I have used Benjamin app for a couple years now and I’ve never had an issue with trying to withdraw money. Once they revamped their payout system, I have yet to get any of my withdrawals that I’ve ask... Näytä lisää
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I loved the site until they changed everything at the end of 2025. Now my money has sat in a queue since December 9th, 2025. They used to allow you to withdraw into gift cards to just about any stor... Näytä lisää
In 2025, Benjamin was a pretty good app. I was earning money and able to withdraw very easily, straight to my bank account with a few days delay. My only complaint was that games didn't always conne... Näytä lisää
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I have been waiting for almost 3 months for an almost $200 payout. Not only are they charging for the separate payouts, but after countless back and forths of “our apologies rest assured you’re in the... Näytä lisää
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I’ve been using this app for over a…
I’ve been using this app for over a year without any issues until now. When I try to withdrawal my earnings of $35.00 I keep getting a message that it’s on hold and wait 24 hrs to try again. It’s been 4 days of the same crap. I have over $200 in the queue I was excited about but seems I probably won’t be getting that! Do better Benjamin.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Amanda Roberts,
Thank you for sharing your experience with us. It's concerning to hear that your withdrawal has been on hold for several days, especially after using the app successfully for so long. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly empathize with the frustration this may cause. Your feedback is important, and we’ve escalated this matter internally to ensure it receives the attention it deserves. Thank you for your patience, and we hope to see a resolution soon!
I was so excited to use this app but it…
I was so excited to use this app but it has been a nightmare. I have $150 over 3 separate cash outs I requested in early December that still haven’t been processed. All I get in a generic response about the new system put in place but no real answer or timeline. After almost 3 months of waiting I deserve a real answer.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Denise Hill,
It’s disheartening to hear about your experience with the cash-out process, especially after your excitement to use the app. I can only imagine how frustrating it must be to wait for your funds for so long. We truly appreciate your patience during this time, and I encourage you to reach out to our customer support team at socialhelp@benjaminone.com for a more detailed update on your requests. Your feedback is invaluable, and it helps us improve our services. Thank you for sharing your thoughts, and I hope we can resolve this for you soon!
I have been trying to get my money for…
I have been trying to get my money for over a week it’s still saying processing in queue and when I reached out to ask how long get a generic response but under helpful info is says about 5 hours so I have been trying to get a answer about how long it really takes and still no answer I wish I would had known all this was happening before wasting my time in this app I have used many of these type of apps and never had this much problem getting my money or even a real response.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Qiana Bolton,
It’s disappointing to learn that your withdrawal has been stuck in processing for over a week, and we appreciate you sharing your experience with us. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize how important timely transactions are, and we understand how frustrating this situation can be. Your feedback has been escalated internally, and we are committed to improving our communication and processes. Thank you for your understanding, and we hope for a resolution soon!
My experience is the same as everyone…
My experience is the same as everyone else. I have $600 pending in the withdrawal queue since 12/9/25. It was supposed to be my Christmas money. That didn’t work. Very disappointed with the availability of my funds and the withdrawal process. Hope to see my money someday.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Vicki Shurtz,
It’s disheartening to hear that your withdrawal has been pending for such a long time, especially when you were counting on it for the holidays. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We appreciate you sharing your experience, and we’ve escalated this matter internally to ensure it gets the attention it needs. Your feedback is important to us, and we truly value your patience during this time. We hope to see your funds released soon!
Too long to wait for cashout
I have waited over a month and half to cash out. I have messaged customer service, but they still choose not to answer me and feel like they are avoiding me at all costs. This is ridiculous, and I will NEVER use Benjamin again.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Beth Leggett,
It’s concerning to hear that your cashout has taken so long and that you haven’t received a response from support. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly empathize with the frustration this may cause, and we appreciate you bringing this to our attention. We’ve escalated the matter internally to address these delays. Your feedback is invaluable, and we're committed to improving the experience for all users. Thank you for sharing your thoughts, and we hope to resolve this for you soon!
No payments
They locked payments in October. We were not allowed to request our money until December. Told 3+ days. It is 2/26/26 and I am still waiting for my money since 12/10/25! This is ridiculous. I want my money now.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Heather Pelkey,
It’s concerning to hear about the issues you've faced with payment requests and the delays you've experienced. I truly empathize with the inconvenience this has caused you. Thank you for bringing this to our attention; we have escalated your situation internally to ensure it is addressed. Your feedback is important, and we appreciate your patience during this time. For immediate assistance, please reach out to our customer support at socialhelp@benjaminone.com. We hope for a swift resolution for you.
