulled on me by them. No notification to me of such ,I found out that the purchase price had been hiked up 600 pounds by revisiting the web page. I would have expected notification of this, but to keep me out the way this is what they did.
Customer service and respect is lacking
Be careful of negotiating with them.

Initially only looking to purchase one car but we ended up buying two! The process was seamless from start to finish! We did have 1 or 2 problems but this was dealt with so quickly and professionally by Alex who kept us updated along the way. Alex was super helpful and knowledgable. Would definitely recommend and will be back in the future.

Staff professional and well informed. Everything done in a speedy and efficient manner, no false promises or pressurised sales tactics. Vehicle purchased at a fair price and in excellent condition.
Would recommend and will be returning in future.

Bought a Toyota Hilux from Birchwood motors and I have got to say I have received a 1st class service from them from start to finish
Very pleasant and helpful staff that go out of their way to help
Thanks will definitely use these guys in the future

Experience of buying a car from Birchwood Motors was quick and simple. Alex was helpful and the whole process couldn't have been easier.