Their delivery drivers are consistently worse than any other service. They're always at least 30 minutes late, usually longer. And basically every other order they bungle. Four orders ago, they left... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Beyond has the best customer service of all the platform that I have come across. I love the fact that when I call them for something, they know me right away without having to ask me informations abo... Näytä lisää
Yritys on vastannut
Roxanna was great help with my issues, she handled my concern promptly and I am happy with resolution.
Yritys on vastannut
Beware — this restaurant charges a transaction fee for online pickup orders! I had no idea until after I placed my order. If I’d known, I would have just called directly and saved the extra cost. Ev... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Beyond Menu helps independent restaurants get found online, get chosen by hungry diners, and turn first-time customers into regulars. Running a restaurant is hard work. The digital side shouldn't make it harder. Most owners don't have time to manage online ordering, review responses, Google listings, and marketing campaigns on top of everything else. Other delivery apps take a cut of every order and put their brand between restaurants and their customers. Beyond Menu takes a different approach. We give restaurants their own direct online ordering, so owners keep more of every sale and stay connected to the people they serve. Our AI upsell technology helps increase order values naturally, suggesting items diners actually want. We manage reviews, optimize menu descriptions, and keep Google Business Profiles accurate and up to date, so restaurants show up when nearby diners search for their next meal. Loyalty programs and email and SMS campaigns bring customers back again and again. Everything works together. Ordering feeds reviews. Reviews feed visibility. Visibility feeds orders. Owners see it all from one simple app, without needing to be tech experts. For diners, Beyond Menu is a straightforward way to order from local restaurants you love, knowing more of your money goes to the people cooking your food. We win when restaurants win. No confusing pricing, no nickel-and-diming, no fine print. Just a partner that handles the digital details so owners can focus on what they do best: running a great restaurant.
Yhteystiedot
115 Perimeter Center Place, 30346, Atlanta, Yhdysvallat
- 630-776-3590
- info@beyondmenu.com
- beyondmenu.com
3,2
Keskitasoinen
67 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 68 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Delivery drivers always late & often give the wrong order
Their delivery drivers are consistently worse than any other service. They're always at least 30 minutes late, usually longer. And basically every other order they bungle. Four orders ago, they left it at someone else's house during pouring rain (no clue whose, even though I went out in the downpour to check my closest neighbors porches). Two orders ago they had picked up the wrong order from the restaurant. And this time they gave me someone else's order from a totally different restaurant. Their customer service department sucks, their only recourse is to reorder the food that was already late.
Tl;dr: Don't use BeyondMenu unless you LIKE having to call support to complain so that you can get your food at least 2 & 1/2 hours late. Any time I order, I'm rolling the dice that I won't eat until 11. At least this time the restaurant didn't close before the support worker decided to call them to reorder my food.
10. lokakuuta 2026
Oma-aloitteinen arvostelu
They make sure both the customer and…
They make sure both the customer and the restaurant are informed about order
8. lokakuuta 2026
Vastaus yritykseltä Beyond Menu
Hi! Thank you for your kind words. We believe that clear communication is key to a great experience, so it’s wonderful to hear you appreciate how we keep everyone in the loop. We always aim to make sure both our customers and restaurant partners feel supported throughout the entire process.
Your feedback really means a lot to our team. If there’s anything else we can do for you, please don’t hesitate to reach out to us at info@beyondmenu.com or (630) 776-3590.
Thanks again,
The Beyond Menu Team
Vastaus yritykseltä Beyond Menu
Hi Asad! Thank you so much for the 5-star rating. We’re thrilled to hear that you had such a positive experience with our customer service team. Providing top-notch support is a huge priority for us, and your kind words are a great boost for everyone here.
We look forward to serving you again soon. If there’s ever anything we can do to make your experience even better, feel free to contact us at info@beyondmenu.com or (630) 776-3590.
Best regards,
The Beyond Menu Team
With the booster package we have stable…
With the booster package we have stable revenue of 3500 from Beyond Menu
1. lokakuuta 2026
Vastaus yritykseltä Beyond Menu
Hi Mohammad! Thank you so much for sharing your success! We're thrilled to see those numbers and even happier that the booster package is making a real difference for your restaurant. Our goal is always to help our partners thrive, so hearing this really makes our day. If there’s anything else we can do to support your growth, please reach out to us at info@beyondmenu.com or (630) 776-3590.
Thank you!
The Beyond Menu Team
Worst delivery person of all time.