Withdrawals
The I requested two withdrawals on 12/9/2025 and 12/10/2925. I'm still waiting. They still show pending in the app. I have contacted customer service several times and am told they gave a large volume at this time. The last email I sent about a week ago is still unanswered. This is not good business practice.and now I'm seeing more and more negative reviews.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Susan,
It’s disheartening to hear about your experience with the withdrawal process and the lack of timely responses from our support team. I truly empathize with the inconvenience this has caused you. We appreciate you bringing this to our attention, and we have escalated this matter internally to address the concerns regarding communication and processing times. Your feedback is crucial, and we value your patience during this time. If you need further assistance, please reach out to our customer support at socialhelp@benjaminone.com. Thank you for sharing your thoughts, and we hope for a resolution soon.
I used to LOVE this app...until they…
I used to LOVE this app...until they made changes last year. I worked SO hard to play a bunch of games last summer and fall due to having surgery and really need this money. Having to withdraw $50 at a time while having to PAY .99 each time is already frustrating enough, on top of the stupid cash queue they have now, noone wants to have to wait 2 months to get what they've earned when other companies pay you same day or at most within a week for the same payments on the same games. Now I have games I've started on Benjamin and won't be able to move them to another app that would actually pay me. I have $300 "pending withdrawal" plus another almost $200 I am trying to withdraw, and several games that I've started and don't want to miss out on the promised rewards for them. Plus, seeing how their customer service has been changed to the exact same general answer to everyone trying to get answers, AND the same thing is being typed in every reply to these complaints on here too...I don't want to hear you "had to restrict withdrawals", that isn't your customers fault and they deserve the money you owe them. I also don't want to hear "this issue has been escalated", since it is very plain that nothing is actually being escalated or resolved. Definitely avoid this app if you actually want paid for these games.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Beth Long,
It's clear that the changes made last year have significantly impacted your experience, and we genuinely appreciate you sharing your thoughts. Waiting for your hard-earned money, especially after your dedication to the app during your recovery, is understandably disappointing.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize that the current withdrawal process, including the limits and fees, can feel overwhelming, and your feedback about the cash queue and customer service responses is invaluable. We’ve escalated your concerns internally to ensure they are taken seriously. Your engagement and insights are important to us, and we hope for a resolution that meets your expectations. Thank you for your patience as we navigate these challenges together.
Vastaus yritykseltä benjaminone.com
Hello Ashley Neal,
Thank you for sharing your thoughts with us. It seems there are some concerns regarding payments, and I truly appreciate you bringing this to our attention. I understand how important this matter is, and I encourage you to reach out to our customer support team at socialhelp@benjaminone.com. They will be able to assist you further and help clarify any issues. Your input is invaluable, and we’re here to support you!
This app used to be good now it's a…
This app used to be good now it's a joke been waiting since December 9th to be paid my 79 dollars got told my situation got updated it didn't this was weeks ago and just got contacted through email today and the guy as usual recited generic recycled excuses and admitted flat out he can't tell me when I'll be paid as soon as I am I'm done with this damn app scam heaven anymore super terrible experience
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Timbo Arlott,
It sounds like you’ve been through a challenging experience with the payment process, and we truly appreciate you sharing your thoughts. We understand how important this is for you, and we want to help. Please reach out to our customer support team at socialhelp@benjaminone.com, as they can provide you with more personalized assistance. Thank you for your feedback, and we hope for a resolution soon.
Frustration Over Sllloooowww payments
In 2025, Benjamin was a pretty good app. I was earning money and able to withdraw very easily, straight to my bank account with a few days delay. My only complaint was that games didn't always connect. I was a little disappointed when they froze withdrawals while they worked on a new payment system. But I decided to keep earning and be patient. I have now attempted to withdraw 5 times since December 2025 and still haven't seen a penny. It says I'm "in queue" and being processed, but we're going on 3 months since I first attempted my $50 withdrawal (I do not like this new $50 max limit -- which I am SURE is contributing to the volume of withdrawals. Why make users do lots of tiny withdrawals instead of 1 big one???) I'm still playing and still earning. Just can't seem to get my money!!! Ugh! Don't know how much longer I'll keep going. I've tried PayPal and Venmo. Benji isn't processing either. :(
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Denise,
It's clear that you've been facing significant challenges with the withdrawal process, and we genuinely appreciate you sharing your experience. Waiting for your payments since December is understandably disheartening, especially after previously having a smoother experience with the app.
