Bernhelmets Arvostelua 

One of the worst online shopping experiences I've ever had. NEVER ordering from Bern Helmets again.
On September 22, I ordered a helmet through their website but cancelled just minutes later after realizing that even with Express Delivery, it wouldn't arrive on time.
I received an email confirming my order had been "refunded." However, a few days later, I noticed they had charged my payment method anyway.
When I contacted customer service, they told me my refund had been issued as STORE CREDIT, without my consent. I explicitly requested a refund to my original payment method, but they simply said they "couldn't" do that.
This is completely unacceptable and potentially violates EU consumer protection laws, which generally require refunds to be issued through the original payment method.
After contacting them multiple times, all I got were vague responses saying they were "investigating." Eventually, they stopped replying altogether. No resolution, no explanation, nothing.
Thankfully, I managed to recover my money by disputing the charge through my payment provider. Not because Bern Helmets did the right thing, but because I had to fight to get my own money back.
It's outrageous that a company would make it so difficult to refund an order cancelled within minutes.
My advice: THINK TWICE before ordering from Bern Helmets. Based on my experience, they seem far more interested in keeping customers' money than providing decent customer service.
Never again. Absolutely disgraceful customer service.

Ordered and helmet two weeks ago. They still have not sent it and they don´t reply to email. My retailer says swell that they can´t get any helmet from them since some years. Seems that they are not longer existing as a reliable business.

I ordered a helmet that never arrived. The tracking falsely claimed it was delivered, but the detailed logs proved the package never left the UK. When I provided this evidence and asked for a refund, customer support completely stopped replying to my emails. The phone number on their website is also disconnected. They took my money, failed to deliver the product, and cut off all communication. I am now forced to file a chargeback with my bank.

I am honestly shocked by all the negative reviews bc our family exclusively buys Bern helmets. We’ve always gotten phenomenal customer service support along with the products themselves being superior to most others on the market along with an affordable price point!! These are hands down the best helmets for our family and I will buy them again and again!

Very very poor.
Returned an item recorded delivery early June and I’m currently pending a refund in July.

My credit card company have offered to refund me and go legal with the company.

Very disappointing

Worst company ever! Received completely the wrong helmet from what I ordered, 4 months later after many emails sent out, and dm’s to socials they have not replied to do anything about it. Was a complete waste of money and this business is just a scam. The quality of the helmet I received looked very cheap and the incorrect color and model from the order I placed directly on there website. Do not buy a Bern product!!

Abysmal customer service. Should have read the other reviews. Delivered the wrong product without MIPS system (having confirmed via email in advance it 100% did) before our ski trip. Email support wouldn’t confirm it if I could keep helmet as gesture of good will so I at least had something to keep me protected for the trip, let alone send a replacement. 2 weeks later they have stopped answering emails, uk phone number is for a company called mango bikes and goes straight to voicemail, no surprise there.

Hopeless customer service.

My son bought a helmet from Bern on Christmas Day, A tracking number was logged with Royal Mail however Royal Mail has not received the helmet from Bren. I have contacted bern on numerous occasions and got no reply. These guys are a joke, just don't bother ordering from them!!

Terrible after-sales service! I bought a snow helmet on their website as a Christmas gift (order BRN-#5880), and they sent the wrong model—for skate/bike instead. No apology after 7+ emails, and they expect ME to pay return shipping for THEIR mistake. Outrageous! I've posted publicly on social media demanding a fix. Do NOT buy here—zero customer support. Need resolution NOW!

The helmet was the wrong colour, with small scuffs and gouges all over it, consisting of cheap materials and poorly fitting parts. I would still have been a bit disappointed and unsure of it's safety if it was £20, but it was 4 times that price. Anyway, I emailed them to arrange a return and refund and they didn't get back to me for almost two months, after multiple attempts to contact them, by which time the returns deadline had passed. I expressed this to them and have heard nothing since. While that monstrocity of a helmet will never sit on my head as I value my wellbeing, at least I have a cheaply made reminder of my idiocy for falling for what I personally could only describe as a borderline scam. I'm sure Bern will respond punctually to this poor review as that's how many bad companies operate, they do just enough to maintain the illusion that they are of any substance whatsoever, but seriously, don't fall for it, they are without a shadow of a doubt, the most entirely useless 'company' I have ever dealt with.

CUSTOMER SERVICE = ZERO. NO ANSWERS TO EMAILS. TELEPHONE SAYS THEY ARE CLOSED. AVOID AT ALL COSTS. Ordered helmet had MIPS sticker in picture and included in weight section. Came without MIPS.

I have received wrong sized to the one I ordered. Customer service is impossible to reach and I’ve been left unanswered and issue is unresolved.

Bought a helmet, that part was good. Arrived pretty quickly and as ordered. I decided it was a bit large on me so I returned it. I paid the postage and a £5 fee for their hassle, which seems a bit ridiculous. Nearly a month after they received the return I have finally received my refund. They do not reply to emails and the contact number doesn’t work. Only buy from them if you are absolutely sure it is what you want or buy indirectly. Frustrating experience.

I bought a bicycle helmet from bern helmets europe, it was a terrible experience. I had returned it as it didn’t fit and they hadn’t got my size. It took 4 months for a refund and they only returned 50% of my money!!?? No reply to emails where I was questioning this. Never again :(

Horrible!!!!!
Bought one months ago a helmet for my child.
I payed the return fees also and no refund at all.
No refund till now and they don’t have no contact number .
The only contact is the email and they do not respond.
Very very bad customer service.

Ordered Helmet in November (it's January now) it arrived a week later and was a different helmet to the one I had ordered, I contacted them straight away and I have had no reply for 10 weeks, still no acknowledgement, still no refund and stuck with a helmet we cant use and I didn't order- cant quite believe it - £90 I spent on this!!

Please do NOT BUY ANYTHING FROM THIS WEBSITE!!

Stop with the spam already. I've unsubscribed a dozen times. Your spam emails are nowhere near as funny or cute as you think they are. I would never buy anything from you scumbags.