This was my first time ordering online from this restaurant website. I did not order from BeyondMenu.com website but somehow, it went to them for the delivery. For the delivery I gave a very good specific delivery instructions since I am in a clinic that has 3 different entrances. My food was expected for delivery by 12:06 pm for lunch but my delivery didn't make it here til 12:55. Delivery driver told me my address took him/her to the parking lot which was right as it was parking lot of my job that the food is to be delivered to. He/she kept texting and complaining my address was not right. After so many attempts of going outside to find the driver to get my food I ask the driver why isn't he/she coming out of his/her to bring my food in and I have to keep running out there looking for him/her when I didn't even know what car he/she was driving. This was a waste of my time for my lunch and after couple attempts my coworker ran outside through a different entrance door and found the person in his/her car and also the person didn't speak english or understand so that explains that even though I gave specific easy instructions to find my suite that driver did not know how to read or understand so that's why it went like this. Obvisiously if they can't read or understand english how are they supposed to find the person and aren't they supposed to come out of their car to come deliver the food to the ordering person. Do they not know they are supposed to come out and deliver it and not sit in their car and text the person to come out to parking lot to get their food. Why would I tip a delivery person if I have to go out there to grab my food. Worst delivery driver, couldn't communicate with me and worst customer service.
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Beyond Menu
Hi Poo, we are sorry to hear about the experience you had with your lunch delivery. We know how limited lunch breaks can be, and having to hunt for your car in a parking lot is definitely not the experience we want for you. We would really like to look into what happened with the driver and the communication breakdown you described. Please reach out to us at info@beyondmenu.com or (630) 776-3590 so we can get a few more details and make sure your feedback is addressed properly with our delivery team.
Best regards,
The Beyond Menu Team
Roxanna was great help with my issues
Roxanna was great help with my issues, she handled my concern promptly and I am happy with resolution.
1. lokakuuta 2026
Vastaus yritykseltä Beyond Menu
Hi Guru's Kitchen! Thank you for the wonderful 5-star review! We’re thrilled that Roxann provided the prompt and helpful support we strive for. It’s a pleasure to have you as a partner, and we’re glad we could get everything sorted out for you. If you ever need anything else in the future, please don’t hesitate to reach out to us at info@beyondmenu.com or (630) 776-3590. We’re always happy to help!
Thank you again,
The Beyond Menu Team
The associate was very kind and courteous
The associate was very kind and courteous. They resolved my issue fast.
16. syyskuuta 2026
Vastaus yritykseltä Beyond Menu
Hi! Thanks so much for the 5-star review! We’re thrilled to hear you had such a positive experience with our support team. Getting things resolved fast while staying courteous is exactly what we aim for.
We appreciate your support and are always just a message away at info@beyondmenu.com or (630) 776-3590 if you need us again.
Thank you!
The Beyond Menu Team
The staff are enthusiastic and patient.
1. syyskuuta 2026
Vastaus yritykseltä Beyond Menu
Hi Jenny,
We really appreciate you taking the time to share such kind words about our staff! Our team takes great pride in being patient and helpful when assisting our community, and reading feedback like yours truly makes our day.
Thanks again for your support, and remember that we’re just a call or email away at (630) 776-3590 or info@beyondmenu.com if you ever need a hand with anything.
Best regards,
The Beyond Menu Team
Vastaus yritykseltä Beyond Menu
Hi! Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience with our service. Feedback like yours really motivates our team to keep doing our best.
If you ever need anything for future orders, we’re always here to help at info@beyondmenu.com or (630) 776-3590.
Thanks again,
The Beyond Menu Team
We don’t have the mini ordersI don’t…
We don’t have the mini ordersI don’t know why?
28. elokuuta 2026
Vastaus yritykseltä Beyond Menu
Hi Jimmy! Thank you for reaching out and sharing your feedback with us. We understand how important it is to have all your menu options available, and we’d like to help you figure out why those mini orders aren't showing up as expected.
Please feel free to get in touch with our support team at info@beyondmenu.com or (630) 776-3590. We would be more than happy to take a closer look at your menu setup with you and help get things back on track.
Best regards,
The Beyond Menu Team
The customer service agent was very…
The customer service agent was very understanding and considerate when I made the call. She even gave me a call back to update me on the case.
22. elokuuta 2026
Vastaus yritykseltä Beyond Menu
Hi! We’re so happy to hear that your experience with our customer service team was positive! It’s wonderful to know that our agent not only listened but also took the extra step to follow up with you, that’s the kind of dedication we aim for with every interaction.
Your feedback makes a real difference to our team, and we’re so glad to have you as part of the Beyond Menu family. If you ever need anything in the future, don’t hesitate to reach out at info@beyondmenu.com or (630) 776-3590. We’re always here to help!
Thank you!
The Beyond Menu Team
Best customer service of all platform
Beyond has the best customer service of all the platform that I have come across. I love the fact that when I call them for something, they know me right away without having to ask me informations about my business and waste time. I also love that when an order is cancelled from a customer or driver, they call to let me know and ask me about it. Thankfully this is not often. The agents that I have spoken to are all excellent. They are professional and courteous and get the job done as needed. Thank you Beyond. All the other platform should learn from you.
