BINIBAMBA Arvostelua 

Hannah was wonderfully patient with me resolving a bundle order mistake and amending it... I sent a series of frantic emails changing / swapping items in a postpartum frenzy! The customer service is faultless.

I cannot wait to receive my beautiful goodies for my little boy.

The quality of the personalised item (merino wool vest) was unfortunately quite poor especially considering the price. Threads sticking out of the personalisation and wool pieces loose and some patches even falling off. There was certainly no quality control / management of the item. I love the brand on social media and their mission overall, but I am not sure I will purchase again as it seems like they don’t have proper quality control. The Charlie Crane rocker was amazing but I understand this is a collab and the product is not made by Binibamba.

I have ordered a number of products from Binibamba and they are beautiful. I have also been in contact with customer service before and they are so helpful. It really does feel like you’re working with a small business that really cares about their customers.

I dealt with Hannah from customer services after an issue arose with one of my binibamba purchases. She provided excellent customer service, I wouldn’t hesitate to recommend.

I needed to contact customer services and they contacted me immediately; the service was amazing - generous with their time and kindness. Thank you.

Obsessed with the Quality! 5/5 Stars
I am absolutely thrilled with my recent purchase from Binibamba! I purchased the moon puffmuff alongside the cloud booties and the cloud snuggle suit.
The quality is immediately obvious—the sheepskin is unbelievably luxurious, thick, dense, and soft to the touch.
After a brief concern about shipping, the parcel arrived today as a complete and wonderful surprise. Fantastic, premium product that is absolutely worth the investment! Highly recommend.

Very responsive and helpful! Thanks, Hannah!

The incredible Hannah, from Customer Service not only rectified MY error regarding a pre-order item but she went out of her way to ensure my order arrived in time before my travels. This is what sets businesses apart. Quickly handled and quickly resolved. I cannot rate the service or products more favourably. A very happy customer.

These Binibama items have such a luxurious feel! I treat my baby (and myself!) to something new every so often! We have the snuggler, puff muff, and buggy gloves! Brilliant for Irish weathee and I know I'll pull them out year after year!

Amazing customer service 🥰 and fast shipping

I accidentally ordered the wrong colour as part of a bundle. Customer support were beyond helpful to exchange the colour for me and make sure I still got it for the bundle price. The quality of the products is the absolute best, my daughter loves being all cosy in her puffmuff.

Just kind words for this company! Perfect customer service (Hannah super nice and quick to respond) The products are definitely worth the price! I will recommend it and buy some cozy stuff again.

My delivery was scheduled with Royal Mail, they were appalling but the Bini customer service team, in particular Hannah, were exceptional in getting the parcel to us.

The puff muff and mitts were well worth the wait. They have exceeded our expectations. The quality of the product is outstanding it looks and feels sensational. I highly recommend this product.

Very good service from start to finish.
I have purchased a few items from Binibamba recently and I have been so happy with the quality of each item.

Such a lovely company - the quality of the clothing is second to none - true luxury for your bay.

To top it off customer service is impeccable - would thoroughly recommend to anyone and everyone!

Don’t use them if shipping abroad. Over a month has passed since I placed an order to Netherlands and the item has not turned up and they refuse to refund me.

Similar reviews on her seem to suggest same issue.

Appalling customer service.

Ordered a snugglesuit and realised after I had ordered that the colour I had ordered was on pre-order and going to be shipped after my babe would have arrived. I gave it a punt and emailed asking about the possibility of changing for a colour-way they’d be able to ship quicker and had a response from Hannah in Customer Service in just over an hour saying the order had been amended and would be shipped later today. Truly cannot fault it! It was my muck up and they rectified it so quickly and with no fuss at all. Also can’t speak highly enough of their products. I already have the sheepskin liner that I used with my first and it’s still in amazing condition to be used for my second. Cannot wait to receive the suit. 10/10!

I was disappointed when my item arrived with a defect - but Binibamba sent me a replacement in record time, and before the original had even got back to them! Fantastic service and lovely, lovely clothing. Thanks guys.

The best customer service I’ve had from a baby brand! One of the snugglers I had ordered had a slight mark on the back. I reached out and Hannah got back to me incredibly quickly, even on a Sunday. She ensured my return was processed quickly, and a replacement was sent. The quality is amazing, and Hannah even included free gifts for my little ones. I’ll be purchasing more!

I love this brand, it’s been my go to for ages for newborn gifts :)