Ordered a chest of drawers but quickly had to cancel and requested a refund (£180) Cannot speak to anyone, Live Chat doesn't work - though initially got email replies. Then delivery guys call to a... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Ordered a chest of drawers but quickly had to cancel and requested a refund (£180) Cannot speak to anyone, Live Chat doesn't work - though initially got email replies. Then delivery guys call to a... Näytä lisää
Yritys on vastannut
When our small sideboard arrived, there were two of piece number 6 when one of them should have been a piece 5. My heart sank as I’d seen other reviews of people having communication problems. However... Näytä lisää
Yritys on vastannut
The bedroom furniture I bought was great, it was easy to put together on my own with clear instructions. The delivery timescale was just a couple of days which is unusual but nvery much appreciated... Näytä lisää
Yritys on vastannut
Great service from ordering to delivery. The Avon 2 drawer coffee table is a fantastic buy very well made and easy to put together. Anyone with DIY skills will find it easy to put together . Th... Näytä lisää
Yritys on vastannut
Yrityksen kirjoittama
Our team handpicks every product with care, working directly with reliable suppliers so you get furniture that lasts. We're proud of our customer reviews and work hard to make every experience a positive one - from browsing right through to delivery and beyond.
Every order comes with free express delivery to UK Mainland, dispatched from our UK warehouses Monday to Friday. If something isn't quite right, our 30-day no quibble returns policy has you covered.
Our customer service team is available onday to Friday, 8am–4pm. Catch us on live chat (8am–3pm), drop us an email at support@bigfurniturewarehouse.com, or request a callback at a time that suits you.
Whether your upgrading your Bedroom or your Garden, we're sure to have what you're looking for! If we don't, drop us a message! We're always on the lookout for new product ideas.
Suite 206, Empire Business Centre, 2 Empire Way, BB12 6HH, Burnley, Yhdistynyt kuningaskunta
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Product was delivered on time and all parts were correct and easy to assemble although there was a lot of them!

Vastaus yritykseltä Big Furniture Warehouse
Had no problem from ordering to delivery, well updated information throughout the transaction.

Vastaus yritykseltä Big Furniture Warehouse
Great company great item and super prices, customer services were extremely helpful

Vastaus yritykseltä Big Furniture Warehouse

Vastaus yritykseltä Big Furniture Warehouse
Great customer service order arrived on time good quality.

Vastaus yritykseltä Big Furniture Warehouse
Good communication. Speedy delivery. No missing pieces. Good quality furniture and good instructions to assemble.

Vastaus yritykseltä Big Furniture Warehouse
Very happy with the product. Poor communication with regards to deliveries. After two deliveries I was assured I would receive details of my replacement delivery so I could arrange for someone to be home but this did not happen. I understand delivery is free but I would rather the option to pay if it means I am available to receive my order.

Vastaus yritykseltä Big Furniture Warehouse
Not ever shopping here again, largely because of the courier they use. DX delivery were awful! Firstly, you can’t actually track the delivery properly and they don’t give you a window, or any info on when it will come except a rough day. So that’s fun! They took it once to the wrong place and sent it back claiming I’d put the wrong address down (I hadn’t, they messed up)- didn’t bother to try to call me or anything though. Second time I waited in all day yet again for them, only for them to take it back again claiming they couldn’t access my property to deliver (there’s a gate at the entrance to my block of flats, all they had to do was buzz my flat and I’d let them in but they didn’t bother even trying, just waited by the gate hoping someone would pass by then left). Third time, I left a hair cut early as they again didn’t give me a time slot, but called to say they were on their way- as it had been such a mess so far (doubt they’d have bothered calling if I hadn’t complained) and they got lost so I had to direct them. And to top it all off, when I asked the two able-bodied young men to help me take my order up a single flight of stairs (I’m 5’4”, young woman and the order was taller than me and very heavy) they said no, it wasn’t their job! I mean I get that, but after the absolutely dreadful service so far they could have been at least slightly helpful. I don’t live in a hard to find place, multiple other delivery drivers have found it without issue.
The instructions weren’t super easy to follow, but I got there and the final product is decent. Although it was a white wardrobe and it had some scuff marks and slight damage which wasn’t great.
The company have been moderately helpful, they have called me when I’ve requested a call back and have been apologetic (this and the decent finished product are why they have 2.5 stars from me) but honestly it has been pretty poor from start to finish.

Vastaus yritykseltä Big Furniture Warehouse
My purchase was absolutely lovely very pleased with it . It arrived on time and in perfect condition could not ask for better than you .

Vastaus yritykseltä Big Furniture Warehouse
Not the best so far . Ordered some furniture and they sent the wrong item . I have been in touch but the issue still isn’t resolved.

Vastaus yritykseltä Big Furniture Warehouse
Bargain!
Was able to reserve an out of stock item on pre order (unlike other retailers selling same item) and cheaper too!
Delivery was a little later than expected but customer services replied very promptly with the requested info.

Vastaus yritykseltä Big Furniture Warehouse
Couldn't recommend enough. Quick delivery excellent product and great customer service. Will be ordering again.

Vastaus yritykseltä Big Furniture Warehouse
Very good customer service. They have helped me every time I emailed them. Always giving options regarding the issue. So helpful

Vastaus yritykseltä Big Furniture Warehouse
Super fast delivery and very happy with quality of sofa bed for the price, very impressed

Vastaus yritykseltä Big Furniture Warehouse
Great dining chairs. Needed a link to the delivery company to track parcel as only had tracking number and didn't know which Company was being used. found the company was DX and collected our chairs from them instead of waiting for delivery.

Vastaus yritykseltä Big Furniture Warehouse
Best price we found for literally the same item from other retailers. Really easy to order and came with good item description. Delivered within 48hrs and boxed really well so not damaged. Really good instructions on how to build but just go careful as sometimes the holes do not match up when installing/building the furniture. Says can build within 30mins but please take your time.

Vastaus yritykseltä Big Furniture Warehouse
Units delivered as stated.
Instructions were fine even converted from right opening door to left opening.

Vastaus yritykseltä Big Furniture Warehouse

Vastaus yritykseltä Big Furniture Warehouse
The garden chairs and table I ordered were better than shown in the photos.
The quality is first class sturdy and so well made.
The mosaic tiles are really gorgeous.
Love the way you can fold the chairs for easy storage.
Chairs are very comfortable.
The price for the set was very good value.
Also really well packaged.
Thank you.

Vastaus yritykseltä Big Furniture Warehouse

Vastaus yritykseltä Big Furniture Warehouse
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.