Better Tax Relief Arvostelua 369

We paid and engaged this company a year ago and they talked a big plan of how our previous accountant did everything wrong and they were going to take care of 2022-2025 taxes. One year later, they have only put together 2024 and 2025. Now they are saying that they will work on 2022-2023 once 2024 and 2025 are filed and accepted. We call and email without response from our case manager, Alex. I called and spoke to a supervisor, Dora, and she promises to call back the same day and doesn't. Customer service and keeping you up to date on the process is non-existent and we paid a lot of money for this service.

Worked with Nicholas to review the issue I got into where I was really unsure how it gotten into that state from years ago. He was really great about explaining the next steps so we have a plan to address the issue. Really feel like Im represented well and understand the next steps, and he also worked with my budget to make it affordable.

We had the pleasure of working with Nicholas Gay. He Was exceptional in every aspect of the process. Highly professional, very knowledgeable, polite, understanding in a manner that placed my wife and I totally at ease. If anyone deserves 5 STARS it is Nicholas. Simply superb.

I was scared at first but then I realized that we were going to get along just fine. I was greeted with kindness and understanding. He explained every detail and when asked to explain what certain words meant, was made very comfortable with the explanation. Thank you

I initially contacted BTR approximately two years ago regarding assistance with resolving a balance I owed to the IRS following COVID. I was advised that their services could potentially reduce or eliminate this liability. However, after two years and nearly $1,000 in fees, the only service completed was the filing of my 2024 tax return—something I did not require assistance with.

Throughout our correspondence, I was clear and consistent about the reason I engaged their services and the outcome I was seeking. At this point, I still owe the IRS, have lost my 2024 refund, and have incurred additional costs without receiving the services that were represented to me. DON'T HIRE THEM

Everyone has been so helpful with my case and supportive in such a stressful time for me. I recommend them highly!!

Mr Sanchez was great in getting me set up with the program and I and feeling very confident.

My name is John. I talked to Bryan Sanchez at Better Tax Relief and initially I was quite concerned about my tax debt. I've felt overwhelmed and helpless... Without ability or having power to overcome my tax debt issues.
I've thought about researching the "Fresh Start Initiative," but even just researching gave me great anxiety and stress. Bryan listened to me... I mean, I felt that he really listened ... He listened to understand, not just my situation, but the causes of it. The more we talked, the more confident I became in him and the company he represents. Bryan's time and interest went far beyond "salesmanship." It became personal. Bryan earned my trust. This took place just a couple of days ago. I don't have the final results of our agreement yet, but I'm feel much better and optimistic about gaining a solution to my problem. I'll definitely give an honest assessment at the end of the process. Until then, I have faith in Bryan and the team he represents. Thanks for your time, Bryan. Let's get this done.

Raven was very good and polite and knowledgeable of his job and I thank him for that!!!

Again, my name is Josephine, and the person handling current tax issues is Raven. At first I was really afraid, afraid of what I may learn about how much debt I was in. I was extremely concerned about what it was going to cost me. Raven assured me that everything would be fine, and I felt safe moving forward with the process. Better Tax Relief and staff do an awesome job getting these issues resolved, and training top notch staff members such as Raven. Thank you Better Tax Relief.

I am happy that he took the time to explain things to me at this difficult time.He was so pleasant to talk to also I appreciate how kind he was that mean a lot.
Thank you

My experience was great with raven! He helped me understand my case and resolution. I look forward to
Working with him to resolve my case!

They were great and very detailed and kept in contact with me on their progress on my case which made feel confident in a stressful situation

Aimee Nunez has been very kind and responsive. Everyone I have dealt with has been wonderful. They listen and walk you through step by step.

Nathan was kind, helpful and good humored. It was an easy conversation. And, per his advice, he text me and emailed all we talked about. I’m really looking forward to working with him.

The gentleman that helped me explain things to me as far as the dates and when I first started contacting you was around September I understand. I’m in the resolution stage now the noncollectible stage when the IRS gets back to you and so I’m just waiting for good news trusting God and he was very helpful and compassionate, and I would definitely refer him to anybody to explain things to them. God bless you all and be safe thank you Susan Gibboney.

Thank yall for everything yall have done for me I appreciate everything God Bless

They have been great explaining the steps to be able to get all my questions answered and what too expect when all done. Everyone very professional and kind.

Spencer called today to discuss with me what was going on. I see how they are working it and am glad to have them.