Bespoke Post Arvostelua 284

The response was very quick and very professional. I am very satisfied.

Everything about this company is great! I've been a subscriber for well over a year and it's the only subscription service that I actually look forward to on a monthly basis. I've tried a variety of others and this is the best. I've also seen brands added over the years that I specifically recommended on feedback calls. Maybe coincidence, maybe not. They have quite a variety of products at ALL price points.

There are only two negatives I've encountered and they're not that big of a deal. I thought it would be fair to include them versus just saying positive things. First, although you aren't obligated to accept a monthly box, if you want it, it will take 3-4 weeks to arrive. That sucks. I receive the email with the new box on the 1st of every month, and sometimes I definitely want the products, but they won't arrive until the 22nd of the month. The price point is great for the monthly products and you oftentimes get a steal b/c BP adds additional and complementary products to the box of the month. You can't beat the deal and it's oftentimes significantly cheaper by 50%. For example, I received a three pack of packing cubes by Nomatic for $50 at BP and it would've cost over $100 on the Nomatic website.

That being said, my second negative (again, not a total big deal) is some of the products are actually slightly more expensive than the website of the actual company. It doesn't happen often, but I do suggest checking out the company websites before placing an order. I generally don't mind paying a few bucks more if it means I support BP, but anything over $25 price difference I'll go to the company site instead of Bespoke Post.

Definitely give these guys a go. There's ZERO obligation to subscribe.

cool and slightly unusual items. BE CAREFUL! Many items on their site, can be found elsewhere cheaper. and their customer service is AWFUL. Do NOT expect results if you need to contact them.

All the gear I’ve received has been of quality and something a guy can actually use. I thought I’d try it…. I’m on my fourth box and even bought my son a birthday present on here too. Love this company and the products are TOP NOTCH!

I've been a Bespoke Post member for many years and even after all this time their customer service remains the absolute best. They have been timely, helpful, and super understanding of any request or issue I've ever had. Literally the best customer service I've ever experienced. Thanks for not cutting corners in a space where it feels like everyone is trying to.

I have had three experiences with Bespoke Post customer service over the years. Each time has be the most enjoyable customer service experience. This time there was what I thought to be a delay on my order (mind you, “delay” was only a few days beyond their usual couple day turnaround time) so I decided to reach out to check status. Given past experiences, I wasn’t dreading doing so and somehow KNEW they would get back to me with details within the day, and they did. They provided exactly what was going on and the ETA. To add to the service, they followed up (without me needing to check in again) to let me know the day it was shipped, delivery expectations, and a tracking number. The service to their customers is why I am never afraid to purchase from Bespoke Post and one of the reasons I remain a member.

I've been a 'member' for over 3 years . You can easily decide to cancel the monthly box by the 5th of each month or not. They also allow free returns. There is a standard shipping fee of $45...but shipping is free if you spend $95. The website features hundreds of items in dozens of categories, and it's easy to swap one monthly box item for something different.. or just skip. I have had only good experiences and lately realized how many Bespoke items I've purchased for travel, kitchen & clothing. I'm not a big shopper, but often just scroll through their 'Sale' items. Lastly, their service crew is very responsive at all times.

I bought 4 items. One item was a jacket in XXL. It fits fine in girth, but the sleeve length is so short it reaches my elbows. Great if I’m eating fried chicken, but nontheless, ridiculously small. The second item was the globe incense burner. They sent one WITHOUT the included incense in the description. So they sent a $15 credit on a $60 purchase. No input from me, no way to just send the stupid thing back. Their “customer service” in my case was useless. It is a total run around process.Yes polite, but totally hellbent on doing absolutely nothing. My recourse is simple-never buy again, and, tell anyone who will listen that this is not a company you will want to support.

I called Bespoke to discuss my options to return a monthly box I received. The return was for a rain jacket that was slightly too small. Being that I am not tech savvy I used the phone to talk to someone in person.
The gentleman who answered my call was polite and friendly. He answered my questions and gave me options to for the return.
I enjoy my use of Bespoke and appreciate their quality service.

Bespoke is always fast to respond anytime I’ve ever communicated with them. There was an issue with the box I received this month, and they resolved it immediately.

I’ve been a customer of bespoke post for many years (since close to the beginning) and have never had anything but great service and products. Every contact has been pleasant and professional, and any issues solved to my complete satisfaction. Five stars and my highest recommendation!

Extremely helpful, solved my issue immediately.

Easy to work with Alexa to solve order issues. Product quality is great.

I've been a loyal bespoke post customer going on 3 years now and I have nothing negative to say.

The boxes are always something interesting even on the times I've forgotten to swap it and gotten a random box. Usually they send me something I can really use or they work well as gifts. The products themselves are decent quality. I had a set of headphones from them that I used in the gym for 2 years. They still work but I've since upgraded to the boompods (Which is also a bespoke box)

I've spoken with their customer service 3-5 times over the course of my tenure and every single time they've come through and helped me out. Whether it be moving and forgetting to swap my address, forgetting to swap my box or forgetting to pause my subscription on months I cant afford it. They've always done the right thing and helped me out. Most places now a days don't have empathy or commitment to their customers but I can easily say Bespoke post has some of the best customer service. I wish they'd show my insurance company how to act.

Through a small hiccup, my box was sent to an address I haven’t been at in 6 years. I ordered last night, got the tracking number today, and called them to fix it today. The call took about 2 minutes in total from the time I hit dial to the time the operator (named Heather) and I got off the phone. I have worked in call centers. This fix was fast and accurate. Impressive.

Very supportive, and it's efficient in many ways. You get almost everything you need and you get responses lightning fast. Keep it up!

12/10 customer service. Resolved my issue quickly and without question. I’m amazed and thrilled that some people can take care of their customers this way still.

The products are usually great quality, which is important to me. When one failed (glass broke in first use), I reported it because I was surprised. They were quick to get back to me and handled it professionally and all around made it easy.

Was able to help me out with my shipping address issue! Thank you

Honestly some of the best customer service I’ve ever had. Extremely professional and polite along with a CRAZY FAST response time. There’s no hoops you have to jump through and they’re always asking if there is anything else they can do. Awesome!