Im a professional Bike Mechanic. My regular supplier was out of the Italian Threaded Shimano Ultegra Bottom Bracket. Google helped me find one at Bikes on Line and it was a bit cheaper than my regular... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The whole experience with BikesOnline has been seamless. Ordered online Saturday, had the bike assembled by Wednesday. Bike arrived securely packed and complete with everything needed for the simple... Näytä lisää
Yritys on vastannut
So far incredible customer service! Ordered the Helios A7X and it arrived to my address in Sydney within 2 days. Well prepared bike and great value for money. Slight issue with sizing and Brad was inv... Näytä lisää
Yritys on vastannut
Good luck if you have a warranty claim with this business. You'll end up talking to a call centre and receiving emails from a bot asking you to jump through hops. First they want photos which is fai... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Direct to Consumer Pricing - Ride More For Less! Why buy from BikesOnline? Our bikes are often 20% to 40% cheaper than comparable bikes in the market, and that is due to our direct to consumer business model. We source high-quality bikes from the manufacturer, cut out the middlemen and pass on the savings to you - where they belong. Add to that our fast delivery and local support, you can rest assured knowing you are getting the best deal on your new bike.
Yhteystiedot
13/25 Frenchs Forest Road E, 2086, Frenchs Forest, Australia
- 02 8599 2209
- https://www.bikesonline.com.au/contact-us/
- bicyclesonline.com.au
4,4
Erinomainen
275 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 42 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Dismissive and argumentative customer…
Dismissive and argumentative customer service, email reply is from cell bikes, google reviews still stand for cell bikes in NSW now closed, and they speak for themselves. I was hesitant to buy from bikesonline and after my experience with them relieved I didn’t follow through. I left feedback regarding poor customer focus and short replies through a feedback survey. I then received an email from the person handling my ticket saying sorry for your experience if your expectations were too high!? No ownership or actual listening to what feedback I’d already given, just lip service. Do yourself a favour..
25. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Dear Adam,
Thank you for taking the time to share your experience with us. We apologize that your interaction with our customer service team did not meet your expectations, and we're sorry for any inconvenience or confusion this may have caused.
At BikesOnline, we value all feedback from our customers, as it helps us improve our services and provide better support.
We want to clarify that while Cell is a brand that we carry, BikesOnline manages all aftersales and warranty cases for them. The representative you spoke with should have used their BikesOnline email account when responding to your order cancellation, and we understand how this miscommunication could have caused distress.
We're sorry if our previous responses came across as dismissive or argumentative. We assure you that this was not our intention, and we appreciate you bringing it to our attention.
We would be grateful for the opportunity to serve you better in the future. If there's anything we can do to make things right, please don't hesitate to reach out.
Thank you for considering BikesOnline.
great tyres at affordable price
great tyres at affordable price. the delivery was quick and efficient. would definitely use this company again
3. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Good customer service
Good cuatomer service, easy to follow instructions and good and best value for your money product
16. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks for the great review! We’re really glad you found the instructions easy to follow and that you’re happy with the value and service. That’s exactly what we aim to deliver.
When you’re ready to add a few extras or upgrades, check out our Parts & Accessories. There’s plenty of quality gear at great prices to keep your ride performing at its best.
Enjoy the ride and thanks again for choosing BikesOnline! 🚴♂️
Exceptional customer service.
We have had many dealings with BikesOnline over the years and on every occasion, it is a very pleasant experience. The customer service you receive is next to none and their bikes and accessories are of quality standard and are competitively priced. For these reasons and many more, is why we would not hesitate in recommending this company to anyone.
28. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks so much for the kind words and continued support. It means a lot to know you’ve had such consistently good experiences with our team and products over the years. We really appreciate the recommendation.
When you’re ready for some fresh gear or upgrades, check out our Parts & Accessories. We’ve expanded the range to offer even more quality options at great prices.
