Be Juliet Arvostelua 56

Vastaus yritykseltä Be Juliet

8. toukok. 2025

Hi Lindsay,

We're really sorry to hear the fit and fabric didn’t meet your expectations — we know how disappointing that can be.

Just to clarify, our Return Policy is listed right on our website footer, next to our support email. That said, if it wasn’t easy to spot, that’s on us — we’re already looking into making it more visible to avoid this kind of confusion in the future.

We're happy to offer you a full refund, but we do need the item returned first through our Returns Portal. You can start that process here: https://bejuliet.com/apps/redo/returns-portal/login

And no need to worry — once we receive the return, you’ll be fully refunded.

Apologies if we missed your call as well — we receive a high volume of spam and sales calls, but we’re actively working on a better system to ensure we never miss messages from real customers like you. We did reply to your email though, which is usually done within 12-24 hours, however we were delayed in this as well.

Thanks again for your feedback — it helps us improve!

-Be Juliet Management

Vastaus yritykseltä Be Juliet

23. toukok. 2025

Thank you for your feedback, and we're truly sorry for the delay in getting your item to you. Right after your order was placed, we learned it had unexpectedly gone out of stock, and we had to wait for a new shipment to arrive. Completely understand how frustrating that is, and wish we could’ve gotten it to you sooner.

We’re working on improving our inventory system to better reflect real-time stock levels and avoid delays like this in the future. If you decide to give us another chance down the line, we’d love to make sure it’s a smooth and speedy experience for you.

Thanks,

Be Juliet Management

Vastaus yritykseltä Be Juliet

6. toukok. 2025

Hi Jennifer,

We're so sorry for the delay and lack of communication around your order. After looking into this, it appears we made an internal error and did not cancel your order as intended when the swimsuit became unavailable. That’s 100% on us, and we truly apologize for the inconvenience and frustration this has caused.

A full refund has been issued, and we’ve also sent a separate email with more details. If there's anything else we can do to make this right, please feel free to reply or reach out directly to us at support@bejuliet.com — we're here to help.

Thank you for your patience, and again, we're really sorry we dropped the ball on this one!

Best,

-Be Juliet Management

Vastaus yritykseltä Be Juliet

6. toukok. 2025

Yay! We’re so happy you loved everything! Thanks for sharing your sizing info too—it’s super helpful for others. Those are three of our fave pieces, and we’re thrilled they fit you perfectly and feel great. Can’t wait to see what you pick out next!

Best,

-Be Juliet Management

Vastaus yritykseltä Be Juliet

11. huhtik. 2025

Hi Kathleen,

Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We're so sorry to hear that the journey to receive your swimsuit was anything less than smooth and that the fit and fabric of the bottoms didn’t meet your expectations.

While we're happy to hear you loved the top and found our team helpful during the delays, we completely understand how frustrating it can be when a product doesn’t fit as expected. We're constantly working on improving our designs and quality, so your insights are incredibly helpful.

If you haven’t already, feel free to reach out to us at support@bejuliet.com — we’d be happy to see if there’s anything else we can do to make things right.

Thanks again for giving us a try.

-Be Juliet Management

Vastaus yritykseltä Be Juliet

7. huhtik. 2025

Thanks for taking the time to share your experience. We totally get how disappointing it is when something doesn’t fit the way you expected — especially when you were excited to try it on.

We’re currently reviewing the fit of this piece and would love to help sort this out for you. Feel free to email us at support@bejuliet.com so we can find a solution that works for you. Happy to help with an exchange or refund, no problem!

Appreciate you giving us a shot, and we hope to get you into something you love soon!

Best regards,

Be Juliet Management

Vastaus yritykseltä Be Juliet

4. huhtik. 2025

Hi Amanda,

Thanks for your feedback, and we're really sorry to hear about the delay.

We checked your order and saw that USPS experienced some issues processing your package, but according to their tracking system, it was marked as delivered on April 3rd. When you have a moment, could you double-check to see if it might have been misdelivered or left somewhere unexpected?

If you still haven’t received it, don’t worry — you added Package Protection to your order, so we can reship it right away. Just reach out to our team at support@bejuliet.com, and we’ll send a replacement via a different carrier to get it to you much faster.

We’re here to make it right and really appreciate your patience.

Warmly,
The Be Juliet Team

Vastaus yritykseltä Be Juliet

2. huhtik. 2025

Thanks so much for your feedback—we’re really sorry to hear the sizing didn’t work out for you! Our goal is to make sure every piece fits beautifully, and it sounds like we may have missed the mark here.

We'd love the chance to make it right. If you haven’t already, please reach out to us at support@bejuliet.com so we can help you with an exchange or return. We’re also actively reviewing our size charts and product descriptions to ensure they're as accurate and helpful as possible, and your note is a big help.

Thank you again for taking the time to share your experience.

Best,

Be Juliet Management

Vastaus yritykseltä Be Juliet

Päivitetty 27. maalisk. 2025

Hi Holly,

We’re really sorry to hear you had a disappointing experience with the Harriet bikini. That’s definitely not the quality standard we aim for. We recently discovered a small batch from our manufacturer that didn’t meet our expectations, and we’re actively resolving the issue with anyone affected.

Just to clarify—we’re an independent brand, not affiliated with Temu, Shein, or Wish. We take pride in the pieces we carry and have hundreds of other styles on our site with consistently great reviews to back them up. This isolated quality issue with the Harriet is not reflective of the rest of our collection.

We understand if you’re not interested in an exchange, but if you change your mind or would like to talk through other options, feel free to continue the dialogue via your Support ticket - we're always here to help.

