Would avoid at all cost, they fail to empty your bins when required, after being a customer of theirs for near on 2yrs and given them a hell of a lot chances to rectify there contractual promises... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This company is the worst I have seen They don't deserve any stars Be aware of the contract renewal no warning no phone call to tell you about Renewal we should avoid them they are middle man cu... Näytä lisää
Yritys on vastannut
Absolutely stellar service start to finish. The sales team were incredibly helpful and knowledgeable around what services were available and which ones would be best for me. The Customer Service team... Näytä lisää
Yritys on vastannut
Since making contact with better waste solutions I have dealt with Robbie in Sales & Donna in customer services. Both have been very easy to deal with, even after some small teething problems with th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Jätehuolto
- ja myös
- B2B
Yrityksen kirjoittama
Please note we are no longer actively requesting Trustpilot reviews as we have switched to the Feefo platform. We are committed to deliver a service we are proud of, and Better Waste Solutions is all about just that – giving you a better waste solution, for the long term. We are a waste management service, which means we partner with licensed collection companies in the UK who we trust to represent us and deliver what you expect. Better Waste Solutions offers a range of national business waste services, and if we can’t give you what you need, we probably know someone who can.
Yhteystiedot
Metropolitan House, Longrigg Road, Swalwell, NE16 3AS, Gateshead, Yhdistynyt kuningaskunta
- 0330 390 7540
- csteam@betterwaste.co.uk
- betterwaste.co.uk
3,1
Keskitasoinen
343 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 69 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service provided and very…
Great service provided and very efficient staff who are always friendly and polite.
20. huhtikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good morning,
Thanks for your feedback, it's great to hear how happy you are with our service. Our dedicated Customer Service Team is here to help of you ever need us.
Kind regards,
The Better Waste Solutions Team
Very happy with the service I receive…
Very happy with the service I receive from all the staff at better waste solutions any problems that I have with my waste collection I know a quick phoned call or email to them and they will sort it out and always keep me updated they are very professional and friendly .
20. huhtikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good afternoon Derek,
Thanks for your feedback, it's always lovely to hear from our customers and how they find our service, we know keeping you up to date is important, we're here to help when you need us.
Kind regards,
The Better Waste Solutions Team
Good service from pleasant staff
Good service from pleasant staff. (Katie) Made all the difference. Could have gone direct but decided to trust you.
20. huhtikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good afternoon,
Thank you for your feedback, we're really glad you came to us for your waste services. I've passed on your comments to the team, especially Katie, they've really made their day.
Kind regards,
The Better Waste Solutions Team
Avoid this company
Avoid this company! No customer loyalty. Just out for money!!!!!!
Seems as though the customer is not valued or respected. Everything comes with an additional charge. We are a Small independent business wishing we had never used this company.
12. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better Waste Solutions
Good morning,
I am sorry to hear you feel we have no loyalty or respect for our customers, I can assure you this is not the case at all.
The bin is always your responsibility and it is unfortunate that it has been lost or stolen, however the cost to replace it is passed onto us by the supplier and therefore we need to pass it onto you. You may be able to claim on your business insurance if you need to, however, this would depend on your policy.
We do try our best to help where possible, and I can see my colleague is working with you to find a solution that will meet your needs.
Kind regards,
The Better Waste Solutions Team
Very Helpful service
Very Helpful service, they were able to find me a solution to a waste collection. I had gone direct to a few company's but only better waste solutions had been able to match all the needs of my clients request.
They were also able to find a service at a much more affordable rate than some other company's.
They were always in contact with us, and making sure collections were being completed.
Will definitely be using this service again if we have a need in the future.
5. huhtikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good afternoon,
Thank you for such great feedback, the waste needs of our customers can be very unique and I'm glad we were able to find the perfect service for your client.
We're here to help should you need us in the future :)
Kind Regards,
The Better Waste Solutions Team
Absolutely fantastic
Absolutely fantastic, regular updates. Brilliant customer service, definitely recommend them
13. maaliskuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good afternoon,
Thanks for your great review, I'm so glad to hear you have found our service to be brilliant. I've passed on your kind words to the team, I know they made them smile :)
Kind regards,
The Better Waste Solutions
Great company to work with
Great company to work with. Explained everything they would do and kept me up to date on all things relating to collections. Which meant I never had to worry. Brilliant company.
9. maaliskuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good morning,
Thanks for your great feedback, I'm glad we've helped keep your waste needs worry free, it frees up important time to work on other things. Your kind comments have been passed to the team and we're here to help if you ever need us.