Thanks again for riding with us and for being part of the BikesOnline community! 🚴♂️
Vastaus yritykseltä BikesOnline.com.au
Thanks for the review! We’re glad to hear you’re happy with everything. That’s what we like to hear.
When you’re ready for a few upgrades or new gear, check out our Parts & Accessories. There’s plenty to keep your setup running smooth and looking sharp.
Enjoy the rides and thanks for choosing BikesOnline! 🚴♂️
Very easy to order and very quick…
Very easy to order and very quick delivery keeping you up to date with emails and tracking
22. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks for the great feedback! We’re glad to hear the ordering process was easy and that your delivery arrived quickly with clear updates along the way.
When you’re ready to add some extra gear or upgrades, check out our Parts & Accessories. We’ve got a growing range to make your next order just as smooth.
Enjoy your rides and thanks for choosing BikesOnline! 🚴♂️
Liars & Dodgy Business
Liars, dodgy and terrible customer service.
Don’t waste your time or money.
Ordered a helmet online as a gift in Oct 22, I returned by courier with tracking number in December 22 as incorrect size.
Asked to exchange and never received replacement. Asked for a refund and haven’t received it, although they tell me it’s been refunded nothing has come through.
Liars, dodgy business and time wasters.
30. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
We are sorry to hear that your experience with us was not satisfactory. Our goal at BikesOnline, is to provide all of our customers with a positive experience and ensure that they are satisfied with their purchases.
We apologize for any inconvenience caused by the delay in exchanging your helmet or processing your refund. Our team strives to handle all customer inquiries in a timely manner, and we regret that we fell short in your instance.
Upon reviewing your case, we found that we did not record the return of the helmet you sent back to us in December. We appreciate you providing the tracking number to confirm that it did indeed arrive. We are committed to providing our customers with a hassle-free experience when returning items, and we apologize that your recent experience did not meet our usual high standards.
We want to assure you that we are taking your feedback seriously and will be reviewing our return and exchange processes to identify areas where we can improve and provide our customers with the best possible service.
Lastly, we can confirm that we have processed the full refund of your purchase on February 28, 2023, issued via the original payment method made. We apologize for any inconvenience caused and appreciate your patience and understanding throughout this process. If you have any further concerns or inquiries, please do not hesitate to contact us.
Best regards
BikesOnline
Friendly, knowledgable and quick!
Brad was super friendly, knowledgeable and made the whole experience similar to being in-store. He checked my measurements against stock he had in the office to make sure everything fit and answered every question I threw at him. Placed my order and was riding my new bike within the week. Couldn’t sing enough praises to the team there!
23. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks for the awesome review! We’re really glad Brad could help you find the perfect fit and make the process feel like an in-store experience. It’s great to hear you were out riding your new bike so quickly.
When you’re ready to add a few extras or upgrades, check out our Parts & Accessories. We’ve expanded the range to make it easier to get everything you need in one place.
Enjoy every ride and thanks again for the kind words! 🚴♂️
Don't buy a Mountain Bike Online
Purchased two Ananconda Daytona 29ER bikes, total FAIL but provided myself and son plenty of opportunity to learn about how MTB works and to repair, purchased 2022 Polygon T8 in October 2022 as replacement bike with great expectations, bike looked terrific and was much better built, unfortunately Polygon T8 has been another nightmare, Dropper post failed after first month, few months later SLX derailleur snapped while riding up a hill on local street (Shimano claim derailleur not set up correctly and why failed, though was working perfectly prior to failure) plus has a few other faults creeping in, my best comparison would be like buying a Chinese thumpster motor bike vs Yamaha or Great Wall vs Nissan, my son loves riding his bike, but after purchasing two bikes online would never go down this path again as bike is OFF the road to long trying to sort out issues / repairs and they will try and pass the buck saying your fault as did not set up correctly or riding style caused the problem, just been a very poor experience that has left myself and son very frustrated, I just want for my son to have a reliable bike so son can go riding and I am not always having to fix something, his mates have a few Trek's, Rocky Mountain and a few Giants, all going with not a problem, the Polygon T8 for mind is a pavement princess, take it offroad and it's going to break and to that also the brakes are a real let down, do yourself a favour, spend few extra dollars and get a Giant or Trek from your local bike shop, helps them and will be much better for your mental help in the long run as can get bike quickly fixed and going again.
9. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thank you for taking the time to share your experience with us. We apologize for the issues you have encountered with the bike you purchased and for any frustration this may have caused you and your son.
We understand that buying a bike online can be challenging, and we regret that we did not meet your expectations.
We have submitted a warranty claim to Shimano on your behalf, but unfortunately, it was not approved. Shimano's findings indicate that if the expensive side of your bike experiences impacts, the derailleur hanger is likely to bend first. If the bent hanger is not fixed, it can cause the derailleur to shift into the spokes, leading to the issue you experienced. We empathize with the situation, and as a resolution, we offered a discounted price for a replacement derailleur. Please note that since this is not a manufacturing fault of Polygon, the outcome would have been the same if this happened with another brand, such as Trek or Giant.
We understand that could have been a frustrating experience for you and your son, and we regret that we were unable to resolve the issue to your satisfaction. We take all customer feedback seriously and will continue to work towards improving our products and services.
Brad Prescott = legend!!
I have two words that has made my experience with BikesOnline a brilliant one.... Brad Prescott!!! I had back surgery last year and was just getting back into riding and wasn't sure about what type of bike to get and was also a little nervous about purchasing a bike without being able to see and feel it in a shop. But Brad helped me out incredibly well. His knowledge, expertise, friendly nature and willingness to help is just second to none. I will be recommending BikesOnline to many people!! If only there were more Brads in the world!!
18. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
What an incredible review! We couldn’t agree more, Brad Prescott truly is a legend. We’re so glad he could help you find the right bike and give you the confidence to get back into riding after your surgery. It’s great to know his care and knowledge made such a difference.
When you’re ready to add a few upgrades or new gear, check out our Parts & Accessories. We’ve got a growing range to keep your rides smooth and enjoyable.
Wishing you many great rides ahead and thanks again for the amazing feedback! 🚴♂️
All round great experience.
All round great experience.
Bike delivered within 24 hours, in great condition and very easy to put together. So happy with my experience and my purchase
14. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks for the great review! We’re glad to hear your bike arrived so quickly and that setup was nice and easy. Awesome to know you’re happy with the whole experience.
If you’re ever after a new bike or looking to upgrade, book a quick call with Brad and his team. They’ll help you find the perfect fit for your next ride.
Enjoy every kilometre and ride safe! 🚴♂️
Awesome
Great delivery time and unreal value for your hard earned cash.
27. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks for the great feedback! We’re glad your order arrived quickly and that you’re happy with the value. Nothing beats getting quality gear for your hard-earned cash.
If you’re ever in the market for a new bike, book a quick call with Brad and his team. They’ll make sure you find the perfect fit.
Enjoy the rides and thanks for choosing BikesOnline! 🚴♂️
Top value and a no problems fast…
Top value and a no problems fast delivery.
10. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
They sacrifice quality for cost
Bought a bike in July and the communication was great - prompt replies and willing to negotiate a great price. Unfortunately, everything went downhill from there and I needed to replace FOUR parts on the bike before it was able to be ridden.
The shipping process was a nightmare: my bike could not be tracked once it went to the shipping companies private courier and the courier was uncontactable so I had no idea where my bike was, and given it was two days late this was quite stressful. I contacted Bikes Online who gave me online store credit for this.
