I have used Benjamin app for a couple years now and I’ve never had an issue with trying to withdraw money. Once they revamped their payout system, I have yet to get any of my withdrawals that I’ve ask... Näytä lisää
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I loved the site until they changed everything at the end of 2025. Now my money has sat in a queue since December 9th, 2025. They used to allow you to withdraw into gift cards to just about any stor... Näytä lisää
In 2025, Benjamin was a pretty good app. I was earning money and able to withdraw very easily, straight to my bank account with a few days delay. My only complaint was that games didn't always conne... Näytä lisää
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I have been waiting for almost 3 months for an almost $200 payout. Not only are they charging for the separate payouts, but after countless back and forths of “our apologies rest assured you’re in the... Näytä lisää
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Used to be great but now they don’t pay…
Used to be great but now they don’t pay out!! It’s crazy how you used to be able to cash out no problem. Had an issue, no worries, they were there with actual people to help. Now, they don’t pay out at all. Surprised they have a trust pilot score of 2.4 currently since everyone is stating the same thing. Anyways, I’ve been in the queue since Dec 18th with about $178 just sitting in limbo I guess. Every time you try to contact them, you get a very generic response and even when you leave a bad review, it’s always the same response “We are so sorry you’re experiencing issues. Just know that since the update, we have had to limit withdrawals due to the high demand. Thank you for letting us know and we are here to help”. Should say “ Just know since the update, we are aware that no one is able to withdraw any money and you are pissed but please know that we don’t care and don’t intend to help in any way”.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Christina Harold,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, and it’s clear that you've faced significant challenges with cashing out. We understand how frustrating this situation must be for you, especially with your funds in limbo since December 18th. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your concerns have been escalated internally, and we are committed to improving our service and support. Your voice matters, and we want to ensure your concerns are heard. We’re hopeful for a resolution soon, and we appreciate your patience during this time.
i use to love this app
i use to love this app. then they changed it and i've been tryin for days to get ahold of support and no response each time. i can't cash out now. this app is terrible. first they put your money in queue and now they have instant cash but they don't let you cash out when you hit the 25 threshold. it' become zterrible completely unusable. do not get scammed by this app and waste your time, and i still cant get ahold of anyone.
edit- i still haven't heard from support and this is the first withdrawal i've tried since you all have been back up in december i believe.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Josh Fisher,
It's disheartening to hear about your experience. We recognize how important it is to access your funds and get timely support. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand how frustrating this may be, and your feedback regarding the cash-out process and support responsiveness has been noted. We appreciate you bringing this to our attention and have flagged it internally to help improve the situation. Thank you for sharing your thoughts, and we hope for a better experience for you moving forward.
was good once but no more
Well let’s see, their December 2025 update is absolutely crap. I’ve been waiting since December for nearly $300. I’ve also had games just stop rewarding before their time, worth nearly 130 on multiple games, plus the way you have to wait for your rewards in a cash que now. It’s utter bs and no one from customer “service” answers emails or anything. Beta testers should have been grandfathered in to keep their previous options instead of this crap.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Trish,
It sounds like you’ve been experiencing some significant challenges, and we truly appreciate you sharing your thoughts. The issues with your rewards and the delays you've faced are important, and we’ve escalated this internally to ensure it’s addressed. Your feedback about the changes and customer service response is invaluable, and we’re grateful for your patience as we work through these matters. If you need immediate assistance, please reach out to our customer support at socialhelp@benjaminone.com. Thank you for letting us know!
In response to the answer from them, it is now March 20,2026 and still waiting for the money. It seems to me it is business as usual.
They used to be okay with payouts starting at $25…then in November 2025 they updated and I had to wait until December 3 2025 to cash out. On December 15, 2025 I cashed out $40.89, here it is March 14, 2026 and still waiting. Contacted them multiple times all I get is be patient it is in the que.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Teresa K.,
Thank you for sharing your experience with us. It sounds like the delay in receiving your payout has been quite challenging, especially after previously having smoother transactions. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly appreciate your patience during this time, and we want you to know that your feedback is important. We've escalated this matter internally to ensure it gets the attention it deserves. Thank you for bringing this to our attention, and we hope to resolve this for you soon!
