Better Tax Relief Arvostelua 369

Spencer called today to discuss with me what was going on. I see how they are working it and am glad to have them.

Thank you Aime Nunez, and thanks to all Tax Relief team you are an excellent team, thank you for helping me during hard times I really appreciate you all, thanks to you now I'm looking forward for a better future.I wish you all a merry Christmas 🎄 and a blessed New Year.

Acted legit at first but when they received money service was awful, stressful, kept stalling with excuses not to proceed and finally cut off requested contact.
Note: Since posting this review and Better Tax Relief relief customer service reaching out to me on my experience with previous person I was dealing with they have reassigned me to new agent.
So far, in past 2 days, the NEW agent has done more than previous person did in two MONTHS.
If all moves forward I believe all issues have been resolved.

Thank you

Better Tax Relief has been great to work with! Especially since I'm so busy with work and life in general! They're quick and easy and get directly to the point!

Aime Nunez always reach out whenever i have questions about my returns! I had to work with her for my tax issues and she never fails to explain in details of the different phase and the IRS process! Thank you so much Aime!

Aime provided excellent service! She has helped me to resolve some old tax issues dating back to 2021. I was scared I was going to owe the IRS but it turns out I am owed a refund!

Better Tax Relief gave me unverified information to scare me about the threat I was facing from the IRS to induce me into spending $12.5k to have a team of expert tax accountants and attorneys to help me. When I started working with them, I quickly realized the people handling my case did not know anything about tax codes (I knew more). I asked to speak with a tax expert and had an hour long conversation where I found out later I was given incorrect advice. Then my project manager forgot to move my account into the "data complete" category so my taxes could get started. I discovered this weeks later when facing an important deadline. Then when I received my tax return I discovered a huge number of omissions and errors - including not itemizing when it would have saved me money, leaving out essential deductions that I discussed with the tax expert. It turns out the tax expert took zero notes and they weren't in my file. All this was in the face of multiple missed meetings on their end, a complete lack of accountability, what seems to be a purposefully confusing process, and it was all predicated on lies. When I asked when I was going to get the value for my money they said "the bulk of it happens in the resolution phase". I had to use an AI assistant to find all the errors and mistakes in the tax return which were many. This was clearly not an army of experts and the looming deadlines that they told me I was facing were nowhere in my file. They didn't seem to exist. I asked for a transcript of all IRS records and communications and nothing about them getting ready to come after me and having a record of specific assets that they brought up to scare me before I gave them a huge sum of money was in there. It was clear I needed to hire someone else to help me - that the feeling I was not working with a legitimate service was probably true. I demanded a refund. They asked zero questions - which is typical - whenever I spoke with them I would have to say over and over again "Apologies are not solutions. Please give me a solution". My refund demand was deflected with word salad responses, accusations that it was all my fault and absolutely zero attempt to resolve my issue aside from a final email that was titled "Our commitment to resolve this amicably" which included zero dates and more word salad about how it wasn't their fault - oh - and how they had put so much work into my case they had to charge me. But they always said when I was concerned about what I paid for "the bulk of the work happens in the resolution phase" which we never got to. I also said I should not have to pay 12k for teaching their tax preparers on how to do my taxes. That is ridiculous. I am going to have to sue them and file complaint with the BBB bureau to reclaim my money. There are many complaints on BBB. Stay away from this business.

The people at Better Tax Relief really care and go to great lengths to make a stressful situation better. I've been working with Liz and she has been wonderful and gave us an option that we needed! She explained things so well with a goal to help us. She should be commended for a job well done

Better tax relief is an excellent company they really help solve my tax debts. I was so worried about paying the irs but they communicated with the irs from start to finish .I never had to communicate with irs BTR Has helped me a great deal no more letters no garnishments no liens .I recommend BTR 100% .
A big thank you to the team members who helped me out Rick and Mac and all the other team members .

Dealing with back taxes can be extremely stressful. I beyond appreciate, Aime leading the way and being so transparent detail oriented and having great communication to make this process very smooth. You’re the best Amie!!!

I highly recommend Ms. Aime she is very good at helping and making sure we understand and make sure we know what’s going on the next step

Better Tax Relief definitely helped me with my tax problems. Aime contacted me and was very helpful. She told me step by step what to do and what to expect. I was very surprised when I would contact her by phone or email, it would be immediately responds. Thank you Aime for all of your help! 😊

Communication is great and easily explained to where you understand what all takes place so you don't feel lost.very great with executing the results they tell you,you can expect which has been so far for me,a good outcome.Aime was very caring and genuine with her knowledge and updates.THANK YOU AIME

I would highly recommend Aime she had been absolutely amazing working with me. Aime has returned my calls and texts in a timely manner and continues to hame excellent customer service. I appreciate working with Aime. Thank you Carmen Lewis

Aime was really helpful with everything explained the process step by step always available to answer any questions.

Gray Cole was great thank you so much

Jae was very personable and through in explaining my situation to me with very little information that he got from me.I just started the process today. So I guess and honest review will be fourth coming but as far as up until this point. I felt as if I had gotten my dad to stand up for me against a bully and we were going to kick some ass! Or at least have the bully down on his knees begging for his life… I felt like I had known Jae for years within the first few times of speaking to him…Took away all my worries and apprehension..He did an outstanding job!!! Thank You , Jae Hwang you are truly a Badass. God Bless You…

I had the absolute pleasure of working with Abby, and I can’t say enough good things about her. She’s not only incredibly knowledgeable and professional, but also has a gorgeous personality that shines through in everything she does. Her communication was clear, kind, and supportive every step of the way. She made the entire process so much less stressful and truly went above and beyond to help me. Abby was literally great, and I’d recommend her to anyone in need of tax relief — she’s the kind of agent who makes you feel understood, cared for, and confident in the outcome.

Quick response and very friendly and very helpful

5 stars all around. I hired a different company a few years back to resolve my tax issues and all they did was keep asking me for paperwork and nothing ever got accomplished within a years time. Better Tax Relief and associates Alex and Colin have been very professional, thorough, and very helpful. I have the utmost confidence that my tax issues will get resolved very soon. I’m very happy with the service so far and I look forward to a fair resolution with the IRS. So far so good!