14. elokuuta 2026
Vastaus yritykseltä Beyond Menu
Hi Linda,
Your review truly brightened our day, thank you so much for taking the time to share such kind words! We’re absolutely thrilled to hear that our team has made your experience seamless, from recognizing you right away to keeping you informed about order updates. It’s feedback like yours that reminds us why we do what we do, and we’re so grateful to have partners like you.
If there’s ever anything more we can do to support your business or make your experience even smoother, don’t hesitate to reach out at info@beyondmenu.com or (630) 776-3590. We’re always here to help!
Thank you!
The Beyond Menu Team
Customer service responds to and…
Customer service responds to and handles issues very quickly.
9. elokuuta 2026
Vastaus yritykseltä Beyond Menu
Hi! Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re truly grateful to hear that our team was able to respond quickly and address your concerns effectively. That’s exactly the kind of service we strive to provide every time, and your feedback means a lot to us.
If you ever need anything in the future, our team is just a message away at info@beyondmenu.com or (630) 776-3590. We’re always here to help!
Thanks again,
The Beyond Menu Team
I leave 3 stars because the delivery…
I leave 3 stars because the delivery for the restaurant wasn’t good, but the customer service from Beyond Menu was kind and understanding. I placed an online order at 4:22pm. Delivery promised was 4:52pm. Called restaurant at 4:55 for update, said no driver yet. Called again at 5:31 due to no delivery yet, & was worried about food borne illness, restaurant associate said “driver will be here in 10 minutes.” And I stated I wanted to cancel order due to food borne illness, he said call +1 (630) 776-3590 and hung up. So I called that number to which the representative understood and canceled order, no issues & said I would receive refund within 5-7 business days. However, food was left at my door at 5:41pm even after I canceled. (I have a ring camera). I still left a tip for the driver because I felt bad. However, I ended up throwing away the food because I didn’t want to risk food borne illness. Food ordered at 4:22pm. Suppose to be delivered at 4:52pm, but actually delivered at 5:51pm. Imagine food sitting on counter til delivery pick up, then sitting in a vehicle when temps in phx are 111 degrees in phx. I’m sure food wasn’t edible. I called to cancel order. And she promised refund 5-7 days. Hope they keep their word.
31. heinäkuuta 2026
Vastaus yritykseltä Beyond Menu
Hi Mel! Thank you for taking the time to share your experience with us. We’re so sorry your order faced delays and that the situation left you concerned about food safety. While we’re glad our team was able to assist with the cancellation and refund, we completely understand your frustration that the food was still delivered afterward. This isn’t the level of service we aim to provide, and we’d like to look into this further to prevent it from happening again. Please reach out to us at info@beyondmenu.com or (630) 776-3590 so we can discuss this in more detail and make sure your concerns are addressed properly.
Best regards,
The Beyond Menu Team
Vastaus yritykseltä Beyond Menu
Hi Usman Fallatah! Thank you for recognizing our team's efforts! We pride ourselves on offering professional and efficient support to all our restaurant partners. e appreciate your support and are always a message away at info@beyondmenu.com or (630) 776-3590 if you ever need us.
Regards,
The Beyond Menu Team
good customer service
22. heinäkuuta 2026
Vastaus yritykseltä Beyond Menu
Hi Doner&Gyros,
Your kind words mean the world to our team! We strive to make every interaction with our restaurant partners friendly and productive. If we can ever assist you with your platform setup, just drop us a line at info@beyondmenu.com or (630) 776-3590.
Thanks again,
The Beyond Menu Team
Vastaus yritykseltä Beyond Menu
Hi Masala Fusion Indian Restauran,
Thanks for the fantastic rating! Reading feedback like yours truly makes our team’s day. We appreciate your support and are always a message away at info@beyondmenu.com or (630) 776-3590 if you ever need us.
Thank you!
The Beyond Menu Team
Vastaus yritykseltä Beyond Menu
Hi lpcsupply.com,
Thank you so much for the 5-star review! We are thrilled to hear you had such a great experience with us. If you ever need anything for future orders, we’re always here to help at info@beyondmenu.com or (630) 776-3590.
Thanks again,
The Beyond Menu Team
Very good excellent
22. heinäkuuta 2026
Vastaus yritykseltä Beyond Menu
Hi My Ranch Taqueria very good,
Thanks so much for the 5 stars! We want to be a partner you can rely on day in and day out. We're thrilled that your experience has been so positive, and our team is standing by at info@beyondmenu.com or (630) 776-3590 whenever you need us.
Best regards,
The Beyond Menu Team
Vastaus yritykseltä Beyond Menu
Hi,
Thank you for the wonderful feedback! Providing professional and efficient service to our customers is our top priority, and we’re so glad our team delivered. Reach out anytime at info@beyondmenu.com or (630) 776-3590 if you need us!
Thanks again,
The Beyond Menu Team
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