We recognize that due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how this new withdrawal limit may be adding to your frustration. Your feedback about the queue process is invaluable, and we’ve escalated your concerns internally to ensure they are addressed. Thank you for your patience as we work through these issues, and we hope for a resolution soon. Your continued engagement is truly appreciated!
Customer service is NOT helpful
Ok so I saw the reply from benjamin and I also saw pretty much the same reply that was said to me on other reviews. I feel like this is just AI or something automated that they're doing just to try to appease people. I've seen people on here that have been trying to cash out for a year or longer and different time frames that are way longer than mine so I don't understand what's going on. This is ridiculous!! people want their money Benjamin and we deserve it we've referred many people and got them on it that makes us look bad when you don't do what you say You're going to do & also it really doesn't look good on you and it does reflect in the reviews. My payment has been in queue since February 14th and it still is and like I said I've seen people that have way longer time frames in the queue than I do so just take care of everyone in order and we will more than likely put good reviews on you. again also I wanted to address the part where you said to contact your customer service that they're here to help and blah blah okay no they're not because I have sent them five or six tickets now and I wait until I receive a response before I send another but every single time all they have done is put that same exact message that's posted on the faq's wall I've already read that over and over and over again I know that it says because there's a high volume of requested payouts that you started putting in them in processing ques. and that's where it is but you need to take off the part on there that says venmo and PayPal usually cash out in 5 hours but it may be sooner you need to tell people hey it may be a whole lot longer
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Heather,
It's clear that you've been facing significant challenges with the cash-out process, and we genuinely appreciate your detailed feedback. Your experience is important, and we recognize how frustrating it must be to wait so long for your payment, especially after referring others to the app. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly.
We understand that receiving automated responses can feel disheartening, and we’ve flagged your concerns internally to ensure they are addressed. Your insights about the cash-out timeline are invaluable, and we appreciate you bringing them to our attention. Thank you for your patience as we work through these issues. We are hopeful that improvements will come soon, and we truly value your support.
Negative 5 stars
This app used to be great but like everyone else I started having issues after the update. When it finally started allowing withdraws again it took 6 days for me to get through and I was given an estimated wait time of 77 days. Well 77 days passed and now instead of an estimated time it just says payment processing. I tried contacting support but they sent the same generic message they send to everyone. I replied and was ignored. I recontacted support with screenshots of my issue and the emails showing I was ignored but the only response I got was the exact same copy and paste reply they sent me the first time. BS app. BS customer support.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Molly Neal,
It’s concerning to hear about the challenges you've faced, especially after what used to be a great experience. We truly appreciate you sharing your feedback regarding the withdrawal process and your interactions with support. Your situation has been escalated internally, and we are committed to improving our response to ensure users feel heard. If you haven't already, please reach out to our customer support at socialhelp@benjaminone.com for further assistance. Thank you for bringing this to our attention, and we hope for a resolution soon.
On December 10th 2025 I put in for a…
On December 10th 2025 I put in for a withdrawal for $50 here it is February 25th and I still have not yet received a payment from you guys. I will never recommend any of my friends or family to this site you guys have pretty much stolen everybody's money. When are you finally going to pay us?
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Tiffeny Huntley,
It’s concerning to hear about your experience with the withdrawal process. Waiting from December to February without receiving your payment is understandably upsetting, and I can see how this situation would lead to frustration. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your feedback is invaluable, and we have escalated your concerns internally. Your voice matters, and we truly hope for a resolution soon. Thank you for your patience during this time.
I have been with Benjamin for over a…
I have been with Benjamin for over a year and was great up until they revamped there system and, had to wait a month because of their revamping of the system. And then when we were able to cash out, you got the option of staying with it and get into a drawing No one is able to see a list of any winners, or cashing out right away. I have sent inquiries and got a generic, note back.
Saying I had to wait three days for it to be in the queue. This is now.
Almost 2 months of waiting
For my cashout.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Jackie Mclean,
Your experience with the cash-out process has clearly been frustrating, and we truly appreciate you sharing your thoughts with us. It’s understandable to feel disappointed after waiting such a long time, especially after the system revamp. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we recognize how this may cause frustration.
