Beds4U New Zealand Arvostelua 613

Vastaus yritykseltä Beds4U New Zealand

6. huhtik. 2026

Hi Greg,

Thank you for your feedback, and I’m truly sorry to hear about your experience.

We completely understand your frustration regarding the lack of communication around the lead time, the stock availability, and the delay in your refund. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused.

Your feedback has been taken seriously and will be shared with our team to ensure we improve both our communication and processes moving forward.

If there’s anything further we can do to assist or make this right, please don’t hesitate to reach out to us directly.

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

6. huhtik. 2026

Hi Amy,

Thanks for your message, and we sincerely apologise for the delay.

I’ve checked on your order and it’s currently being followed up with our team. We understand how important this is and are working to get an update for you as soon as possible.

We’ll be in touch shortly with more information. In the meantime, please feel free to reach out if you have any questions.

Thank you for your patience 😊

Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

6. huhtik. 2026

Hi Steve,

Thank you so much for your wonderful feedback! We’re thrilled to hear you had a positive experience and that our team could help. We really appreciate your support! 😊

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

6. huhtik. 2026

Hi Deborah,

Thank you for your kind feedback! We’re so glad to hear you had an amazing customer service experience. We truly appreciate your support and look forward to helping you again in the future 😊

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

6. huhtik. 2026

Hi Rebekah,

Thank you so much for sharing your experience! We're so pleased to hear that Jenny provided such helpful and knowledgeable service during your visit to our Lower Hutt store. It’s great to know you felt confident in your purchase and enjoyed the value of the added extras.

We’re also glad Jenny kept you well informed throughout the process - we’ll be sure to pass on your kind words to her. Enjoy your new bed and all the comforts that come with it! 😊

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

6. huhtik. 2026

Hi April,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our communication and delivery. Enjoy your new bed, and please don’t hesitate to reach out if we can help with anything else 😊

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

9. maalisk. 2026

Hi Simon,

Thank you for taking the time to share your detailed feedback. We’re really sorry to hear about the confusion regarding the timber colour and the materials used in the drawers — we completely understand how this would be disappointing.

Regarding the colour difference, product photos can sometimes appear slightly different depending on lighting and screen settings, but we appreciate that the images led you to expect a darker shade. We will pass this feedback on to our design team so we can review the product photos and descriptions to make them clearer for future customers.

We also sincerely apologise for the incorrect information provided about the materials. That certainly should have been clarified more accurately during the chat conversation, and we will be following this up with our customer service team to ensure the product specifications are communicated correctly.

That said, we’re glad to hear that the communication and delivery experience were positive. If you would like to discuss this further or if there’s anything we can do to help, please feel free to reach out to our customer support team — we’d be more than happy to assist.

Thank you again for your feedback, as it helps us improve our service.

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

9. maalisk. 2026

Hi there,

Thank you so much for your wonderful feedback! 😊

We’re so pleased to hear that you had such a smooth and positive experience with your purchase. It’s great to know the team could assist from the Home Show through to quick delivery and mattress removal — we’ll be sure to pass your kind words on to everyone involved.

Enjoy your new mattress, and thank you again for the recommendation! 🛏️

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

9. maalisk. 2026

Hi Melissa,

Thank you for your feedback! 😊

We’re glad to hear the communication was clear and that your item arrived just as expected. Enjoy!

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

8. maalisk. 2026

Hi Marti,

Thank you for your feedback, and I’m really sorry to hear about your experience. I apologise for the confusion around the different explanations provided and the delay in receiving the missing part of your bed. That’s certainly not the level of service we aim to deliver.

We appreciate you bringing this to our attention and will pass this feedback on to our team to ensure better communication and a smoother delivery process in the future.

Thank you for your patience while the issue was resolved. If there’s anything further we can assist you with, please don’t hesitate to let us know.

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

26. helmik. 2026

Hi Sefrosa,

We’re really sorry to read this and to hear how frustrating your experience has been. That’s certainly not the standard of service we aim to provide at Beds4U.

We understand how difficult it can be to capture intermittent issues like unexpected sounds on video, and we apologise if the process felt antagonising in any way. That would never be our intention. Our team does request photos or videos as part of the warranty assessment process, but we appreciate that this isn’t always straightforward.

Your comfort and confidence in your purchase are important to us, and we’d genuinely like the opportunity to review this properly and work toward a resolution. Could you please email us your order details and contact information at customerservice@beds4u.co.nz
(or send us a private message with your details), so we can escalate this with our management team?

We take warranty concerns seriously and want to ensure they are handled fairly and professionally. Thank you for bringing this to our attention — we hope we can turn this experience around for you.

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

9. maalisk. 2026

Hi Franida,

Thank you for sharing your experience! 😊

We’re thrilled to hear that you’re enjoying a comfortable night’s sleep on your new bed. It’s also great to know the delivery and communication went smoothly. Enjoy those restful nights! 🛏️✨

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

9. maalisk. 2026

Hi Calisto,

Thank you for your feedback! 😊

We’re thrilled to hear you’re happy with both the service and the quality of your product. Enjoy!

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

9. maalisk. 2026

Hi there,

Thank you for your feedback! 😊

We’re glad to hear everything went smoothly — from clear communication to hassle-free delivery. Enjoy your new bed! 🛏️✨

Regards
Beds4u Team

Vastaus yritykseltä Beds4U New Zealand

9. maalisk. 2026

Hi Ken,

Thank you for your wonderful feedback! 😊

We’re delighted you found exactly what you were looking for and that it arrived as expected. Enjoy your comfortable new bed — we’re thrilled you’re so pleased with your purchase! 🛏️✨

Regards
Beds4u Team

Vastaus yritykseltä Beds4U New Zealand

26. helmik. 2026

Hi Javan,

We’re really sorry to hear this — five weeks without contact or confirmation is absolutely not the experience we want for our customers.

There may have been a delay or a communication issue, but we’d like to look into this for you as a priority. Could you please send us a private message or email customerservice@beds4u.co.nz
with your full name, purchase date, and the store you purchased from? We’ll follow this up with the team straight away and provide you with a clear update.

Thank you for your patience — we appreciate the opportunity to sort this out for you as quickly as possible.

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

9. maalisk. 2026

Hi Janine,

Thanks for your feedback! 😊

We’re glad you found a great price and had an easy delivery experience. Enjoy your new purchase!

Regards
Beds4U Team

Vastaus yritykseltä Beds4U New Zealand

9. maalisk. 2026

Hi Julieann,

Thank you for your kind words! 😊

We’re so glad Jess could help and that you had a smooth experience coordinating your delivery. We’ll make sure to pass your praise on to her! 🚚✨

Regards
Beds4U Team