Once the bike arrived and was set up, I discovered that a screw on the dropper lever was rounded out so could not be adjusted. I sent photos to Bikes Online who sent a replacement lever to be installed and covered the cost of installation. Once this was fixed, I then found that the lever itself was incredibly stiff and not usable - the dropper cable and housing was bent and kinked which was preventing it from sliding smoothly. Additionally, the seat post clamp cracked despite me using a torque wrench and not applying more torque than indicated in the installation manual. Again, Bikes Online sent replacement parts and covered costs of installation.
It took me TWO MONTHS to get a brand new bike ready to ride. For a brand new product I think that this is unacceptable. Any attempts to raise my concerns with the warranty team have been met with store credit offers and the like, but I think that is a Band-Aid solution.
Be aware that, if you buy a bike from Bikes Online, they are sacrificing quality control to get prices down and, yes, will cover repairs under the warranty period but this will be time consuming for you.
I would never buy from Bikes Online again, and would see a local bike store to ensure you are getting a higher quality product.
3. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Good Afternoon Timothy,
Thank you for sharing your buyer experience with us.
We are really sorry to read you had issues with both the delivery and the functionality of your bike straight out of the gate.
Not at all what we want or aim for as you would imagine.
Direct Freight Express, our selected courier, uses a further contractor to deliver bikes in some remote areas.
Unfortunately, when the bike is handed to a private company, the tracking is not updated anymore until the delivery is finally made.
This is not optimal; we totally agree with you but do have a limit to what we can do about it sometimes sadly.
Good old Australia is a big place and trying to deliver to every corner of it does sometimes prove quite challenging.
This issue has been communicated with Direct Freight Express and we are awaiting answers to see where they too can improve.
We are in regular contact with our freight partners and product teams with the goal to continually evolve our products and our services.
So, when it does go pear shaped like this it's really valuable for us to know.
We absolutely share in your frustrations Tim and always try and do our best to compensate our clients when issues of any kind occur.
Particularly with stuff like this when through our lens you copped a whole lot of bad luck at nearly every turn.
Thankfully, your experience (which was average!), we are happy to say is NOT the norm.
Thank God for that too otherwise we might have to change tack and start selling pumpkins!
Tim, mate we do hope you come back to the Bikesonline fold one day and again thank you for bringing this experience to our attention so we can get to work on it.
BikesOnline helpful staff!
Thanks to Bikesonline helpful staff, the experience was smooth from the start to the delivery driver handing me my bike. Thanks!
15. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Bought a new set of tyres
Bought a new set of tyres, grips and tubes, all 3 products are fantastic.” Here within 4 days
17. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
good product
installation little tricky with ebike back tyre, working well though, no punctures over some sketchy areas.
17. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Very pleased with my purchase and the…
Very pleased with my purchase and the help I received from Bicycles online to get me the right bike for my needs.
15. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Don't be afraid of buying a bike online
I ordered the bike on a Sunday and received it on Thursday. It was exactly as expected and would highly recommend them. I have never ordered a bike online but wouldn't hesitate to do so again from bikes online.
The range of accessories is pretty good but could be more extensive.
14. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks for the great review and for taking the leap to buy your bike online with us. We’re really glad to hear the process was smooth and that your bike arrived just as expected.
You’re spot on about accessories, and we’ve got good news. Our Parts & Accessories range has grown a lot since then, with heaps more options now available to complete your setup.
Enjoy every ride and thanks for recommending us! 🚴♂️
It was a warranty replacement
It was a warranty replacement. Yes it arrived fast without any argument. But still not having a store to go back to is annoying and having to find another store to install and getting reimbursement is frustrating
22. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BikesOnline.com.au
Thanks for the honest feedback. We’re glad to hear the warranty replacement arrived quickly and that the process itself was smooth. We completely understand the frustration of not having a physical store to visit and appreciate you sharing how that felt.
We’re always working to make online warranty support faster and simpler. If you ever need accessories or parts in the future, our expanded Parts & Accessories range makes it easier to get what you need delivered straight to your door.
Thanks again for your patience and for giving us the chance to make things right.
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