Total Scam. Don’t Waste Your Time
I’ve been a long time user of Benjamin and have watched its rapid decline with concern. I’ve patiently waited for my withdrawals through ‘our systems are too busy, try again’ to now having FOUR pending withdrawals in their system totaling $200, one of which dates back to December 2025! I’ve contacted customer service numerous times to receive the same canned response that they’ve received ‘a high volume of requests’ and that I should continue to be patient, my withdrawal will be processed. I have no faith in this company and encourage everyone with concern to file a complaint with the Federal Trade Commission and their local Attorney General for fraud. Clearly this company does not have the funds to make good on our claims and is just stringing us along and pocketing advertiser dollars. Shame on you, Benjamin.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Kellyann Dinoff,
It’s truly disheartening to hear about your experience with pending withdrawals and the lack of satisfactory responses from our team. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and I can imagine how frustrating this must be for you. The lengthy wait, especially for requests dating back to December 2025, is understandably concerning. We appreciate your long-time support and the feedback you’ve provided, which we have escalated internally for further review. Your experience is important to us, and we’re committed to addressing these concerns. Thank you for sharing your thoughts, and we hope for a resolution that restores your faith in us.
My account and rewards disappeared
I played every day - had a rewards balance of $134 plus many pending rewards - all of a sudden everything disappeared and I had a message that my “session has expired” and I needed to sign back in …. But there was no place to sign back in. It made me a totally new account with $0 balance. I am beyond pissed because I earned the rewards and had spent months accumulating them. This is crap. Don’t use this ap!
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Connie Fuller,
It’s disheartening to hear about your experience with your account and rewards. Losing hard-earned rewards can be incredibly frustrating, especially after dedicating so much time to the app. We truly empathize with the inconvenience this has caused you. Your feedback is invaluable, and we appreciate you sharing this with us. For more assistance, please reach out to our customer support at socialhelp@benjaminone.com. Thank you for your patience and understanding, and we hope to resolve this for you soon!
Three months no cash out payment or help
Three months. 3 months now I am still waiting for my payment. 3 friken months. Dec 11 after momths of billion add game time I earned the cashout threshhold of 50 DOLLARS that they randomly three months earlier stopped cashouts for 3 months and when cashouts started again the threshhold was raised to 50.
I cash out Dec 11. Three months later it says still in queue pending processing bullcrap. No change in 3 months. When you reach out you either get a generic message about how theres new features and a high volume of cashouts no answers. All automated emails. All bullcrap. Dont waste time or money on this thing or the games to earn rewards cause you end up just wasting money on games and getting no reward at all for it. Should be illegal to false advertize and scam the way they do considering what they make off adds and they make you watch an add in every game every 2 minutes.
Edit: your response is the same generic bullcrap yall have been trying to feed me for over 3 months!! Proving my damn point! No help. No resolution just bs garbage
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello B GAINES,
It’s disheartening to hear about your experience with the cash-out process and the delays you've faced. Waiting for three months without any updates can be incredibly disappointing, especially after investing so much time. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and I truly empathize with the frustration this may cause. Your feedback regarding the communication you received is invaluable, and we have escalated this matter internally to ensure it receives the attention it deserves. Thank you for sharing your thoughts, and we hope for a resolution soon that meets your expectations.
Is it now a scam to force the use of Acebet?
Still waiting on a payout.
Its been over 30 days and it still says prossecing, there is no time line as time line as to when it will be available and thats after they charge .99 cents to even start the process.
Now the only way to get your money out without paying a fee is to use Acebet a casino app.
I will be looking for other platforms to play games and do surveys, tat actually pay like they promise.
If it wasn't for this withdrawal issue it would bump up the rating signifigantly.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Christine Cassidy,
Your concerns about the payout process are certainly valid, and we appreciate you sharing your experience. Waiting over 30 days for a payout can be incredibly disheartening, especially when fees are involved. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and I understand how frustrating this may be for you. We have escalated this matter internally to ensure your feedback is addressed. Thank you for your patience, and we hope for a resolution that meets your expectations soon.
You can start by issuing out my funds
You can start by issuing out my payment. I did a cash out for 25.00 on 1/02/2026 and I have not received it yet. According to your rules payouts take 3-5 days, it said nothing about months
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Maral Gholson-williams,
It's concerning to learn that your payment has not been received after your cash out request. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Waiting for funds longer than expected can be quite challenging, and I truly empathize with the frustration this may cause. We appreciate you bringing this to our attention, and we've escalated your situation internally for further review. Thank you for your patience, and we hope for a resolution soon.
This app/program has been degraded with…
This app/program has been degraded with lower daily payouts, and now much longer wait for money to be distributed. I requested a payout on Feb 19, and as of March 11 have yet to see it. Very disappointing.
John S
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello John Scribner,
It's disappointing to hear that you've experienced delays with your payouts and noticed changes to the daily distributions. Waiting from February 19 to March 11 without receiving your funds can be quite discouraging. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly empathize with the frustration this may cause. We appreciate you sharing this feedback, and we've escalated your situation internally for further attention. Thank you for your patience, and we hope for a positive resolution soon.