Best regards,

Be Juliet Management Team

Vastaus yritykseltä Be Juliet

10. maalisk. 2025

We're really sorry to hear that your order hasn't arrived yet. We completely understand how frustrating that must be. Our shipping times are based on our current logistics network, and while we strive to get orders delivered as quickly as possible, international shipping can sometimes take longer than expected due to customs or carrier delays.

We’d love to look into this for you and make it right. Please reach out to our customer support team at support@bejuliet.com and we’ll do our best to assist you, whether that means tracking down your package or finding an alternative solution.

We truly appreciate your feedback and your patience. Your experience matters to us, and we’re always working on improving our shipping options for the future.

Best regards,

Be Juliet Management Team

Vastaus yritykseltä Be Juliet

11. maalisk. 2025

Hello,

Thank you for sharing your feedback. We’re sorry to hear that the fit of the top wasn’t what you expected. Sizing can be tricky, especially with swimwear, and we appreciate you highlighting your experience so we can continue improving our fit recommendations.

We’d love to help find a better solution for you. Please reach out to us at support@bejuliet.com and we’ll see what we can do to make this right. Your satisfaction means a lot to us, and we truly appreciate you giving our suit a try!

Best,

Be Juliet Management

Vastaus yritykseltä Be Juliet

19. helmik. 2025

Thank you for your feedback! We're so sorry to hear that the fit wasn't as expected. We do our best to provide accurate sizing information, but we understand that every style can fit a little differently. If you'd like, we’d be happy to assist with an exchange for a different size or offer suggestions on how to make it work for you. Feel free to reach out to our support team at support@bejuliet.com

We appreciate you giving us a try, and I hope we can find a solution that makes you love your purchase!

Best,
Be Juliet Management

Vastaus yritykseltä Be Juliet

7. helmik. 2025

We're sorry to hear that the Harriet swimsuit didn’t meet your expectations. This suit is designed with a sleek, minimal silhouette, but it should still provide a flattering fit. It sounds like there may have been a sizing issue or a possible defect. We'd love to make this right—please reach out to our customer service team at support@bejuliet.com so we can assist you with a replacement or solution that works for you.

We appreciate your feedback and hope to turn your experience around!

Best,
Be Juliet Management

Vastaus yritykseltä Be Juliet

Päivitetty 7. helmik. 2025

We’re sorry to hear that your order didn’t meet your expectations. We take product representation seriously and strive to ensure our photos accurately reflect each item. If there was a discrepancy, we’d love the chance to review this further.

Regarding returns, we do have specific policies in place, which are outlined at checkout, but we always aim to work with our customers to find a fair solution. Please reach out to our support team at support@bejuliet.com, and we’d be happy to assist you.

Thank you for your feedback—we truly appreciate it!

Sincerely,

Be Juliet Management

Vastaus yritykseltä Be Juliet

29. tammik. 2025

Thank you so much for your review! We love that you took this piece to Hawaii—sounds like the perfect match for island vibes! Hope it travels with you on many more sunny adventures!

--Be Juliet Management

Vastaus yritykseltä Be Juliet

29. tammik. 2025

Well, hard to disagree with that one! :) A cover-up is a must-have at the beach, and we’re so happy this one was exactly what you were looking for. Hope it becomes your go-to for all your beach days!

--Be Juliet Management

Vastaus yritykseltä Be Juliet

21. tammik. 2025

Hello,

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent service is our priority, and it’s clear we fell short in this instance. Please allow us to clarify the situation and work towards a resolution.

The dress in your order is currently out of stock, and we reached out via email four days ago to ask if you’d prefer to wait for it to become available or receive a refund. Additionally, the purple pajamas are also unavailable at the moment, but we do have them in green if you’d like to make a substitution.

To make things right as quickly as possible, I’d recommend processing a refund for your entire order. If you’d prefer another option, such as waiting for restocking or choosing a different color for the pajamas, please let us know, and we’ll make the necessary adjustments immediately.

We deeply apologize for the delay and frustration caused, and we’re committed to ensuring a better experience for you moving forward. Please don’t hesitate to reply to this message or reply to your email with us at support@bejuliet.com so we can promptly resolve this for you.

Thank you for your patience, and we hope to regain your trust.

Regards,

Be Juliet Management

Vastaus yritykseltä Be Juliet

29. tammik. 2025

Thank you for your feedback! We're glad you found the delivery tracking updates helpful—that’s so important to us! Sorry to hear the product wasn’t quite what you were expecting, but we appreciate you giving it a try. If there's anything we can do to help, feel free to reach out, at support@bejuliet.com - thanks!

--Be Juliet Management

Vastaus yritykseltä Be Juliet

17. tammik. 2025

Hello Jess,

Thank you for sharing your feedback with us. We're sorry to hear that the bikini didn't meet your expectations. At Be Juliet, we strive to offer stylish and high-quality swimwear, and it’s disappointing to learn that your experience fell short.

We’d love the opportunity to make this right. If you'd like, please reach out to us at support@bejuliet.com so we can assist you further.

Whether it's providing a replacement or exploring other options, we’re here to help. We look forward to hearing from you soon.

Best,

Be Juliet Management

Vastaus yritykseltä Be Juliet

17. tammik. 2025

Hi Ellie,

Thank you for sharing your experience with us, and we sincerely apologize for the delay in delivering your order. We completely understand how frustrating it must have been to wait for such an important item, especially with the time-sensitive nature of your event.

Unfortunately, the combination of holiday shipping delays and inclement weather during December significantly impacted delivery times for many of our orders. While these challenges were beyond our control, we take full responsibility for ensuring better communication and planning in the future.

If there’s anything we can do to make this right or if you have any further concerns, please don’t hesitate to reach out to us at support@bejuliet.com. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

Thanks,

Be Juliet Management