Berry Chiswick BMW Arvostelua 

Chris was excellent, so friendly and helpful. I part exchanged my car and the whole process was so easy thanks to Chris and his colleagues. I would definitely recommend BMW Chiswick.

Explain everything well!

There customer service is very good and they replied to my queries straight away.

I recently purchased a car from BMW Chiswick, and I can't express how impressed I am with the entire experience. The sales team was not only welcoming and polite but also made the entire process exceptionally easy and enjoyable.

From the moment I stepped into the dealership, I felt comfortable and well taken care of. The staff went above and beyond to ensure that every aspect of the purchase was explained to me properly, making me feel confident in my decision.

What sets BMW Chiswick apart is not just the quality of their cars, which I love, but the excellence of their team and the high standard of service they provide. The efficiency and ease of the car-buying process were remarkable, and I truly appreciated the clear explanations provided throughout.

I have visited other car dealerships in the past, but the level of service at BMW Chiswick is unparalleled. The team is not only knowledgeable but also responsive and easy to reach, which added to the overall positive experience.

I would highly recommend BMW Chiswick to anyone in search of not only a fantastic car but also an outstanding buying experience. Kudos to the team for their professionalism and commitment to customer satisfaction!

I did the service with them on Oct 16th and was advised that the wipers are not in good condition. They told me I could come back later when ready for repair.

On Nov 6th, I sent them an email asking for ordering the parts and booking an appointment for fix, but had received no response in 3 days. Later I gave them a call. It wasn't the lady I emailed answering, but said will pass my message to her. An then no response for another 2 days...

I then sent a follow up email on Nov 10th, and no response ...

I didn't want to complain until I called again on Nov 13th, and bad luck it was still not the lady that I emailed answering my call, however this colleague promised again she will pass my message. Again no response until now...

This BMW Berry Chiswick seems very unorganized and unprofessional. It makes me feel even doubted whether they have carried the service work properly.

We had a great customer service from Mirel at Chiswick BMW. He remained friendly, polite and professional at all times, helping us to make the right decision buying our new car. He has an air of calm about him which turned my stress into smiles.
Outstanding Service

I received a response to my enquiry from Richard Burton on the same day. He was super accommodating and managed to book me In for a test drive in the vehicle I enquired about.
The sale was closed within a couple of days. He really listened to what I was looking for in my car search and the whole process was really swift, professional and reassuring.
Thank you Richard!

As always excellent customer service with satisfactory outcome

Highly recommended

Tried to charge me £920 for my car service + MOT when in fact The BMW APP had it listed at £620. If I didn’t know, I would’ve paid an additional £300 on an already overpriced service!

I have proof in the text they sent me as well as the corrected figure after I called them out on it.

My first experience of purchasing a car through Berry and no regrets. At all times the representative Modestas was courteous, answered all queries sincerely and assisted me in making the final selection that was right for me. At no time did I feel any of the sales pressure often seen elsewhere.
Total satisfaction, I have no hesitation in recommending Berry to others.

Many thanks for Mirel Caba helping me and my husband to find our perfect car, a BMW series 6 GT. Mirel is very knowledgeable and has so much patience with customers. We were so happy to be served by him, as Mirel answered us to all our questions and provided us with all the information. He is an asset to your branch.

Amazing service- thanks to the superb Mirel Caba. He is so incredibly knowledgeable and helpful that it makes every visit a pleasure. I’ve been buying BMWs for over 20 years and have never met anyone as good as Mirel. He’s so good we happily purchased 3 brand new cars in a day for different members of the family. If you want unbeatable service and a caring not pushy approach - make an appointment with Mirel. I wouldn’t buy from anyone else!

Very impressed by the client service received from first phonecall enquiry and subsequent contact. We were made to feel that we are a valued customer buying a quality product. Chris, our sales rep was very polite, caring and helpful, taking as much time as we wanted to explain a lot of tech. An excellent representative for the company. Looking forward to collecting our new car. Overall, Berry’s service has eclipsed other BMW dealerships that we have dealt with.

Very friendly service and it was very easy to reach a good mutual agreement.
Thank you

Not one to usually leave feedback, however, on this occasion i felt the need to. After searching for a vehicle for numerous weeks with alternative dealerships, i found myself in a position where i was not being given suitable options, unnecessary delays with responses and loss of satisfaction. However, after contacting Sebastian at Berry Chiswick, he proactively sought out to identify and find the vehicle i was after, showing a true commitment to achieving this for me. Sebastian achieved in 2 days what i had struggled to receive over numerous weeks and i couldn't be happier that i now have the vehicle i was after all along.

My thanks to Sebastian Howell‑Roberts who could not have been more helpful, patient and diligent. Also, thank you to Ramin Rahnama who was extremely efficient and professional with the financial aspects.

I honestly love going to Berry Chiswick, staff are always welcoming, professional and knowledgeable about their products.
My experience was definitely a positive one.