Berry Chiswick BMW Arvostelua 

Excellent service at Berrys.
Car was so easy to drop off.
Constant contact from them and a detailed discription of any potential issues

Seamless process and excellent customer service.

Helpful and responsive service. Great product.

16.08. 2025 The Sales Advisor, Ashdeep Bhamra went above and beyond for my husband and I when we visited the Chiswick BMW this morning. He was very friendly, knowledgeable and helpful. We were able to select a beautiful car that met our requirements with ease.

The professionalism of the salesman. He had a good knowledge of the vehicles, and I found him helpful and friendly.

Had a great experience during my new car booking appointment with Sammee & Eni. My requirement was met with professional advice and the experience was not pushy - so good job guys !! See you soon.

Sebastian from BMW Brentford was incredibly helpful whilst I was searching for my new car. He went out and beyond to get the right deal. I am so glad to have him as my sale person. He should be awarded for his service to the company. Thank you.

Purchased a hybrid X3 in May 2024 and was satisfied with the service. Just had my "annual review" trying to persuade me to change the car. Its a nice car but has only done 2000 miles in 12 months - the offer was 34% lower than I paid. this is horrendous depreciation on such a low mileage car. I was told that this was because a new model was introduced shortly after I bought mine. No one told me that at the time! To add insult to injury, they even made me pay for a connector lead so that I could charge my car at home! What a rip off.

Friendly, helpful & very professional in helping me to choose the right vehicle.I have used a number of BMW dealerships in the past but I found Berry better overall.

Sebastian is a very competent and helpful Sales person. He has always been a good communicator and is professional and very pleasant to deal with.

Been a customer for about 10 years, can’t fault BMW and the service Berry Chiswick give, staff are amazing and super helpful. Special Thank you to Ash! Would highly recommend going to him, always remembers his customers and makes everything so simple and easy end to end. Can’t wait to pick up the new 2 series !

We have been coming here for over 6 years!!

3rd car now purchased.
Always professional and friendly.

A big thank you To Hamzah and Melissa.

I don’t normally leave reviews, but my experience with BMW Chiswick has been so appalling, I felt I had to warn others.

Since purchasing a **BMW X5 45E** from them (a car worth over **£72,000**), I’ve had **nothing but problems**. The main issue has been with the **sunroof leaking**, which has required **five separate visits** to get "repaired." Every time, I was told it had been water tested and fixed. Every time, it leaked again. The final "repair" left me with **broken sunroof LED lights** – yet another fault to deal with.

**Customer service? Non-existent.** Not once, apart from one occasion, was I given a **courtesy car** despite my vehicle being under warranty. And the one time I did get one, it was a **tiny Mini** – far inferior to the car I paid for.

Fast forward, and now my **car doesn’t even start** because it doesn’t recognise the keys. I contacted BMW Chiswick, who basically told me: **tough luck** – the warranty’s expired. They told me to contact **BMW roadside assistance**, which would cost me **£175**, with **no guarantee** they can fix the issue.

As if that wasn’t bad enough, I was told by BMW Chiswick the next available **diagnostic appointment is in 4 weeks**, and another branch said **2 weeks** – **with no courtesy car available** either.

BMW is supposed to be a premium brand, but my experience has been anything but. Poor build quality, **zero accountability**, and **shockingly poor customer service** from BMW Chiswick. I truly regret buying from them.

**Do yourself a favour – avoid this place and this brand.** If you’re going to spend over £70k on a car, get something that actually works and from a dealership that values their customers.

Excellent Service from Ash, BMW Chiswick. Ash had patience to find Right Model,Year and Price that I required.

Best dealership i have ever experienced. Having bought used BMW approved cars over the last 30 years i have to say Berrys of Chiswick are the best. From my initial enquiry Chris McGinley expertly guided me through the buying processes and all my options. I live in Yorkshire so had to rely on Chris,s responses and assurances along with his video presentation of the car. Yesterday i travelled by train to collect the car and upon arrival was greated Warmley by Chris, and following a nice cup of coffee he took me too view the car. Wow was all i could think, the car was beautifully presented drove like a dream and looked stunning. All i can say is Chris is a credit to the dealership and many thanks to everyone who had a hand in presenting me with my approved used X4.

This dealer really doesn’t deserve to be an approved franchise representing BMW!

Sold us a £22,000 “approved” used vehicle in Sept 2024, presented as “immaculate and faultless ,very low mileage for its age etc etc”, but totally the opposite, with numerous issues with the engine, very unusual for a vehicle this age and such low miles.

The dealer took the vehicle in on 4 different occasions over the months, the first three times nearly keeping the vehicle around 3 weeks at a time, they did nothing to rectify the issues nor apparently did they even update their system records (according to the service department who advised us)! God knows what they did with the vehicle in this time if they didn’t even register/record it.
The 4th time, they claimed they did something, but to date the issues are still there.

The service was absolutely appalling throughout, staff here really do not know how to communicate with one another, to keep records of visits, nor do they care about the customer and completely disregard the inconvenience they’ve caused. Their main priority is just to sell and then forget and move on to the next!

6 months; and 4 visits later, no positive outcome; and I’m left with costs to pay towards fixing the issues on the vehicle privately.

Despite numerous complaints, Management does nothing to intervene, just hide in their rooms, but very quick to run out when it’s to do with the vehicle sales; and all the extras they want you to take on top, for extra costs.

Really appalled and let down overall with the BMW brand because of this dealer, a big let down.
Left us in distress and hopeless.

I would have experienced much better service, care and reliability from a standalone private/family run car dealer, I don’t see any point anymore in the current era, for anyone to approach a main dealer and spend over the odds, if the service is like this, as there’s just no reliability/assurance anymore regardless.

Exceptional service and great car. I was looked after really well. Any queries I had were answered on the spot and all my requests were met quickly and efficiently. I highly recommend them.

This is the third vehicle I have purchased from Berry BMW; I have always dealt with Mirel Caba who has always been extremely helpful, provided great customer service and clearly communicated throughout the sales process.
I would have no hesitation buying another vehicle through Berry and recommending the dealership.

Great experience bought a second hand car. From start to finish excellent service. Thank you Rafiullah Kamran and Melissa Harness always a pleasure.