Berwick Shellfish Co Arvostelua 

We have been ordering lobsters from Berwick Shellfish for several years. They are wonderful - a real treat. We are also fans of their dressed crabs, which are HUGE! The frozen products - prawns, lobster meat etc. are also great. Delivery is always efficient, so it is a brilliant service. We'll be ordering again soon!

Parcel delayed by courier, leading to ruined produce. While this is on the courier, the responsibility and my contract lies with Berwick the supplier.

Berwick Shellfish have been completely non-responsive to phone (both the number on their site & the emergency number on the package) or email. Having to do a Visa charge-back via card company.

Quick easy and effective service. Delicious fresh produce.

The crab claws arrived in a container in which everything had defrosted and they were virtually at room temperature. I wrote by e mail immediately to alert them and am still waiting to hear back. Not great at all.

Excellent quality and customer service, delivery was great too.

Great service from start to finish.Fabulous shellfish.

Superb products from this company I have been purchasing from them for around three years now and never ever had anything that wasn’t of the best quality

Great shellfish (prawns,crayfish and crab)
Excellent quality,sensible prices and first rate service.
I have shopped with Berwick multiple times and always been impressed

I ordered 10 dressed crabs and one side of smoked salmon for a celebration party we were hosting for friends. I ordered at the start of week with a delivery date set for the Friday morning. Just before 3pm the parcel finally arrived being carried sideways by the courier who was royal mail. Upon opening we found that the gelpacks used to keep the contents cool had all split and were all over the contents, worse than that though was the temperature of the package which was at around 30 degrees centigrade, all the crab were around that temperature when checked by probe. As we didn't know how long they had been at that temperature we couldn't risk consuming them so it all went in the bin. We provided Berwick Shellfish with lots of photos showing the state of the package, gelpacks and temperature reading but no response! My wife then decided to phone them and they said "someone will look into this and get back to you" 2 weeks later we still haven't heard anything back!
The order was over £150, we didn't get any edible seafood, disappointed our guests because the crab we promised was inedible and unsafe - Then we find out Customer Service is not something Berwick Shellfish Understand! - Please beware, inadequately package, delayed and over temperature - Terrible experience - I won't be back

Great quality, reliable

I ordered a crab from Berwick Shellfish described as:

"Whole Cooked Male Crab ( 1.5-1.8kg each )

The Biggest , The freshest & if you like claw meat, these are a feast of white crab meat. Each crab LIVE WEIGHT is around 1.7kg each, simply the biggest around. Caught 25-30 miles off our Berwickshire coastline, we take pride on our local produce. These are some of the largest crabs caught in UK waters."

Instead on the large crab I ordered, I received 2 small crabs each around 1kg.

The "HUGE" crab was ordered specifically as a showpiece along with 2kg of JUMBO crab claws & 12 oysters. The crab claws and oysters were excellent, but the crab wasn't what I ordered and I immediately sent an email with photographs showing the weights and asking for a replacement/refund. I have now sent Berwick Shellfish 4 emails but have not received a reply to any of them.

The total lack of customer service is disappointing as previous orders have been correctly fulfilled.

My order value was over £100 and I have been a frequent customer, but won't be any more.

The best dressed lobster I have ever had, really meaty and the addition of prawns and very large shell on prawns made it very special. I will only order from Berwick Shellfish Co from now on. Brilliant.

Lobster delivered in good condition. Second time.ive bought lobster from them. Excellent.

Seafood was delivered before 12am .The delivery notification from Berwick and Royal Mail tracking was very useful. The fish and seafood was excellent , fresh, and well packaged .

fast delivery, well packed, and so fresh. shellfish is my passion there's not many shellfish companies i have not used, and few i would go back to again. but this berwick shellfish company stands out above them all.

they now have a new regular customer in me.

product arrived and on time, Lobster was amazing and perfect, have ordered many times and same standard every time, thank you you to the Berwick team great work.

prompt delivery to my niece who was very pleased with the packaging and freshness of the product.

Everything i ordered came as it should and delivered on time ....

Packet of Whitebait was almost defrosted, bag was wet outside. Prepared Lobster dish, Lobster tail end was hard and chewy. Email for advice about whitebait not answered

Well-dressed and very tasty. Delivery process smooth and timely. Will buy again.