Love them! I’ve ordered several rugs and love them all. The Moroccan shag rugs are amazingly soft and thick. They clean very easily—my dog threw up on one and it cleaned up with a rag and water. Th... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My boyfriend and I had been looking for a living room rug for months. Came into Benisouk, and Younes was super helpful and very knowledgeable. Gave us the breakdown on the different varieties/styles f... Näytä lisää
We just purchased the most luscious rug from Benisouk! Younes was so helpful in explaining the uniqueness of the rugs based on the different tribes who made them. We learned so much! And the rug we ca... Näytä lisää
I’ve ordered custom rugs from multiple artisans over the years, and the wool shag rug that was crafted for me was hands-down exceptional quality, and exactly what I wanted. The team at Benisouk brough... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Benisouk, we bring the timeless art of Moroccan craftsmanship to homes worldwide. Focused on authenticity, our collection includes handcrafted rugs, brass lighting, dinnerware, and more, all made by skilled artisans from the Atlas Mountains of Morocco. Each piece tells a story, carefully crafted using traditional methods passed down through generations. Our mission is to celebrate Moroccan heritage while offering unique, high-quality products that add beauty and warmth to every space. We believe in the beauty of preserving Moroccan heritage while offering functional, high-quality products that elevate any space. From vibrant rugs that add warmth to your living room to unique ceramics that celebrate Moroccan artistry, every item in our collection is a testament to the passion and skill of its maker. As we continue to grow, we are proud to share these beautiful traditions with our global community, offering not just decor, but a connection to the rich history of Morocco. With Benisouk, you’re not just purchasing a piece for your home — you’re embracing a story of craftsmanship and culture.
Yhteystiedot
7407 Beverly Blvd, Los Angeles, CA 90036, 90036, Los Angeles, Yhdysvallat
- (424) 413-6842
- contact@benisouk.com
- benisouk.com
4,3
Erinomainen
665 arvostelua
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
All excellent selections
All excellent selections! Great service with authentic team and support group. Difficult to find such great products anywhere!
26. toukokuuta 2023
Oma-aloitteinen arvostelu
Super nice rugs! I'm so happy!
Das Warten von rund 10 Wochen hat sich auf jeden Fall gelohnt – ich bin super glücklich und freue mich jeden Tag erneut über diesen wunderschönen Teppich. Die Kommunikation mit dem Kundenservice hat bestens geklappt: schnelle Rückmeldung und sehr netter Kontakt. Vielen lieben Dank und sehr gerne wieder!
10. elokuuta 2023
Oma-aloitteinen arvostelu
SCAM ALERT! Took $1,980 and never delivered :(
Warning! This company is a scam. I purchase $1,980 for rugs on February 24, 2023 that were supposed to be delivered in 3-5 business days. It is May 8, 2023 and I never received anything, and the company refuses to respond. Please be careful, DO NOT BUY!
24. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä benisouk.com
Hello, Emmee
We regret the trouble and misunderstanding your order caused you. Our investigation into your situation led us to the following conclusions:
On February 24th, you ordered three rugs. We inquired if you would like us to ship the package with the custom fees that would be incurred upon its arrival in Mexico, as is customary procedure for clients subject to custom duties. After receiving your assurance that you will cover the charges, the package was dispatched. Unfortunately, you declined to contact the customs office when you arrived in Mexico, which led to the parcel getting stuck.
It is crucial to get in touch with local customs office to learn the procedures for receiving your rugs and clearing customs.
We apologise once more for the confusion and anguish this situation has brought about. Please get in touch with us if you have any more queries or worries, and we'll try our best to address them.
Best regards,
The Benisouk Team
I ordered $1,980 worth of rugs (3 rugs)…
I ordered $1,980 worth of rugs (3 rugs) and the company never sent them. They took my money and won't respond to any of my communication. It has been over a month (40 days since purchase).
Updating in reply to their response. This is a total lie. I certainly never agreed to pay any Customs fees. They said "free shipping and arrival in 3-5 business days (that was on Feb. 24). I would have never agreed to dealing with Customs but have contacted them and they have told me that textiles of more than $1,000 cannot be shipped from outside of the country. There is no way I am able to get them out. How can Benisouk take my money for something they never were going to be able to deliver on. If benisouk wanted to help, as they've suggested below, they would respond to any of my emails and/or refund my money, since I will never receive the product. Benisouk never has the ability to deliver on this sale. BUYER PLEASE BE WARNED. Benisouk.com is a scam and crook.
23. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä benisouk.com
Dear Emmee,
We apologize for the inconvenience and confusion you experienced with your order. After investigating your case, we have determined the following:
You placed an order for three rugs on 24/02. As is standard practice for customers subject to custom fees, we asked if you would like us to ship the parcel with the custom fees that would incur upon its arrival in Mexico. You confirmed that you would take care of the fees and the parcel was shipped. Unfortunately, upon arrival in Mexico, you refused to contact the customs office and the parcel was consequently stuck.
To receive your rugs, it is essential to contact your customs office to find out the necessary steps for customs clearance and reception.
We apologize again for the confusion and discomfort caused by this situation. If you have any further questions or concerns, please do not hesitate to contact us and we will do our best to resolve them.
Best regards,
The Benisouk Team
The dye bleeds and the rugs fade over…
The dye bleeds and the rugs fade over time. If you research the traditional way Moroccan rugs are made this is not supposed to happen.
1. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä benisouk.com
Dear Peter,
Thank you for bringing to our attention the issue you have experienced with the dye bleeding and fading of our Moroccan rugs. We apologize for any inconvenience this may have caused you.We take great pride in the quality of our rugs and use traditional methods to create them and we would like to investigate this further.
Could you please provide us with some more information regarding the rug(s) that have experienced this issue? Specifically, the age of the rug(s), and the maintenance and care routine that has been followed.
Once we have this information, we will investigate the issue further and take appropriate action to rectify it. Please be assured that we value our customers and their satisfaction is our top priority.
Thank you for bringing this matter to our attention, and we look forward to hearing from you soon.
Best regards,
Unique heirloom pieces
Exceptional quality and unique heirloom pieces. Benisouk's prompt delivery and added gift made me happy with two rug purchases. Learning about the artisans behind the beautiful rugs added value. Will order again
27. helmikuuta 2023
Oma-aloitteinen arvostelu
I have purchased a gorgeous Moroccan…
I have purchased a gorgeous Moroccan rug and two lovely floor cushions. The products always come in a timely manner and come as advertised. I am a fan.
20. tammikuuta 2023
Oma-aloitteinen arvostelu
Benisouk makes a great product…
Benisouk makes a great product delivered in a timely manner!
22. lokakuuta 2022
Oma-aloitteinen arvostelu
Pretty but flimsy for a Beni Ourain
I bought a small rug from Benisouk (around 4 by 6) about 3 months ago and received an email from them last week saying they'd give me a free pillow if I wrote a review here. So first off, be aware that some of the reviews you see on this site may have been written to get free pillows.
The rug looked exactly like the site photo so I was happy initially but pretty quickly, I realized there's something that's make this rug different from the other Beni Ourains I own-- it's much thinner, more like a blanket than a rug and never stays in place, moves around constantly and has to be repositioned frequently. I don't know much about rugs but I'm pretty sure the issue is the amount of threads or knots per inch and I don't know if the rugs sold here vary in this quality but I would recommend finding out and comparing with other rugs before purchasing. Since the rug is good looking, I would have given 2 stars but I'm deducting one for the attempted bribe.
10. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä benisouk.com
Dear Chris,
Thank you for taking the time to write a review of your experience with Benisouk. We appreciate your feedback and would like to address your concerns regarding our offer of a free pillow in exchange for a review.
We want to clarify that our intention was not to bribe our customers but rather to encourage them to share their honest opinions, both positive and negative. We believe that feedback is essential to improving our products and services and we welcome all feedback, whether it’s good or bad.
Regarding the rug you purchased, we’re sorry to hear that it didn’t meet your expectations. We would like to assure you that our rugs are handmade with the highest quality and can vary slightly in thickness and texture based on the type of rug,its age,special request in case it’s a custom order, but we strive to provide accurate descriptions and photos on our website.
Thank you again for your feedback and for choosing Benisouk.
Sincerely,
The Benisouk Team
Beautiful quality rug
Beautiful quality rug, Amazing communication with the company, fast service!
27. marraskuuta 2022
Oma-aloitteinen arvostelu
Great customer service and a fast…
Great customer service and a fast delivery all way to Australia, and a beautiful product.
12. tammikuuta 2023
Oma-aloitteinen arvostelu
Great rug at a great price
They have a great selection and I was able to find the perfect office rug on sale. Shipping is fast and the whole process was convenient. This was the third rug we bought from them and we love them all
9. tammikuuta 2023
Oma-aloitteinen arvostelu
Simple and straightforward
Simple and straightforward! Loved my new rugs - I kept two and returned one and everything was very easy
8. tammikuuta 2023
Oma-aloitteinen arvostelu
Beautiful rug
9. joulukuuta 2022
Oma-aloitteinen arvostelu
We cannot be happier having the most beautiful rug in our living room!
Receiving such a beautiful rug was worth the wait! We couldn't be happier with how our living room looks now. BENISOUK was a very professional and trustworthy company. The pictures on the website were very helpful for us to have a good idea of the final product. We are pleased and happy to be able to have a piece of art in our home.
6. tammikuuta 2023
Oma-aloitteinen arvostelu
They were communicative and the rug was…
They were communicative and the rug was soft and absolutely beautiful.
18. marraskuuta 2022
Oma-aloitteinen arvostelu
I have ordered 7 rugs so far
I have ordered 7 rugs so far. The quality is great. The colors are vibrant and well appointed. I recommend them to my clients. Delivery takes about 2 weeks so be prepared. Well worth the wait.
6. joulukuuta 2022
Oma-aloitteinen arvostelu
LOVE IT!
My carpet arrived promptly and it's beautiful. I plan on ordering another.
6. joulukuuta 2022
Oma-aloitteinen arvostelu
2 excellent rugs!
I’ve ordered 2 rugs from here and both have been exactly as advertised. First was super soft and new. Second was a vintage rug and showed some wear but was still gorgeous! I will be ordering from them again.
23. joulukuuta 2022
Oma-aloitteinen arvostelu
Beautiful and unique rugs
Benisouk has an expansive selection of fine morroccan rugs. They were helpful with shipping information, and I am very happy with my purchase.
28. marraskuuta 2022
Oma-aloitteinen arvostelu
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