We understand the importance of timely cash-outs and the need for transparency regarding winners. Your feedback about the generic responses is valuable, and we have escalated this internally to ensure we address these concerns effectively. Thank you for your patience and for being a part of our community. We hope for a resolution soon.
Starting my to SUCK
I have been waiting for my payout since December 8th and nothing. I also didn’t receive $200 for a task that was completed. I have emailed a video and screen shots to support to show that it was completed within the time frame but I get no response.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Bambi,
It sounds like you've been facing some significant delays with your payout and task rewards, and we genuinely appreciate you bringing this to our attention. Your efforts in providing evidence to support your claims show your dedication, and it's disappointing to hear that you haven't received a response.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand how frustrating this may be, and we have escalated this matter internally to ensure it gets the attention it deserves. Your experience is important to us, and we hope to see a resolution soon. Thank you for your patience during this time.
This is a huge waste of time
This is a huge waste of time. I saved my "rewards" for a year, planning on using it to supplement my holiday budget. Then payments were frozen for 3 months. Then it took weeks to even submit the payment request. Once I was finally able to get through the withdraw process, it went into a question for "3+ days"...well, that was the beginning of December 2025. I'm still waiting and it's almost March 2026. I was still logging in and doing the daily check in, more to track the days since the request than anything else, but yesterday (2/22/26), my streak was erased and the "rewards" removed even though I had been logging in daily.
At one time, this was a good site but not any more. Don't waste your time, there are better sites out there!
22. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Ange Hewitt,
It’s clear that you’ve faced significant challenges with the rewards process, and we truly appreciate you sharing your experience. Your dedication to logging in daily and tracking your progress shows your commitment, and it’s disheartening to hear about the issues you've encountered, especially with your rewards being removed.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand how frustrating this may be, and we are taking your feedback seriously. We have escalated this matter internally to ensure your voice is heard. Your experience matters, and we hope for a more positive journey moving forward. Thank you for your patience and understanding.
Payouts "pending" for months
I initially had a great experience with Benjamin, cashing out very quickly. Now I am having a horrible time getting my money. Like others have mentioned, payments went on hold for a system update in the fall. When the update was done, I was initially told the system was too busy. Once I was finally able to get withdrawals in for processing, I was limited to $50 per day and subject to a fee. I still haven't received any of my money and the timeline just says 3+ days. It has been over 2 months.
EDIT/UPDATE: The answer below is more or less what I received when I emailed them in January.
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Carse Ramos,
It's disheartening to hear about your experience with payouts being pending for so long. We truly appreciate you sharing your journey, especially noting how quickly you were able to cash out initially. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. The delays following the system update and the limits on withdrawals are understandably frustrating, and your feedback has been escalated internally for review. We value your patience during this time and hope for a resolution that gets your funds to you soon. Thank you for being part of our community.
App doesnt payout over $300 waiting to…
App doesnt payout over $300 waiting to be paid out for months now
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Timothy Watts,
Thank you for sharing your experience with us. It’s concerning to hear that you’ve been waiting for a payout over $300 for months. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly empathize with the frustration this may cause, and your feedback is important to us. We have escalated this matter internally to ensure it is addressed. We appreciate your patience and hope for a timely resolution for you.
Two months - still no money 🙁
When Benjamin announced that they were putting a moratorium on all payments for a couple of months in mid-2025, I wasn't happy but I was patient. They opened it back up in December of 2025 and I started requesting my money.
As of today February 20, 2026, I STILL have multiple requests sitting "in queue" from December 10-12, 2025 that remain in pending status. There is not even an ETA on when I will get this money.
This weekend they are offering this weekend that any withdrawals will skip the queue - that's just insulting. If they can pay things out to skip the queue for new ones they can pay me the money that they owe me.
To be honest I was going to wait until my money finally got out of their system to write this to minimize the risk of anything unusual happening to my account and potentially erasing all of the records. But after 2 months I have minimal hope that I will ever get the money that I am owed.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Joan Woodward,
It’s truly disheartening to learn about your ongoing wait for your funds and the frustration surrounding the payment queue. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and I can understand how disappointing it must be to see your requests still pending since December. Your feedback is invaluable, and we have escalated your concerns internally. Thank you for sharing your experience, and we genuinely hope for a resolution that brings you the funds you deserve soon.
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