They do not pay out
They do not pay out. And if you complain about payouts they delete any pending rewards. I’ve lost over $500 now. Customer service made things worse
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello ML,
It’s concerning to hear about your experience with payouts and the challenges you've faced. Losing over $500 is certainly significant, and we truly appreciate you sharing this feedback. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and I understand how frustrating this may be. Your situation has been escalated internally for further attention, as we strive to improve our processes. Thank you for bringing this to our notice, and we hope for a resolution that meets your expectations soon.
I have spent days playing games and…
I have spent days playing games and earning money and when it came time to withdraw its been in que for payout for weeks now. I earned the money now pay up. Total almost $80.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello bbrink,
It's disheartening to hear that your withdrawal has been pending for weeks, especially after all the time you've invested in the games. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly appreciate your patience as we work through the payout process, which can sometimes take longer than expected. Your feedback is vital, and we've escalated this matter internally for further attention. Thank you for sharing your experience, and we hope for a swift resolution for you.
False deceptive/advertising
False advertising. I earned $450 before update in Jan 2026. Now it charges $.99 to withdraw and put in queue. Waited 3 months now and still says pending in queue.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello James Peek,
We appreciate you taking the time to share your experience with us. It sounds like the changes to the withdrawal process have been quite difficult, especially with the added charges and the lengthy wait for your funds. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how frustrating this may be. Your feedback regarding these issues is crucial, and we have escalated this internally for further attention. Thank you for bringing this to our notice, and we hope for a resolution that meets your expectations soon.
Missing payments and lack of support.
I have been waiting to access my funds since September 2025. They stopped all payments last minute without prior notice to update their app. On December 10 and 11, 2025 I was finally able to process 2 separate payments. It has been 3 months and after sending multiple requests and emails to support I have not heard back with the exception of their automated response email. My payments have been in queue for 3 (THREE) months. Support has not reached out or responded to any of my requests for help.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Anthony Tillman,
Thank you for sharing your experience regarding the delays in accessing your funds and the lack of support you've encountered. We truly appreciate your patience during this time. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how frustrating this may be. It's clear that waiting for your payments has been a challenging situation, especially with the prolonged queue and limited communication from our team. Your feedback has been escalated internally for further attention. We are hopeful for a resolution that addresses your concerns soon. Thank you for bringing this to our notice, and we value your understanding.
Benjamin One unbanned me but is now…
Benjamin One unbanned me but is now withholding funds. I was then promised March 11th via Facebook messenger but now 1 day earlier than March 11th they emailed me stating they plan to keep holding my funds.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Eric Livingston,
It’s concerning to hear about your experience with withheld funds and the communication you've received. I truly empathize with the inconvenience this has caused you. Please reach out to our customer support team at socialhelp@benjaminone.com for further assistance. We appreciate you bringing this to our attention, and we’ve escalated the matter internally. Thank you for sharing your feedback; it’s important for us to learn from it, and we hope to resolve this for you soon.
Benjamin is a SCAM!
Edited to add: If someone is looking fir apps that do pay try Mistplay, Scrambly or Pogo. Those all payout. It has now been 4 months since my first of six withdrawals has been sitting in "queue". I did receive the same copy and paste response that Benjamin puts on reviews.
This a scam. I have been waiting over 3 months to receive the withdrawals. They limit withdrawals to $50. So I have been waiting since December 9th for my first withdrawal. If all the reviews stating they have not received their payouts are not enough to convince others that this is a scam, then read their responses. I have received their copy/paste responses when I contacted customer service and on my review in Google play. I am sure I will receive the same response here.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Christine Brashier,
We appreciate you sharing your experience and expressing your concerns about the withdrawal process. It's clear that waiting for your funds has been a significant issue, and we acknowledge the frustration this may cause. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your feedback about the responses you've received is important, and we've escalated this internally for further attention. Thank you for bringing this to our notice, and we hope for a resolution that addresses your concerns. We truly value your patience and understanding during this time.
Not paying out now
When I first started and didn't have any issues with withdrawals to my bank account, now rewards are in queue and so are withdrawals. Payment is only Paypal and Venmo which Paypal owns so you should go thru Paypal to start with as it has to go thru Paypal account to get to Venmo. I contacted support about Jan 8th delay, still waiting for payment. Before would have given 5 star, now zero. I spent everyday playing games now I don't know if they even intend on paying. They got paid for my work.
