Bespoke Post Arvostelua 285

Honestly some of the best customer service I’ve ever had. Extremely professional and polite along with a CRAZY FAST response time. There’s no hoops you have to jump through and they’re always asking if there is anything else they can do. Awesome!

I am moving out of my apartment but will be traveling for work for months before settling in a new home.My current box is already on the way and would be almost impossible to retrieve once I'm gone. However, I was able to reach bespoke customer service immediately and was offered a resolution to my issue that was more than satisfactory. Also, they have always been very accommodating and the products that Bespoke offers have been excellent. I am a Bespoke Post fan for life!

Very quick response and resolved the issue exactly how I hoped.

EXCELLENT as always

I had a delivery issue and emailed support on a Sunday. Response time was just a couple of hours (I was expecting sometime on Monday!). They understood the issue, offered a solution and by Monday evening a replacement item was on the way. I already love the products, so its wonderful to know that the customer support is just as wonderful!

I ordered two beautiful wireless brass night lights. They were very high quality and well packaged. They unfortunately didn’t work for the space I needed, and I received excellent customer service in returning them.

The rapid response and quick resolve time was absolutely what one should expect from customer service! Thank you to Glee and everyone there for all of your help!

I requested that my membership be canceled and my request was handled promptly and professionally by John.

Love their monthly subscription and usualy use the items for gifts for my husband, dad, and sons, but I forgot to skip a month recently and I didnt need any gift items. I reached out as soon as I saw the pending charge and they promptly canceled the order for me no questions asked and were really nice about it, even though it was my fault that I forgot to skip. Excellent company and customer service!

Scam firm dont waste time money and your efforts
Go away from it

There was my account with bespoke.I was trading on it very slowly and sensible methods, But when I was thinking to withdraw a payout from the account,the bespoke team considered violation of a rule which is not confirmed that which rule I didn't follow.Althouth after that issue I sent alot of emails in reply to tell me which rule have broken by me but they didn't a single reply.

I sparingly used their services, as the goods didn't match what $50 in value looks like to me, the two or so "boxes" I let be shipped were nice but you had to be vigilant and pause every month. I decided to cancel because I was tired of pausing every month. They shipped a box without any of the lead up messages the next month and charged me, now I'm stuck doing a return and it's been over 30 days and I haven't gotten a refund, customer service just stopped replying to me

Edit: they received the return on the 20th and then only processed the refund after I emailed them asking why they hadn't on the 30th

The gifts I purchased arrived on time and in great condition, but that's not the best thing about the company- it's their service. A service rep. named Jan quickly responded to an order inquiry I had (changing sizes on a product), and was able to process and sort everything out in the span of 60-ish minutes. They were incredibly friendly, told me to have a "fantastic week," and thanked me for their own services. I've seen some negative reviews regarding this company's service, but from my two experiences (another one while I ordered), they are prompt and very kind people. I'll definitely buy again.

I was charged 60$ without any knowledge and for a kitchen knife a notebook and a pen lol . Then before it was shipped I asked to cancel the order because the money was taken out of my rent and was told I can't lol they don't care if my kids needed to eat
today lol they only make it harder on your end so you keep thep piece of sh** box and they make their money

I had an issue with the box I received, but it wasn't really their fault.... I didn't look at the product description and thought more came in their already exceptional value box that i recieved. I texted their customer service number and within ten minutes got a reply from a live person! I believe her name was Ashley. Anyway, she explained to me that I could have bought the product I thought was missing for a surprisingly good price. I (always looking for a deal) asked her for a promo code, AND SHE GAVE ME ONE!! She made up for MY mistake! Hands down best customer service that I have had the true pleasure to work with!

I ordered a nice looking hand crank juicer as a Christmas gift. Bespoke responded that they received the order. A week later I contacted them. They responded that the warehouse had just informed them that they were sold out. Sure would have been nice of them to let me know a bit earlier!

Before I get into the full review, allow me to begin by explaining that developing quality management systems & certifying companies for the various ISO standards (including 9001 & 13485 as well as ASME) is my actual job. My hopes are that that will express that I have some idea what I'm looking at & talking about in terms of reviewing a company & its processes.

tl;dr - the products aren't all bad, but some are cheapo products from China (according to their own product labels). Most of what they sell can be bought on Ebay for the same price. Watch YTube reviews on boxes or you will eventually be very disappointed. They make it easy to change or skip boxes so, there is that. Lastly, don't expect much from customer service. In fact, don't expect anything but spam in your inbox. Like, a lot, a ridiculously lot of spam. Boxes are just the hook to draw you in and push loads of other sales (via marketing emails) on you. Detailed review follows...

The products:
Very hit & miss. When you get a good box, it's generally *very* good. The problem is there are some real duds & while Bespoke says they focus on local, small, companies, you'll get items that are marked 'made in China' more often than you might expect. You can also search for pretty much all of the 'box' shipment items on Ebay for the exact same prices as they have them on Bespoke (that's even with the member discount!), so I don't know what 'negotiating' they claim they're doing.

Selecting a box:
Be smart, do your research when they pick a box for you, there are reviews on YTube, look em up. Make sure the box review is *not* from Bespoke, as they do their own reviews which, of course, rave about the items. It is very easy to change or skip a box. Good job on that.

Customer Contact:
This is by far the worst aspect of Bespoke. My first box, my very first box, was lost in the mail for weeks. I never received a single email from Bespoke asking how my experience has been, asking for input, or anything. What I *do* receive, over the course of every month, are 20+ marketing emails from them. 20 emails, over 30 days. That's one marketing email a day and a half. You have a great system for sending out mass emails to make sales, but can't be bothered to check on your customer experience through that same system? Something's wrong there.

Customer follow-up post-sale is so big, and has such a huge impact, that it is a required aspect in the ISO 9001 standard. Good businesses recognize that following up means asking 'How did we do?' before you say, 'Buy more of our stuff.' Why would I buy more if you can't even be bothered to see if you're doing alright? 20 marketing emails a month & not one follow-up, but, "we care." You you know who else does things like that? Hugely unpopular companies like Comcast. C'mon man. If you're going to push the narrative that you're the little guy, selling products by the little guy, maybe you should think of the other little guy, the customer, before thinking about your sales. Take care of your customers, and they'll take care of you. At the very least, act like you actually care & ask, be proactive.

Would I suggest Bespoke? It's fine to check out, but not to keep long-term, boxes are just an excuse to try to sell you other products so, don't expect to be treated like anything but a marketing number, which is sad because this company tries to project itself differently. Bespoke's actions and words do not line up, as seen by the reviews here. Almost every previous poor review here has the reply of, 'sorry to hear your experience has been...' as they submit a canned reply, just proving the point.
(edited, typos)

It is a great pleasure to work with Bespoke. I got my 1st Payout and fee refund within given time. Their support managment is supportive and very helpful.

It was just a positive a succinct solution that didn’t make me go out of my way. I appreciated it so much bc it feels like everything has to be an ordeal these days and it was refreshing having one thing be simple. Kuddos to this support team for their help.

They have always been understanding and, willing to work with you . And the customer service is one of the best I've seen