Kind regards,
The Better Waste Solutions Team
Start Up Challenges
I've recently launched a cafe start up and it has been a challenge with business being slow and therefore having to change my schedules, what bins I actually need and also cancelling collections and throughout the process, the support from Sarah Davidson in the team has been exceptional and shows a real care.
3. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better Waste Solutions
Good morning,
Thanks for your great review, I'm glad we were able to help with some of the challenges you've been facing. Sometimes changes are needed when the waste services start, we're here to help guide you through them. I've passed on your kind words, they have made Sarah's day.
Good luck with the new business :)
Kind regards,
The Better Waste Solutions Team
excellent job Kerry
excellent job Kerry! very professional and always available with quick response!
27. helmikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good morning,
Thanks for your great feedback, I'm glad to hear you found our team to be professional and helpful, especially Kerry. I have passed on your kind words, I know they will make her day. We're here to help if you need us.
Kind regards,
The Better Waste Solutions Team
Sorted - Not off to the greatest of starts as…
Not off to the greatest of starts as food waste was not collected as they put the gate code in wrong
Would be good to receive a Whatsapp to say this or a phone call to sort the problem
Now sorted and bins being collected from the right place
20. helmikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good morning,
Thanks for your review, I can see our team are working on this with you and I'm confident this will be resolved for you very quickly and the ongoing service will run smoothly for you.
Kind regards,
The Better Waste Solutions Team
Very efficient service for a good price.
27. helmikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good afternoon,
Thanks for your feedback, it's great to hear you found our service to be efficient, we appreciate how important your waste service is for your business.
Kind regards,
The Better Waste Solutions Team
Excellent Service after a difficult start
After a difficult start to no collection I was able speak with the same operator who was extremely professional and helpful and the issue was resolved.
It was easy getting through to the same person every time rather than have to repeat myself to several staff.
Excellent Professional member of your Team - Kerry
22. helmikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good afternoon,
Thanks for your great feedback, I'm glad to hear you found our team to be professional and helpful, especially Kerry. I have passed on your kind words, I know they made her day. We're here to help if you need us :)
Kind regards,
The Better Waste Solutions Team
Vastaus yritykseltä Better Waste Solutions
Good afternoon,
Thanks for your review, we know good communication is important for our customers. Our Customer Service team are looking forward to working with you.
Kind regards,
The Better Waste Solutions Team
Now much improved
Since early teething problems, service is now running smoothly and regular bin emptying is taking place. Much improved service.
10. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better Waste Solutions
Good afternoon,
Thanks for updating your review, I'm so pleased we were able to sort out those teething problems. Our Customer Service Team are here to help when needed, just let us know if you have any questions.
Kind regards,
The Better Waste Solutions Team
My experience
My experience from start to finish was text book customer service excellence. The staff were great and not at all pushy when they said they were going to do something it was done straight away Debbie is a credit to the team. Thank you for your service Carl
9. helmikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good afternoon Carl,
Thanks for such a great review, your kind word have been passed onto the team, I know they'll make their day. We're looking forward to working with you, please let us know if you have any questions :)
Kind regards,
The Better Waste Solutions Team
Excellent service
7. helmikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good morning,
Thanks for your review, I'm glad to hear you have found our service excellent. Our dedicated Customer Service team are here if you need any help or advice for your waste services.
Kind regards,
The Better Waste Solutions Team
What a great company very very helpful…
What a great company very very helpful have loads of advice on what would be the best for my business and extremely helpful with any questions or concerns
1. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better Waste Solutions
Good afternoon,
Thanks for your kind words, we love helping our customers with their questions, making sure their waste needs are met is what we are here for :)
Kind regards,
The Better Waste Solutions Team
Easy to explain my situation to and…
Easy to explain my situation to and understand my requirements.
17. tammikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good afternoon,
Thanks for your review, I'm glad you found we were able to understand your needs. Our dedicated Customer Service team will always be here to help you too :)
Kind regards,
The Better Waste Solutions Team
Everything was made very clear
Everything was made very clear, with constructive advice towards our requirements. Would recommend to others
10. tammikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good afternoon,
Thanks for your feedback, I'm glad we were able to advise you on the best service for you. Our Customer Service Team are here to help you if you have any questions.
Kind regards,
The Better Waste Solutions Team
Very helpful with set up
Very helpful with set up, and bins delivered on time, and collected as expected
8. tammikuuta 2023
Vastaus yritykseltä Better Waste Solutions
Good morning,
Thanks for your review, I'm glad you found us to be helpful, and everything is as you would expect for your waste service.
Kind regards,
The Better Waste Solutions Team
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