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Marge,
Thank you for sharing your experience with us. We truly understand how important timely payouts are for you, and we recognize that the changes in the withdrawal process and the current queue situation can be quite concerning, especially after having a smooth experience initially. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your feedback has been escalated internally, and we appreciate you bringing this to our attention. We value your dedication and hope that your situation improves soon.
used to be a great app - now its a scam
originally this game app was great! but when they changed their payout process last year it all went downhill and now they seemingly aren't paying anyone.
we originally had to wait from September til December to withdraw anything. once December came - they put a restriction on how much you could withdraw in a day and only allowed one request per day. once you finally get that to go through - it shows "being processed" which is where my $90 to PayPal has been sitting since December 13, 2025.
when you email them all you get are auto responses basically saying "it will go through when it goes through". you will clearly see this in the same auto responses theyre giving here.
STEER CLEAR!
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello angie lebel,
It's disheartening to read about your experience and the changes you've faced with the payout process. We truly appreciate you sharing your thoughts, as they highlight significant concerns regarding the delays and restrictions that have impacted your ability to withdraw funds. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how frustrating this may be for you. Your feedback has been escalated internally to ensure it receives the attention it deserves. Thank you for your insights, and we hope for a resolution that restores your confidence in the app.
The Benjamin app steals your money
The Benjamin app used to be fun. They did an update in Dec. and it's been all downhill from there. Fewer available games to play while waiting for more/ newer games to be added. I check in every so often. I left money in my account so I could play when a new game came out. Now my money is gone. I wrote support, and they say I forfeited my money because I didn't have a qualifying activity in 90 days. Buried very deep in their terms of service it says, " If your Account shows no Qualifying Activities for a period of sixty (60) consecutive days, we will send you a notification reminding you that your Account will be deactivated in thirty (30) days unless you take action." Who would know this? Unless they sent a notification reminding you that your Account will be deactivated in thirty (30) days unless you take action, like they claim in their terms of service. But they don’t, or at least they didn’t send one to me. This is a scummy way to take people’s money and try and make it look legal. You claim your terms of service allow you to do this, but your terms of service also require a notice to be sent 30 days before you take the money. Since that didn’t happen, please reinstate my account money.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Mary Ann,
We appreciate you sharing your experience, and it's clear that the recent changes have been disappointing for you. Your concerns about the missing funds and the notification process are important, and we thank you for bringing them to our attention. We truly empathize with the inconvenience this has caused you. Please reach out to our customer support team at socialhelp@benjaminone.com, as they can assist you further with your account and the funds. Your voice matters, and we hope for a resolution that meets your expectations. Thank you for your understanding and patience.
Company needs to improve or it will downward spiral
I started in 2024 and Benjamin was good enough I referred it to others. Although slow in earning, withdrawal was instant.
As many noted, there was a change in 2025 that paused withdraws. After the pause in December, it was a hit or miss on withdrawing for users. I was fortunate and got one of the early withdrawals of $50 as that was the limit.
Since then, Benjamin introduced a cash queue so the money you earn isn't able to be withdrawn immediately (approximately 2 month queue). I think this is fine IF it resolves their queue/high volume issue. However that doesn't seem to be the case as even after that cash queue and you're finally able to "withdraw," the withdraws now go into another queue. All responses from Benjamin just mention the high volume and no ability to escalate or even give a realistic time of the queue. As of today 3/8/2026, I have had $50 withdrawal in queue since 1/27/2025. Additional withdrawals have been requested since as the cash queue money comes in. I will note some of the cash queue money won't even come in until April 2026.
I assume adding a cash queue allows for interest to be earned on the money, adding a withdrawal fee further helps supplement the earnings. If the company needs funds to properly pay their employees or allow for withdrawal, do the proper analysis and give customers a realistic time frame or withdrawal fee (even if it's a % for larger withdrawals). Having no proper communication will start a spiral downwards driving customers away and it'll eventually end in an unrecoverable state.
Please note that stating recognition of frustration, high withdrawals, needing limits, and escalating concerns internally is not proper or adequate communication. At the very least state we have an estimated xxx number of withdrawals currently with x number of increase daily. Then state the xx number of withdrawals you have been able to complete daily and show these total numbers on your webpage - this will at least give customers a sense of progress. If you want to further improve, you can add in more data which I'm sure you have - I'm sure it can be automated and if you don't have the manpower to code it, AI can help you do this work.
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Moses,
Your insights are invaluable, and we truly appreciate you taking the time to share your detailed experience. It's clear that the changes implemented have caused significant concern regarding the withdrawal process, and we recognize how important timely access to funds is for our users.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand that this may cause frustration, and we sincerely empathize with how this impacts your experience.
The introduction of the cash queue was intended to help manage the high volume of transactions, but we understand that the current system may not be meeting your expectations. Your suggestions for improved communication and transparency are noted, and we appreciate your feedback on how we can enhance the user experience.
Thank you for being a part of our community and for your thoughtful recommendations. We genuinely value your input as we strive to improve our services, and we are hopeful that with your feedback, we can create a better experience for everyone.
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